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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334779 Views
  • 890 replies
  • 105 likes
  • Account
  • 334779 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147715 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147715 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86002 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86002 Views
  • 68 replies
  • 9 likes

KPN "All-In-One" account

Hello Guys, We are currenly using a Spotify Premium account from KPN.But next month, we will leave KPN, so i have a question: What happens with my account?? I am using Spotify 6 years now, and I do not want to lose my playlist!! Does any one know how...

  • Newbie
  • Hello Guys,   We are currenly using a Spotify Premium account from KPN. But next month, we will leave KPN, so i have a question:   What happens with my account?? I am using Spotify 6 y...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Premium cost charged but account still looks as free

Hi, I upgraded my spotify account to premium. I can see that the premium cost is being withdrawn from my credit card, yet my account still looks and acts as free account. I have screenshots showing my account was upgraded, but it looks still as a fre...

  • Casual Listener
  • Hi,   I upgraded my spotify account to premium. I can see that the premium cost is being withdrawn from my credit card, yet my account still looks and acts as free account. I have screenshots ...
  • Sensu
  • Casual Listener
  • 362 Views
  • 4 replies
  • 0 likes
  • 362 Views
  • 4 replies
  • 0 likes

Can't log in to family account

A link was sent to me, my sister already used it and it worked for her, when I tried, I could do it!!! How do I do it?!?!?

  • Newbie
  • A link was sent to me, my sister already used it and it worked for her, when I tried, I could do it!!! How do I do it?!?!?
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Account Frozen

Recently I wasn't able to pay the fee for my spotify premium family subscription. One of the accounts on the family plan just dropped down to the free version, but the other froze. The frozen one can't play any saved albums or songs, nor any previous...

  • Casual Listener
  • Recently I wasn't able to pay the fee for my spotify premium family subscription. One of the accounts on the family plan just dropped down to the free version, but the other froze. The frozen one can...
  • KatesHere
  • Community Legend
  • 388 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 388 Views
  • 3 replies
  • 0 likes

Have premium and music still won't play

I have the premium Spotify and it's not letting my listen to any of my music. It keeps saying to upgrade. I logged out and logged back in still no help. To top it off my playlist of 600 songs was deleted ! Very disappointed in Spotify for this.

  • Newbie
  • I have the premium Spotify and it's not letting my listen to any of my music. It keeps saying to upgrade. I logged out and logged back in still no help. To top it off my playlist of 600 songs was del...
  • KatesHere
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Multiple Accounts

I had an account linked with FB, which had a few years of music on it. I recently set up an account specifically for my music appreciation class, and have accidently linked it with facebook, and in doing such have lost all my music. Help please!

  • Newbie
  • I had an account linked with FB, which had a few years of music on it. I recently set up an account specifically for my music appreciation class, and have accidently linked it with facebook, and...
  • KatesHere
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Spotify Family not working with Chromecast

I recently bought a Chromecast Audio which works great with other apps, however, I cannot find the device in the Spotify app (neither Android nor Windows). I've read every help page out there and do know that a Premium account is needed, which I have...

  • Visitor
  • I recently bought a Chromecast Audio which works great with other apps, however, I cannot find the device in the Spotify app (neither Android nor Windows). I've read every help page out there and do ...
  • JesperSahlin
  • Casual Listener
  • 1183 Views
  • 8 replies
  • 9 likes
  • Account
    Other
    Premium
  • 1183 Views
  • 8 replies
  • 9 likes

********@icloud.com

Hi Spotify I did unsubscribe last December 2016 year, and this mounts you charged me again !!!! Please , you have to return me money on my account !!

  • Newbie
  • Hi Spotify I did unsubscribe last December 2016 year, and this mounts you charged me again !!!! Please , you have to return me money on my account !!
  • KatesHere
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • Account
  • 622 Views
  • 1 replies
  • 0 likes

Can't access my account anymore

I moved to UK 6 months ago from Estonia and have been using Premium for about a year now and everything has been working fine until I cancelled my subscription a few days ago and now I can't access my account anymore as it says "you're allowed to use...

  • Newbie
  • I moved to UK 6 months ago from Estonia and have been using Premium for about a year now and everything has been working fine until I cancelled my subscription a few days ago and now I can't access m...
  • Hubo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Endereço

Como faço para alterar o endereço que cadastrei para a conta familiar premium?

  • Newbie
  • Como faço para alterar o endereço que cadastrei para a conta familiar premium?
  • Zoiud1313
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

here's a **bleep**ing idea, if someone doesn't want to update DON'T **bleep**ING UPDATE THEN

would you like to install the latest **bleep**fest of spotify, simply reopen spotify **bleep** YOU SPOTIFY FOR SUCH A **bleep**TY DESIGN YOUR NEW AI IS **bleep**E AND I'M SICK TO THE **bleep**ING BRIM OF HAVING YOUR NEW **bleep**TY DESIGN CONSTANTLY ...

  • Casual Listener
  • would you like to install the latest **bleep**fest of spotify, simply reopen spotify   **bleep** YOU SPOTIFY FOR SUCH A **bleep**TY DESIGN   YOUR NEW AI IS **bleep**E AND I'M SICK T...
  • VicRockefeller
  • Casual Listener
  • 189 Views
  • 3 replies
  • 0 likes
  • Other
  • 189 Views
  • 3 replies
  • 0 likes

I am being charged twice for two different accounts

My brother was using Spotify but recently forgot his email and password and I have no idea how to cancel it and have been paying his and my Spotify for 2 months now and it needs to be cancelled.

  • Visitor
  • My brother was using Spotify but recently forgot his email and password and I have no idea how to cancel it and have been paying his and my Spotify for 2 months now and it needs to be cancelled.
  • KatesHere
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Where is Discover Weekly? It disappeared!

I looked forward to checking what was uploaded to my Discover Weekly playlist every Monday and now it's gone from both my Macbook and iphone app! What is going on? Where the Discover Weekly playlist used to be, all I see is a 'Release Radar' playlist...

  • Casual Listener
  • I looked forward to checking what was uploaded to my Discover Weekly playlist every Monday and now it's gone from both my Macbook and iphone app! What is going on? Where the Discover Weekly playlist ...
  • KatesHere
  • Community Legend
  • 1880 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 1880 Views
  • 3 replies
  • 0 likes

Can't upgrade from premium to family premium

ade form Im trying to change my subscription to spotify family premium but any time I try it just says "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service teamwho can help y...

  • Newbie
  • ade form Im trying to change my subscription to spotify family premium but any time I try  it just says "Unfortunately, there is no support at the moment to make this type of change to your subs...
  • Hubo
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Unscribe the free offer premium spotify

Hy I want to unscribe from the free test for the premium offer before the 7days expire.how to do it?I can't find any possibilità on my account

  • Newbie
  • Hy I want to unscribe from the free test for the premium offer before the 7days expire.how to do it?I can't find any possibilità on my account
  • Hubo
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

discount headspace and spotify

I don't understand why the "headspace & spotify"-offer has a 25% discount if a normal yearly headspace account costs 5,99 per month and a spotify premium account costs 9,99 per month, and the offer for the two together is 14,99. That's only 1 euro di...

  • Newbie
  • I don't understand why the "headspace & spotify"-offer has a 25% discount if a normal yearly headspace account costs 5,99 per month and a spotify premium account costs 9,99 per month, and the off...
  • Hubo
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Multiple accounts?

I think I might have two accounts with Spotify. I think it put premium on the account that I don't want how do I change this

  • Visitor
  • I think I might have two accounts with Spotify. I think it put premium on the account that I don't want how do I change this
  • Hubo
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

I use to live abroad and now I don't but still I do

Hi I use to live abroad and wasn't able to use Spotify but now I don't and I live in the US but it keeps saying I can only use Spotify abroad for 14 days I've been back for 6 months. I have it linked to my fb which I have changed to my US city.

  • Newbie
  • Hi I use to live abroad and wasn't able to use Spotify but now I don't and I live in the US but it keeps saying I can only use Spotify abroad for 14 days I've been back for 6 months. I have it linked...
  • Hubo
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

cómo cerrar cuenta de spotify en ps4

Hola, he intentado de todo para cerrar la cuenta de spotify del ps4 pero siempre me dice que la cuenta esta en el extranjero y no puedo usar spotify en la ps4, tube que crear otra cuenta de spotify en mi teléfono y pc para usarlo pero aún sigo sin po...

  • Newbie
  • Hola, he intentado de todo para cerrar la cuenta de spotify del ps4 pero siempre me dice que la cuenta esta en el extranjero y no puedo usar spotify en la ps4😠, tube que crear otra cuenta de spotify...
  • AngeloAlmonacid
  • Newbie
  • 5601 Views
  • 3 replies
  • 8 likes
  • Account
  • 5601 Views
  • 3 replies
  • 8 likes

Cancellation of premium and credit card

Bom dia, eu me inscrevi para a minha conta em novembro de 2016 ea taxa mensal do serviço premium ainda está sendo descontada. Gostaria que me devolvesse os valores. Obrigado

  • Newbie
  • Bom dia, eu me inscrevi para a minha conta em novembro de 2016 ea taxa mensal do serviço premium ainda está sendo descontada. Gostaria que me devolvesse os valores. Obrigado
  • rachelfarish673
  • Newbie
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes