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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290561 Views

529 replies

34 likes

Account
Free
  • 290561 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13674 Views

6 replies

11 likes

Security
  • 13674 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541007 Views

990 replies

114 likes

Account
  • 541007 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129654 Views

74 replies

12 likes

Account
Login
Premium
  • 129654 Views
  • 74 replies
  • 12 likes

Premium subscription dont work

I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with

Newbie

I signed up for a premium subscription with a free trial and it acts like I'm still only a free user. I can't skip songs or pick what song to start with

TobiasYoung

Composer

172 Views

1 replies

0 likes

Premium
  • 172 Views
  • 1 replies
  • 0 likes

Current Country Not Appearing in Drop-Down 'Change Country' Menu

I am currently living in Beijing, China and intend to spend the rest of the year living here. Hence, fourteen days in, and I received the error message about 'changing my country'. However, when I try to edit my account, the only country that is avai...

Casual Listener

I am currently living in Beijing, China and intend to spend the rest of the year living here. Hence, fourteen days in, and I received the error message about 'changing my country'. However, when I tr...

Milney17

Casual Listener

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Cannot cancel subscription

I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I even tried it on different browsers and computers....

Casual Listener

I tried to cancel my subscription by going through the "cancel your subscription" link but by the very end of it it just says "Uh Oh, Something Went Wrong." I've been trying for 2-3 days by now and I...

Bittencourt

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - Puse mal mi código Postal

Hola! Tengo un problema, por error de dedo puse que mi código postal es 01520, cuando en realidad es 05120...ahora no puedo unirme al plan ya que Spotify piensa que no vivo con mis papás...me podrían ayudar a solucionarlo? Gracias!

Newbie

Hola! Tengo un problema, por error de dedo puse que mi código postal es 01520, cuando en realidad es 05120...ahora no puedo unirme al plan ya que Spotify piensa que no vivo con mis papás...me podrían...

MonicaM_Bogota

Roadie

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add a family member

I've been trying to add a family member to spotify but when they're confirming the address it tells them it doesn't match, and we live in the same house

Newbie

I've been trying to add a family member to spotify but when they're confirming the address it tells them it doesn't match, and we live in the same house

MonicaM_Bogota

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Being Charged A Foreign Transaction Fee...

I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership. Amex says it's originating out of Sweden. It appears the monthly transaction "SPOTIFY USA SPOTIFY USA*S NM" isn't quite...

Casual Listener

I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership.  Amex says it's originating out of Sweden.  It appears the...

isaiahKenj123

Newbie

4063 Views

10 replies

2 likes

  • 4063 Views
  • 10 replies
  • 2 likes

Superuser Contribution Family address

My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.

Newbie

My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.

MonicaM_Bogota

Roadie

352 Views

1 replies

0 likes

Account
Premium
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution actualizar lugar de residencia

Hola cuento con una cuentra familiar y no logro enlazar a mis familiares por que dice que no coincide mi dirección de residencia, necesito verificar los datos que tengo para poder agregar a mas usuarios al plan con el que cuento, ya trate de hacerlo ...

Newbie

Hola cuento con una cuentra familiar y no logro enlazar a mis familiares por que dice que no coincide mi dirección de residencia, necesito verificar los datos que tengo para poder agregar a mas usuar...

MonicaM_Bogota

Roadie

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Charged twice

I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 how can I stop this as it's very annoying?

Newbie

I subscribed with my Facebook account and then tried to change my subscription to a student account and ever since every month I have been charged for £9.99 and then 1 week later I get charged £4.99 ...

wsdctfvgbhnjm

Newbie

528 Views

1 replies

0 likes

Mobile
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium

Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium, ahora que quieren verificar el domicilio, dice que los datos no concuerdan con los del titular, que soy yo.

Newbie

Los miembros de mi plan familiar no verificaron la dirección y no tienen acceso a spotify premium, ahora que quieren verificar el domicilio, dice que los datos no concuerdan con los del titular, que ...

MonicaM_Bogota

Roadie

230 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro plan familiar

hola comunidad mi problema viene en que contrate el plan familiar, pero en mi resumen de cuenta me aperece la cuenta individual premium y ahora el plan familiar, es decir, que pago mi cuenta individual y la familiar... ¿se puede hacer un reintegro po...

Newbie

hola comunidad mi problema viene en que contrate el plan familiar, pero en mi resumen de cuenta me aperece la cuenta individual premium y ahora el plan familiar, es decir, que pago mi cuenta individu...

MonicaM_Bogota

Roadie

228 Views

1 replies

0 likes

Account
Other
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Spotify made me re-login and then deleted ALL My playlists.

Spotify was logged out of MAC. So I logged back in with correct email and password. Then a 2nd window opened up asking me to choose "exisiting customer" or "new account". I chose existing account.. and it made me LOGIN AGAIN. I did so again with corr...

Visitor

Spotify was logged out of MAC. So I logged back in with correct email and password. Then a 2nd  window opened up asking me to choose "exisiting customer" or "new account". I chose existing accou...

grobennett

Regular

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two First-Time Bookings

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account. My girlfriend ended her subscription while I still want to use Spotify Premium. Now the 3 m...

Newbie

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account.  My girlfriend ended her subs...

MonicaM_Bogota

Roadie

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was hijacked, all songs have been replaced.

At some point yesterday, someone somehow got hold of my account (I have changed my pw now) and now all my songs are gone (admittedly not a lot but still annoying). Just wondering if there's anyway my account could get rolled back? Or do I have to go ...

Visitor

At some point yesterday, someone somehow got hold of my account (I have changed my pw now) and now all my songs are gone (admittedly not a lot but still annoying). Just wondering if there's anyway my...

MonicaM_Bogota

Roadie

192 Views

1 replies

0 likes

Security
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution I would like my real name to be removed from Spotify!

(Spotify account username: enigmatica1)So yesterday I had a live chat with a Spotify representative asking the same thing. I was advised to wait 24 hours. That time has now passed, and my name and photo are still being shown!If I had known that this ...

Casual Listener

(Spotify account username: enigmatica1) So yesterday I had a live chat with a Spotify representative asking the same thing. I was advised to wait 24 hours. That time has now passed, and my name an...

MonicaM_Bogota

Roadie

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes

Wrong email

When I made my account I didn't notice I put the wrong email so now I can't change my password

Newbie

When I made my account I didn't notice I put the wrong email so now I can't change my password

MattSuda

Spotify Star

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment options!!!

I can't update my payment options! I cancelled my old credit card on file and now it won't accept my new payment. This is really frustrating because I've tried to update my payment methods twice!!

Casual Listener

I can't update my payment options! I cancelled my old credit card on file and now it won't accept my new payment. This is really frustrating because I've tried to update my payment methods twice!!

MonicaM_Bogota

Roadie

178 Views

1 replies

0 likes

Account
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change your profile name if spelled wrong on Premium Account

I currently have a premium account but my profile name and email are different than my Facebook and I do have a free account synced to my Facebook. I essentially want to edit my profile name on my premium account and then cancel my free account so th...

Newbie

I currently have a premium account but my profile name and email are different than my Facebook and I do have a free account synced to my Facebook. I essentially want to edit my profile name on my pr...

MonicaM_Bogota

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Issue

Hello my friends! I a have an issue with my account!I have a familiar account and I have changed my account to Premium but I did not want to do it! How do I solve it??Thanks in advance!

Newbie

Hello my friends! I a have an issue with my account! I have a familiar account and I have changed my account to Premium but I did not want to do it! How do I solve it?? Thanks in advance!

MonicaM_Bogota

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes