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hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76242 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94076 Views
9 replies
2 likes
I've added my mom to family it when we try and log her in it asks for payment details. She's a pensioner and so I am trying to sort but not getting very far yet it has easily upgraded me so in essence I'm paying but not able to add my mom - help
I've added my mom to family it when we try and log her in it asks for payment details. She's a pensioner and so I am trying to sort but not getting very far yet it has easily upgraded me so in essenc...
Spotify Star
251 Views
1 replies
0 likes
I subscribed to Premium using one of the 3 month deals that come around from time to time. I'm now trying to unsubscribe my account but I keep getting the same error page, as attached. This is the 3rd day in a row where this message has come up. I'm ...
I subscribed to Premium using one of the 3 month deals that come around from time to time. I'm now trying to unsubscribe my account but I keep getting the same error page, as attached. This is the 3r...
Community Legend
252 Views
1 replies
0 likes
I've been trying to pay for 3 days in a row my upgrade from free to premium. I've tried using paypal or my debit card.With paypal, the screen goes to paypal site, and after I log in and aprove paymente, when returned to spotify page, a nasty red sign...
I've been trying to pay for 3 days in a row my upgrade from free to premium. I've tried using paypal or my debit card. With paypal, the screen goes to paypal site, and after I log in and aprove paym...
Community Legend
432 Views
4 replies
0 likes
Hi, two weeks ago I paid for 1 year subscription, I can see the invoice on the website and the amount in my credit card details, but everytime I use spotify it shows me the message: "Your premium payment failed. Make sure we have the correct informat...
Hi, two weeks ago I paid for 1 year subscription, I can see the invoice on the website and the amount in my credit card details, but everytime I use spotify it shows me the message: "Your premi...
Community Legend
324 Views
3 replies
0 likes
Don't include a payment method to subscribe to premium... people that don't have any payment method right now might want to know if premium is something they should invest money into when they do have a payment method.
Don't include a payment method to subscribe to premium... people that don't have any payment method right now might want to know if premium is something they should invest money into when they do hav...
Community Legend
207 Views
1 replies
0 likes
everytime i try it cancel it i fill out the survey questions and hit submit and nothing happens, ive tried this multiple times and non of them have worked
everytime i try it cancel it i fill out the survey questions and hit submit and nothing happens, ive tried this multiple times and non of them have worked
Community Legend
372 Views
4 replies
0 likes
Hey everyone, i'm a verified artist on Spotify and would like to gain access to Fan Insights:(artists.spotify.com/faninsights/requestaccess) but everytime i'm clicking 'Submit Request' after filling out the form i'm getting the message: Something wen...
Hey everyone, i'm a verified artist on Spotify and would like to gain access to Fan Insights: (artists.spotify.com/faninsights/requestaccess) but everytime i'm clicking 'Submi...
Regular
1336 Views
9 replies
0 likes
If you don't get verified that you are a student , will you get your money back?
If you don't get verified that you are a student , will you get your money back?
Community Legend
253 Views
1 replies
0 likes
I keep trying to contact Spotify and they never reply back can someone help please
I keep trying to contact Spotify and they never reply back can someone help please
Community Legend
377 Views
1 replies
0 likes
I seem to have created two accounts by accident. One is Monica Brucker Young and is on the Free plan. One is starsandspice and is now on the Premium plan. I can't access my Monica Brucker Young playlists while logged into starsandspice. I am so frust...
I seem to have created two accounts by accident. One is Monica Brucker Young and is on the Free plan. One is starsandspice and is now on the Premium plan. I can't access my Monica Brucker Young playl...
Community Legend
434 Views
3 replies
0 likes
Bonjour,Mon compte Spotify Premium fait partie de mon forfait mobile chez Base (Belgique). J'ai résilié mon forfait chez Base mais mon compte Spotify est encore lié à mon forfait Base. Je souhaite passer à l'offre Premium for Family mais ne peux fair...
Bonjour, Mon compte Spotify Premium fait partie de mon forfait mobile chez Base (Belgique). J'ai résilié mon forfait chez Base mais mon compte Spotify est encore lié à mon forfait Base.&nb...
Newbie
433 Views
1 replies
0 likes
I have been unable to change my country settings either via my profile or through the subscriptions page. I originally had spotify premium when I moved to the county but have since let it lapse and have not renewed it. Now I am unable to change my co...
I have been unable to change my country settings either via my profile or through the subscriptions page. I originally had spotify premium when I moved to...
Newbie
1371 Views
9 replies
0 likes
Hey guys, Today I was trying to change my profile e-mail, but It says that the e-mail is already taken, which is weird because is my personal e-mail. The one that I'm using in my account (right now) is one that I don't even know more the password, an...
Hey guys, Today I was trying to change my profile e-mail, but It says that the e-mail is already taken, which is weird because is my personal e-mail. The one that I'm using in my account (ri...
Regular
516 Views
4 replies
0 likes
A few months ago, I tried to change my email address accociated with spotify. Because my account is linked to facebook, I changed my primary email address on there, and deleted the old one. Months later, however, it was still not updated on spotify. ...
A few months ago, I tried to change my email address accociated with spotify. Because my account is linked to facebook, I changed my primary email address on there, and deleted the old one. Months la...
Casual Listener
928 Views
2 replies
0 likes
I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I had opened. I would like to continue my premium acc...
I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I ...
Spotify Star
403 Views
3 replies
0 likes
Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it still has not updated in the Windows Desktop client n...
Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it st...
Spotify Star
3015 Views
1 replies
0 likes
hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks
hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks
Spotify Star
658 Views
1 replies
0 likes
Hi, I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change my country to the UK (I assume because of the IP address). I...
Hi, I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change ...
Spotify Star
256 Views
1 replies
0 likes
I'm having trouble logging in on the app.When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing them multiple times I still can not log in.Does anyone ha...
I'm having trouble logging in on the app. When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing th...
Spotify Star
2247 Views
4 replies
0 likes
I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account but says my credit card is already linked to another ...
I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account bu...
Community Legend
286 Views
1 replies
0 likes
