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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • TK251
  • Newbie
  • 169590 Views
  • 184 replies
  • 13 likes
  • Account
    Free
  • 169590 Views
  • 184 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11279 Views
  • 6 replies
  • 11 likes
  • Security
  • 11279 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514921 Views
  • 986 replies
  • 112 likes
  • Account
  • 514921 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125822 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125822 Views
  • 74 replies
  • 12 likes

Can't sign in on any platform

Hey there I know, I know, this is a problem occurs every day, but I have the simillar issue I can't log in into my Spotify-account on my desktop (I'm using the desktop application on a Win10 platform) nor on my mobile app (Android M). I created my Sp...

  • Casual Listener
  • Hey there   I know, I know, this is a problem occurs every day, but I have the simillar issue   I can't log in into my Spotify-account on my desktop (I'm using the desktop applicat...
  • KatesHere
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 474 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium familiar

Como cambio la dirección de vivienda, o como veo la dirección puesta

  • Newbie
  • Como cambio la dirección de vivienda, o como veo la dirección puesta
  • AndyJoel
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Problema de pago

Hola, me pueden ayudar! Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?

  • Newbie
  • Hola, me pueden ayudar!  Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?   
  • lola69
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Spotify messages

I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?

  • Newbie
  • I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 1 likes
  • Other
  • 277 Views
  • 1 replies
  • 1 likes

Superuser Contribution charged twice when ugrading to student

I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my student subscription.

  • Newbie
  • I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my studen...
  • AndyJoel
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeemed voucher didn't work

I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last month. I successfuly got my 9.99 back, but my acco...

  • Newbie
  • I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last...
  • AndyJoel
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

domicilio

como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta como puedo saber que direccion puse?

  • Newbie
  • como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta   como puedo saber que direccion puse?
  • ALEPLG624
  • Casual Listener
  • 860 Views
  • 4 replies
  • 0 likes
  • 860 Views
  • 4 replies
  • 0 likes

Antes de que se acabe mi premium meto codigo para 1 mes , y este desaparece

Buenas!Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me deja introducirlo de nuevo, que hago?

  • Casual Listener
  • Buenas! Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me...
  • gigicastillo18
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spodify premium - it doesn´t work when we try to use it simultaneously

When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ?Regards

  • Casual Listener
  • When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ? Regards
  • Maxim
  • Spotify Star
  • 429 Views
  • 5 replies
  • 0 likes
  • Premium
  • 429 Views
  • 5 replies
  • 0 likes

Solved!! Account Info

Hi, I need to find the email that is associated with my credit card number.

  • Casual Listener
  • Hi,   I need to find the email that is associated with my credit card number.
  • carl_harris
  • Roadie
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

device/ account info mismatch

Dear Support Team,I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?Thank you in advance Best regards,...

  • Newbie
  • Dear Support Team, I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea w...
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Account Hacked

I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotify and Facebook and this person keeps being able to ...

  • Newbie
  • I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotif...
  • carl_harris
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 311 Views
  • 1 replies
  • 0 likes

Redeem code is not working

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...

  • Casual Listener
  • About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it...
  • naomechateies17
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • Premium
  • 257 Views
  • 2 replies
  • 0 likes

Solved!! [Desktop][Other] Please bring back the option of being able to delete messages.

When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainly do not want to listen to his iPhone. It's like my...

  • Regular
  • When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainl...
  • claesh70
  • Regular
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 378 Views
  • 3 replies
  • 0 likes

We are trying to switch to family plan but option not available

We are trying to switch to family plan but option not available. Who do I contact?

  • Casual Listener
  • We are trying to switch to family plan but option not available. Who do I contact?
  • dvonal
  • Casual Listener
  • 495 Views
  • 6 replies
  • 0 likes
  • 495 Views
  • 6 replies
  • 0 likes

Cancel Premium error

Dear all, I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I get to the last step (after I enter my password), I get an e...

  • Casual Listener
  • Dear all,   I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I ...
  • Bittencourt
  • Spotify Star
  • 642 Views
  • 9 replies
  • 0 likes
  • 642 Views
  • 9 replies
  • 0 likes

30 day free.premum trial

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

  • Casual Listener
  • I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?
  • Maxim
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

  • Casual Listener
  • I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...
  • davemancozy
  • Casual Listener
  • 649 Views
  • 4 replies
  • 0 likes
  • Account
  • 649 Views
  • 4 replies
  • 0 likes

Solved!! Iphone- cannot log in

I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address" I am definitely in the log-in screen, not the sign-up. Just created my account yesterday. Any help would be g...

  • Casual Listener
  • I cannot log in on my iPhone app, when I enter my info it responds log in failed "You've already created an account with this email address"   I am definitely in the log-in screen, not the sig...
  • Maxim
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Upgrade to Family keeping the same Billing Date

I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?

  • Newbie
  • I'm already on a Premium subscription and I want to upgrade to Family Premium keeping the same Billing Date. What do I have to do?
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes