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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262858 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 262858 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13032 Views
  • 6 replies
  • 11 likes
  • Security
  • 13032 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529167 Views
  • 989 replies
  • 113 likes
  • Account
  • 529167 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128082 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128082 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Download issues

Hi. I have Spotify premium on my phone and iPad. I'm trying to download my songs but it just won't download. I have the lastest software but still nothing. Any help?

  • Casual Listener
  • Hi. I have Spotify premium on my phone and iPad. I'm trying to download my songs but it just won't download. I have the lastest software but still nothing. Any help?
  • Oscarb111
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Why am I paying twice each month?

I am being charged 9.99 TWICE each month. Whjy and how do I reach anyone to ask one of them to stop?

  • Newbie
  • I am being charged 9.99 TWICE each month.  Whjy and how do I reach anyone to ask one of them to stop?
  • Jacob
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Can't Log in on any device using the app

I can't log in using my iPad or iPhone constantly says account already created using my email. I haven't tried to make another account simply log in but it keeps coming up with the same message. I have changed my password and it is correct. Frustrate...

  • Newbie
  • I can't log in using my iPad or iPhone constantly says account already created using my email.  I haven't tried to make another account simply log in but it keeps coming up with the same message...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Login
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family if kids spend some time away at college?

I'm contemplating getting the Premium Family but one of my children is away at college for some of the time. Is that a problem? Her permanent address is my home.

  • Newbie
  • I'm contemplating getting the Premium Family but one of my children is away at college for some of the time. Is that a problem? Her permanent address is my home.
  • AlexGag
  • Regular
  • 446 Views
  • 1 replies
  • 0 likes
  • Premium
  • 446 Views
  • 1 replies
  • 0 likes

paid for premium can only access a free account

i paid the 9.99 for march and can opnly access the free account.  

  • Regular
  • i paid the 9.99 for march and can opnly access the free account.  
  • Jacob
  • Community Legend
  • 680 Views
  • 9 replies
  • 0 likes
  • 680 Views
  • 9 replies
  • 0 likes

Unable to update to Premium

Dear Spotify, I have been trying for weeks to update my account to Premium via PayPal, but unable to along with this message:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use anot...

  • Casual Listener
  • Dear Spotify, I have been trying for weeks to update my account to Premium via PayPal, but unable to along with this message: "Oops, seems your card or payment provider is having a bad day. Don't wo...
  • zoe-ck
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Credit card expiry date

HiI want to suscrib to premiumWhen I enter my credit card details it keeps saying "enter your expery month"I have in any format (1018;10/18) it doesn't workThank you

  • Casual Listener
  • Hi I want to suscrib to premium When I enter my credit card details it keeps saying "enter your expery month" I have in any format (1018;10/18) it doesn't work Thank you
  • gaddy06
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium
  • 282 Views
  • 1 replies
  • 0 likes

Still being charged

I have two accounts both are free and I am being charged after I canceled my premium. How can I stop this?

  • Newbie
  • I have two accounts both are free and I am being charged after I canceled my premium. How can I stop this?
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP HELP HELP

The payment method I've been using is mobile, after giving my mobile number technically I should received my PIN number, 3 hours have passed still i didn't get my PIN number, I need your help

  • Newbie
  • The payment method I've been using is mobile, after giving my mobile number technically I should received my PIN number, 3 hours have passed still i didn't get my PIN number, I need your help
  • AndyJoel
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account problem

Hi, I'm Premium, and i'm logged width Facebook, since some days i can't find my albums.I have the albums of another person.I ve disconnect my account and reconnect width FB, but nothing change. Thx for help

  • Newbie
  • Hi,   I'm Premium, and i'm logged width Facebook, since some days i can't find my albums. I have the albums of another person. I ve disconnect my account and reconnect width FB, but nothing ...
  • AndyJoel
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como posso resolver?

  • Newbie
  • Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como poss...
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Failed Payment

I have just recently paid through Globe Telecome Prepaid and received receipt of payment via email. 2 days after, I received an email that the payment have failed? What's happening?

  • Newbie
  • I have just recently paid through Globe Telecome Prepaid and received receipt of payment via email. 2 days after, I received an email that the payment have failed? What's happening?
  • AndyJoel
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicating Library to a family member

How can I duplicate my Library of songs to my Husband. We are on a Premium Family membership. Thank you.

  • Newbie
  • How can I duplicate my Library of songs to my Husband. We are on a Premium Family membership. Thank you.
  • AndyJoel
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

HelloI am a german student with normal SpotifyLast semestre I was in Mexico and wanted to get spotify for students. I logged on to unidays, but i could not get the student discount.This semestre I am in England and if I want to log on to unidays to g...

  • Casual Listener
  • Hello I am a german student with normal Spotify Last semestre I was in Mexico and wanted to get spotify for students. I logged on to unidays, but i could not get the student discount. This semestr...
  • AndyJoel
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Credentials already in use

I'm trying to sign up to Spotify Student with my UniDays account but it says my student credentials are already in use and I don't know how this is the case. Is there anyway that wherever my student credentials are being used, they can be removed so ...

  • Newbie
  • I'm trying to sign up to Spotify Student with my UniDays account but it says my student credentials are already in use and I don't know how this is the case. Is there anyway that wherever my student ...
  • AndyJoel
  • Spotify Legend
  • 1090 Views
  • 1 replies
  • 0 likes
  • 1090 Views
  • 1 replies
  • 0 likes

Solved!! Free Spotify Prenium for 7 days, how can I unsubscribe?

Hi,Seven days ago, I clicked on the free trial of 7 days Spotify Prenium.The problem is, if I don't unsuscribe today, Spotify will start to charge me automatically every months... But I don't want to keep Spotify Prenium! When I go to my subscription...

  • Casual Listener
  • Hi, Seven days ago, I clicked on the free trial of 7 days Spotify Prenium. The problem is, if I don't unsuscribe today, Spotify will start to charge me automatically every months... But I...
  • SJ310
  • Newbie
  • 652 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 652 Views
  • 3 replies
  • 0 likes

I used to login on spotify with my facebook account until they blocked me.

Hello. I'm not using facebook anymore but I would like to use spotify and keep my account. They blocked me because somebody reported my name as fake and they are forcing me to send them an official i.d something that I would never do.So I'm not going...

  • Casual Listener
  • Hello. I'm not using facebook anymore but I would like to use spotify and keep my account. They blocked me because somebody reported my name as fake and they are forcing me to send them an official i...
  • osornios
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 325 Views
  • 3 replies
  • 0 likes

payment fail

I allowed international transactions for my debit card already but it still payment fail...

  • Casual Listener
  • I allowed international transactions for my debit card already but it still payment fail... 
  • lulumeimei
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution Password reset (connected with Facebook-acc)

I've connected my Spotify-account with my Facebook-account but I want to use it on other devices (with a new login). So I found the function "choose password for your other devices" but I didn't receive a password, although I tried it multiply times....

  • Newbie
  • I've connected my Spotify-account with my Facebook-account but I want to use it on other devices (with a new login). So I found the function "choose password for your other devices" but I didn't rece...
  • AndyJoel
  • Spotify Legend
  • 2616 Views
  • 1 replies
  • 0 likes
  • 2616 Views
  • 1 replies
  • 0 likes