Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Estou com problemas, coloco meu cartão! está tudo certo, mas dá erro! o que fazer?
Hi, I just bought spotify premium for myself, but I was wondering, would it be possible to switch to a family plan without paying twice?
I want to delete a account so i can use that email for a new account. I think if i want to delete an account i have to login to it and do something. I cant remember my password to the account and whenever i go to change it, it says "The email address...
I'm trying to change from using my Facebook login to logging in with Spotify details. I basically want to deactivate my Facebook. In doing so, Spotify won't work without being logged in to Facebook. Does anyone know how to change this?
I'm trying to reset my password but when I use the link emailed to my email account &I add the new passwords I get a message tosay the page has timed out?Any suggestions?
So yesterday, i paid for my student discount. I received a confirmation email from spotify. However I don't know why premium is not working. I am still getting ads and this is driving me crazy.PS: the email that i used is different than the one on sp...
Hi there,A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore.Spotify saying me that they couldn't check that I do live in the same...
man, spotify, you're AWFUL I've emigrated from australia to canada. I would like to update my payment details to pay my account with my canadian card, instead of my australian paypal account. Step 1: I go to change payment, and enter my canadian cred...
I've been using Spotify over a year. I checked my credit card extracts, i've never charged twice so far, but in december (i'm sure I didnot make any upgrades) one in the 10th and one in the 19th of december, spotify took 15 TRY twice (its about $5).
Hello everyone, I was hoping for advice on removing an unauthorized device from my Spotify account. Currently when I open Spotify on my mobile or computer there is another device listed as "Echo 9000". I do not own, or know anyone that owns and Amazo...
I dont use support forums for PAID products. That is such a slap in your face to paying customers! For free customers, sure I have no issue. But when I pay money, I expect an IMMEADIATE avenue to rectify YOUR companys illicit billing practices. POST ...
Dear support, please assist to remove me account as premium from existing Premium Family, I do not want to go thru the family admin account owner.
I'm a vodaphone customer who is signed up for the red offer which entitles me to 1 year premium level of spotify and yet I'm not receiving it. I have contacted vodaphone and they say it reads that I've claimed the offer. Something has occurred incorr...
Hello, I would like to pay for my premium for family subrscription in advance. The only options you have are gift cards that have the amounts for the basic. Is there another way to pay in advance that equals the amount monthly with tax included? than...
Hi. it could be great if i was able to change the language to English, no matter hich country i am in.Now i am a foregin person living i Greece, forced to have a greek spotify and i dont understand any greek..
HeiI paid spotify the 10th this month as you can see from the attachment. But I cannot access premium spotify.Please look into iy[snip]
I signed the Spotify Premium on December 27, because Spotify was offering a promotion of 16 BRL worth 3 months of Spotify Premium, but spent 1 month and Spotify Premium is already exhausted ... I want my 2 months of Spotify that I still have . The pr...
My Family Premium Members ha´ve to type in my address for finaly using the spotify family premium..I dont know why but the address i gave them is wrong..Is there a possibilty to see my address anywhere?I cant see anything on my Account Properties.I h...
Hello, I have a Spotify Premium account associated to my cellphone company in Canada. I'm leaving the country for a couple of months, and will cancel my line. That being said, the company (Fido) told me that I would lose my Spotify account if I put m...
I am trying to add a friend to my Spotify account so I can share music with her. I don't have Facebook connected to the Spotify account and neither does she. How can we connect to make this happen? I have tried on all my clients (phone, PC, and brows...