Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83283 Views

29 replies

0 likes

  • 83283 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104244 Views

10 replies

3 likes

Account
Login
  • 104244 Views
  • 10 replies
  • 3 likes

Offline mode not giving me an option to turn on download

When I go to my settings, the option to turn on Offline mode is unavailable. I am going on a long flight and would like to download my music to listen to it, but when I click my playlists to download, it says Go to Settings to download using cellular...

Casual Listener

When I go to my settings, the option to turn on Offline mode is unavailable. I am going on a long flight and would like to download my music to listen to it, but when I click my playlists to download...

osornios

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Pwede ba magauto unsubscribe yung premium?

Kasi nasasayang yung pera ko eh, di naman pwedeng lagi kong ichecheck yung site para malaman kung kelan maeexpire yung premium ko, nasasayang yung pera ko akala ko naka auto unsub.

Newbie

Kasi nasasayang yung pera ko eh, di naman pwedeng lagi kong ichecheck yung site para malaman kung kelan maeexpire yung premium ko, nasasayang yung pera ko akala ko naka auto unsub. 😄

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Spotify country issues

Hello, Spotify in my devices keep suggesting gigs in Paris, and I (unfortunately) haven't ever been there. My account contry is correctly set to Brasil. How can I solve this?

Newbie

Hello,   Spotify in my devices keep suggesting gigs in Paris, and I (unfortunately) haven't ever been there. My account contry is correctly set to Brasil.   How can I solve th...

osornios

Spotify Star

232 Views

1 replies

0 likes

Account
Other
Premium
  • 232 Views
  • 1 replies
  • 0 likes

can't log in/changed users (FB)

I tried to import my sister Spotify playlist (facebook created account) to my spotify (non facebook created account), i clicked on find friends on the left banner and put in my sister facebook email and psw. Now i dont either have her playlist nor sh...

Newbie

I tried to import my sister Spotify playlist (facebook created account) to my spotify (non facebook created account), i clicked on find friends on the left banner and put in my sister facebook email ...

osornios

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

how to delete my account

I want to delete my account and make a new one! I want to use my student discount on another account so I need to delete my old one because it says my student details are still on the old one even though I have taken them off. It won't let me apply m...

Visitor

I want to delete my account and make a new one! I want to use my student discount on another account so I need to delete my old one because it says my student details are still on the old one even th...

feelikeastrangr

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Facebook connected account

Hey, I was using my (banned?) facebook account to log in to spotify so I cannot access to my account by fb. Is there any way to login? Facebook thinks that I have fake name on account (**bleep**?).

Newbie

Hey, I was using my (banned?) facebook account to log in to spotify so I cannot access to my account by fb. Is there any way to login? Facebook thinks that I have fake name on account (**bleep**?).

osornios

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

I finished my premium subscription and they charged on my account

Two days ago I canceled the Premium subscription and today I saw the carge on my account. What can i do? Is there any way to get my money back? Can I contact spotify to claim it? Thank you!

Casual Listener

Two days ago I canceled the Premium subscription and today I saw the carge on my account. What can i do? Is there any way to get my money back? Can I contact spotify to claim it?   Thank you!

n_letitbe

Casual Listener

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

Solved!! Cant change location

I live in New Zealand and have an New Zealand IP address, but I am unable to change my location from the United states, and therefor having problems logging in.

Newbie

I live in New Zealand and have an New Zealand IP address, but I am unable to change my location from the United states, and therefor having problems logging in. 

Bittencourt

Spotify Star

757 Views

3 replies

0 likes

Account
  • 757 Views
  • 3 replies
  • 0 likes

Improve support

Spotify does advertise the great idea to get Premium cheaper as a student... who needs it if the support does not check your student ID? Until today I have sent about 8 mails to their great support without any answer. Thank you for the great help!!! ...

Newbie

Spotify does advertise the great idea to get Premium cheaper as a student... who needs it if the support does not check your student ID? Until today I have sent about 8 mails to their great support w...

Robert_W

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution facbook freinds not showing

Hi! My problem is that i can't see my friends from facebook in my PC Spotify application. or app I'm know that some of them use Spotify and are logged in by fb. When im trying to search friends on PC and app there not there. My Spotify is connected w...

Visitor

Hi! My problem is that i can't see my friends from facebook in my PC Spotify application. or app I'm know that some of them use Spotify and are logged in by fb. When im trying to search friends on PC...

FabianS_Bogota

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Changing country and family account

Hello. I have one problem. I signed up a family account without any problem. Problems were coming later, because my family cannot be added as they are in Germany and my profile says I'm in Spain, because I logged in with my Spanish Facebook. The acco...

Visitor

Hello. I have one problem.   I signed up a family account without any problem. Problems were coming later, because my family cannot be added as they are in Germany and my profile says I'm...

Maxim

Spotify Star

429 Views

5 replies

0 likes

  • 429 Views
  • 5 replies
  • 0 likes

Solved!! Charged for no reason

I was charged $7.99 for Spotify on the App Store (without any mention of the app costing $7.99) so I assumed that was subscription fee. But I have no premium, what's wrong ?

Casual Listener

I was charged $7.99 for Spotify on the App Store (without any mention of the app costing $7.99) so I assumed that was subscription fee. But I have no premium, what's wrong ?

Maxim

Spotify Star

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Wrong E-mail, how to change?

Hello. I want to reset my account for reasons. Long story short I created a Spotify account with my Main E-mail, let's call it "live.se"My user name is Falth95Using free mode I connected my account with facebook, later a friend offered me Premium via...

Casual Listener

Hello.   I want to reset my account for reasons. Long story short   I created a Spotify account with my Main E-mail, let's call it "live.se" My user name is Falth95 Using free mode &...

Jacob

Community Legend

564 Views

3 replies

0 likes

  • 564 Views
  • 3 replies
  • 0 likes

Some albums are on Spotify, but not available in New Zealand

Hi there, I'm on Spotify in New Zealand.I cannot access or play some albums of my favourite artists (for example Above & Beyond, "We Are All We Need," and Gareth Emery "Northern Lights"). These albums ARE on Spotify, as my friends in Australia and ot...

Newbie

Hi there, I'm on Spotify in New Zealand. I cannot access or play some albums of my favourite artists (for example Above & Beyond, "We Are All We Need," and Gareth Emery "Northern Lights")...

RougePanda

Casual Listener

751 Views

1 replies

3 likes

Account
Subscription
  • 751 Views
  • 1 replies
  • 3 likes

Superuser Contribution Improve the way you verify premium accounts

Hi, I was part of a premium account held by an extended family member. We all live at the same house. I got an email last week asking that I verify my zip code so I could remain on the premium account. I entered my zip, as there was nothing in the zi...

Newbie

Hi, I was part of a premium account held by an extended family member. We all live at the same house. I got an email last week asking that I verify my zip code so I could remain on the premium accoun...

FabianS_Bogota

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

In the case that a user has created 2 accounts inadvertently, and has been charged twice because of it, and given that you are not capable of refunding charges that are over 14 days old, an elegant solution would be to close the obsolete account and ...

Newbie

In the case that a user has created 2 accounts inadvertently, and has been charged twice because of it, and given that you are not capable of refunding charges that are over 14 days old, an elegant s...

FabianS_Bogota

Roadie

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar en spotify

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

Newbie

Quiero iniciar una cuenta de spotify premium familiar pero no se como pagarlo con una tarjeta de prepago como lo puedo hacer

JulianA_Bogota

Roadie

335 Views

1 replies

0 likes

Premium
  • 335 Views
  • 1 replies
  • 0 likes