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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421647 Views
  • 965 replies
  • 108 likes
  • Account
  • 421647 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186585 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186585 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103490 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103490 Views
  • 69 replies
  • 10 likes

Blacklist Artists in "My Mixtape"

Respectively I banned an artist ("Banks") from "my mixtape". Now all my mixtapes are missing songs from Banks, though theirs name is used in the mix description. How can I remove the artist from "blacklist"?

  • Newbie
  • Respectively I banned an artist ("Banks") from "my mixtape". Now all my mixtapes are missing songs from Banks, though theirs name is used in the mix description. How can I remove the artist from "bla...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Can't log in to my Premium account

Hey, Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac. Turned platform on and off, disconnected and reconnected from Facebook, generated a password through app seting...

  • Newbie
  • Hey,    Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac.   Turned platform on and off, disconne...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Paying for premium but not receiving it?

I hope someone can help? I have message Spotify but had a response to come on here? For the last year I have been paying for premium and until recently been fine. Now all of a sudden I'm seeing ads and it's the free version?! My supscription was a tr...

  • Newbie
  • I hope someone can help? I have message Spotify but had a response to come on here? For the last year I have been paying for premium and until recently been fine. Now all of a sudden I'm seeing ads a...
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 2 replies
  • 0 likes
  • Account
  • 257 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family + HBO Combined Subscription for $20

Hello,A few days ago I received a notification from Spotify offering for me to upgrade to a combined subscription that would include Spotify Family and HBO for $20 (IIRC). At the time, I had just moved and was looking at ISPs. Now I can't find that o...

  • Newbie
  • Hello, A few days ago I received a notification from Spotify offering for me to upgrade to a combined subscription that would include Spotify Family and HBO for $20 (IIRC). At the time, I had just m...
  • user-removed
  • Not applicable
  • 1367 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1367 Views
  • 1 replies
  • 0 likes

Superuser Contribution US student subscription for an international student

Hi,I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I was wonder if I could use my banking details for the...

  • Newbie
  • Hi, I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I...
  • user-removed
  • Not applicable
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Family betaalmethodes

Waarom is het niet mogelijk om een Spotify Family abbonement te betalen via Ideal? In onze familie heeft niemand een Paypal en/of creditcard en wij vinden het overbodig om deze hiervoor erbij te nemen.

  • Casual Listener
  • Waarom is het niet mogelijk om een Spotify Family abbonement te betalen via Ideal?  In onze familie heeft niemand een Paypal en/of creditcard en wij vinden het overbodig om deze hiervoor erbij ...
  • GerdienH
  • Newbie
  • 372 Views
  • 3 replies
  • 1 likes
  • Other
  • 372 Views
  • 3 replies
  • 1 likes

Starbucks premium

I recently got a job at starbucks and have had one account for a long time, I didn't realize i was creating a new spotify account to link my partner numbers to. Is there any way to delete the account or transfer the subscription? I tried the general ...

  • Newbie
  • I recently got a job at starbucks and have had one account for a long time, I didn't realize i was creating a new spotify account to link my partner numbers to. Is there any way to delete the account...
  • KatesHere
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Plays music I dont have on my playlist

My playlists have gotten a second playlist named the same but with the word radio in it..so when I'm playing my list songs I dont have on MY list starts playing ..before it was only when my playlist had ended and it then kept playing this random musi...

  • Casual Listener
  • My playlists have gotten a second playlist named the same but with the word radio in it..so when I'm playing my list songs I dont have on MY  list starts playing ..before it was only when my pla...
  • Cupcakemom
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Other
  • 196 Views
  • 2 replies
  • 0 likes

I cant listen music in spotify

Hello,My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP

  • Casual Listener
  • Hello, My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP
  • Hubo
  • Community Legend
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Payment via mobile not available

I am from the Philippines and I want to pay subscription using globe via mobile option but the method of payment cannot be found in the list. Instead gcash was on the list but i dont have any idea how gcash works. And I was told that using payment vi...

  • Casual Listener
  • I am from the Philippines and I want to pay subscription using globe via mobile option but the method of payment cannot be found in the list. Instead gcash was on the list but i dont have any idea ho...
  • dwynethd
  • Newbie
  • 296 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution charged twice a month

My account *******@gmail.com. Is being charge twice a month, One was charged on 26th Jan for the $14.99 and one was charge 3rd feb which is the family plan for $9.99. 02/03/2017 Purchase: 12345678 SPOTIFY USA NEW YORK NY Card: ****9384 02/03/2017 -9....

  • Visitor
  • My account *******@gmail.com. Is being charge twice a month, One was charged on 26th Jan for the $14.99 and one was charge 3rd feb which is the family plan for $9.99. 02/03/2017 Purchase:...
  • MaryS
  • Roadie
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
  • 203 Views
  • 2 replies
  • 0 likes

Cancelled my premium subscription and still being charged

Hello, I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges. I'm super dissapointed ...

  • Casual Listener
  • Hello,   I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paym...
  • Hubo
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Superuser Contribution Já paguei e está pausada a conta

Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!

  • Newbie
  • Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't cancel subscription, tried Chrome, Firefox, Safari

At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.

  • Newbie
  • At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.
  • Hubo
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me

  • Newbie
  • I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me 😞
  • AndyJoel
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Organization Plans (Family Plans)

I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to have an account each for them. Technically they ha...

  • Newbie
  • I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to...
  • Hubo
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through; can't download apps

I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the payment went through but I think that it might be ...

  • Newbie
  • I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the...
  • user-removed
  • Not applicable
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes