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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174936 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174936 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11571 Views
  • 6 replies
  • 11 likes
  • Security
  • 11571 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517000 Views
  • 986 replies
  • 113 likes
  • Account
  • 517000 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126255 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126255 Views
  • 74 replies
  • 12 likes

New Zealand to US subscription

Hi, I'm currently studying abroad in New Zealand and want to join Premium. Is there any way for me to get a United States subscription, as I'll be returning home in a few months? My credit card is US based if that helps.

  • Newbie
  • Hi, I'm currently studying abroad in New Zealand and want to join Premium. Is there any way for me to get a United States subscription, as I'll be returning home in a few months? My credit card is US...
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Unable to Change Country

Hi, I'm in the U.S. right now but my premium subscription is set in Taiwan. I tried the way that it showed online (changing countries at payment section). Even though it shows that my country has been changed to USA, my account page still displays Ta...

  • Newbie
  • Hi, I'm in the U.S. right now but my premium subscription is set in Taiwan. I tried the way that it showed online (changing countries at payment section). Even though it shows that my country has bee...
  • 161 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Discount for High school students

I signed up for a student and I'm being charged for regular subscription. Someone please help

  • Newbie
  • I signed up for a student and I'm being charged for regular subscription. Someone please help
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Can't subscribe to premium

When i try to subscribe to premium, after i chose the payment method(which is credit card) the page starts to load but nothing happens it just keeps loading so i can not enter my card information. I tried on various devices and browsers but still the...

  • Newbie
  • When i try to subscribe to premium, after i chose the payment method(which is credit card) the page starts to load but nothing happens it just keeps loading so i can not enter my card information. I ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Other member's playlists when I downgrade from Family to premium

I'm wanting to downgrade from Family to premium. To do this I understand I have to go into my account > subscriptions and select "Switch to Premium". What happens to the other family members, will they be automatically put onto a free subscription? A...

  • Regular
  • I'm wanting to downgrade from Family to premium. To do this I understand I have to go into my account > subscriptions and select "Switch to Premium".   What happens to the other family memb...
  • Jacob
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Spotify Family - Subaccount getting kicked out

My family member getting kicked out after a week.He already entering the same address with me. Now he can't rejoining my spotify for family even after I reinvite him again. Please spotify fix this!

photo_2017-03-09_00-06-07.jpg
  • Casual Listener
  • My family member getting kicked out after a week. He already entering the same address with me. Now he can't rejoining my spotify for family even after I reinvite him again. Please spotify fix t...
  • Jacob
  • Community Legend
  • 533 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 533 Views
  • 1 replies
  • 1 likes

Premium account already set up

I have a premium account. I can see its up to date with payment but on the app it says I'm not a premium account and wants me to add pay again. I've logged out and back in and restarted phone. Still hasn't changed. How do I fix this. I'm close to can...

  • Newbie
  • I have a premium account. I can see its up to date with payment but on the app it says I'm not a premium account and wants me to add pay again. I've logged out and back in and restarted phone. Still ...
  • Jacob
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 251 Views
  • 1 replies
  • 0 likes

Automatically Charged

I was charged 9.99 after my 3 month at 0.99$ subscription. I cannot find any person to email/call about this issue as I did not authorize this. And if I did, that it needs to be more clear in the instructions. I don't want spotify for another month a...

  • Newbie
  • I was charged 9.99 after my 3 month at 0.99$ subscription. I cannot find any person to email/call about this issue as I did not authorize this. And if I did, that it needs to be more clear in the ins...
  • Jacob
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambie mi cuenta a plan familiar, aun me siguen cobrando mensualmente

estimados, hace unos meses active mi cuenta como plan familiar, pero aun me siguen cobrando mensualmente, elimine mi cuenta como plan familiar y quede como gratis (para anular manualmente la suscripcion), pero aun asi no puedo desactivar el cobro aut...

  • Newbie
  • estimados, hace unos meses active mi cuenta como plan familiar, pero aun me siguen cobrando mensualmente, elimine mi cuenta como plan familiar y quede como gratis (para anular manualmente la suscripc...
  • Alejandro_C
  • Spotify Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

After Premium

Was just wondering after your premium trial runs out do the songs you have downloaded stay downloaded or do they get removed or taken away or something similar.

  • Visitor
  • Was just wondering after your premium trial runs out do the songs you have downloaded stay downloaded or do they get removed or taken away or something similar.
  • KatesHere
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offre e-mail non dispo sur le site/ Suscribe to an offer send by e-mail

Bonjour! J'ai reçu une offre pour 60 jours d'essais en premium mais,quand j'ai voulu en savoir plus après avoir cliqué sur le lien, l'offre d'essai n'est toujours que de 30 jours Quelqu'un peut m'aider?Je vais essayer en anglais, je m'excuse d'avance...

  • Casual Listener
  • Bonjour! J'ai reçu une offre pour 60 jours d'essais en premium mais,quand j'ai voulu en savoir plus après avoir cliqué sur le lien, l'offre d'essai n'est toujours que de 30 jours 😕 Quelqu'un peut m...
  • Chamunda
  • Casual Listener
  • 517 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 517 Views
  • 6 replies
  • 0 likes

Superuser Contribution Trouble logging in

My account was connected to Facebook, now I cannot log in to my Spotify account using either my Facebook or my email. I made a new account and would like to transfer over my old account's followers and music.

  • Newbie
  • My account was connected to Facebook, now I cannot log in to my Spotify account using either my Facebook or my email. I made a new account and would like to transfer over my old account's followers a...
  • Alejandro_C
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium Family

I have subscribed to this service and invited 2 of my children, but it says the address they are putting in (which is also mine), isn't at the same location. I signed up to a normal account ages ago on Facebook, so want to check what address I have p...

  • Casual Listener
  • I have subscribed to this service and invited 2 of my children, but it says the address they are putting in (which is also mine), isn't at the same location.  I signed up to a normal account age...
  • Suegee69
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

problems to cancel my subscription

Hi, im having troubles with my account because i cant enter to my spotify account, because the facebook account linked was disabled, and i cant login with the email linked to that account either

  • Newbie
  • Hi, im having troubles with my account because i cant enter to my spotify account, because the facebook account linked was disabled, and i cant login with the email linked to that account either
  • KatesHere
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I cancel my Premium for Students but still Deduct the money from my credit card

I subscribed the premiun for students,but there is mistake about spotify.It didn't work,i can't buy it .So,i bought 9.99/month,free for 30 days!But still deduct the money from my credit card about 4.99 dollar for last premium for students!what can i ...

  • Visitor
  • I subscribed the premiun for students,but there is mistake about spotify.It didn't work,i can't buy it .So,i bought 9.99/month,free for 30 days!But still deduct the money from my credit car...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Daily mix

I put a "heart" on a song in my Daily Mix. How can I remove it ?

  • Newbie
  • I put a "heart" on a song in my Daily Mix. How can I remove it ?
  • KatesHere
  • Community Legend
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

can't cancel my subscription, keeps coming up with oh no

now this is really starting to p me off, tried multiple times through chrome and ie, cleared my cache and rebooted. let me cancel my account. i will not be returning to spotify after this, it has got to be illegal.

  • Newbie
  • now this is really starting to p me off, tried multiple times through chrome and ie, cleared my cache and rebooted.   let me cancel my account. i will not be returning to spotify after this, i...
  • KatesHere
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes