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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Fabio1970
  • Casual Listener
  • 252450 Views
  • 453 replies
  • 29 likes
  • Account
    Free
  • 252450 Views
  • 453 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12832 Views
  • 6 replies
  • 11 likes
  • Security
  • 12832 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527757 Views
  • 989 replies
  • 113 likes
  • Account
  • 527757 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127797 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127797 Views
  • 74 replies
  • 12 likes

Account changed

I upgraded and paid for premium and my account hasn't changes

  • Visitor
  • I upgraded and paid for premium and my account hasn't changes
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Unable to join spotify family after kicked out.

Hey, I had to go to Costa Rica 2 months for a work assignment. Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of country 2 months. I am trying to reapply the status but am getting...

  • Newbie
  • Hey,   I had to go to Costa Rica 2 months for a work assignment.  Before that I was part of my friend's spotify family (we reside in the same address) and was kicked out for being out of ...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Premium doesn't work show up on the website.

I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?

  • Newbie
  • I have gotten spotify premium with a 30 day free trial and it shows this on my phone but it says i have a free account on the website? Can anyone help?
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

PAYED TWICE FOR SPOTIFY PREMIUM

Hi Who can I contact to check out that my card has payed Spotify twice this month?One payment is for Stockholm and one for London?

  • Newbie
  • Hi  Who can I contact to check out that my card has payed Spotify twice this month? One payment is for Stockholm and one for London?
  • osornios
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify won't recognize my password or email

My account is "ocetalo" and my email is zelus.et.radix at gmailI created this account "ocetalob" only to post here Spotify doesn't accept my password. When I try password recover with my email, it says my email is not associated with any active accou...

  • Visitor
  • My account is "ocetalo" and my email is zelus.et.radix at gmail I created this account "ocetalob" only to post here   Spotify doesn't accept my password. When I try password recover with my e...
  • Kylatoomer
  • Casual Listener
  • 1127 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1127 Views
  • 2 replies
  • 0 likes

Premium account stolen

Hi, Today my account got hacked. I'm using facebook authentication but i think they went through the spotify authentication which I never used. I just wrote @SpotifyCares on twitter. What i can do now? In the meantime: - Disconnected all registered d...

  • Newbie
  • Hi,   Today my account got hacked. I'm using facebook authentication but i think they went through the spotify authentication which I never used. I just wrote @SpotifyCares on twitter. Wh...
  • osornios
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Cannot Log into my account

For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whenever I click on login with Facebook it tries to log in an...

  • Newbie
  • For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whene...
  • osornios
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • Login
  • 293 Views
  • 3 replies
  • 0 likes

Still paying for an account i cant access

FARK ME, WHY IS IT SOOO GOD darn HARD TO GET HOLD OF SOMEONE WHO WORKS FOR SPOTIFY? FOR MONTHS I HAVE BEEN PAYING FOR AN ACCOUNT I CAN NO LONGER ACCESS, I LOST MY EMAIL AND PASSWORD I WISH TO CANCEL THE OLD ACCOUNT AND START A NEW SUBSCRIPTION.I DONT...

  • Visitor
  • FARK ME, WHY IS IT SOOO GOD darn HARD TO GET HOLD OF SOMEONE WHO WORKS FOR SPOTIFY?  FOR MONTHS I HAVE BEEN PAYING FOR AN ACCOUNT I CAN NO LONGER ACCESS, I LOST MY EMAIL AND PASSWORD  I WI...
  • Jacob
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! How do I cancel Premium subscription?

Hi, My spotify was linked to my facebook acount and I recently deactivated my account forgetting spotify was connected. So I opened a new Spotify account. The problem is my previous account was Premium and now I have no idea how to cancel that or tra...

  • Newbie
  • Hi,   My spotify was linked to my facebook acount and I recently deactivated my account forgetting spotify was connected. So I opened a new Spotify account. The problem is my previous account ...
  • Jacob
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan Foul Up

In july of 2016 I wanted to upgrade my old account (Facebook linked account), to your new "Family Plan." There were some issues in doing this. One issue in particular is that the program was brand new on Spotify's part and there were issues with doin...

  • Regular
  • In july of 2016 I wanted to upgrade my old account (Facebook linked account), to your new "Family Plan." There were some issues in doing this. One issue in particular is that the program was brand ne...
  • christopher1973
  • Regular
  • 862 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 862 Views
  • 8 replies
  • 0 likes

Spotify's Billing Support Phone Number

Hi, We are in urgent need for Spotify's billing support phone number as we cannot find it anywhere on the website. Our bank needs a direct phone line to speak with a Spotify representitive. Thanks.

  • Casual Listener
  • Hi,   We are in urgent need for Spotify's billing support phone number as we cannot find it anywhere on the website. Our bank needs a direct phone line to speak with a Spotify repres...
  • mrbaggins_bob
  • Newbie
  • 714 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 714 Views
  • 2 replies
  • 0 likes

Solved!! we cant listen different songs in family spotify!!

please somebody can help?we bought new account today but when someone open their song and chose their phone it sings in that phone. different phones cant open different songs.whats wrong with us..

  • Casual Listener
  • please somebody can help?we bought new account today but when someone open their song and chose their phone it sings in that phone. different phones cant open different songs.whats wrong with us..
  • Bittencourt
  • Spotify Star
  • 448 Views
  • 5 replies
  • 0 likes
  • 448 Views
  • 5 replies
  • 0 likes

Superuser Contribution typing error with incorrect email address and forgotten password keep me logged out

typing error with incorrect email address and forgotten password keep me logged outand repeated inquiries to spotify have not been responded to

  • Casual Listener
  • typing error with incorrect email address and forgotten password keep me logged out and repeated inquiries to spotify have not been responded to
  • MonicaM_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Login
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account has been hacked and I can't change anything

My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothing has happened. I have lost all my access and it i...

  • Newbie
  • My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothi...
  • MonicaM_Bogota
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Security
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out by app and upon log in all my downloads where gone and doesn't look like I have premium

Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone

  • Casual Listener
  • Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone
  • MonicaM_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Unauthorized user on my account

My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account. This forum is great, but being able to speak to someone and correct the problem w...

  • Visitor
  • My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account.    This forum...
  • Jshull0986
  • Newbie
  • 636 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
    Security
  • 636 Views
  • 6 replies
  • 0 likes

Lots of ads for premium?

This is insane. I am a Globe plan subscriber and been upgraded to premium for free but im fetting 3 ads after every music played. Weeeeew .

  • Casual Listener
  • This is insane. I am a Globe plan subscriber and been upgraded to premium for free but im fetting 3 ads after every music played. Weeeeew .
  • Jacob
  • Community Legend
  • 359 Views
  • 5 replies
  • 0 likes
  • 359 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing my credit card

I've been trying to change the credit card on my profile from a Singaporean card to a Canadian one, I keep getting a message that says Spotify isn't available in Canada (which is not true) - what could I do to fix this?

  • Casual Listener
  • I've been trying to change the credit card on my profile from a Singaporean card to a Canadian one, I keep getting a message that says Spotify isn't available in Canada (which is not true) - what cou...
  • nr8
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 2 replies
  • 0 likes

Premium

I was paying for Spotify premium every month but then I got a gift card last week for 3 months of Spotify premium as a present and I redeemed it last week and got an email of a receipt and order number but now since yesterday my Spotify isn't working...

  • Casual Listener
  • I was paying for Spotify premium every month but then I got a gift card last week for 3 months of Spotify premium as a present and I redeemed it last week and got an email of a receipt and order numb...
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 5 replies
  • 0 likes
  • 388 Views
  • 5 replies
  • 0 likes