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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3034 Views
  • 0 replies
  • 8 likes
  • Security
  • 3034 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456102 Views
  • 973 replies
  • 110 likes
  • Account
  • 456102 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202224 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202224 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110530 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110530 Views
  • 72 replies
  • 12 likes

Being charged for premium, don't have log in or account info

I work in an office and have been being charged $9.99 for premium, but no one knows the account information to log in and use the service... the account was set up by someone that no longer works here and did not leave the info for us. I have the cre...

  • Newbie
  • I work in an office and have been being charged $9.99 for premium, but no one knows the account information to log in and use the service... the account was set up by someone that no longer works her...
  • LordRollin
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 273 Views
  • 1 replies
  • 0 likes

How to cancel subscription when I don't have the account info

Hey!So basically I have 2 accounts on premium but 1 of those was an account for an old workplace. I do not have any information about the account, all I know is that I'm still being charged for it.I've tried to stop this through my bank but they were...

  • Newbie
  • Hey! So basically I have 2 accounts on premium but 1 of those was an account for an old workplace. I do not have any information about the account, all I know is that I'm still being charged for it....
  • LordRollin
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 337 Views
  • 1 replies
  • 0 likes

login error

hejsan nar jag skall logga in sa star det att jag bara kan anv mitt konto i 14 dagar utomlands..... men jag ar ju inte utomlands. jag foroker logga in fran sverige pa mitt konto men det gar inte

  • Casual Listener
  • hejsan nar jag skall logga in sa star det att jag bara kan anv mitt konto i 14 dagar utomlands..... men jag ar ju inte utomlands. jag foroker logga in fran sverige pa mitt konto men det gar inte &nb...
  • ErikG
  • Roadie
  • 423 Views
  • 4 replies
  • 0 likes
  • 423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Discount

Hey there,Can someone tell me why this issue keeps happening on my account when I try to change from Premium to Student discount? I contacted both Spotify and my bank but I still haven't gotten any clue to slove it yet.Hope you guys can help me!

  • Newbie
  • Hey there, Can someone tell me why this issue keeps happening on my account when I try to change from Premium to Student discount? I contacted both Spotify and my bank but I still haven't gotten a...
  • Erika
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! About: Unsubscribing and still having premium until next subscription day comes

Hi all, I just wanted to know if I unsubscribe from the premium plan, for the remainder of the days do I still recieve premium until the day of the month I subscribed on comes? or do I get a refund based on the remainder of days left? Example: I subs...

  • Newbie
  • Hi all,   I just wanted to know if I unsubscribe from the premium plan, for the remainder of the days do I still recieve premium until the day of the month I subscribed on comes? or do I get a...
  • rkdogzdee
  • Newbie
  • 308 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify error aboard

I created Spotify in NZ where I live but after two weeks of using it, it kicked me out saying that I can't use aboard more than 14 days but I haven't left the country and I don't know why it is doing this

  • Newbie
  • I created Spotify in NZ where I live but after two weeks of using it, it kicked me out saying that I can't use aboard more than 14 days but I haven't left the country and I don't know why it is doing...
  • oscar_galic97
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can not generate device password

Hi, I have been trying to generate a password for device, I recive email but I still reciving error message that says something is wrong. What can I do to have my password?

  • Casual Listener
  • Hi,   I have been trying to generate a password for device, I recive email but I still reciving error message that says something is wrong. What can I do to have my password?    
  • EnriquePC
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Disconnecting from Facebook and Setting a Device Password... Not working?

Wondering if anyone can help....I have tried to set a device password multiple times, but each time, it tells me that my email address is not available, but it's the email address connected to my Facebook account, so I know it's "available". I'd real...

  • Newbie
  • Wondering if anyone can help....I have tried to set a device password multiple times, but each time, it tells me that my email address is not available, but it's the email address connected to m...
  • user-removed
  • Not applicable
  • 428 Views
  • 3 replies
  • 2 likes
  • Account
    Login
    Premium
  • 428 Views
  • 3 replies
  • 2 likes

No puedo usar Spotify Familiar

Hace 5 meses contratamos Spotify Familiar con lo mismos datos, hasta el día de ayer todo funcionaba de maravilla.Ayer venció el pago, hoy lo actualice y ya está el problema es que borró a todos mis familiares quieren inscribirse y dice que los datos ...

  • Visitor
  • Hace 5 meses contratamos Spotify Familiar con lo mismos datos, hasta el día de ayer todo funcionaba de maravilla. Ayer venció el pago, hoy lo actualice y ya está el problema es que borró a todos mis...
  • OviiiOne
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Artist name not carried over from DistroKid

Hi, I released a single through DistroKid (Artist name: Zero State, Track Name: Catalyst) https://open.spotify.com/album/1RWAMREmfQ3U9uX8KQu6c3 and my issue is with the mislabeling of my artist name. It comes up as Zero:State, which is a different ar...

  • Visitor
  • Hi,   I released a single through DistroKid (Artist name: Zero State, Track Name: Catalyst) https://open.spotify.com/album/1RWAMREmfQ3U9uX8KQu6c3 and my issue is with the mislabeling of my art...
  • Maxim
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Family Premium 2 accounts on 1 device

What it is I have an account for running as I also have an Amazon echo which is under my name and I control it using my phone but when I'm running I use a different account so the echo can still stream for the wife...If I want to create offline play ...

  • Newbie
  • What it is I have an account for running as I also have an Amazon echo which is under my name and I control it using my phone but when I'm running I use a different account so the echo can still stre...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

How to check if I have already had a free trial

I wanted to sign up for a free trial, but I have no way of telling whether I have already had one or not. I'm pretty sure I haven't, but I just want to make sure. Any help?

  • Newbie
  • I wanted to sign up for a free trial, but I have no way of telling whether I have already had one or not. I'm pretty sure I haven't, but I just want to make sure. Any help?
  • Maxim
  • Spotify Star
  • 4697 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 4697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t log in

Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a windows desktop with chrome browser. If I try loggi...

  • Newbie
  • Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a ...
  • Erika
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 492 Views
  • 1 replies
  • 0 likes

Can't update card details or keep my student account

I have a message on my account saying my card is about to expire and that I need to update it, but every time I try to, it says "oops something went wrong". I tried to do it with paypal instead, but it still wouldn't work. It also says that my premiu...

  • Newbie
  • I have a message on my account saying my card is about to expire and that I need to update it, but every time I try to, it says "oops something went wrong". I tried to do it with paypal instead, but ...
  • Robert_W
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Moving subscription to new account

I can't access my password reset email or my Facebook account, so I created a new Spotify account. I am a premium member and would like to move that subscription and my playlists to the new account.

  • Newbie
  • I can't access my password reset email or my Facebook account, so I created a new Spotify account. I am a premium member and would like to move that subscription and my playlists to the new account.&...
  • Bekirdeveci
  • Newbie
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Missing Inbox

Whoa, I went to share a song and noticed that the sharing inbox function is missing!!! Has this function been removed? This is one of my favorite parts about Spotify, sending songs to particular friends. In addition, I've been using it since 2011 whe...

  • Regular
  • Whoa, I went to share a song and noticed that the sharing inbox function is missing!!! Has this function been removed?  This is one of my favorite parts about Spotify, sending songs to part...
  • ChicagoSnakes
  • Roadie
  • 601 Views
  • 6 replies
  • 2 likes
  • Account
    Free
    Other
    Premium
  • 601 Views
  • 6 replies
  • 2 likes

Language change

Hi, my spotify interface just changed from English to Czech language (I am living in Czechia). How can I change it back to English?Also the search seems to suddenly start emphasising local results, can that be avoided?

  • Newbie
  • Hi, my spotify interface just changed from English to Czech language (I am living in Czechia). How can I change it back to English? Also the search seems to suddenly start emphasising local results,...
  • Maxim
  • Spotify Star
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Solved!! Change country

Hi, I'm living in Belgium and I'm working in The Netherlands. Since the introduction of IBAN it is easier to work internationally with 1 bank account. Therefore I just have a Dutch bank account and no Belgian bank account. Now I can't change my count...

  • Newbie
  • Hi,   I'm living in Belgium and I'm working in The Netherlands. Since the introduction of IBAN it is easier to work internationally with 1 bank account. Therefore I just have a Dutch bank acco...
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Payment issue

hi, I have a few years with my account, recently my debit card associated with my premium account expired so, due to that matter my premium subscription stopped working.My problem is: Now when I try to activate a premium subscription the web page den...

  • Newbie
  • hi,  I have a few years with my account, recently my debit card associated with my premium account expired so, due to that matter my premium subscription stopped working. My problem is:...
  • OpTicNickson
  • Music Fan
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

My premium account does not work

Hi o am having problems with my premium account. Despite I have premium, my Spotify app appears as a free account. I already download the app again and also I have singed off my account however nothing happen. What can I do?

  • Newbie
  • Hi o am having problems with my premium account. Despite I have premium, my Spotify app appears as a free account. I already download the app again and also I have singed off my account however nothi...
  • OviiiOne
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes