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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80519 Views

28 replies

0 likes

  • 80519 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101407 Views

9 replies

2 likes

Account
Login
  • 101407 Views
  • 9 replies
  • 2 likes

Superuser Contribution Problema na conta premium

Eu paguei o Spotify Premium através do boleto bancário no dia 04/03 (exatamente no dia do vencimento do boleto) porém não recebi nenhum email de confirmação do pagamento até agora, 07/03, ou seja estou sem a conta Premium e não tenho ideia de quando ...

Newbie

Eu paguei o Spotify Premium através do boleto bancário no dia 04/03 (exatamente no dia do vencimento do boleto) porém não recebi nenhum email de confirmação do pagamento até agora, 07/03, ou seja est...

Alejandro_C

Spotify Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution different history on desktop and IOS devices

Hey, I'm listening to Spotify on my desktop PC and my iPhone. Same premium account. When switching devices, I don't see the tracks i played on my second device. Things I play on my iPhone don't show on the desktop and vice versa. Did I miss some sett...

Newbie

Hey,   I'm listening to Spotify on my desktop PC and my iPhone. Same premium account. When switching devices, I don't see the tracks i played on my second device. Things I play on my iPhone do...

Alejandro_C

Spotify Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution account is still non-premium after i opened premium as a gift

i do not own a creditcard, so i asked my friend to send spotify premium to me as a gift, i since have recieved it on my e-mail and have activated it however it does not seem to work, it still tells me that i have to update my payment.I have tried log...

Newbie

i do not own a creditcard, so i asked my friend to send spotify premium to me as a gift, i since have recieved it on my e-mail and have activated it however it does not seem to work, it still tells m...

Alejandro_C

Spotify Legend

465 Views

1 replies

0 likes

Account
Premium
  • 465 Views
  • 1 replies
  • 0 likes

Solved!! "Error, this page has too many redirects"

Never had this problem. I'm trying to login through facebook and I can't use the web player. The weird thing is that certain pages work and show me being logged in, just none of the useful ones.

Casual Listener

Never had this problem. I'm trying to login through facebook and I can't use the web player. The weird thing is that certain pages work and show me being logged in, just none of the useful ones. 

Sneed

Casual Listener

9313 Views

3 replies

0 likes

  • 9313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuenta familiar premium

Hola buen dia, tengo un problema con mi cuenta familiar premium, este es el segundo mes de facturacion y spotify sacó a uno de los miembros que estaba dado de alta, porque dice que spotify no puede comprobar el domicilio, lo que no entiendo es que es...

Newbie

Hola buen dia, tengo un problema con mi cuenta familiar premium, este es el segundo mes de facturacion y spotify sacó a uno de los miembros que estaba dado de alta, porque dice que spotify no puede c...

Alejandro_C

Spotify Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuentas familiares

Quería saber hasta cuántos planes familiares puedo pagar con una misma tarjeta

Newbie

Quería saber hasta cuántos planes familiares puedo pagar con una misma tarjeta

Alejandro_C

Spotify Legend

299 Views

1 replies

0 likes

Account
Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Specific songs stopped working on ps4

Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4.My list contains the six albums that are on spotify. until recently, all six albums had been working just fi...

Casual Listener

Hello! I made a playlist of a discography from a band called Dope. It has been one of my top listened to playlist while i am gaming on my ps4. My list contains the six albums that are on spotify. un...

Skarz1989

Casual Listener

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Email Address apparently invalid

Hi Sooooo, today I try to log into spotify online and sort out a family account so my brother can also have spotify premium on his new phone, only to be greeted with the message "Incorrect username or password." I pay from this account always and now...

Newbie

Hi   Sooooo,  today I try to log into spotify online and sort out a family account so my brother can also have spotify premium on his new phone, only to be greeted with the message "Incor...

shawtina362

Newbie

1796 Views

2 replies

0 likes

Account
  • 1796 Views
  • 2 replies
  • 0 likes

Premium

It kicked me off of premium, and says that my bank is having a bad day. I called my bank and they said that there is nothing wrong on their end, so I tried re entering my card info, and spotify keeps telling me that my bank is having a bad day. What ...

Visitor

It kicked me off of premium, and says that my bank is having a bad day. I called my bank and they said that there is nothing wrong on their end, so I tried re entering my card info, and spotify keeps...

LordRollin

Community Legend

329 Views

3 replies

0 likes

Account
Premium
Subscription
  • 329 Views
  • 3 replies
  • 0 likes

Solved!! family account abroad

Hi, I just wanted to have some information about the Family account.What happens if one of the members of the family is abroad to study or away for more than 2 weeks?Thanks

Casual Listener

Hi,  I just wanted to have some information about the Family account. What happens if one of the members of the family is abroad to study or away for more than 2 weeks? Thanks

laraparon95

Casual Listener

1084 Views

2 replies

0 likes

  • 1084 Views
  • 2 replies
  • 0 likes

Solved!! Upgraded account to family

I upgraded to the family premium but now I can't log in on my app. I am the primary user but it won't accept any details saying that I don't have an account. Any ideas?

Casual Listener

I upgraded to the family premium but now I can't log in on my app. I am the primary user but it won't accept any details saying that I don't have an account. Any ideas?

wingshq

Community Legend

611 Views

3 replies

0 likes

Premium
  • 611 Views
  • 3 replies
  • 0 likes

Premium for family- abroad

Hi, I am a boarding student and my family had just recently brought the premium for family. Attempting to enter the code, this comes up: "We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of ...

Newbie

Hi, I am a boarding student and my family had just recently brought the premium for family. Attempting to enter the code, this comes up: "We couldn't add you to Premium for Family as your account nee...

wingshq

Community Legend

984 Views

1 replies

0 likes

Premium
Subscription
  • 984 Views
  • 1 replies
  • 0 likes

Probleme bei der Zahlung

Hallo,ich habe heute von Spotify die Nachricht bekommen, dass sie die Belastung der Kreditkarte fehlschlug und ich meine Zahlungsmethode aktualisieren sollte. Daraufhin habe ich die Daten dr Kreditkarte eingegeben und es kam folgende Meldung:Ups, Dei...

Casual Listener

Hallo, ich habe heute von Spotify die Nachricht bekommen, dass sie die Belastung der Kreditkarte fehlschlug und ich meine Zahlungsmethode aktualisieren sollte. Daraufhin habe ich die Daten dr Kredit...

wingshq

Community Legend

3429 Views

3 replies

0 likes

Account
Premium
Subscription
  • 3429 Views
  • 3 replies
  • 0 likes

Solved!! vodafone NIGHTMARE

1: free premium for a year - ended 15 days ago2: vodafone spend c30mins on a call trying to add another free year - 20 days ago before it expired3: i even get a TXT message, and on VODAFONE website it now says i have spotify premium until DEC/2017 (s...

Regular

1: free premium for a year - ended 15 days ago 2: vodafone spend c30mins on a call trying to add another free year - 20 days ago before it expired 3: i even get a TXT message, and on VODAFONE websi...

pissedman1

Regular

1529 Views

10 replies

1 likes

Other
Premium
Subscription
  • 1529 Views
  • 10 replies
  • 1 likes

International use

Hello, I'm an exchange student currently living in Belgium. So I will be leaving Belgium again in a couple of months. I would very much like to keep using my Spotify premium account.Can I keep using my Spotify premium account in Aruba if I keep payin...

Newbie

Hello,    I'm an exchange student currently living in Belgium. So I will be leaving Belgium again in a couple of months. I would very much like to keep using my Spotify premium accou...

LordRollin

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I put the premium on the wrong account.

I linked the account with my Facebook. Now it's saying that all my music from the account isn't there but when I log in with Facebook it is. The one with out Facebook is premium the one on Facebook isn't premium I want it switched how can I do that?

Newbie

I linked the account with my Facebook. Now it's saying that all my music from the account isn't there but when I log in with Facebook it is. The one with out Facebook is premium the one on Facebook i...

LordRollin

Community Legend

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Re: Overcharged

Hi I signed up with a free trial and let them know i was student. My subscription ended yesterday and they charged my card $9.99. I thought the student discount was $5.00 how can I get a refund?

Visitor

Hi I signed up with a free trial and let them know i was student. My subscription ended yesterday and they charged my card $9.99. I thought the student discount was $5.00 how can I get a refund?

user-removed

Not applicable

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Student Discount

Hi,I am trying to activate the student discount on my premium account, but whenever I try there is a message saying "Your student credentials are already associated with another Spotify account" - I was wondering how I could figure out which account ...

Newbie

Hi, I am trying to activate the student discount on my premium account, but whenever I try there is a message saying "Your student credentials are already associated with another Spotify account" - ...

LordRollin

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Premier to Family

I was charged in the beginning of march for premium. I opted to switch to family a few days after. Why can't Spotify just apply my $9.99 to my family subscription since it started just a few days after I was charged?

Newbie

I was charged in the beginning of march for premium. I opted to switch to family a few days after. Why can't Spotify just apply my $9.99 to my family subscription since it started just a few days aft...

LordRollin

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Spotify subscription on PlayStation

I wanna subscribe for spotify through my PlayStation current wallet but I cannot find any payment methods I don't want to add my credit card information on console and I don't have any PayPal account so tell me if there's any I got $50 in my psn wall...

Newbie

I wanna subscribe for spotify through my PlayStation current wallet but I cannot find any payment methods I don't want to add my credit card information on console and I don't have any PayPal account...

LordRollin

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes