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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396283 Views
  • 943 replies
  • 107 likes
  • Account
  • 396283 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170443 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170443 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98831 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98831 Views
  • 68 replies
  • 10 likes

Superuser Contribution Pagamento

Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone.Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free dopo quasi 15 giorni che si è rinnovato.Ho provato a ...

  • Newbie
  • Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone. Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free ...
  • JuanSebastian
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Unlimited
  • 184 Views
  • 1 replies
  • 0 likes

Spotify Artists request

How long does it usually take to get a request processed? I've done mine this morning and it went fine. Should I receive a confirmation email when it's done? Tks

  • Casual Listener
  • How long does it usually take to get a request processed? I've done mine this morning and it went fine. Should I receive a confirmation email when it's done? Tks
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Other
  • 157 Views
  • 1 replies
  • 0 likes

Logging in

I changed the credit card I've been using to my card and the person that I've been using there credit card took the Spotify premium off of their card. I got an email saying my account has been disabled and now I can't log in. Is my account deleted? I...

  • Newbie
  • I changed the credit card I've been using to my card and the person that I've been using there credit card took the Spotify premium off of their card. I got an email saying my account has been disabl...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento non andato a buon fine

Non riesco a cancellare la mia iscrizione a premium for family perché mi chiede il rinnovo dei dati di pagamento, poiché a quanto pare l'ultimo pagamento non è andato a buon fine. Vorrei disdire l'abbonamento perché vorrei entrare a far parte della f...

  • Newbie
  • Non riesco a cancellare la mia iscrizione a premium for family perché mi chiede il rinnovo dei dati di pagamento, poiché a quanto pare l'ultimo pagamento non è andato a buon fine. Vorrei disdire l'ab...
  • JuanSebastian
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify still isn't working HELP

I have paid for the upgrade and it said welcome to premium and I went to my spotify app and it STILL is not working! I have tried multiple times and am getting so frustrated! I teach kids yoga and can't have ads going off and even after I paid it is ...

  • Newbie
  • I have paid for the upgrade and it said welcome to premium and I went to my spotify app and it STILL is not working! I have tried multiple times and am getting so frustrated! I teach kids yoga and ca...
  • JuanSebastian
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Unlinking spotify and facebook

How do I unaffiliate Spotify with Facebook? I do not want to use Facebook to sign in anymore, bc when I deactivate my fb I am logged out of Spotify and forced to reopen my fb account.

  • Newbie
  • How do I unaffiliate Spotify with Facebook? I do not want to use Facebook to sign in anymore, bc when I deactivate my fb I am logged out of Spotify and forced to reopen my fb account.
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Student discount verification not working

Hi, I tried to ugprade my account to an student account (german). I entered my Student Email, but didn't receive an email, so I sent a mail to the verification address, but it still won't work. Please fix that! Thank you Bernd

  • Regular
  • Hi,   I tried to ugprade my account to an student account (german). I entered my Student Email, but didn't receive an email, so I sent a mail to the verification address, but it still won't ...
  • Bm7521408
  • Newbie
  • 327 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 327 Views
  • 4 replies
  • 0 likes

Gift card

If i redeem my gift card it says oops try again later can someone help me ?

  • Casual Listener
  • If i redeem my gift card it says oops try again later can someone help me ?
  • Hubo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Android
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged accounts and now charged twice a month?

I merged my facebook and normal Spotify account and am now getting charged twice a month for premium. I only noticed when looking at my statement but this has happened for months. Can I get a refund on these extra purchases? I have since cancelled pr...

  • Newbie
  • I merged my facebook and normal Spotify account and am now getting charged twice a month for premium. I only noticed when looking at my statement but this has happened for months. Can I get a refund ...
  • JuanSebastian
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium for Starbucks stopped working

I just got reverted back to a free account, and it won't let me re enter my partner numbers to get premium back. Any advice?

  • Newbie
  • I just got reverted back to a free account, and it won't let me re enter my partner numbers to get premium back. Any advice?
  • JuanSebastian
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal & Paysafecard not working for me.

Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error:Sorry, we can’t complete your purchase at this timePlease return to th...

  • Newbie
  • Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error: Sorry, we can...
  • JuanSebastian
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

No puedo acceder al perfil de mi grupo de música

Hola,Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS. He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los datos pero no me llga ningún email de confirmación Adjunto un pan...

  • Casual Listener
  • Hola, Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS.  He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los d...
  • delirando
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify Family using Paypal

Hi..Haw can I use Paypal to subscribe Spotify Family?I live in Indonesia.

  • Casual Listener
  • Hi.. Haw can I use Paypal to subscribe Spotify Family? I live in Indonesia.
  • adrianus
  • Casual Listener
  • 897 Views
  • 2 replies
  • 0 likes
  • 897 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay Premium

Once entered my card info it says the month is incorrect when it's not.

  • Casual Listener
  • Once entered my card info it says the month is incorrect when it's not.
  • Dedpull
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • Premium
  • 163 Views
  • 2 replies
  • 0 likes

Globe payment

Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment option

  • Casual Listener
  • Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment...
  • popoykills
  • Casual Listener
  • 383 Views
  • 6 replies
  • 0 likes
  • Premium
  • 383 Views
  • 6 replies
  • 0 likes

Payment

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

  • Casual Listener
  • I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for
  • Maxim
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Subscribed but cant get premium

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I get premium or try premium ?

  • Casual Listener
  • I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I ge...
  • Maxim
  • Spotify Star
  • 339 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 339 Views
  • 7 replies
  • 0 likes

Account compromised?

My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Could my devices be wiped? They are on an Iphone.

  • Newbie
  • My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Co...
  • Stateofgrace
  • Music Fan
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes