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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Newbie
  • 132729 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132729 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10053 Views
  • 3 replies
  • 9 likes
  • Security
  • 10053 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499144 Views
  • 982 replies
  • 112 likes
  • Account
  • 499144 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123025 Views
  • 72 replies
  • 12 likes

Student Discount - on Current Premium plans

Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want to be charged twice. The previous instructions onl...

  • Casual Listener
  • Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want...
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

How can one figure who they originally subscribed through?

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) how does she figure out where she signed up and also...

  • Music Fan
  • I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) h...
  • ErikG
  • Roadie
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Pay with Linked Bank Account?

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that I could only subscribe with a credit card?I know f...

  • Casual Listener
  • Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that...
  • mustafaraza
  • Casual Listener
  • 3798 Views
  • 2 replies
  • 0 likes
  • 3798 Views
  • 2 replies
  • 0 likes

Premium disappeared

I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account

  • Newbie
  • I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help, someone using my account

Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this person hacking my account ? Really annoying when I p...

  • Casual Listener
  • Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this p...
  • Aimee_T
  • Roadie
  • 605 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 605 Views
  • 9 replies
  • 0 likes

spotify terrible customer service hacked account

I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card information and couldnt figure out how to do that prop...

  • Newbie
  • I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card inf...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Being over charged!

I've been a Premium member for quiet some time.This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 month, which is about $20.I contacted my bank but they sa...

  • Newbie
  • I've been a Premium member for quiet some time. This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 mont...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! College subscription

I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?

  • Newbie
  • I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?
  • Kileyritter
  • Newbie
  • 555 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 555 Views
  • 2 replies
  • 1 likes

Connection to Spotify Fails

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spotify albums), I get following message : "During an at...

  • Regular
  • The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spoti...
  • ErikG
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Spotify. Familie Abbo erweitern

Hallo ihr Lieben,Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?.MFG

  • Newbie
  • Hallo ihr Lieben, Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?. MFG
  • Nadineirion
  • Newbie
  • 7540 Views
  • 11 replies
  • 1 likes
  • Other
    Premium
  • 7540 Views
  • 11 replies
  • 1 likes

Premium member but not on the app

I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet. What to do? Thanks

  • Casual Listener
  • I became a premium spotify memember, but when I log in in the app it still shows as account: Free, so I cannot enjoy the offline feature yet.   What to do?   Thanks
  • Roeland12
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 221 Views
  • 2 replies
  • 0 likes

Still can't playing music

Why I buy the premium it's still can't play and find some music?

  • Newbie
  • Why I buy the premium it's still can't play and find some music?
  • legozakattak
  • Newbie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

iPad app

Hi all .. . I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium .. The question is how do I pay for this via iTunes or via spotify.com .. . I do have a card worth £10 and would like to enter it .....

  • Casual Listener
  • Hi all .. .  I have the Spotify app and having been using it for sometime, but in the last couple of days gone Premium ..    The question is how do I pay for this via iTunes or via s...
  • Cops49
  • Casual Listener
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Does purchasing premium always start with the 30 days free?

I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?

  • Newbie
  • I did premium for 3 months for 99 cents, and I want to renew it. If I subscribe to Spotify again, will it instantly bill me now, or will I get a free 30 days then get billed once it's up?
  • Masta_22
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! How to remove facebook account from spotify account?

Hello everyone,I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and lose all my playlists... Thanks!

  • Casual Listener
  • Hello everyone, I deactivated my facebook account but now I can't access my spotify account because it's linked to facebook. Is there anyway I can solve this? I don't wanna create a new account and ...
  • Catee
  • Community Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

How can I change my address with family account?

Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the family subscription ,there is still nowhere I can change ...

  • Casual Listener
  • Hi, through your Q&A section I found out that I need to cancel my family account subscription to change my address, I did and I waited my subscription to expire , but when I resubscribe to the fa...
  • Catee
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Misslead and signed up for premium family whit a promp from the app

The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I canceled the transaction when I realised and was sti...

  • Newbie
  • The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I c...
  • Catee
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

i've received a pyment from my bank account but i dont have any subs on spotify

i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit card or stole my info? i need to go to the police ...

  • Newbie
  • i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit...
  • Masta_22
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes