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Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 277559 Views
  • 822 replies
  • 84 likes
  • Account
  • 277559 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1132640 Views
  • 118 replies
  • 107 likes
  • Account
  • 1132640 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 74858 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 74858 Views
  • 63 replies
  • 8 likes

Solved!! price change in Turkey and changing membership type

I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same price and after 3 months, my fee will be increased. But ...

  • Newbie
  • I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same ...
  • Maxim
  • Spotify Star
  • 3600 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 3600 Views
  • 1 replies
  • 0 likes

Help with family account

I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?

  • Casual Listener
  • I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Cannot join Family Account even I put same address with admin

Hi, I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account.But, after she revise the address, she still cannot join my family account.Please, n...

  • Newbie
  • Hi,  I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account. But, after she revise th...
  • Bittencourt
  • Spotify Star
  • 2548 Views
  • 3 replies
  • 0 likes
  • 2548 Views
  • 3 replies
  • 0 likes

I canceled my subscription one day after the automatic payment

Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this is the case, how i can get my money back ?

  • Newbie
  • Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this i...
  • Bittencourt
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Switch to Family during current paid period

Dear all,So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1. Now happily enjoying Spotify Premium suddenly my daughters also want to use it, hence the need for me to switch to a Family subscription. Any ...

  • Casual Listener
  • Dear all, So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1.  Now happily enjoying Spotify Premium suddenly my daughters also want to use it, ...
  • OviiiOne
  • Community Legend
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Solved!! Very frustrated

There is no idea. Your website is horrible and there is no reference to phone support. I was attempting to move from Premium to family and will now cancel everything. Very frustrating. Good luck

  • Newbie
  • There is no idea. Your website is horrible and there is no reference to phone support. I was attempting to move from Premium to family and will now cancel everything. Very frustrating. Good luck
  • Jacob
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Playlists being mysteriously deleted and new ones added.

Hi, So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for new playlists or songs added onto spotify or what the **blee...

  • Newbie
  • Hi,   So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for ...
  • Jacob
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Changing username(please read)

Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it.But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so they dont follow me back.and i dont use Facebook unf...

  • Newbie
  • Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it. But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Ps4 spotify premium

Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?

  • Newbie
  • Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Charged and continued to be charged

So i used spotify premuim for about 3 days, didnt like it so i cancelled it.i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ahold of me so i can get my stuff took off any accoun...

  • Newbie
  • So i used spotify premuim for about 3 days, didnt like it so i cancelled it. i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

I haven't received 2016 wrapped

Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to see it... is there any way to see them now? Thanks.

  • Casual Listener
  • Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to se...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Family subscription won't allow my family to join

After the 1st of the year, my Spotify family subscription kicked my husband and sister (residing at my home)off of my family plan and won't let me add them back. I have sent them the link, but when they enter our address it says it is unable to verif...

  • Newbie
  • After the 1st of the year, my Spotify family subscription kicked my husband and sister (residing at my home)off of my family plan and won't let me add them back. I have sent them the link, but when t...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

How do I change my profile to an Artist Profile?

I recently distributed a song I did through CD Baby. They added my song to Spotify, but the problem is, I want to know how to add the song to My Profile. I don't have access to the account that CD Baby added. My question is, how do I make my personal...

  • Newbie
  • I recently distributed a song I did through CD Baby. They added my song to Spotify, but the problem is, I want to know how to add the song to My Profile. I don't have access to the account that CD Ba...
  • Maxim
  • Spotify Star
  • 13681 Views
  • 1 replies
  • 1 likes
  • Account
  • 13681 Views
  • 1 replies
  • 1 likes

Solved!! Can not return password because email has been changed

First of all let me thank this wonderful company called spotify for giving me 3 times the same answer when trying to ask them for help. I do know that this community can't solve my problem, the good for nothing support person knows this community can...

  • Newbie
  • First of all let me thank this wonderful company called spotify for giving me 3 times the same answer when trying to ask them for help. I do know that this community can't solve my problem, the good ...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 238 Views
  • 1 replies
  • 0 likes

Need help changing payment details

I got an email from Spotify telling me that the monthly payment couldn't be completed because I had an expired card on file. So I go into my account to change the card information and it lets me enter my new card, but then asks me to verify that I am...

  • Newbie
  • I got an email from Spotify telling me that the monthly payment couldn't be completed because I had an expired card on file.  So I go into my account to change the card information and it lets m...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

I can not access my account

Hello!! I had a problem on my phone and had to access my account again! But when I logged into my account my songs disappeared and my account is now free !! Being that I have a signature that is discounted in my card already about 5 months !! What ca...

  • Visitor
  • Hello!! I had a problem on my phone and had to access my account again! But when I logged into my account my songs disappeared and my account is now free !! Being that I have a signature that is disc...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Profile not searchable

I have created a profile for a group, but I cannot find the profile though the search feature. I've tried the username and the email address associated with the account without any luck on any of my devices. I was able to find it eventually because I...

  • Newbie
  • I have created a profile for a group, but I cannot find the profile though the search feature.  I've tried the username and the email address associated with the account without any luck on any ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Can't subscribe to Premium

Hi, I keep trying to subscribe to premium for the first time. However, I select the Paypal payment, login and click 'continue' and each time, the page will return me to the payment options page. It keeps doing this therefore I'm unable to sign up to ...

  • Casual Listener
  • Hi,   I keep trying to subscribe to premium for the first time. However, I select the Paypal payment, login and click 'continue' and each time, the page will return me to the payment options p...
  • timandkelsey
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Logging in

It won't let me log in or even sign up, just stuck on the home page??

  • Casual Listener
  • It won't let me log in or even sign up, just stuck on the home page??
  • Craig2999
  • Casual Listener
  • 120 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 120 Views
  • 2 replies
  • 0 likes