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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83087 Views

29 replies

0 likes

  • 83087 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103890 Views

10 replies

3 likes

Account
Login
  • 103890 Views
  • 10 replies
  • 3 likes

CHARGED TWICE!

I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?

Newbie

I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?

Emirso2

Regular

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Getting my password

I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email through FaceBook but it still doesnt port over? I am l...

Newbie

I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email thr...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Charged two different amounts for one month of premium account

Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you.

Visitor

Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you. 

user-removed

Not applicable

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Unable to cancel subscription

I want to cancel my subscription, but every time I get an error that something went wrong... I AM NOT GOING TO PAY FOR ANOTHER MONTH Please fix this...

Casual Listener

I want to cancel my subscription, but every time I get an error that something went wrong...   I AM NOT GOING TO PAY FOR ANOTHER MONTH   Please fix this...

HermanHoornaert

Casual Listener

259 Views

1 replies

0 likes

Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

being overcharged

Hey thereHere's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36-005056963182 got charged 17.99 24/2/17 - Transaction...

Regular

Hey there Here's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36...

nmfc75

Regular

393 Views

2 replies

0 likes

Subscription
  • 393 Views
  • 2 replies
  • 0 likes

Exasperatedmum

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...

Regular

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and pas...

Exasperatedmum

Regular

413 Views

4 replies

0 likes

Account
  • 413 Views
  • 4 replies
  • 0 likes

Company number

Is it possible to change a wrong company number (BTW-nummer) on the online billing?

Newbie

Is it possible to change a wrong company number (BTW-nummer) on the online billing?

Maxim

Spotify Star

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Profile show

I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?

Visitor

I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?

Maxim

Spotify Star

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Sell Spotify cards

Hello everyone,Sorry for my English.Can you tell me how to resell Spotify cards. I have an electronics store, but I do not find how to resell them.Thank you very much.

Casual Listener

Hello everyone, Sorry for my English. Can you tell me how to resell Spotify cards. I have an electronics store, but I do not find how to resell them. Thank you very much.

Maxim

Spotify Star

952 Views

3 replies

0 likes

Other
  • 952 Views
  • 3 replies
  • 0 likes

Cannot connect on Android Google Pixel

I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect

Newbie

I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect

sickofit

Casual Listener

1196 Views

3 replies

0 likes

  • 1196 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to bypass free trial

Sprint accidentally deleted my Spotify off my account and only can add the 30 day free trial. However, since I've already had the free trial 2yrs ago spotify/sprint will not let access my already downloaded music and playlist. I need help bypassing t...

Newbie

Sprint accidentally deleted my Spotify off my account and only can add the 30 day free trial. However, since I've already had the free trial 2yrs ago spotify/sprint will not let access my already dow...

Melody

Spotify

2262 Views

2 replies

0 likes

  • 2262 Views
  • 2 replies
  • 0 likes

Solved!! My account is not the same on different devices

I have the problem that when I log in to my Spotify account it alters between two "version" of my account. So when I log in at home on my iPhone or my Mac or find my account through friends accounts, it's my "original" account with all my favourite p...

Visitor

I have the problem that when I log in to my Spotify account it alters between two "version" of my account. So when I log in at home on my iPhone or my Mac or find my account through friends accounts,...

user-removed

Not applicable

4324 Views

2 replies

0 likes

Account
Login
Other
  • 4324 Views
  • 2 replies
  • 0 likes

Switching to family

Hello, I have the Premium account and i pay $12.99. I would like to switch over to a family account, but it will not let me. What can i do to fix this?

Newbie

Hello, I have the Premium account and i pay $12.99. I would like to switch over to a family account, but it will not let me. What can i do to fix this?

Maxim

Spotify Star

250 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Accidentally charged my credit card for a subscription

I would like a refund. My ex charged my credit card for his subscription. Luckily I was able to cancel it right away since I have the account info, but my card was still charged.

Newbie

I would like a refund. My ex charged my credit card for his subscription. Luckily I was able to cancel it right away since I have the account info, but my card was still charged.

TobiasYoung

Composer

400 Views

1 replies

0 likes

Login
Premium
  • 400 Views
  • 1 replies
  • 0 likes

Cant remember my password and the email address has changed

I have used my facebook password to try and change my spotify email but it keeps saying wrong password and I cant remember what one I used! Nothing is working and I cant get an email link as the email account has closed some time ago... help

Newbie

I have used my facebook password to try and change my spotify email but it keeps saying wrong password and I cant remember what one I used! Nothing is working and I cant get an email link as the emai...

TobiasYoung

Composer

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Canceling account

I am being charged every month yet when I go to cancel the subscription it states that I am currently free and does not allow option to cancel.

Regular

I am being charged every month yet when I go to cancel the subscription it states that I am currently free and does not allow option to cancel.

TobiasYoung

Composer

930 Views

9 replies

0 likes

  • 930 Views
  • 9 replies
  • 0 likes

Refund possibly?

I let my subscription on for too long and forgot to cancel until I saw the charge as pending on my card, I have little to no money and I just started working again and won't get paid until 2 weeks, i have canceled and was wondering if there's was a w...

Casual Listener

I let my subscription on for too long and forgot to cancel until I saw the charge as pending on my card, I have little to no money and I just started working again and won't get paid until 2 weeks, i...

Jose125Hdez

Casual Listener

520 Views

5 replies

0 likes

Subscription
  • 520 Views
  • 5 replies
  • 0 likes

Spotify is offline/can't log in with facebook

For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting and reconnecting to my wifi just in case which didn't he...

Casual Listener

For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting ...

TobiasYoung

Composer

957 Views

6 replies

0 likes

Login
  • 957 Views
  • 6 replies
  • 0 likes

family plan members gone....??

My account was paused because of expired credit card. I just updated it but when i go the family plan its not showing any of my family members that were linked to my account. pjwinstallsphilip@pjwinstalls.com ThanksPhilip

Newbie

My account was paused because of expired credit card.  I just updated it but when i go the family plan its not showing any of my family members that were linked to my account.     &nb...

TobiasYoung

Composer

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

family premium

I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?

Regular

I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?

carlonssho

Music Fan

863 Views

10 replies

0 likes

Premium
Subscription
  • 863 Views
  • 10 replies
  • 0 likes