Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 358 Views
  • 0 replies
  • 6 likes
  • Security
  • 358 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438871 Views
  • 970 replies
  • 108 likes
  • Account
  • 438871 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194876 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194876 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106703 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106703 Views
  • 70 replies
  • 11 likes

Account duplicate

I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I had opened. I would like to continue my premium acc...

  • Casual Listener
  • I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I ...
  • Maxim
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! Profile picture not updating with Facebook

Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it still has not updated in the Windows Desktop client n...

  • Newbie
  • Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it st...
  • Maxim
  • Spotify Star
  • 2747 Views
  • 1 replies
  • 0 likes
  • Account
  • 2747 Views
  • 1 replies
  • 0 likes

premium subscription date expiry

hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks

  • Newbie
  • hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks
  • Maxim
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • Premium
  • 504 Views
  • 1 replies
  • 0 likes

Joining a family premium account from abroad

Hi, I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change my country to the UK (I assume because of the IP address). I...

  • Newbie
  • Hi,   I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change ...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Having trouble logging in

I'm having trouble logging in on the app.When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing them multiple times I still can not log in.Does anyone ha...

  • Casual Listener
  • I'm having trouble logging in on the app. When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing th...
  • Maxim
  • Spotify Star
  • 1660 Views
  • 4 replies
  • 0 likes
  • 1660 Views
  • 4 replies
  • 0 likes

Terminate old account

I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account but says my credit card is already linked to another ...

  • Newbie
  • I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account bu...
  • Catee
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Account exists but can't access

My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through Facebook either. But Spotify is allowing me to log ...

  • Casual Listener
  • My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through ...
  • crazyoungsters
  • Newbie
  • 500 Views
  • 5 replies
  • 0 likes
  • Login
  • 500 Views
  • 5 replies
  • 0 likes

Spotfy Family Administrator Suddenly Free

Hello, my dear friends! I need a help from you guys!Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear as a Free user while the rest of the users are as usual (premiu...

  • Newbie
  • Hello, my dear friends!   I need a help from you guys! Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear a...
  • osornios
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Charged 23 times

I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?

  • Newbie
  • I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?
  • TobiasYoung
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

can't change password

i want to change my Spotify password. the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way. i don't want to be logged in through facebook so i've deleted the app from my faceb...

  • Casual Listener
  • i want to change my Spotify password.  the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way.  i don't want to be l...
  • osornios
  • Spotify Star
  • 472 Views
  • 4 replies
  • 0 likes
  • 472 Views
  • 4 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Alguien ha estado ocupando mi tarjeta sin mi autorizacion

  • Newbie
  • Alguien ha estado ocupando mi tarjeta sin mi autorizacion
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I have been charged 3 times for my premium account

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 premium account subscriptions.

  • Newbie
  • I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 pre...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Premium was deleted and i want to recover info

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have lost all my saved songs, playlists etc. Is there any w...

  • Newbie
  • My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have los...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Ex using hijacked a playlist of mine and uses it to torment me

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only the creator should be able to rename the title, bu...

  • Newbie
  • Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only...
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

student discount

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Thanks!

  • Newbie
  • Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Tha...
  • osornios
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Old playlist to upgraded profile

Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there anymore. My account is connected with facebook. Do...

  • Newbie
  • Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 183 Views
  • 1 replies
  • 0 likes

Premium account

I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to contact spotify. I want my money back

  • Newbie
  • I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to ...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

My spotify is used somewhere else! keeps pausing.

Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no luck. super greatful for answears!

  • Newbie
  • Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no l...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

No recuerdo mi cuenta

El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo recuperar mi cuenta?

  • Newbie
  • El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo r...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 203 Views
  • 1 replies
  • 0 likes