premium to family plan

im trying to switch from premium to family plan. if i switch would they charge me the family plan eventhough i just paid my premium?

• thelopez1120
• Newbie
• im trying to switch from premium to family plan. if i switch would they charge me the family plan eventhough i just paid my premium?
• 2017-03-01 3:59:19 PM
• 2017-03-01 4:09:15 PM
• Jacob
• Community Legend
• 135 Views
• 1 replies
• 0 likes

I wish i could just email someone instead of using this ridiculous post thing.

I have been making payments to spotify since october and i had no confirmation that my subscription went through. spotify didn't even work for me after a bit and i had no idea i was making payments until this month. i'd like a refund of everything i ...

• UppityPaul
• Newbie
• I have been making payments to spotify since october and i had no confirmation that my subscription went through. spotify didn't even work for me after a bit and i had no idea i was making payments u...
• 2017-03-01 4:04:04 PM
• 2017-03-01 4:07:39 PM
• Jacob
• Community Legend
• 726 Views
• 1 replies
• 0 likes

Collocation issue with Amazon Family

Hello, As a collocation with friends, we have created a Spotify Family account, however, this is the second time that we are kicked off the program because Spotify was unable to check the address.How could we solve this issue and keep our Spotify Fam...

• such514
• Casual Listener
• Hello,   As a collocation with friends, we have created a Spotify Family account, however, this is the second time that we are kicked off the program because Spotify was unable to check the ad...
• 2017-03-01 11:14:51 AM
• 2017-03-01 3:32:08 PM
• such514
• Casual Listener
• 248 Views
• 2 replies
• 0 likes

Lost my premium account and can't get a new one with 30 days free

Hi everyone, I had an account on Spotify since 2 years, thanks to the Bouygues Telecom's bonus. But I've lost my premium account this week, because of my operator. They told me to contact you, in order to have a premium account with 30 days free and ...

• meljsw
• Newbie
• Hi everyone,   I had an account on Spotify since 2 years, thanks to the Bouygues Telecom's bonus. But I've lost my premium account this week, because of my operator. They told me to contact yo...
• 2017-03-01 12:33:06 PM
• 2017-03-01 3:20:23 PM
• Maxim
• Spotify Star
• 234 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

PREMIUM SUBSCRIPTION PAUSED AFTER ONE WEEK OF PAYMENT

I just renewed my subscription last 02-21-2017 and was able to enjoy my subscription until today (03-01-2017). My Premium subscription paused, when using Spotify app it's showing that my payment failed and it's requiring me to Downgrade in order to c...

• potatoveggie
• Newbie
• I just renewed my subscription last 02-21-2017 and was able to enjoy my subscription until today (03-01-2017). My Premium subscription paused, when using Spotify app it's showing that my payment fail...
• 2017-03-01 4:34:02 AM
• 2017-03-01 2:50:24 PM
• Maxim
• Spotify Star
• 197 Views
• 1 replies
• 0 likes

NO PAY BY MOBILE OPTION

My friend's account has a pay by mobile option whilst my has not, I want to know why my friend has that option and she just bought a subscription via that option earlier, why don't I have that option for my account?

• JeromeC
• Newbie
• My friend's account has a pay by mobile option whilst my has not, I want to know why my friend has that option and she just bought a subscription via that option earlier, why don't I have that option...
• 2017-03-01 2:28:26 PM
• 2017-03-01 2:34:51 PM
• Maxim
• Spotify Star
• 606 Views
• 1 replies
• 0 likes

new e-mail; can't remember password

• ricsut
• Casual Listener
• 2017-02-28 10:28:28 PM
• 2017-03-01 2:21:08 PM
• KatesHere
• Community Legend
• 313 Views
• 3 replies
• 0 likes

No puedo conectarme

Me da error 404 al poner conectar con fb, y cuando ingreso por email me dice " ya utilizaste está cuenta de mail "

• Lucasbocha
• Casual Listener
• Me da error 404 al poner conectar con fb, y cuando ingreso por email me dice " ya utilizaste está cuenta de mail "
• 2017-02-28 9:58:10 PM
• 2017-03-01 2:19:09 PM
• Lucasbocha
• Casual Listener
• 522 Views
• 2 replies
• 0 likes

Discover Weekly playlist in French

Brief description of the issue: I'm an English speaker and my overall web and android interface displays in English, but this week's Discover Weekly is entirely French artists. Steps to reproduce the issue:First I log in.Then I go to "your music"Then...

• brent_a_petrie
• Casual Listener
• Brief description of the issue:   I'm an English speaker and my overall web and android interface displays in English, but this week's Discover Weekly is entirely French artists.   Step...
• 2017-02-28 4:16:39 AM
• 2017-03-01 2:00:40 PM
• Maxim
• Spotify Star
• 562 Views
• 3 replies
• 0 likes

British Account in Latvia

Will I be able to use my british account in Latvia for 3 months?

• Blessu
• Newbie
• Will I be able to use my british account in Latvia for 3 months?
• 2017-03-01 1:14:23 PM
• 2017-03-01 1:25:54 PM
• Jacob
• Community Legend
• 174 Views
• 1 replies
• 0 likes

Start Profile Again From Scratch?

Not sure if there's a way of doing this so would appreciate any ideas...Background:I've had a Spotify account (logged in from and linked to Facebook) for a few years. I play in a wedding band, so apart from using it to listen to music which I like, I...

• MaxRiffage
• Casual Listener
• Not sure if there's a way of doing this so would appreciate any ideas... Background: I've had a Spotify account (logged in from and linked to Facebook) for a few years. I play in a wedding band, ...
• 2017-03-01 10:36:42 AM
• 2017-03-01 1:20:33 PM
• Bittencourt
• Spotify Star
• 599 Views
• 1 replies
• 0 likes
• Account
  Subscription

Wife kicked off my Spotify Family Account

So my wife and I have lived at the same address for 15 years. She just got kicked off my family account because they coun't confirm we live at the same address !? No matter what address we put in for her now after I've resent the invite to the family...

• Brianon
• Regular
• So my wife and I have lived at the same address for 15 years. She just got kicked off my family account because they coun't confirm we live at the same address !?   No matter what address...
• 2017-03-01 12:42:37 PM
• 2017-03-01 1:16:01 PM
• Bittencourt
• Spotify Star
• 418 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Charged twice this month

• francesq62
• Newbie
• 2017-03-01 12:53:21 PM
• 2017-03-01 1:13:01 PM
• Bittencourt
• Spotify Star
• 158 Views
• 1 replies
• 0 likes

Student Discount Renewal

Hi,I'm trying to renew my student discount for spotify, I've done it once before but I can't remember how to do it. Everything I see says to cancel my subscription then restart it, I didn't have to do that last time, has it changed? ThanksBeth

• Shafinator
• Casual Listener
• Hi, I'm trying to renew my student discount for spotify, I've done it once before but I can't remember how to do it. Everything I see says to cancel my subscription then restart it, I didn't have to...
• 2017-02-28 11:09:29 PM
• 2017-03-01 12:48:38 PM
• Shafinator
• Casual Listener
• 219 Views
• 2 replies
• 0 likes

Student Subscription UK

Hi, Last year i set up my Student account via UNiDAYS, after 12 months spotify started charging me £9.99 again as the said they would so i canncelled the subscription. However, when i go to use my student discount again via UNiDAYS it states that my ...

• Courtneyannex
• Casual Listener
• Hi,  Last year i set up my Student account via UNiDAYS, after 12 months spotify started charging me £9.99 again as the said they would so i canncelled the subscription. However, when i go to us...
• 2017-02-28 7:52:46 PM
• 2017-03-01 12:09:02 PM
• Hubo
• Community Legend
• 304 Views
• 6 replies
• 0 likes

Payment failed

Hi, for some reason, no matter which card I use, Ive used 4 different cards, different accounts, one of which is my company card, all with funds available, I keep getting a failed payment message on the website when updating details.

• thomaskidd1
• Casual Listener
• Hi, for some reason, no matter which card I use, Ive used 4 different cards, different accounts, one of which is my company card, all with funds available, I keep getting a failed payment message on ...
• 2017-03-01 11:26:51 AM
• 2017-03-01 12:02:11 PM
• Jacob
• Community Legend
• 302 Views
• 3 replies
• 0 likes

I need to have my account removed YESTERDAY

How in the **bleep** do I even contact support here without posting links for the world to see? This is absolutely retarded from a security point of view. Need to have spotify rep contact NOW to sort this out.I did not spend 9.9 euros a month for 7 y...

• user-removed
• Visitor
• How in the **bleep** do I even contact support here without posting links for the world to see? This is absolutely retarded from a security point of view.   Need to have spotify rep contact NO...
• 2017-03-01 10:01:43 AM
• 2017-03-01 11:59:15 AM
• Jacob
• Community Legend
• 168 Views
• 1 replies
• 0 likes
• Account

**bleep** hit the fan when I tried to deativate my facebook account

Hi community, **bleep** hit the fan when I tried to deativate my facebook account and make a new Spotify profile. After clicking the 'disconnect facebook' button in the desktop app it logged me out, but I couldn't cancel the subscription or whatever....

• geoffriehoiting
• Casual Listener
• Hi community,   **bleep** hit the fan when I tried to deativate my facebook account and make a new Spotify profile. After clicking the 'disconnect facebook' button in the desktop app it logged...
• 2017-02-28 6:08:24 PM
• 2017-03-01 9:07:26 AM
• geoffriehoiting
• Casual Listener
• 243 Views
• 3 replies
• 0 likes
• Account
  Login
  Premium

Big problem with my accounts (cannot login with my premium account)

Spotify,I'm having issues trying to access to my premium account. If you look for my email in your database it must be two times because I can login using facebook connect (and I access into a standard spotify account) and using the "remember my pass...

• user-removed
• Visitor
• Spotify, I'm having issues trying to access to my premium account. If you look for my email in your database it must be two times because I can login using facebook connect (and I access into a...
• 2017-02-21 6:12:05 PM
• 2017-03-01 8:43:29 AM
• Indanielo
• Newbie
• 210 Views
• 2 replies
• 0 likes