Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal.What to do?
Hi i logged an issue via contact form however you have said i will receive a reply to the email address connected with my facebook which is a college emaila ddress that i no longer have access to whatsoever. I am deleting my facebook and have a premi...
Hi, It seems that I am getting charged a different amount on my AppStore monthly bill than the one that the Spotify receipt suggests. Can you check please? Thank you
if i have conected my spotify on to my computer from my iphone and i have premiem, will i be charged double?thanks!
I have been given free spotify premium by my phonecompany, but in order for them to set up my free account I need to cancel my already existing account. My accounts subscription page does not have a cancel subscription on it, how can I fix this? Kat
I want to link my Spotify account to Mint, but my Spotify account was created with Facebook so it won't accept my credentials. Is it possible to migrate my Facebook-generated account to a standard Spotify account so I can link it to Mint?If not and i...
I can't reset my password.... it keeps saying form has expired. I have done it 15 times now. I understand this.
Hello, I was trying to sign up for the student subscription but accidentally signed up for the regular subscription. I figured out how to switch over to student, but I've been charged twice for the regular price, and student price.
I was charged twice. A student discount and premium. I was just checking out the student discount and because I haven't been enrolled to my new classes I decided not to do the student discount but looks like I was still charged. I need that removed f...
Someone used my card to get themselves spotify. I want it off my card
Hi, I did the 3 months for 99 cents thing and cancelled it the day it expired. I got on today to look up a song and it showed I'm still on premium. I'm a poor college student an I know I don't have enough money right now for next months subscription,...
Boa tarde! Esqueci o endereço que cadastrei minha conta e por esse motivo, um dos membros da minha conta family está com problemas pra acessar. Como faço pra alterar ou confirmar o endereço cadastrado? Att,
I have entered all the right information but it says "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder" but my family and I do live together. How can I fix this problem?
My account is originally French, but I'm living in Spain now. Hence, I changed the payment option by setting a Spanish debit card. Then I subscribed to a family plan, and invited my girlfriend (which lives with me in Spain). For some reason, the invi...
Hi,Im really confused.I have my family account, on which 5 of us use. Do we all have actual seperate accounts and need to have different Log In details or do we all use my log in details, as the administrator. I look forward to hearing an answer.Than...
I am trying Spotify on desktop (Kubuntu) and for a first few songs I was able to rate it (thumb up/down). I don't see thumbs anymore, only queue, shuffle, repeat and volume. How can I rate songs? I thought that based on my ratings Spotify will offer ...
Hello, l have spotify premium membership on my mac, lately upgraded my iphone 4 ios 7.1 and when l want to download spotify app, the only option l get is from Apple store and it costs and extra 12 dollar. Is this a joke, l already pay the montly prem...