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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287707 Views

529 replies

34 likes

Account
Free
  • 287707 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13635 Views

6 replies

11 likes

Security
  • 13635 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540430 Views

990 replies

114 likes

Account
  • 540430 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129614 Views

74 replies

12 likes

Account
Login
Premium
  • 129614 Views
  • 74 replies
  • 12 likes

Subscription was cancelled for no reason

My subscription was cancelled for no reason all of a sudden. Prior to that incident, my premium account was upgraded to premium family without my consent nor without my knowledege. When i checked who was on the family members list, one stood out but ...

Newbie

My subscription was cancelled for no reason all of a sudden. Prior to that incident, my premium account was upgraded to premium family without my consent nor without my knowledege. When i checked who...

MattSuda

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

The incorrect email address is in mySpotify Premium account details and I need help to correct it

Hi. I have not used this forum before but it seems to be the only way to resolve the situation that I find myself in.I signed up for the 3 month 99p Premium service and filled ionm all the details. The 3 months are now up and I am trying to cancel th...

Casual Listener

Hi. I have not used this forum before but it seems to be the only way to resolve the situation that I find myself in. I signed up for the 3 month 99p Premium service and filled ionm all the details....

MattSuda

Spotify Star

351 Views

3 replies

1 likes

Account
Login
Premium
Security
Subscription
  • 351 Views
  • 3 replies
  • 1 likes

Solved!! I keep getting billed twice a mont for my Spotify premium

Hi. When i go through my bank history, I see that i have been withdrawn twice a mont for spotify premium for the last 8 months. I can not see why this is happening or how to cancel theese subscribtions. Hopefull one on Spotify's personel can get back...

Newbie

Hi. When i go through my bank history, I see that i have been withdrawn twice a mont for spotify premium for the last 8 months. I can not see why this is happening or how to cancel theese subscribtio...

Jacob

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

how do i recover playlists from a cancelled spotify premium for family?

I joined Vodafone for myself, my husband and my son and took advantage of their spotify offer as part of their Red package. I then cancelled my existing Spotify Premium for Family subscription. When I joined Vodafone I was told that the offer include...

Newbie

I joined Vodafone for myself, my husband and my son and took advantage of their spotify offer as part of their Red package. I then cancelled my existing Spotify Premium for Family subscription. ...

MattSuda

Spotify Star

338 Views

1 replies

0 likes

Premium
Subscription
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution SUSCRIPCION

El mes pasado cancele mi cuenta premium, pero me hicieron el cargo en esos casos que puedo hacer?

Newbie

El mes pasado cancele mi cuenta premium, pero me hicieron el cargo en esos casos que puedo hacer?

Chispi

Newbie

226 Views

2 replies

0 likes

  • 226 Views
  • 2 replies
  • 0 likes

Premium Family - saying already part of group or another

Have received voucher code but when press submit it comes back saying already part of family or another - choose to switch. Not yet a member of the family premium yet so not sure what is going on?

Casual Listener

Have received voucher code but when press submit it comes back saying already part of family or another - choose to switch.   Not yet a member of the family premium yet so not sure what is goi...

MattSuda

Spotify Star

263 Views

3 replies

0 likes

  • 263 Views
  • 3 replies
  • 0 likes

How long does it take for a new song to appear on my fan insights page?

Just released a track on Spotify. How long does it take for a new song to appear on my fan insights?

Regular

Just released a track on Spotify. How long does it take for a new song to appear on my fan insights?

MattSuda

Spotify Star

2133 Views

1 replies

0 likes

Account
  • 2133 Views
  • 1 replies
  • 0 likes

me quitaron mi cuenta premium

Era parte de una cuenta familiar premium y spotify me saco de la cuenta sin notificarme, solamente al titular de la cuenta sin ofrecernos ningun tipo de soluciones.

Newbie

Era parte de una cuenta familiar premium y spotify me saco de la cuenta sin notificarme, solamente al titular de la cuenta sin ofrecernos ningun tipo de soluciones.

MattSuda

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Payment not beinv accepted

Took to long to make payment for premium and subscription ended a few days later. Every card I use to make payment it keeps saying to enter expiration date repeatedly

Newbie

Took to long to make payment for premium and subscription ended a few days later. Every card I use to make payment it keeps saying to enter expiration date repeatedly

MattSuda

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Could it charge my Amazon account even if I never signed up for premium?

I'm really worried. It is letting me do everything premium can do but I never signed up for it. Could it charge my Amazon account?

Newbie

I'm really worried. It is letting me do everything premium can do but I never signed up for it. Could it charge my Amazon account?

Jacob

Community Legend

481 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 481 Views
  • 1 replies
  • 0 likes

Re: I am currently a premium subscriber and would like to know if I switch my account to family prem

I am encountering a double charge after I have upgraded from Premium to Premium for Family. Also the currency charged also differs. Not sure if anyone can share on how the subscription is being managed and how we can approach to better understand the...

Newbie

I am encountering a double charge after I have upgraded from Premium to Premium for Family. Also the currency charged also differs. Not sure if anyone can share on how the subscription is being manag...

MattSuda

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Work email???

I have recieved an email to my WORK email account from you without signing up. When I click the link to view my account it takes me to my home account with my HOME email address. Please could someone tell me how this has happened as I have never give...

Casual Listener

I have recieved an email to my WORK email account from you without signing up. When I click the link to view my account it takes me to my home account with my HOME email address. Please could someone...

Clmc-x

Casual Listener

383 Views

2 replies

0 likes

Account
  • 383 Views
  • 2 replies
  • 0 likes

Can't log in/reset password

I was logged out on my computer and phone, whenever i try to log in it says username/pw is wrong. I hit reset password but nothing happens when i hit send on the confirmation. When i go to my account page on the website it says ":site cannot be reach...

Newbie

I was logged out on my computer and phone, whenever i try to log in it says username/pw is wrong. I hit reset password but nothing happens when i hit send on the confirmation. When i go to my account...

MattSuda

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Help me cancel my subscription!!

I am not able to cancel my Spotify premium subscription. Everytime I enter my password it says that something went wrong. I cant afford to continue this subscription. PLEASE cancel it.

Newbie

I am not able to cancel my Spotify premium subscription. Everytime I enter my password it says that something went wrong. I cant afford to continue this subscription. PLEASE cancel it.

MattSuda

Spotify Star

165 Views

1 replies

0 likes

Premium
  • 165 Views
  • 1 replies
  • 0 likes

Add next music to play in shuffle mode

Hi, Could someone tell me if I subscribe a Premium account I could listen to one playlist in shuffle mode and, at any time, pick one music to play next, but letting the shuffle mode keep going on after playing that chosen music?I am thinking about ma...

Newbie

Hi,   Could someone tell me if I subscribe a Premium account I could listen to one playlist in shuffle mode and, at any time, pick one music to play next, but letting the shuffle mode keep goi...

MattSuda

Spotify Star

1294 Views

1 replies

0 likes

Premium
  • 1294 Views
  • 1 replies
  • 0 likes

abonnement premium

Ik heb een Premium famely abonnement van €14.99 pm. Na inloggen albsch62 heb ik geen toegang tot mijn account en wordt mij gevraagd een Premium abonnement te nemen alle gelden zijn door u geïncasseerd van NL49ABNA0514845317

Newbie

Ik heb een Premium famely abonnement van €14.99 pm. Na inloggen albsch62 heb ik geen toegang tot mijn account en wordt mij gevraagd een Premium abonnement te nemen alle gelden zijn door u geïncasseer...

Hubo

Community Legend

163 Views

1 replies

0 likes

Account
  • 163 Views
  • 1 replies
  • 0 likes

Overchared

I am signed up to spotify premium with my student discount, however, last month i was charged the full 9.99£. ???? I have checked my account online and it says i will be charged 4.99£ next month (9/03) just wondering why i was overcharged last month ...

Newbie

I am signed up to spotify premium with my student discount, however, last month i was charged the full 9.99£. ???? I have checked my account online and it says i will be charged 4.99£ next month (9/0...

MattSuda

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Spotify facebook sync

I have some problems on facebook syncing my bands album. When I add the link on facebook, it only shows a link to spotify, not the seperate songs to stream. This is the link: https://open.spotify.com/album/5FHAWt9OAhk6IBdgwFZF6z or embed: It is oploa...

Casual Listener

I have some problems on facebook syncing my bands album. When I add the link on facebook, it only shows a link to spotify, not the seperate songs to stream. This is the link:    https://o...

MattSuda

Spotify Star

175 Views

1 replies

0 likes

Premium
  • 175 Views
  • 1 replies
  • 0 likes

Student Rate

Hi. I'm coming to the end of a '3 month for 99p' offer. When that ends I want to apply the student discount to my monthly premium rate. How do I do this? Will it be possible when my 3 months end or will I need to cancel premium and re-sign up for it?...

Casual Listener

Hi. I'm coming to the end of a '3 month for 99p' offer. When that ends I want to apply the student discount to my monthly premium rate. How do I do this? Will it be possible when my 3 months end or w...

agirlcalledba

Casual Listener

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes