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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81645 Views

9 replies

2 likes

Account
Login
  • 81645 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656901 Views

13 replies

4 likes

Account
  • 656901 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738058 Views

18 replies

29 likes

  • 738058 Views
  • 18 replies
  • 29 likes

Playlist

I need help retrieving my playlist. I somehow lost them all. I need ASAP. Please advise. Thank you!

Visitor

I need help retrieving my playlist. I somehow lost them all. I need ASAP. Please advise. Thank you! 

Bittencourt

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

My account and that of a friend are mixed together

hi, friday I logged in on a friends pc with my spotify account. now for some reason our spotify accounts are mixed together. I tried loggin out on all diveses, he tryed loggin out. I tried linkin my FB account to my spotify account then his name come...

Newbie

hi,   friday I logged in on a friends pc with my spotify account. now for some reason our spotify accounts are mixed together. I tried loggin out on all diveses, he tryed loggin out. I tried l...

shaf-4

Roadie

189 Views

1 replies

0 likes

Login
  • 189 Views
  • 1 replies
  • 0 likes

Cancelled my Australian card

Now with my new activated Australian card I am trying to log in abroad (I had premium) but it says I can't use it abroad for than 14 days. How do I log into my exsisting premium account after not paying for premium for 2 months

Newbie

Now with my new activated Australian card I am trying to log in abroad (I had premium) but it says I can't use it abroad for than 14 days. How do I log into my exsisting premium account after not pay...

shaf-4

Roadie

196 Views

1 replies

0 likes

Login
Premium
  • 196 Views
  • 1 replies
  • 0 likes

Spotify familiar

Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida

Newbie

Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida

505 Views

0 replies

0 likes

  • 505 Views
  • 0 replies
  • 0 likes

There is a guy who use my account...

Hello,a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first.Can anybody help me?

Newbie

Hello, a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first. Can anybody help me?

ErikG

Roadie

226 Views

1 replies

0 likes

Account
Login
Security
  • 226 Views
  • 1 replies
  • 0 likes

Familie account

Beste, Ik heb vandaag een famile account aangeschaft en als ik iemand uitnodig die die al gebruik maakt van hetzelfde account dan krijgt zij de melding dat zij geen lid kan worden, want u bent al lid. Helaas kunnen wij nu niet gelijktijdig naar Spoti...

Newbie

Beste,   Ik heb vandaag een famile account aangeschaft en als ik iemand uitnodig die die al gebruik maakt van hetzelfde account dan krijgt zij de melding dat zij geen lid kan worden, want...

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

I was locked out of my premium account. When I reconnected with my Facebook a new account was create

I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months I am attaching my payment receipt from my credit card ...

Casual Listener

I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months &nb...

EzEz

Casual Listener

6365 Views

1 replies

0 likes

  • 6365 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium family

Gisteren spotity premium gestart vanuit 'free'. Op het account staat dit goed aangegeven, ook een bevestigingsmail ontvangen maar op mijn telefoon (en van de gezinsleden ) blijft het 'free'. Ik heb al diverse malen uitgelogd en opnieuw ingelogd, maar...

Newbie

Gisteren spotity premium gestart vanuit 'free'. Op het account staat dit goed aangegeven, ook een bevestigingsmail ontvangen maar op mijn telefoon (en van de gezinsleden 😩) blijft het 'free'. Ik heb...

user-removed

Not applicable

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Solved!! Daughter joined using my email now I want to join

How do I get her username and playlists off my details without her losing her playlists? I couldn't find anywhere to change email address or username.

Visitor

How do I get her username and playlists off my details without her losing her playlists? I couldn't find anywhere to change email address or username.

furuanku

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Account entirely hijacked

Greetings,This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I attempted to send a password recovery email, but I did not...

Newbie

Greetings, This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I att...

Maxim

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

dueling playlists

i have family sharing. when i'm using internet and so are my kids, what they're listening to comes up on my phone and i can't listen to my music, even afteri hit the 'continue on this phone' option

Casual Listener

i have family sharing. when i'm using internet and so are my kids, what they're listening to comes up on my phone and i can't listen to my music, even afteri hit the 'continue on this phone' option

Maxim

Spotify Star

368 Views

5 replies

0 likes

  • 368 Views
  • 5 replies
  • 0 likes

unable to join family

was kicked oht of the family account and i cant join back in

Newbie

was kicked oht of the family account and i cant join back in

Maxim

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Abuse ticket

Why do I get the following message when trying ro access Spotify web page? "Abuse ticket created trying to request www.spotify.com from IPxxxx"

Regular

Why do I get the following message when trying ro access Spotify web page? "Abuse ticket created trying to request www.spotify.com from IPxxxx"

Maxim

Spotify Star

1230 Views

17 replies

0 likes

  • 1230 Views
  • 17 replies
  • 0 likes

Subscriptions!

I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app is working fine though. When i tried to look for t...

Newbie

I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app...

morgannamonett

Music Fan

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!! will downloaded songs will work if I transfer them to car's SDCARD?

I have never subscribed because of that mostly, I hate using my phone for music, idk if is it posible. Please advice.tyvm

Newbie

I have never subscribed because of that mostly, I hate using my phone for music, idk if is it posible.   Please advice. tyvm  

Maxim

Spotify Star

427 Views

1 replies

0 likes

Account
Other
  • 427 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home and Premium - Not Linking

Hi - I have a premium account. I am logged into the premium account on the same device with the Google Home app. I've logged out all other devices just to be sure. Google Home keeps coming back with "Spotify requires a premium account to work with Go...

Casual Listener

Hi - I have a premium account.  I am logged into the premium account on the same device with the Google Home app.   I've logged out all other devices just to be sure.  Google Home keep...

-j9_0hb5c9tue

Newbie

120803 Views

36 replies

6 likes

  • 120803 Views
  • 36 replies
  • 6 likes

Solved!! Premium subscription is gone despite payment, tech support wouldn't help

Hi!I have an US-Spotify-Account and bought 3 years of Premium in advance as gift cards off eBay. I am in Germany now, and about two weeks ago I was logged out on all of my gadgets (PC, tablet, smartphone) - and as I tried to log myself on, it would n...

Newbie

Hi! I have an US-Spotify-Account and bought 3 years of Premium in advance as gift cards off eBay. I am in Germany now, and about two weeks ago I was logged out on all of my gadgets (PC, tablet, smar...

Maxim

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

I have a problem

I have spotify free, but there is a payment on my credit card of spotify premium. How should I do to cancel this subscription?

Newbie

I have spotify free, but there is a payment on my credit card of spotify premium. How should I do to cancel this subscription?

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Help. Someone have been changing my email and password

Hello! I've had spotify premium since it was invite-only and this have never happened before. Lately i got a new phone, and discovered that my recent music is some german music i've never been listening on in my entire life so i guessed my new phone ...

Newbie

Hello! I've had spotify premium since it was invite-only and this have never happened before. Lately i got a new phone, and discovered that my recent music is some german music i've never been listen...

Maxim

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Help!!

Hello my account logged out by itself, I then proceeded to log back in with my Facebook account. I lost all of my music and says I have a 7 day free trial but this morning I had an email saying that I had been charged for my account what can I do?

Casual Listener

Hello my account logged out by itself, I then proceeded to log back in with my Facebook account. I lost all of my music and says I have a 7 day free trial but this morning I had an email saying that ...

Teking81

Casual Listener

274 Views

2 replies

0 likes

  • 274 Views
  • 2 replies
  • 0 likes