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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281894 Views
  • 828 replies
  • 86 likes
  • Account
  • 281894 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134015 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134015 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76042 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76042 Views
  • 63 replies
  • 8 likes

upgrading my premium account to family

Will my account be charged twice after switching to the family plan from the premium plan?

  • Newbie
  • Will my account be charged twice after switching to the family plan from the premium plan?
  • KatesHere
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

How to delete a spotify account

Hello, I am trying to delete a spotify account. I made my first spotify account logging in with facebook, however I found out about the student discount and proceeded to create a second account with my student email. Now I am trying to delete my face...

  • Newbie
  • Hello, I am trying to delete a spotify account. I made my first spotify account logging in with facebook, however I found out about the student discount and proceeded to create a second account with ...
  • KatesHere
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Lost spotify account and still paying direct debit

Hello, I've lost my email and password of my old spotify account and I am still paying monthly, without using the premium. I tried to change the credit card on my bank but spotify is still taking the money. How can I sort it out? Thanks

  • Casual Listener
  • Hello, I've lost my email and password of my old spotify account and I am still paying monthly, without using the premium. I tried to change the credit card on my bank but spotify is still taking the...
  • bodob
  • Newbie
  • 757 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 757 Views
  • 3 replies
  • 0 likes

Spotify Family

I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same country?

  • Visitor
  • I wanted to buy Spotify Family for me and my Fam. The question now is: What happens if i go on vaccation? Can i still use my accout cause it is said that all of the members need to be in the same cou...
  • Pokila
  • Newbie
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
  • 123 Views
  • 1 replies
  • 0 likes

At my wits end!!

I'm paying for premium and only getting free!!! have tried all from logging out, deleting app, checking for multiple accounts!! Am subscribed thru Vodafone who confirm payment is taken but getting nowhere!!!! HELP

  • Casual Listener
  • I'm paying for premium and only getting free!!! have tried all from logging out, deleting app, checking for multiple accounts!! Am subscribed thru Vodafone who confirm payment is taken but getting no...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

Pagamento Premium

Ontem fiz minha assinatura Premium, automaticamente já recebi a notificação do cartão de crédito sobre a compra, porém não consigo utilizar os recursos de assinante Premium. Pq?

  • Newbie
  • Ontem fiz minha assinatura Premium, automaticamente já recebi a notificação do cartão de crédito sobre a compra, porém não consigo utilizar os recursos de assinante Premium. Pq?
  • francisco23
  • Newbie
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

family premium

I subscribed to the premium family plan. I have sent the link to my husband and two daughters. when they login a message says oops somthing went wrong try again. we have tried for two days.

  • Casual Listener
  • I subscribed to the premium family plan. I have sent the link to my husband and two daughters. when they login a message says oops somthing went wrong try again. we have tried for two days.
  • boyjorge
  • Casual Listener
  • 259 Views
  • 7 replies
  • 0 likes
  • Premium
  • 259 Views
  • 7 replies
  • 0 likes

Solved!! My giftcard says invalid code...

I bought a giftcard and was gonna redeem it on spotify.com/redeem, and i dubblechecked if the code was correct but it still didnt work. It said in Swedish "Det verkar tyvärr som att den här Premium-koden är ogiltig. Försök igen eller kontakta vår kun...

  • Casual Listener
  • I bought a giftcard and was gonna redeem it on spotify.com/redeem, and i dubblechecked if the code was correct but it still didnt work. It said in Swedish "Det verkar tyvärr som att den här Premium-k...
  • Bergstrumpan
  • Casual Listener
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

Solved!! price change in Turkey and changing membership type

I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same price and after 3 months, my fee will be increased. But ...

  • Newbie
  • I have Premium membership and I recieved an e-mail last week about price changes in Turkey. It says because I am already a member for Premium account, I can have Spotify 3 more months with same ...
  • Maxim
  • Spotify Star
  • 3610 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 3610 Views
  • 1 replies
  • 0 likes

Help with family account

I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?

  • Casual Listener
  • I have been thinking about buying a family account with my sister, we live in the same city, but only in weekends, because we study in different citties, can we have a family account?
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Cannot join Family Account even I put same address with admin

Hi, I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account.But, after she revise the address, she still cannot join my family account.Please, n...

  • Newbie
  • Hi,  I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account. But, after she revise th...
  • Bittencourt
  • Spotify Star
  • 2559 Views
  • 3 replies
  • 0 likes
  • 2559 Views
  • 3 replies
  • 0 likes

I canceled my subscription one day after the automatic payment

Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this is the case, how i can get my money back ?

  • Newbie
  • Spotify charged me the payment yesterday, but i didn't know, i just canceled my subscription but i want to know if sopotify charged me for the next month because i canceled my subscription, if this i...
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Switch to Family during current paid period

Dear all,So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1. Now happily enjoying Spotify Premium suddenly my daughters also want to use it, hence the need for me to switch to a Family subscription. Any ...

  • Casual Listener
  • Dear all, So beginning of Jan'17 I subscribed to a great offer, 3 months (Jan Feb March) for the price of 1.  Now happily enjoying Spotify Premium suddenly my daughters also want to use it, ...
  • OviiiOne
  • Community Legend
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Solved!! Very frustrated

There is no idea. Your website is horrible and there is no reference to phone support. I was attempting to move from Premium to family and will now cancel everything. Very frustrating. Good luck

  • Newbie
  • There is no idea. Your website is horrible and there is no reference to phone support. I was attempting to move from Premium to family and will now cancel everything. Very frustrating. Good luck
  • Jacob
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Playlists being mysteriously deleted and new ones added.

Hi, So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for new playlists or songs added onto spotify or what the **blee...

  • Newbie
  • Hi,   So when I logged onto my spotify today I found about 100 of my playlists deleted and about 5 new ones added. All 5 were playlists made by "Spotify". Is this some kind of advertising for ...
  • Jacob
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Changing username(please read)

Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it.But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so they dont follow me back.and i dont use Facebook unf...

  • Newbie
  • Im using spotify for almost 3 years,15 montsh of it at least with premium and i enjoy it. But my username is not my name and my old friends that i follow,they dont recognize me when i follow them so...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Ps4 spotify premium

Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?

  • Newbie
  • Hi i have premium spotify on my ps4 console cant access the premium account on my galaxy s6 when im out of the house, only signing me in as a free account. Can you use premium on 2 devices?
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Charged and continued to be charged

So i used spotify premuim for about 3 days, didnt like it so i cancelled it.i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ahold of me so i can get my stuff took off any accoun...

  • Newbie
  • So i used spotify premuim for about 3 days, didnt like it so i cancelled it. i have been charged 3 more times since then and also just got charged 10.71 two days in a row. if someone can please get ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

I haven't received 2016 wrapped

Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to see it... is there any way to see them now? Thanks.

  • Casual Listener
  • Hi, I have been waiting for my 2016 wrapped mail but I haven't received it until now, I really wanted to see my stats as I did every year. I know it is a little bit too late but I REALLY wanted to se...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes