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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157223 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157223 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10640 Views
  • 3 replies
  • 10 likes
  • Security
  • 10640 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507543 Views
  • 985 replies
  • 112 likes
  • Account
  • 507543 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124540 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124540 Views
  • 74 replies
  • 12 likes

Cancel Premium error

Dear all, I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I get to the last step (after I enter my password), I get an e...

  • Casual Listener
  • Dear all,   I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I ...
  • Bittencourt
  • Spotify Star
  • 632 Views
  • 9 replies
  • 0 likes
  • 632 Views
  • 9 replies
  • 0 likes

30 day free.premum trial

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

  • Casual Listener
  • I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?
  • Maxim
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

  • Casual Listener
  • I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...
  • davemancozy
  • Casual Listener
  • 637 Views
  • 4 replies
  • 0 likes
  • Account
  • 637 Views
  • 4 replies
  • 0 likes

Solved!! Iphone- cannot log in

I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address" I am definitely in the log-in screen, not the sign-up. Just created my account yesterday. Any help would be g...

  • Casual Listener
  • I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address"   I am definitely in the log-in screen, not the sig...
  • Maxim
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Upgrade to Family keeping the same Billing Date

I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?

  • Newbie
  • I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Spotify premium family

Hello,I recently got Spotify premium for my family and my husband hasn't updated his account to family yet. He is in the free premium trial. I am trying to deactivate that account so that he can start using family premium. I don't know how to cancel ...

  • Newbie
  • Hello, I recently got Spotify premium for my family and my husband hasn't updated his account to family yet. He is in the free premium trial. I am trying to deactivate that account so that he can st...
  • wingshq
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Student discount denied, but still charged for Student plus standard price?

I got denied for my student discount, but now I'm seeing that I've been charged the $5 as well as the normal $10. What's up with that?

  • Newbie
  • I got denied for my student discount, but now I'm seeing that I've been charged the $5 as well as the normal $10. What's up with that?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Forget Direction Family Plan

I need to know my address, since I forget the parameters as they were written

  • Newbie
  • I need to know my address, since I forget the parameters as they were written
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Who to contact to ask for a refund?

I will like to get a refund from Spotify. To explain and decide if I qualify for one, who do I contact?

  • Newbie
  • I will like to get a refund from Spotify. To explain and decide if I qualify for one, who do I contact?
  • angiesleight64
  • Newbie
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes

Solved!! Over Charged Account

I was trying to get the Spotify student premium and I applied for it twice and both charges came out of my account . But I was unqualified for the student discount so I payed for the regular Spotify premium so I was charged the 9.99 for the regular p...

  • Newbie
  • I was trying to get the Spotify student premium and I applied for it twice and both charges came out of my account . But I was unqualified for the student discount so I payed for the regular Spotify ...
  • carl_harris
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted it, however, i got a second fee yesterday, with the...

  • Newbie
  • I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted ...
  • carl_harris
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

changed phone

I bought a new phone and wanted to log in but I forgot my username. So I logged in with my email and all my list was gone. What should I do?

  • Newbie
  • I bought a new phone and wanted to log in but I forgot my username. So I logged in with my email and all my list was gone. What should I do?
  • Hubo
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Support for Chromecast

Hi everyone! I was just wondering if its normal to see other devices in Spotify even if they are not my devices. I continually see a Google Cast device in available devices and I just want to know if one of my neighbors (I live in a apartment buildin...

  • Casual Listener
  • Hi everyone! I was just wondering if its normal to see other devices in Spotify even if they are not my devices. I continually see a Google Cast device in available devices and I just want to know if...
  • Hubo
  • Community Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • Security
  • 583 Views
  • 1 replies
  • 0 likes

Unable to access account or reset password

Hi there, I am currently using an alternate account, as I am unable to access my own. After my account was accessed by someone other than myself, I contacted a member of the spotify support team (CamilaA, I believe was their name). After much help th...

  • Casual Listener
  • Hi there,    I am currently using an alternate account, as I am unable to access my own.   After my account was accessed by someone other than myself, I contacted a member of the s...
  • JoeHamling4
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Ps4 access problem

I try to connect my ps4 , but every time it say this !

  • Casual Listener
  • I try to connect my ps4 , but every time it say this !
  • Hubo
  • Community Legend
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Worst website ever!

Unable to buy a gift subscription - three credit cards rejected, unable to chat, slow load times, lack of feedback mechanism. Anyway, cancelled my subscription, and just wanted to let you know why. David CastorPort Angeles, WA

  • Casual Listener
  • Unable to buy a gift subscription - three credit cards rejected, unable to chat, slow load times, lack of feedback mechanism.  Anyway, cancelled my subscription, and just wanted to let you know...
  • k7el
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Share account

Hey, Some people know that we must buy a family premium then can share account ?What if I bought Spotify Premium already, my account can share ?

  • Newbie
  • Hey, Some people know that we must buy a family premium then can share account ? What if I bought Spotify Premium already, my account can share ?    
  • Hubo
  • Community Legend
  • 772 Views
  • 1 replies
  • 1 likes
  • 772 Views
  • 1 replies
  • 1 likes

Superuser Contribution Someone stole my account

Someone got in and changed the email to my account. This just raises a few very important question to me:1) How good is your security when people can just do this?2) Why is there no security check or anything in my email before the change is made?3) ...

  • Regular
  • Someone got in and changed the email to my account.  This just raises a few very important question to me: 1) How good is your security when people can just do this? 2) Why is there no securit...
  • Jim
  • Spotify Legend
  • 800 Views
  • 9 replies
  • 0 likes
  • 800 Views
  • 9 replies
  • 0 likes

Why I Can't Subscriptions Family Plan?

Hello I'm from Indonesia, I want subscriptions Family Plan with Credit Cards Visa and MasterCard but both cards rejects me! Can anyone In here solve my problem?

  • Casual Listener
  • Hello I'm from Indonesia, I want subscriptions Family Plan with Credit Cards Visa and MasterCard but both cards rejects me! Can anyone In here solve my problem?
  • arifmunasakbar
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes