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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158466 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158466 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10703 Views
  • 3 replies
  • 10 likes
  • Security
  • 10703 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508591 Views
  • 985 replies
  • 112 likes
  • Account
  • 508591 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124691 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124691 Views
  • 74 replies
  • 12 likes

Setting up family accounts

Hey, so I have purchased spotify family and have had an active subscription for a few months now but my mom can't get access to the premium on her account as it says she's in a different country than the subscription holder which is me (I assure you ...

  • Newbie
  • Hey, so I have purchased spotify family and have had an active subscription for a few months now but my mom can't get access to the premium on her account as it says she's in a different country than...
  • namarih
  • Newbie
  • 1790 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1790 Views
  • 2 replies
  • 0 likes

CANT CANCEL SUBSCRIPTION

I am being cjarged $12.99 a month for free spotify. I want to cancel but there is no option on my account. I feel like screaming. I never use this and paying for nothing. I just want it gone! Please help.

  • Newbie
  • I am being cjarged $12.99 a month for free spotify. I want to cancel but there is no option on my account. I feel like screaming. I never use this and paying for nothing. I just want it gone! Please ...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify with Rogers ( cellphone provider ) doesnt work

With my cellphone provider I got spotify included in my plan. My status on rogers states that spotify is active but when I log on to spotify it tells me that I'm a free member. I called my phone provider and they told me to get in touch with spotify ...

  • Newbie
  • With my cellphone provider I got spotify included in my plan. My status on rogers states that spotify is active but when I log on to spotify it tells me that I'm a free member. I called my phone prov...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

How long to dissociate my account from my mobile carrier?

Hi, my subscription was previously managed by my mobile carrier (Spark NZ) as they provide a free premium subscription. However, I am now wanting to upgrade to Spotify Premium for Family which Spark does not provide. I have asked Spark to dissociate ...

  • Visitor
  • Hi, my subscription was previously managed by my mobile carrier (Spark NZ) as they provide a free premium subscription. However, I am now wanting to upgrade to Spotify Premium for Family which Spark ...
  • user-removed
  • Not applicable
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Pay back money or fix problem

Hi, i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours. I've had premium for months without any complications. On January 21th or something i lost both my premium ...

  • Regular
  • Hi,   i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours.   I've had premium for months without an...
  • Claraagibbs
  • Regular
  • 820 Views
  • 5 replies
  • 0 likes
  • 820 Views
  • 5 replies
  • 0 likes

Canceling my subscription

I canceled my subscription Wednesday but still paid $ 9.99 today. Why? Canada Inc beaucoup re-paid?

  • Newbie
  • I canceled my subscription Wednesday but still paid $ 9.99 today. Why? Canada Inc beaucoup re-paid?
  • TobiasYoung
  • Composer
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Can't connect to Spotify on Marantz MCR510.

The Marantz was connected before but recently playlists doesn't load and now can't so connect to Spotify. Any ideas why?

  • Newbie
  • The Marantz was connected before but recently playlists doesn't load and now can't so connect to Spotify. Any ideas why?
  • 562 Views
  • 0 replies
  • 0 likes
  • Login
  • 562 Views
  • 0 replies
  • 0 likes

Spotify Customer Support Sucks

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ

  • Casual Listener
  • All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....
  • Claraagibbs
  • Regular
  • 3727 Views
  • 35 replies
  • 6 likes
  • 3727 Views
  • 35 replies
  • 6 likes

Unauthorized user on my account

I login through Facebook but I also have a device password set. I changed my Facebook password, logged everyone out, then logged in again but someone keeps accessing it. I think it's through the device password but when I go to change it I get the pa...

  • Casual Listener
  • I login through Facebook but I also have a device password set. I changed my Facebook password, logged everyone out, then logged in again but someone keeps accessing it. I think it's through the devi...
  • Joshsoawesome
  • Casual Listener
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

No puedo suscribirme al plan familiar de mi hermano

Mi hermano inició un plan familiar, metí mis datos y todo, pero dice que no puede verificar que vivimos en la misma casa y eso lo hemos tratado muchas vecesNota: sólo el primer mes no tuve RL problema, después me volvió a gratuito.

  • Newbie
  • Mi hermano inició un plan familiar, metí mis datos y todo, pero dice que no puede verificar que vivimos en la misma casa y eso lo hemos tratado muchas veces Nota: sólo el primer mes no tuve RL pro...
  • osornios
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

LINKED ROGERS ACCOUNT BUT STILL NOT GETTING PREMIUM

HEY EVERYONE IM ON A SHARE EVERYTHING PLAN FROM ROGERS AND MY ACCOUNT FROM ROGERS STATES THAT I AM GETTING SPOTIFY PREMIUM FOR FREE FOR TWO YEARS WITH MY PLAN- I HAVE CONFIRMED THIS WITH ROGERS- THE ONLY THING IS MY SPOTIFY ACCOUNT USERNAME AND EMAIL...

  • Newbie
  • HEY EVERYONE IM ON A SHARE EVERYTHING PLAN FROM ROGERS AND MY ACCOUNT FROM ROGERS STATES THAT I AM GETTING SPOTIFY PREMIUM FOR FREE FOR TWO YEARS WITH MY PLAN- I HAVE CONFIRMED THIS WITH ROGERS- THE ...
  • osornios
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Im paying £9.99 every month but I'm regular?

Hello there. I am desperate to find function how to share music with the friend (not social networks). I posted a comment as it was a requirment apparently to activate "send to" option. But then I noticed I am "regular" user when I pay for the servic...

  • Visitor
  • Hello there. I am desperate to find function how to share music with the friend (not social networks). I posted a comment as it was a requirment apparently to activate "send to" option. But then I no...
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Double charged, no credit added

Hello, I have been a premium Spotify member for years now. In February, my credit card number was changed due to fraudulent charges, so I was unsubscribed from premium. When I signed up for premium again, I was double charged. When I checked the acco...

  • Newbie
  • Hello,   I have been a premium Spotify member for years now. In February, my credit card number was changed due to fraudulent charges, so I was unsubscribed from premium.   When I signe...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

finding friends

I am trying to find kylabb40 in the web player and it wont show her. I have the latest update.

  • Newbie
  • I am trying to find kylabb40 in the web player and it wont show her. I have the latest update.
  • osornios
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Not access to Spotify Premium

I have been a member of Spotify Premium for some years now, but suddenly I dont have access to it. I dont have any problem with the credit card that is linked to this service. I have tried to update the credit card information, but is not working. Ho...

  • Newbie
  • I have been a member of Spotify Premium for some years now,   but suddenly I dont have access to it.   I dont have any problem with the credit card that is linked to this service....
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Charged But No Upgrade

I paid for student premium and i was charged and its still has not upgraded. I dont know what to do should I dispute with my card company and get my money back

  • Newbie
  • I paid for student premium and i was charged and its still has not upgraded. I dont know what to do should I dispute with my card company and get my money back
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I tried to upgrade to primium but I need help

I tried to upgrade to primium thorugh paypay but it just kept bringing me back to the pay now page and my acount still says free trial.

  • Newbie
  • I tried to upgrade to primium thorugh paypay but it just kept bringing me back to the pay now page and my acount still says free trial.
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Charged for free account

I have been charged £9.99 in Feb and March even though I have a 'free' account. No idea why. Need to cancel these charges and be reimbursed for wrongful charges asap

  • Newbie
  • I have been charged £9.99 in Feb and March even though I have a 'free' account. No idea why. Need to cancel these charges and be reimbursed for wrongful charges asap
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Verifying family subscription address

Hi,I've had a family premium account for about a year, and sudennly all the members were deleted (except one). I tried to reeinvite them but it only worked with one of them. With my partner, it didn't work. We entered the same address in which we bot...

  • Casual Listener
  • Hi, I've had a family premium account for about a year, and sudennly all the members were deleted (except one). I tried to reeinvite them but it only worked with one of them. With my partner, it d...
  • osornios
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 312 Views
  • 1 replies
  • 0 likes