Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
77151 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
95525 Views
9 replies
2 likes
I want one of my playlists to be able to search for. I want others to find it when they type the name of the playlist in the search box. I have 5 followers right now on the playlist. When I do a search there is playlists with 0 followers showing.. Wh...
I want one of my playlists to be able to search for. I want others to find it when they type the name of the playlist in the search box. I have 5 followers right now on the playlist. When I ...
Spotify Star
284 Views
1 replies
0 likes
HalloI have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tjecked the spam folder. Can you help ? do you need my ...
Hallo I have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tj...
Spotify Star
274 Views
1 replies
0 likes
I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess). The payment came out of his account, but she wants to ensure the pla...
I've just had my mother on the phone in tears because her partner died and she's frightened she's going to lose all his playlists (they listened to a lot of music together I guess). The paym...
Spotify Star
2238 Views
1 replies
0 likes
Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I have booted many off but it seems some of the same ...
Over the past few weeks, I have had many unauthorized user getting on to my account via Spotify Connect. Some have made Japanese playlists, Korean Playlists...and one now started Latino playlists. I ...
Roadie
2334 Views
16 replies
0 likes
Spotify Star
245 Views
1 replies
0 likes
Ich wollte mal Fragen gibt es eine Möglichkeit auch als Auszubildender die 50% zu bekommen?
Ich wollte mal Fragen gibt es eine Möglichkeit auch als Auszubildender die 50% zu bekommen?
Spotify Star
68247 Views
1 replies
57 likes
Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but nothing.. everytime i log in i still see his facebook ...
Hi ! So i downloaded spotify on my ex boyfriends phone and apparently he posted a song a few days later via facebook. I tried disconnectring from facebook, changed password deleting cash data but not...
Spotify Star
334 Views
1 replies
0 likes
I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.
I am not able to upgrade to premium when i click on the upgrade button on the page. The button goes waiting status and it continues to wait. I am not able to move forward to another page.
Casual Listener
445 Views
2 replies
0 likes
HiIm trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It would be greatly appreciated if you could help me fix ...
Hi Im trying to cancel my premium, but my accounts wont let me as it saids i have a a free subscription, but the money is coming out of my bank and i dont not want this as i dont use it enough. It w...
Community Legend
237 Views
1 replies
0 likes
Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I really need a refund, but aside from that, it's not l...
Hello!! I've been trying to cancel my spotify subscription for a while now. I didn't realise that I was gonna be charged $9.99 after my 3-month 99 cents subscription that I got in late December. I re...
Community Legend
217 Views
1 replies
0 likes
Wij hebben een familie account.Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven.Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het bedenken van een wachtwoord.Echter als ze dan inlogt in S...
Wij hebben een familie account. Echter de software op de iPhone, van mijn dochter, is nog steeds niet vrij gegeven. Mijn dochter kan gewoon inloggen met de gegevens die ze krijgt per mail en het be...
Casual Listener
388 Views
2 replies
0 likes
I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the service
I just paid for my service on feb, 27th and my premium was not working so what I did was logged back in but the app kept asking for my payment info. I entered the info and was charged again for the s...
Community Legend
533 Views
5 replies
0 likes
I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I could no longer access it. As I checked my balance,...
I clicked on the student discound ad, and was charged for premium but I didn't get a receipt or Premium. It prompted me to go to SheerID and verify my student status, but the webpage timed out and I ...
Spotify Star
213 Views
1 replies
0 likes
I got charged in Spotify but I don't have premium, how can I get a refund?
I got charged in Spotify but I don't have premium, how can I get a refund?
Spotify Star
332 Views
3 replies
0 likes
I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. I think that monthly fee is good for Jan to Feb, an...
I've subscribe Family Premium in Jan 2017, I got charged HKD$78 and shown on my credit card statement, but no email or receipt is received ever. The latest one in account is showing Dec/2016 for $0. ...
Newbie
231 Views
1 replies
0 likes
Someone continues to use my account and is playing ambient/new-age music - user shows up as WIN-ORHQ29PIMNR. I followed Spotify's "soultion" to change ma=y passowrd on Spotify and Facebook and disconnect from all devices but the user keeps popping ba...
Someone continues to use my account and is playing ambient/new-age music - user shows up as WIN-ORHQ29PIMNR. I followed Spotify's "soultion" to change ma=y passowrd on Spotify and Facebook and ...
Newbie
944 Views
3 replies
2 likes
How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password...I can log in with my facebook, but cannot change account credentials (email, phon...
How I can get full access back to my Spotify Premium account? Been paying for it since 2012 and now someone has hacked it and changed phone number, email and password... I can log in with my faceboo...
Composer
499 Views
2 replies
0 likes
I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account) and the other from Spotify in London (which shows ...
I've been charged twice a month for well over a year and I'm the only user with only one account! One charge is from Spotify in Surry Hills Australia (which I have receipts for on my spotify account)...
Spotify Star
404 Views
3 replies
0 likes
I just signed up for the student discount premium status on Spotify, but my bank account says I was charged $5.40 twice yesterday. It also says that I will still be charged again for the next month, but I don't know why I was charged twice for signin...
I just signed up for the student discount premium status on Spotify, but my bank account says I was charged $5.40 twice yesterday. It also says that I will still be charged again for the next month, ...
Community Legend
345 Views
1 replies
1 likes
He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problemas con mi pago, pero en la página al irme a la opci...
He realizado el pago por medio de oxxo, me llego un correo diciendo que había realizado el pago correctamente. En la pagina de spotify y la app me sale que mi cuenta premium esta en pausa por problem...
Spotify Legend
361 Views
1 replies
0 likes
