Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I created Spotify in NZ where I live but after two weeks of using it, it kicked me out saying that I can't use aboard more than 14 days but I haven't left the country and I don't know why it is doing this
Hi, I have been trying to generate a password for device, I recive email but I still reciving error message that says something is wrong. What can I do to have my password?
Wondering if anyone can help....I have tried to set a device password multiple times, but each time, it tells me that my email address is not available, but it's the email address connected to my Facebook account, so I know it's "available". I'd real...
Hace 5 meses contratamos Spotify Familiar con lo mismos datos, hasta el día de ayer todo funcionaba de maravilla.Ayer venció el pago, hoy lo actualice y ya está el problema es que borró a todos mis familiares quieren inscribirse y dice que los datos ...
Hi, I released a single through DistroKid (Artist name: Zero State, Track Name: Catalyst) https://open.spotify.com/album/1RWAMREmfQ3U9uX8KQu6c3 and my issue is with the mislabeling of my artist name. It comes up as Zero:State, which is a different ar...
What it is I have an account for running as I also have an Amazon echo which is under my name and I control it using my phone but when I'm running I use a different account so the echo can still stream for the wife...If I want to create offline play ...
I wanted to sign up for a free trial, but I have no way of telling whether I have already had one or not. I'm pretty sure I haven't, but I just want to make sure. Any help?
Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a windows desktop with chrome browser. If I try loggi...
I have a message on my account saying my card is about to expire and that I need to update it, but every time I try to, it says "oops something went wrong". I tried to do it with paypal instead, but it still wouldn't work. It also says that my premiu...
I can't access my password reset email or my Facebook account, so I created a new Spotify account. I am a premium member and would like to move that subscription and my playlists to the new account.
Whoa, I went to share a song and noticed that the sharing inbox function is missing!!! Has this function been removed? This is one of my favorite parts about Spotify, sending songs to particular friends. In addition, I've been using it since 2011 whe...
Hi, my spotify interface just changed from English to Czech language (I am living in Czechia). How can I change it back to English?Also the search seems to suddenly start emphasising local results, can that be avoided?
Hi, I'm living in Belgium and I'm working in The Netherlands. Since the introduction of IBAN it is easier to work internationally with 1 bank account. Therefore I just have a Dutch bank account and no Belgian bank account. Now I can't change my count...
hi, I have a few years with my account, recently my debit card associated with my premium account expired so, due to that matter my premium subscription stopped working.My problem is: Now when I try to activate a premium subscription the web page den...
Hi o am having problems with my premium account. Despite I have premium, my Spotify app appears as a free account. I already download the app again and also I have singed off my account however nothing happen. What can I do?
Hello, I am currently a member of spotify premium for £9.99 a month. The last time I paid the monthly fee was 22nd Feb. I'd like to upgrade to the Spotify + Headspace bundle for £15 a month. When I do it, when will I be charged the first £15? Will it...
I've entered my student details multiple times and the £4.99 lasts 1 or 2 months then I check my bank statement and its back up to £9.99. The first couple of times I let it slide but it's happening too frequently now and it's starting to annoy me. I'...
hi there, i recently started the free 30 day trail, that says if you stop the subscription before the 30 days are over you dont get charged and its all fine, now that i have got a premium key i wanted to early stop my subscription.. but how?! i cant ...
Hi all, I have a personal premium account but I would like to move over to a family account. I have received a family invitation and logged in directly on the Spotify website the using the invitation link and my facebook account. On the website my fa...
Will Spotify be available for the samsung gear in Europe (U.K., Ireland) any time soon? or will tihs feature only be limited to U.S. users?