password - not reciving any email with a new password

HalloI have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tjecked the spam folder. Can you help ? do you need my ...

• thorbjorn2200
• Newbie
• Hallo I have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tj...
• 2017-03-10 10:53:58 AM
• 2017-03-10 11:11:55 AM
• MattSuda
• Spotify Star
• 188 Views
• 1 replies
• 0 likes
• Account
  Login

Changing account on death

I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess). The payment came out of his account, but she wants to ensure the pla...

• dirtyboy
• Newbie
• I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess).   The paym...
• 2017-03-10 10:29:05 AM
• 2017-03-10 11:08:41 AM
• MattSuda
• Spotify Star
• 1716 Views
• 1 replies
• 0 likes

Superuser Contribution Account Hacked and Charged

Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I have booted many off but it seems some of the same ...

• CaboSunrise
• Music Fan
• Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I ...
• 2017-03-09 11:14:07 PM
• 2017-03-10 10:31:50 AM
• Jack
• Roadie
• 1623 Views
• 16 replies
• 0 likes
• Account
  Other
  Premium
  Security

Why am I only getting a 7 day free trial when everywhere is advertising for 30 days?

• Chloebiore
• Newbie
• 2017-03-10 1:39:01 AM
• 2017-03-10 9:26:42 AM
• Maxim
• Spotify Star
• 170 Views
• 1 replies
• 0 likes

Wrong picture on profile. Linked to my ex's facebook account and can't disconnect it

Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but nothing.. everytime i log in i still see his facebook ...

• Chrystal_p
• Newbie
• Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but not...
• 2017-03-10 7:16:51 AM
• 2017-03-10 9:07:36 AM
• Maxim
• Spotify Star
• 248 Views
• 1 replies
• 0 likes
• Account

Problem to upgrade to premium

I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.

• onurfidan-tr
• Casual Listener
• I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.
• 2017-03-09 1:32:23 PM
• 2017-03-10 8:04:51 AM
• onurfidan-tr
• Casual Listener
• 308 Views
• 2 replies
• 0 likes
• Account

Cancel premium

HiIm trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It would be greatly appreciated if you could help me fix ...

• pphippen1
• Newbie
• Hi Im trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It w...
• 2017-03-10 7:08:46 AM
• 2017-03-10 7:21:37 AM
• Jacob
• Community Legend
• 183 Views
• 1 replies
• 0 likes

Trying to cancel spotify subscription..

Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I really need a refund, but aside from that, it's not l...

• p3koyama
• Newbie
• Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I re...
• 2017-03-10 6:52:52 AM
• 2017-03-10 7:14:16 AM
• Jacob
• Community Legend
• 147 Views
• 1 replies
• 0 likes
• Subscription

Superuser Contribution Niet in kunnen loggen van 1 van de familie leden

Wij hebben een familie account.Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven.Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het bedenken van een wachtwoord.Echter als ze dan inlogt in S...

• JohnWare
• Casual Listener
• Wij hebben een familie account. Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven. Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het be...
• 2017-03-02 8:18:21 PM
• 2017-03-10 7:13:32 AM
• JohnWare
• Casual Listener
• 322 Views
• 2 replies
• 0 likes

Charged twice in 1 month

I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the service

• Alcis7473
• Casual Listener
• I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the s...
• 2017-03-09 9:22:49 PM
• 2017-03-10 6:38:54 AM
• wingshq
• Community Legend
• 328 Views
• 5 replies
• 0 likes

Charged for Premium but not given

I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I could no longer access it. As I checked my balance,...

• IAmKGXXIII
• Newbie
• I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I ...
• 2017-03-10 6:03:51 AM
• 2017-03-10 6:27:24 AM
• Maxim
• Spotify Star
• 156 Views
• 1 replies
• 0 likes

Charged twice without having an acount

I got charged in Spotify but I don't have premium, how can I get a refund?

• Leodigs
• Casual Listener
• I got charged in Spotify but I don't have premium, how can I get a refund?
• 2017-03-09 3:39:21 AM
• 2017-03-10 6:11:43 AM
• Bittencourt
• Spotify Star
• 208 Views
• 3 replies
• 0 likes

Family Premium Subscrption missing

I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. I think that monthly fee is good for Jan to Feb, an...

• patricia_tps
• Newbie
• I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. ...
• 2017-03-10 4:44:31 AM
• 2017-03-10 5:06:36 AM
• grocco126
• Newbie
• 163 Views
• 1 replies
• 0 likes

PREMIUM ACCOUNT GOT HACKED

How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password...I can log in with my facebook, but cannot change account credentials (email, phon...

• Juzane
• Newbie
• How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password... I can log in with my faceboo...
• 2017-03-09 7:13:44 PM
• 2017-03-10 3:54:10 AM
• TobiasYoung
• Composer
• 310 Views
• 2 replies
• 0 likes

Charged twice a month

I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account) and the other from Spotify in London (which shows ...

• jff88
• Casual Listener
• I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account)...
• 2017-03-02 1:31:45 AM
• 2017-03-10 3:05:53 AM
• Bittencourt
• Spotify Star
• 258 Views
• 3 replies
• 0 likes
• Account
  Other
  Subscription

Superuser Contribution No detecta mi pago

He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problemas con mi pago, pero en la página al irme a la opci...

• Ameraly
• Newbie
• He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problem...
• 2017-03-06 6:19:21 AM
• 2017-03-10 3:00:36 AM
• Alejandro_C
• Spotify Legend
• 270 Views
• 1 replies
• 0 likes

Compte piraté par desktop-9TR9222

Bonsoir, L'appareil "desktop-9TR9222" est apparu dans les appareils connectés. Je ne sais pas si j'ai réussi à m'en débarassé.J'avais 2 problèmes:1) il utilisait mon compte à ma place et je ne pouvais pas écouter la musique que je voulais2) il envoya...

• Piraté
• Newbie
• Bonsoir,   L'appareil "desktop-9TR9222" est apparu dans les appareils connectés. Je ne sais pas si j'ai réussi à m'en débarassé. J'avais 2 problèmes: 1) il utilisait mon compte à ma place et...
• 2017-03-09 10:41:37 PM
• 2017-03-10 2:53:17 AM
• Bittencourt
• Spotify Star
• 290 Views
• 1 replies
• 0 likes