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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76521 Views

28 replies

0 likes

  • 76521 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94383 Views

9 replies

2 likes

Account
Login
  • 94383 Views
  • 9 replies
  • 2 likes

Spotify hacked and password changed

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log out everywhere' I cant change the password thereby l...

Newbie

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log o...

TobiasYoung

Composer

365 Views

1 replies

0 likes

Account
  • 365 Views
  • 1 replies
  • 0 likes

Change username

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged into FB, but I do not see a place that says spodify. ...

Newbie

I set up through Facebook to spodify, since then Verizon canceled my email address. I changed my email address on FB but now I cannot seem to figure out how to change my email on Spodify. I logged in...

TobiasYoung

Composer

504 Views

3 replies

0 likes

Account
  • 504 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Card expiry

It won't let me sign up for premium because it won't accept the expiry date on my card

Newbie

It won't let me sign up for premium because it won't accept the expiry date on my card 😞

MaryS

Roadie

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago doble cuenta familiar

Tengo una cuenta familiar y este mes se me ha echo un doble cargo a la tarjeta, pero solo aparece reflejado uno

Casual Listener

Tengo una cuenta familiar y este mes se me ha echo un doble cargo a la tarjeta, pero solo aparece reflejado uno

Julian

Moderator

317 Views

1 replies

0 likes

Account
Other
  • 317 Views
  • 1 replies
  • 0 likes

Being charged more than

Hello, I am a spotify member.I noticed that on November 27, 2016, I was charged $10.00 for my monthly subscription. My college student discount have not expired since it has not been 1 year since I joined. I should be only paying $4.99 per month for ...

Newbie

Hello, I am a spotify member.I noticed that on November 27, 2016, I was charged $10.00 for my monthly subscription. My college student discount have not expired since it has not been 1 year since I j...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Can't change country = Can't login

Moved to Slovenia but my account is stuck in Finland, and profile doesnt have option to change it. Help!

Newbie

Moved to Slovenia but my account is stuck in Finland, and profile doesnt have option to change it. Help!

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Cancelled premium still charged

I subscribed to premium on 23/11/2016.I was not able to access same for most of the free period due to issues with my phone.I cancelled my subscription on Thursday (23/02/2017) but it was not acknowledged. I cancelled again yesterday and it stated th...

Casual Listener

I subscribed to premium on 23/11/2016. I was not able to access same for most of the free period due to issues with my phone. I cancelled my subscription on Thursday (23/02/2017) but it was not ack...

grainfen1

Casual Listener

253 Views

2 replies

0 likes

  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pago y lo puedo usar Spotify premiun

Llevo dos meses que me hacen el cargo y me dice que me debo de registrar a premiun y no se que hacer si me cobraban y no me dan el servicio

Visitor

Llevo dos meses que me hacen el cargo y me dice que me debo de registrar a premiun y no se que hacer si me cobraban y no me dan el servicio

Julian

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add anyone to my family account

Good Morning,I still (since December) cannot add anyone of my familiy members (living in the same household) to my family account. And I am not able to add my street aadress to my profile. this may be the reason for this, because there is no way to c...

Visitor

Good Morning, I still (since December) cannot add anyone of my familiy members (living in the same household) to my family account. And I am not able to add my street aadress to my profile. this may...

Julian

Moderator

312 Views

1 replies

0 likes

Premium
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!!!!!

Tengo un plan familiar con mis hermanos, los cuales ellos salen de viaje por trabajo y todo eso. Yo soy el admin de el plan familiar. Cada mes se les quita el premium de spotify lo cual es molesto porque se les borra playlist guardadas que tienen. El...

Newbie

Tengo un plan familiar con mis hermanos, los cuales ellos salen de viaje por trabajo y todo eso. Yo soy el admin de el plan familiar. Cada mes se les quita el premium de spotify lo cual es molesto po...

Julian

Moderator

339 Views

1 replies

0 likes

Account
Premium
Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Mudança de e-mail e senha sem a minha permissão

Hoje de manhã acordo, vou checar os meus e-mails e vejo que alguem mudou o e-mail da minha conta do spotify para um outro que eu nunca vi na minha vida, inclusive a minha senha. Não estou conseguindo entrar com o meu login e senha na minha conta do s...

Casual Listener

Hoje de manhã acordo, vou checar os meus e-mails e vejo que alguem mudou o e-mail da minha conta do spotify para um outro que eu nunca vi na minha vida, inclusive a minha senha.   Não estou co...

EduardoVoga

Casual Listener

1104 Views

2 replies

0 likes

Account
Login
Security
  • 1104 Views
  • 2 replies
  • 0 likes

Someone change my email address and password on spotify account.!!!!!!

Hellow, I think someone stole my Spotify account. He changed e-mail adress and password. Now I cannot acess to spotify account. Please concact me on e-mail adres which was used when account was first time created. Thanks a lot for quick reply.

Newbie

Hellow, I think someone stole my Spotify account. He changed e-mail adress and password. Now I cannot acess to spotify account. Please concact me on e-mail adres which was used when account was first...

wingshq

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Student discount

Hi, I started the three month free trial and then was charged £9.99 which I don't mind but I have a student discount code. I've now signed up to a student premium account but does this mean I will be charged twice every month? And is there a chance o...

Newbie

Hi, I started the three month free trial and then was charged £9.99 which I don't mind but I have a student discount code. I've now signed up to a student premium account but does this mean I will be...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Forgot my email attached to spotify

Hi! I need help on how to change the email linked to my spotify acct. I forgot my password but i know my username. However, "forgot password" does not work for me because i also forgot my email. Help pls. Thanks a lot

Newbie

Hi! I need help on how to change the email linked to my spotify acct. I forgot my password but i know my username. However, "forgot password" does not work for me because i also forgot my email. Help...

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Paid for premium, but still on free account

So I've two accounts one of which is premium but both are showing up as a free account.payment was recently taken from my bank account .Please help

Casual Listener

So I've two accounts one of which is premium but both are showing up as a free account.payment was recently taken from my bank account .Please help

Maxim

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Solved!! My Songs is empty

My Songs is empty in my account.i was on vaccation and used spotify only once outside my country Austria, in the phillipines.i changed the country in my settings to the phillipines because spotify wanted it to.i can't remember if "my songs" list was ...

Visitor

My Songs is empty in my account. i was on vaccation and used spotify only once outside my country Austria, in the phillipines. i changed the country in my settings to the phillipines because spotif...

Bittencourt

Spotify Star

718 Views

3 replies

0 likes

  • 718 Views
  • 3 replies
  • 0 likes

Subscription

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

Casual Listener

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

lcolling

Community Legend

227 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Charged and not received

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and I later got charged the 5$

Newbie

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and ...

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes