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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264462 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264462 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13049 Views
  • 6 replies
  • 11 likes
  • Security
  • 13049 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529540 Views
  • 989 replies
  • 113 likes
  • Account
  • 529540 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128135 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128135 Views
  • 74 replies
  • 12 likes

Misslead and signed up for premium family whit a promp from the app

The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I canceled the transaction when I realised and was sti...

  • Newbie
  • The app prompted me saying there was an issue paying for my premium subscription, it was not until all my new credit card details had been filled in did it say it was for "Spotify premium family" I c...
  • Catee
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

i've received a pyment from my bank account but i dont have any subs on spotify

i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit card or stole my info? i need to go to the police ...

  • Newbie
  • i've received on 1/03/2017 a payment for a subs on mybank account from spotufy but i dont have any subs why spotify take my money and i dont have any subs on it, possibly anyone have cloned my credit...
  • Masta_22
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Account locked and subscription

Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?

  • Newbie
  • Hi. I was logged out from my spotify account and now i cant log back in since stupid me forgot the password and also my Apple Mail is also locked. Will i still be charged for the premium subscription?
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Double debiting

Hi,on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month. Thank you for your answer. (Gerne auch in Deutsch :-))

  • Newbie
  • Hi, on my Paypal-account I have two times the same amount with different invoice numbers. In my "cost-side" I can read that is debited again in one month.     Thank you for your answer....
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

premium for family

Hello!I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to premium, because there are always an alert that they en...

  • Newbie
  • Hello! I have a problem - month ago we made a premium for family and everything was perfect, but suddenly two members were unsubscribed from it and now 2 of my 5 family members can't subscribe to pr...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Me subscribí a PREMIUM por error

Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta básica así que la premium menos!

  • Newbie
  • Hola, necesito ayuda, mi sobrino me agarró el teléfono y se subscribió a primium por error y ahora no sé como cancelarlo porque está en el período de prueba. Por favor ayuda, casi ni uso la cuenta bá...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Paguei a conta premium e não consigo usar

Boa tarde,Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?

  • Casual Listener
  • Boa tarde, Paguei a conta premium pelo boleto, mas paguei online, mas até agora não consigo usar, alguem pode me ajudar ?
  • Bittencourt
  • Spotify Star
  • 430 Views
  • 8 replies
  • 0 likes
  • 430 Views
  • 8 replies
  • 0 likes

Impossible d'annuler abonnement

Bonjour,J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne vois rien d'autre que l'abonnement family...! J'ai ten...

  • Newbie
  • Bonjour, J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne v...
  • osornios
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Ingresar a version premiun ya adquirida

Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?

  • Newbie
  • Acabo de ingresar a mi usuario, y no me aparece mi cuenta xomo premium sino que la version free y me dice q adquiera la version premium.. ¿que paso?
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Changing from Student Discount to Regular Premium Account

I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be a regular premium account, but can't seem to find ...

  • Newbie
  • I had my Spotify for a few months before switching to a student discount account. I graduated last year, however my payment details have just started "failing". I want to update my profile to just be...
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 224 Views
  • 1 replies
  • 0 likes

Account continually getting hacked/hijacked

My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll look on my iPhone, and it'll say something like "Cont...

  • Regular
  • My Spotify account keeps getting hacked/hijacked. For the past month, when I am listening to Spotify on my phone or on Amazon Tap, Spotify will stop and then play a random song I didn't pick. I'll lo...
  • osornios
  • Spotify Star
  • 3077 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 3077 Views
  • 1 replies
  • 0 likes

Student Discount switch

I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this problem and knows how to fix it.

  • Newbie
  • I switch to the Student Discount price months ago and the website says i should only be charged the 4.99 but I have been charged the 12.99 every month anyway... Wondering if anyone has had this probl...
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

plan familiar con tarjeta de prepago

Hola! compré una tarjeta de prepago en un Oxxo en MX, pero al ingresarla para pagar mi plan familiar, me dice que no puedo combinar un plan premium con uno existente... alguien me puede ayudar con esto porfa?

  • Newbie
  • Hola! compré una tarjeta de prepago en un Oxxo en MX, pero al ingresarla para pagar mi plan familiar, me dice que no puedo combinar un plan premium con uno existente... alguien me puede ayudar con es...
  • osornios
  • Spotify Star
  • 17343 Views
  • 1 replies
  • 0 likes
  • 17343 Views
  • 1 replies
  • 0 likes

Solved!! Link my old spotify account with my new rogers account

I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can still log into Spotify from my device, but cannot liste...

  • Casual Listener
  • I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can stil...
  • Masta_22
  • Roadie
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Logging in

Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated!

  • Newbie
  • Hi, I have forggotten my password and email account i used to create my account with, any help would be greatly appreciated! 
  • osornios
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 246 Views
  • 1 replies
  • 0 likes

My account got reset

Hi Spotify, All of a sudden today, I was asked to log in into my account, even though I used spotify just an hour earlier. Trying to log in with Facebook, as per usual, I get the error that my facebook is not connected to spotify. I tried to click on...

  • Visitor
  • Hi Spotify,   All of a sudden today, I was asked to log in into my account, even though I used spotify just an hour earlier. Trying to log in with Facebook, as per usual, I get the error that ...
  • osornios
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Error With Visa Payment

Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error:"Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day" Im from argent...

  • Newbie
  • Hello! Todya my account got unlisted from premium membership due to "payment missing" but when I'm trying to make the payment, I get the error: "Credit Card Stopped Working “Oops, seems your card ...
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Rogers

I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?

  • Newbie
  • I have free 6 months subscription because i signed a new plan with rogers but spotify is still charging me. what do i do?
  • osornios
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

[All Platforms] Changelog after each Update (In-App)

I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?

  • Newbie
  • I keep getting the same error message that the credit card month has not been enter when it has and correct. Any ideas?
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes