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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81623 Views

9 replies

2 likes

Account
Login
  • 81623 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656812 Views

13 replies

4 likes

Account
  • 656812 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737962 Views

18 replies

29 likes

  • 737962 Views
  • 18 replies
  • 29 likes

Not able to log into account and/or family plan

Hi, I hope that you could please help me! It´s been a couple of months since I havn´t been able to log in to my account, when I changed my iphone and redownloaded the spotify app it said something like " you can only use spotify in another country fo...

Casual Listener

Hi, I hope that you could please help me!   It´s been a couple of months since I havn´t been able to log in to my account, when I changed my iphone and redownloaded the spotify app it said som...

cubatrev

Casual Listener

290 Views

1 replies

0 likes

Login
Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Premium Subscription canceled before ended

Hi, I paid for annual premium subscription on April 18, 2016 and Spotify just remove my premium subscription and now I just have the basic free subscription, there is no really help center or phone number to contact them. I can see in my account the ...

Newbie

Hi, I paid for annual premium subscription on April 18, 2016 and Spotify just remove my premium subscription and now I just have the basic free subscription, there is no really help center or phone n...

Jacob

Community Legend

249 Views

1 replies

0 likes

Premium
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta perdida

Buenas tardes.En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me mandó un correo explicándolo.Así pues metí los datos de...

Newbie

Buenas tardes. En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me ma...

ROBERTO3036

Newbie

586 Views

2 replies

0 likes

  • 586 Views
  • 2 replies
  • 0 likes

Charged & not using Spotify until I get a refund!!!!!

I don't use Spotify enough to be getting charged. I haven't used it since I've been charged this month. I didn't realize until after seeing my bank statement, that you have to click unsubscribe premium 3 different times in order to no longer be charg...

Newbie

I don't use Spotify enough to be getting charged. I haven't used it since I've been charged this month. I didn't realize until after seeing my bank statement, that you have to click unsubscribe premi...

Maxim

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged £9.99 instead of £5

Hi i was recently checking my bank statement and I noticed i was getting charged £9.99 even though my spotify account says I'm getting charged £4.99 since I'm a student and i have a student discount.

Visitor

Hi i was recently checking my bank statement and I noticed i was getting charged £9.99 even though my spotify account says I'm getting charged £4.99 since I'm a student and i have a student discount.

user-removed

Not applicable

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Student auf family wechseln

Hallo,Ich bin Studentin und habe einen Spotify Student Account. Da ich noch zuhause wohne und meine Familie sich auch Spotify anschaffen möchte, ist meine Frage ob ich von Student auf Family wechseln kann, ohne Spotify zu kündigen

Casual Listener

Hallo, Ich bin Studentin und habe einen Spotify Student Account. Da ich noch zuhause wohne und meine Familie sich auch Spotify anschaffen möchte, ist meine Frage ob ich von Student auf Family wechse...

Fhe

Casual Listener

18027 Views

6 replies

1 likes

  • 18027 Views
  • 6 replies
  • 1 likes

Cancel subscription

I deleted my facebook account and need to cancel my subscription with the account, but it won't let me log in. I followed instructions and made a new account with out facebook, the instruction was to then ask for help to get my music switched over to...

Casual Listener

I deleted my facebook account and need to cancel my subscription with the account, but it won't let me log in. I followed instructions and made a new account with out facebook, the instruction was to...

Jacob

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

I was charged twice while attempting to sign up for a student membership

I was attempting to sign up for a student membership and my browser crashed right after I put in my information. I re-entered my information and went to verify that I was a student when my bank notified that I was double-charged before I was done wit...

Casual Listener

I was attempting to sign up for a student membership and my browser crashed right after I put in my information. I re-entered my information and went to verify that I was a student when my bank notif...

Maxim

Spotify Star

281 Views

3 replies

0 likes

  • 281 Views
  • 3 replies
  • 0 likes

Billing info

I recently upgraded to the student premium but I'm unsure how I will get charged. I've been looking for the answer but I am now even more confused because some have said that they get charged to their phone bill. I although do NOT want to get charged...

Newbie

I recently upgraded to the student premium but I'm unsure how I will get charged. I've been looking for the answer but I am now even more confused because some have said that they get charged to thei...

Maxim

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

NO PUEDO INGRESAR A UN PLAN FAMILIAR

ME QUIERO UNIR AL PLAN FAMILIAR DE UN AMIGO, VIVIMOS EN EL MISMO DOMICILIO Y AL MOMENTO DE PONER LA DIRECCION ME DICE QUE NO TENEMOS LA MISMA DIRECCION, YA ANTES ME HABIA UNIDO A SU PLAN PERO DESDE QUE SE RENOVO LA SUSCRIPCION YA NO ME DEJA INGRESAR

Newbie

ME QUIERO UNIR AL PLAN FAMILIAR DE UN AMIGO, VIVIMOS EN EL MISMO DOMICILIO Y AL MOMENTO DE PONER LA DIRECCION ME DICE QUE NO TENEMOS LA MISMA DIRECCION, YA ANTES ME HABIA UNIDO A SU PLAN PERO DESDE Q...

CLOUDCLAUS43

Newbie

656 Views

2 replies

0 likes

Login
  • 656 Views
  • 2 replies
  • 0 likes

Already have Premium but want to use student discount

I already have premium, but I'd like to use my college student discount. How can I do this?

Newbie

I already have premium, but I'd like to use my college student discount. How can I do this?

Maxim

Spotify Star

175 Views

1 replies

0 likes

Account
Premium
Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Studentenrabatt anerkannt, trotzdem werden 9,99€ abgebucht

Ich habe seit einem Jahr einen Premiumaccount und auch zu Beginn nachgewiesen, dass ich Studentin bin. Erst im Oktober habe ich bemerkt, dass trotzdem Monat für Monat 10€ statt 5€ abgebucht werden. Daraufhin habe ich den Spotify-Kundenservice kontakt...

Casual Listener

Ich habe seit einem Jahr einen Premiumaccount und auch zu Beginn nachgewiesen, dass ich Studentin bin. Erst im Oktober habe ich bemerkt, dass trotzdem Monat für Monat 10€ statt 5€ abgebucht werden. D...

Maxim

Spotify Star

8572 Views

3 replies

5 likes

Subscription
  • 8572 Views
  • 3 replies
  • 5 likes

Update on my account

Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096

Regular

Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096

mathieutessier6

Regular

347 Views

3 replies

0 likes

Other
  • 347 Views
  • 3 replies
  • 0 likes

Solved!! Nederland: geen iDeal premium for family

Hello,This topic is in Dutch because it's about an issue with a payment feature which is only available in the Netherlands.Hallo allemaal,Ik wil een premium for family account maken, en hiervoor betalen met iDeal. Dit is in Nederland (ook voor mij) m...

Newbie

Hello, This topic is in Dutch because it's about an issue with a payment feature which is only available in the Netherlands. Hallo allemaal, Ik wil een premium for family account maken, en hierv...

Maxim

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

charges

why has spotify charged me for 2 x £9.99 payments against my phone bill and how do i get to speak with someone about this ?

Newbie

why has spotify charged me for 2 x £9.99 payments against my phone bill and how do i get to speak with someone about this ?

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce mi país

Hola. Antes tenía spotify premium pero cancelé la suscripción y me quedé con la cuenta gratuita. El problema es que ahora no me deja ingresar porque no reconoce mi país. Revisé la dirección IP de mi celular y resulta que estaba mal (figuraba Panamá p...

Newbie

Hola. Antes tenía spotify premium pero cancelé la suscripción y me quedé con la cuenta gratuita. El problema es que ahora no me deja ingresar porque no reconoce mi país. Revisé la dirección IP de mi ...

user-removed

Not applicable

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Related Artist question

Not sure where to post this since it's not specific to an operating system- I'm an artist on Spotify and I'd like to improve the "Related Artist" recommendations, since they aren't accurate.If I understand correctly, Related Artists are generated by ...

Music Fan

Not sure where to post this since it's not specific to an operating system- I'm an artist on Spotify and I'd like to improve the "Related Artist" recommendations, since they aren't accurate. If I ...

Maxim

Spotify Star

935 Views

3 replies

1 likes

Account
  • 935 Views
  • 3 replies
  • 1 likes

login

Can you help me find my user name? Also concerned that my account has lapsed. Did not see payment deducted?

Newbie

Can you help me find my user name? Also concerned that my account has lapsed. Did not see payment deducted?

Jacob

Community Legend

338 Views

1 replies

0 likes

Account
Login
Subscription
  • 338 Views
  • 1 replies
  • 0 likes