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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80380 Views

9 replies

2 likes

Account
Login
  • 80380 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653770 Views

13 replies

4 likes

Account
  • 653770 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734182 Views

18 replies

29 likes

  • 734182 Views
  • 18 replies
  • 29 likes

Spotify Connect

Someone is connected to my Spotify through spotify connect and listening to music. I don't know who it is, all it says is white iPod. Please help. I want them off my account

Newbie

Someone is connected to my Spotify through spotify connect and listening to music. I don't know who it is, all it says is white iPod. Please help. I want them off my account

jean3601

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Can't use my paypal for premium spotify

Hello,I recently tried to upgrade to spotify premium using paypal. I have two accounts and accidently upgrade the wrong one. So i got rid of my subscription and then tried to use the same paypal to upgrade my subscription on the right account. Howeve...

Newbie

Hello, I recently tried to upgrade to spotify premium using paypal. I have two accounts and accidently upgrade the wrong one. So i got rid of my subscription and then tried to use the same paypal to...

jean3601

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Ativei a conta premim, o valor foi descontado mas os recursos não.

Olá,Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.

Newbie

Olá, Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.

Bittencourt

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Plan Familiar

Mi primo y yo vivimos juntos y pagabamos un plan familiar de premium entre los dos, nunca tuvimos problema hasta ahora que tuvo que cambiar la tarjeta de pago y ahora basicamente el tiene premium y a mi me dice que no puede verificar que vivamos en e...

Newbie

Mi primo y yo vivimos juntos y pagabamos un plan familiar de premium entre los dos, nunca tuvimos problema hasta ahora que tuvo que cambiar la tarjeta de pago y ahora basicamente el tiene premium y a...

Fernandofimbres

Newbie

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

Resetting my password

I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active

Newbie

I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active

jean3601

Community Legend

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes

Deleted Spotify with Premium and want it back.

I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use. How do I sign up for Premium once again?

Newbie

I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use....

jean3601

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Premium family multiple devices

Hi, I have the premium family account and I'm trying to add my husband and my sister via the invite link. My question is, once they accept will we all be able to play music from our phones at the same time? I heard only one device can play at a time....

Newbie

Hi,    I have the premium family account and I'm trying to add my husband and my sister via the invite link. My question is, once they accept will we all be able to play music from our ph...

Maxim

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution No tengo más premium

Hola! Les comento mi problema:Resulta que yo estoy pagando Spotify premium con una tarjeta X del banco Y. Cambié la tarjeta X por una igual pero nueva. Sigo pagando el premium pero no tengo el servicio.Agradecería mucho que me ayudaran

Newbie

Hola! Les comento mi problema: Resulta que yo estoy pagando Spotify premium con una tarjeta X del banco Y. Cambié la tarjeta X por una igual pero nueva. Sigo pagando el premium pero no tengo el serv...

ZullyB

Roadie

207 Views

1 replies

0 likes

Other
Premium
Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution se pauso mi spotify premiun familiar y al pagar lo renove y perdi mis invitados

buenas noches se pauso mi spotify premium familiar por un problema en mi tarjeta y al actualizar el pago y efectuarlo lo renove pero perdi mi familia invitada y ya no me deja volver a invitarlos porq me dice q ya pertenen a un spotify premiun

Newbie

buenas noches se pauso mi spotify premium familiar por un problema en mi tarjeta y al actualizar el pago y efectuarlo lo renove pero perdi mi familia invitada y ya no me deja volver a invitarlos porq...

ZullyB

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Charged twice a month

Keeping sending in requests and no help in canceling accounts. Don't know what user name is for one of them and have been charged twice a month for 6 months!!

Newbie

Keeping sending in requests and no help in canceling accounts. Don't know what user name is for one of them and have been charged twice a month for 6 months!!

Maxim

Spotify Star

218 Views

1 replies

0 likes

Account
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Canceling spotify premium for another plan?

Hi, I just bought spotify premium for myself, but I was wondering, would it be possible to switch to a family plan without paying twice?

Newbie

Hi, I just bought spotify premium for myself, but I was wondering, would it be possible to switch to a family plan without paying twice? 

Bittencourt

Spotify Star

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Spotify family

Hi there,A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore.Spotify saying me that they couldn't check that I do live in the same...

Newbie

Hi there, A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore. Spotify saying...

Bittencourt

Spotify Star

320 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset password

I'm trying to reset my password but when I use the link emailed to my email account &I add the new passwords I get a message tosay the page has timed out?Any suggestions?

Newbie

I'm trying to reset my password but when I use the link emailed to my email account & I add the new passwords I get a message to say the page has timed out? Any suggestions?

JulianA_Bogota

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Charged twice a month but there's something interesting about it...

I've been using Spotify over a year. I checked my credit card extracts, i've never charged twice so far, but in december (i'm sure I didnot make any upgrades) one in the 10th and one in the 19th of december, spotify took 15 TRY twice (its about $5).

Newbie

I've been using Spotify over a year. I checked my credit card extracts, i've never charged twice so far, but in december (i'm sure I didnot make any upgrades) one in the 10th and one in the 19th...

Bittencourt

Spotify Star

283 Views

1 replies

0 likes

Account
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! My premium subscription only lasts a few days?

It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't really have time to listen to much music (I use spotify most...

Casual Listener

It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't real...

AppleBread

Casual Listener

497 Views

3 replies

0 likes

Account
Premium
Subscription
  • 497 Views
  • 3 replies
  • 0 likes

Spotify premium

HeiI paid spotify the 10th this month as you can see from the attachment. But I cannot access premium spotify.Please look into iy[snip]

Casual Listener

Hei I paid spotify the 10th this month as you can see from the attachment. But I cannot access premium spotify. Please look into iy [snip]

KatesHere

Community Legend

372 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 372 Views
  • 3 replies
  • 0 likes

Solved!! LANGUAGE

Hi. it could be great if i was able to change the language to English, no matter hich country i am in.Now i am a foregin person living i Greece, forced to have a greek spotify and i dont understand any greek..

Casual Listener

Hi.   it could be great if i was able to change the language to English, no matter hich country i am in. Now i am a foregin person living i Greece, forced to have a greek spotify and i dont u...

KatesHere

Community Legend

549 Views

3 replies

0 likes

  • 549 Views
  • 3 replies
  • 0 likes

Subscription Error

So yesterday, i paid for my student discount. I received a confirmation email from spotify. However I don't know why premium is not working. I am still getting ads and this is driving me crazy.PS: the email that i used is different than the one on sp...

Casual Listener

So yesterday, i paid for my student discount. I received a confirmation email from spotify. However I don't know why premium is not working. I am still getting ads and this is driving me crazy. PS: ...

KatesHere

Community Legend

401 Views

6 replies

0 likes

  • 401 Views
  • 6 replies
  • 0 likes

Family Premium Address

My Family Premium Members ha´ve to type in my address for finaly using the spotify family premium..I dont know why but the address i gave them is wrong..Is there a possibilty to see my address anywhere?I cant see anything on my Account Properties.I h...

Newbie

My Family Premium Members ha´ve to type in my address for finaly using the spotify family premium.. I dont know why but the address i gave them is wrong.. Is there a possibilty to see my address an...

Bittencourt

Spotify Star

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes