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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415021 Views
  • 965 replies
  • 108 likes
  • Account
  • 415021 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181674 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181674 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102174 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102174 Views
  • 68 replies
  • 10 likes

Solved!! Missing "Year in Review 2016"... other solutions not working.

I've posted in a similar thread, but the accepted answer does not work for me. Making a new thread for visibility and hopefully a solution. https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyaccountrelated/page/1/thread-id/25...

  • Newbie
  • ...orumtopicpage/board-id/spotifyaccountrelated/page/1/thread-id/250853   Browse > Genre & Moods > Wrapped ... does not exist for me.  Like many frustrated in that other thread, I...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Other
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

Tengo la cuenta de mail que asocie a Spotify bloqueada y no recuerdo la contraseña !! Necesito recuperarla pero no puedo cambiarla ni cambiar la cuenta de mail. Alguna solución ??

  • Newbie
  • Tengo la cuenta de mail que asocie a Spotify bloqueada y no recuerdo la contraseña !! Necesito recuperarla pero no puedo cambiarla ni cambiar la cuenta de mail. Alguna solución ??
  • user-removed
  • Not applicable
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dificuldade plano familiar

Recentemente assinei o plano premium familiar. Quando meus familiares acessam o convite o sistema diz que não é possivel validar o endereço. Já cancelei a assinatua e refiz para checar o endereço informado mas segue o mesmo problema. O que posso faze...

  • Newbie
  • Recentemente assinei o plano premium familiar. Quando meus familiares acessam o convite o sistema diz que não é possivel validar o endereço. Já cancelei a assinatua e refiz para checar o endereço inf...
  • user-removed
  • Not applicable
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema cambio nazione

mi sono trasferito in islanda e voglio condividere con la mia ragazza che vive con me il mio account premium con un account premium family, ma non riesco in nessun modo a cambiare la nazione dove vivo, nonostate seleziono islanda risulto sempre in it...

  • Newbie
  • mi sono trasferito in islanda e voglio condividere con la mia ragazza che vive con me il mio account premium con un account premium family, ma non riesco in nessun modo a cambiare la nazione dove viv...
  • user-removed
  • Not applicable
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Canceled but still charged

Hello, I make sure I fully complete the cancel process but still sharged.How could I do ?

  • Newbie
  • Hello, I make sure I fully complete the cancel process but still sharged. How could I do ?
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Accounts Cancelled and still getting charged.

My wife and I both had Spotify Premium and cancelled our accounts last month. For several months prior to that we were being charged 3x instead of 2, and I never received a response to the multiple emails that I sent. My wife has sent emails as well....

  • Casual Listener
  • My wife and I both had Spotify Premium and cancelled our accounts last month. For several months prior to that we were being charged 3x instead of 2, and I never received a response to the multiple e...
  • Maxim
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Gift Card

Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday. I was wondering if I could cancel this email. Or canceling the gift card. I dont mind using the giftcar...

  • Casual Listener
  • Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday.  I was wondering if I could cancel this email....
  • user-removed
  • Not applicable
  • 1328 Views
  • 1 replies
  • 0 likes
  • Gift Card
  • 1328 Views
  • 1 replies
  • 0 likes

Entering Spotify Family doesnt work

When i click on the invite link to spotify family and enter the code, my name,adresse and everything else and then click on confrim, it says it cant confirm that we are living in the same adresse. how can i fix this ?

  • Newbie
  • When i click on the invite link to spotify family and enter the code, my name,adresse and everything else and then click on confrim, it says it cant confirm that we are living in the same adresse. ho...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHanged a country, now cannot pay for Premium

Hello,I have a problem with Premium subscription. I am from Lithuania, but I'm living in France now. My main card, however, is Lithuanian one. Had to change my country on spotify since it doesn't allow to use it more than 14days abroad. Now I wanted ...

  • Newbie
  • Hello, I have a problem with Premium subscription. I am from Lithuania, but I'm living in France now. My main card, however, is Lithuanian one. Had to change my country on spotify since it doesn't a...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Can't keep the student subscription after changed country

Hi there, I was studing in UK and was using the student subscription which was £4.99 / mth. Recently I moved to Hong Kong to contiune my studies, I try to change the card details to a HongKong credit card due to my UK card has been cancelled, the sys...

  • Regular
  • Hi there,   I was studing in UK and was using the student subscription which was £4.99 / mth.   Recently I moved to Hong Kong to contiune my studies, I try to change the ...
  • Hubo
  • Community Legend
  • 488 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 488 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution La musique gratuite pour les handicapés pour leur permettre un moment d'évasion.

J ai écrit a SPOTIFY.MonsieurJe vous remercie pour votre produit je suis handicapés moteur bras corps jambes et j'aimais danser énormément mais as chaque fois que j'avais pas le morale j'écoute la musique qui me transporte et fait comme si je danser ...

  • Newbie
  • J ai écrit a SPOTIFY. Monsieur Je vous remercie pour votre produit je suis handicapés moteur bras corps jambes et j'aimais danser énormément mais as chaque fois que j'avais pas le morale j'écoute...
  • user-removed
  • Not applicable
  • 470 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Salve, mi è scaduta la carta prepagata nel periodo in cui avrei dovuto pagare Spotify. Ne ho richiesta una nuova ma deve ancora arrivarmi e 2 giorni fa ho ricevuto una notifica in cui c'era scritto che entro 5 giorni avrei perso l'abbonamento se non ...

  • Newbie
  • Salve, mi è scaduta la carta prepagata nel periodo in cui avrei dovuto pagare Spotify. Ne ho richiesta una nuova ma deve ancora arrivarmi e 2 giorni fa ho ricevuto una notifica in cui c'era scritto c...
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium code family subscription

I placed my order on line for the family subscription and when my husband clicked the link it wants a premium code from my receipt.... we have tried the account number and vat number but neither work what are we doing wrong?

  • Newbie
  • I placed my order on line for the family subscription and when my husband clicked the link it wants a premium code from my receipt.... we have tried the account number and vat number but neither work...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i find out who the account administrator is?

I have premium and thought that my daughter's account was linked to mine. After checking her account it says that she is a member of a family account and only the administrator can make changes but it doesn't say who the administrator is. My account ...

  • Newbie
  • I have premium and thought that my daughter's account was linked to mine. After checking her account it says that she is a member of a family account and only the administrator can make changes but i...
  • user-removed
  • Not applicable
  • 2225 Views
  • 1 replies
  • 0 likes
  • 2225 Views
  • 1 replies
  • 0 likes

A whole album by Coconut Records suddenly became unavailable

A mere week ago I listened to it and now it says it's unavailable, is there any way to fix this? I really want to listen to it again.

  • Newbie
  • A mere week ago I listened to it and now it says it's unavailable, is there any way to fix this? I really want to listen to it again.
  • carriecourogen
  • Newbie
  • 473 Views
  • 3 replies
  • 1 likes
  • Account
  • 473 Views
  • 3 replies
  • 1 likes

Cant log in

I had another accoutn on spotify, then i accidentely entered in my facebook. Now i cannot access my older account(https://open.spotify.com/user/12172788869), what should i do? Ive tried to enter with facebook again but it doesnt connect with that acc...

  • Casual Listener
  • I had another accoutn on spotify, then i accidentely entered in my facebook. Now i cannot access my older account(https://open.spotify.com/user/12172788869), what should i do?  Ive tried to ent...
  • lucasvich
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Accessing my account

Hi,I am a premium user and at the moment I cannot acces my account, cannot reset my password(because spotify says my email address is not related to any username, and my username is apparently connected to another e-mail address?) however, just 15 da...

  • Visitor
  • Hi, I am a premium user and at the moment I cannot acces my account, cannot reset my password(because  spotify says my email address is not related to any username, and my username is apparentl...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Spotify Not Working On iphone

I pay for Spotify through Apple & it is connected through my Facebook account. For some reason even though I've paid my subscription it isn't working.

  • Casual Listener
  • I pay for Spotify through Apple & it is connected through my Facebook account. For some reason even though I've paid my subscription it isn't working. ☹️
  • Maxim
  • Spotify Star
  • 265 Views
  • 4 replies
  • 0 likes
  • 265 Views
  • 4 replies
  • 0 likes

Being billed twice after payment source changed

I changed the payment information 3 months ago. Checking my accounts reveals that I am still being charged to the original payment type and ALSO now being charged at the new payment source. HELP!!!

  • Newbie
  • I changed the payment information 3 months ago. Checking my accounts reveals that I am still being charged to the original payment type and ALSO now being charged at the new payment source. HELP!!!
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Charged a $28.00 "fee"

Hello, So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in that account. However, nowhere have I seen that anyone else has been charg...

  • Newbie
  • Hello,      So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in t...
  • Maxim
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes