Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9259 Views
  • 3 replies
  • 9 likes
  • Security
  • 9259 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483831 Views
  • 979 replies
  • 111 likes
  • Account
  • 483831 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211403 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211403 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121140 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121140 Views
  • 72 replies
  • 12 likes

Still can't playing music

Why I buy the premium it's still can't play and find some music?

  • Newbie
  • Why I buy the premium it's still can't play and find some music?
  • legozakattak
  • Newbie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

iPad app

Hi all .. . I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium .. The question is how do I pay for this via iTunes or via spotify.com .. . I do have a card worth £10 and would like to enter it .....

  • Casual Listener
  • Hi all .. .  I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium ..    The question is how do I pay for this via iTunes or via s...
  • Cops49
  • Casual Listener
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Does purchasing premium always start with the 30 days free?

I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?

  • Newbie
  • I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?
  • Masta_22
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! How to remove facebook account from spotify account?

Hello everyone,I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and lose all my playlists... Thanks!

  • Casual Listener
  • Hello everyone, I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and ...
  • Catee
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

How can I change my address with family account?

Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the family subscription ,there is still nowhere I can change ...

  • Casual Listener
  • Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the fa...
  • Catee
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Misslead and signed up for premium family whit a promp from the app

The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I canceled the transaction when I realised and was sti...

  • Newbie
  • The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I c...
  • Catee
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

i've received a pyment from my bank account but i dont have any subs on spotify

i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit card or stole my info? i need to go to the police ...

  • Newbie
  • i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit...
  • Masta_22
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Account locked and subscription

Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?

  • Newbie
  • Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?
  • osornios
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Double debiting

Hi,on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month. Thank you for your answer. (Gerne auch in Deutsch :-))

  • Newbie
  • Hi, on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month.     Thank you for your answer....
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

premium for family

Hello!I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to premium, because there are always an alert that they en...

  • Newbie
  • Hello! I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to pr...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Me subscribí a PREMIUM por error

Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta básica así que la premium menos!

  • Newbie
  • Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta bá...
  • osornios
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Paguei a conta premium e não consigo usar

Boa tarde,Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?

  • Casual Listener
  • Boa tarde, Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?
  • Bittencourt
  • Spotify Star
  • 425 Views
  • 8 replies
  • 0 likes
  • 425 Views
  • 8 replies
  • 0 likes

Impossible d'annuler abonnement

Bonjour,J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne vois rien d'autre que l'abonnement family...! J'ai ten...

  • Newbie
  • Bonjour, J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne v...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Ingresar a version premiun ya adquirida

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

  • Newbie
  • Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?
  • osornios
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Changing from Student Discount to Regular Premium Account

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be a regular premium account, but can't seem to find ...

  • Newbie
  • I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

Account continually getting hacked/hijacked

My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll look on my iPhone, and it'll say something like "Cont...

  • Regular
  • My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll lo...
  • osornios
  • Spotify Star
  • 3051 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 3051 Views
  • 1 replies
  • 0 likes

Student Discount switch

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this problem and knows how to fix it.

  • Newbie
  • I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this probl...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

plan familiar con tarjeta de prepago

Hola! compré una tarjeta de prepago en un Oxxo en MX, pero al ingresarla para pagar mi plan familiar, me dice que no puedo combinar un plan premium con uno existente... alguien me puede ayudar con esto porfa?

  • Newbie
  • Hola! compré una tarjeta de prepago en un Oxxo en MX, pero al ingresarla para pagar mi plan familiar, me dice que no puedo combinar un plan premium con uno existente... alguien me puede ayudar con es...
  • osornios
  • Spotify Star
  • 17259 Views
  • 1 replies
  • 0 likes
  • 17259 Views
  • 1 replies
  • 0 likes

Solved!! Link my old spotify account with my new rogers account

I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can still log into Spotify from my device, but cannot liste...

  • Casual Listener
  • I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can stil...
  • Masta_22
  • Roadie
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Logging in

Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated!

  • Newbie
  • Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated! 
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 215 Views
  • 1 replies
  • 0 likes