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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83008 Views

29 replies

0 likes

  • 83008 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103789 Views

10 replies

3 likes

Account
Login
  • 103789 Views
  • 10 replies
  • 3 likes

Account duplicate

I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I had opened. I would like to continue my premium acc...

Casual Listener

I started a new trial account which ends in March. When I got a new phone and tried to log back into my account, it opened the free account I had years ago. I cannot find the trial premium account I ...

Maxim

Spotify Star

424 Views

3 replies

0 likes

Account
  • 424 Views
  • 3 replies
  • 0 likes

Solved!! Profile picture not updating with Facebook

Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it still has not updated in the Windows Desktop client n...

Newbie

Hi there! I have seen this question been asked multiple times, but it is a bit different in my case so I decided to make this post. I changed my profile picture in Facebook about 5 days ago and it st...

Maxim

Spotify Star

3040 Views

1 replies

0 likes

Account
  • 3040 Views
  • 1 replies
  • 0 likes

premium subscription date expiry

hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks

Newbie

hello. i am from Malaysia. im kinda confuse with the date pattern. supposedly, i'll be charged this month ( March) but the expiry date shows 3/10/2017.. could anyone clarify this to me? thanks

Maxim

Spotify Star

669 Views

1 replies

0 likes

Premium
  • 669 Views
  • 1 replies
  • 0 likes

Joining a family premium account from abroad

Hi, I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change my country to the UK (I assume because of the IP address). I...

Newbie

Hi,   I am currently abroad in Australia and my family has just created a family premium account from the UK. I cannot accept and join because my country is different and I also cannot change ...

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Having trouble logging in

I'm having trouble logging in on the app.When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing them multiple times I still can not log in.Does anyone ha...

Casual Listener

I'm having trouble logging in on the app. When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing th...

Maxim

Spotify Star

2281 Views

4 replies

0 likes

  • 2281 Views
  • 4 replies
  • 0 likes

Terminate old account

I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account but says my credit card is already linked to another ...

Newbie

I'm trying to close my account from my old phone. Can't remember my username or password. Tried to reset my password but never receive the email from Spotify. Tried to set up a new premium account bu...

Catee

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Account exists but can't access

My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through Facebook either. But Spotify is allowing me to log ...

Casual Listener

My account (bzaitoun) was logged out of my Spotify on all of my devices and it won't let me log in again. It won't let me log into the Spotify app or even the website. It won't let me log in through ...

crazyoungsters

Newbie

855 Views

5 replies

0 likes

Login
  • 855 Views
  • 5 replies
  • 0 likes

Spotfy Family Administrator Suddenly Free

Hello, my dear friends! I need a help from you guys!Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear as a Free user while the rest of the users are as usual (premiu...

Newbie

Hello, my dear friends!   I need a help from you guys! Me and my family are using Spotfy Family for about 5 months without any problem, but suddenly my Spotfy Family Administrator is appear a...

osornios

Spotify Star

390 Views

3 replies

0 likes

  • 390 Views
  • 3 replies
  • 0 likes

Charged 23 times

I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?

Newbie

I was charged 10.81 twenty-three times by spotify on 2/28, anyone have any idea?

TobiasYoung

Composer

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

can't change password

i want to change my Spotify password. the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way. i don't want to be logged in through facebook so i've deleted the app from my faceb...

Casual Listener

i want to change my Spotify password.  the advice i see online and in this forum says to go to settings and disconnect facebook account because i'm logged in that way.  i don't want to be l...

osornios

Spotify Star

638 Views

4 replies

0 likes

  • 638 Views
  • 4 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Alguien ha estado ocupando mi tarjeta sin mi autorizacion

Newbie

Alguien ha estado ocupando mi tarjeta sin mi autorizacion

osornios

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

I have been charged 3 times for my premium account

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 premium account subscriptions.

Newbie

I just got my premium account, but i have been charged 3 times, someone knows what i should do? my accont overview says that my subscription will end in 1 month but right now I already paid for 3 pre...

osornios

Spotify Star

223 Views

1 replies

0 likes

Account
Premium
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Premium was deleted and i want to recover info

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have lost all my saved songs, playlists etc. Is there any w...

Newbie

My ex bf whose debit card was used for paying for premium has deleted it and i have tried resigning in and adding my debit card but my account is not recognized and I am a new member now and have los...

osornios

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Ex using hijacked a playlist of mine and uses it to torment me

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only the creator should be able to rename the title, bu...

Newbie

Hi. I have an abusive ex who is currently using a collaborative playlist I created with my old account and I'd like to delete it. He changes the title and tracks to insults. From what I've read, only...

osornios

Spotify Star

317 Views

1 replies

0 likes

Account
  • 317 Views
  • 1 replies
  • 0 likes

student discount

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Thanks!

Newbie

Hi, I made a new account so I could disconnect my old one from facebook, but now I can't get my student discount because my credentials from my old one are still being used. How can I solve this? Tha...

osornios

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Old playlist to upgraded profile

Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there anymore. My account is connected with facebook. Do...

Newbie

Hello! I have a little problem with Premium account. Earlier I had just Spotify free but I just upgraded Spotify family account. When I logged in to family Premium, I noticed my playlist wasn't there...

osornios

Spotify Star

293 Views

1 replies

0 likes

Account
Premium
  • 293 Views
  • 1 replies
  • 0 likes

Premium account

I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to contact spotify. I want my money back

Newbie

I bought premium on Spotify. And it's not working. It still says free. But I went to my bank account and spotify still took money out of my account. I am beyond pissed because I cannot find a way to ...

osornios

Spotify Star

291 Views

1 replies

0 likes

Free
Premium
Subscription
  • 291 Views
  • 1 replies
  • 0 likes

My spotify is used somewhere else! keeps pausing.

Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no luck. super greatful for answears!

Newbie

Can somebody help me with this? It says that spotify is paused becues it's used somewhere else. Am i hacked or what's going on? I have checked my account and i have changed my password but still no l...

osornios

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

No recuerdo mi cuenta

El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo recuperar mi cuenta?

Newbie

El problema es que no recuerdo el nombre ni el correo para ingresar a mi cuenta spotify, ya eh intentado con todos los correos electronicos que se me ocurren pero ninguno es el correcto. Como puedo r...

osornios

Spotify Star

293 Views

1 replies

0 likes

Account
Login
Other
  • 293 Views
  • 1 replies
  • 0 likes