Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4016 Views
  • 0 replies
  • 9 likes
  • Security
  • 4016 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462014 Views
  • 974 replies
  • 110 likes
  • Account
  • 462014 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204451 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204451 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112441 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112441 Views
  • 72 replies
  • 12 likes

Solved!! Already have premium

Switched to a new device and downloaded the app and signed in. Now its saying i dont have premium. Ive paid 3 months in advance. Any advice?

  • Casual Listener
  • Switched to a new device and downloaded the app and signed in. Now its saying i dont have premium. Ive paid 3 months in advance. Any advice?
  • Laeddis87
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

cobro spotify familiar dos veces

Me han cobrado dos veces la suscripción desees el mes de noviembre hasta la fecha como puedo solucionar este problema?

  • Newbie
  • Me han cobrado dos veces la suscripción desees el mes de noviembre hasta la fecha como puedo solucionar este problema?
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Subscription mistake

I heard of an offering (0,99€ for three months), which I found really attractive so i figured I'd start using Spotify again after a break for a couple of years. Then it turns out I did not get the special offer altough it always was my intention to d...

  • Newbie
  • I heard of an offering (0,99€ for three months), which I found really attractive so i figured I'd start using Spotify again after a break for a couple of years. Then it turns out I did not get the sp...
  • doverj
  • Newbie
  • 223 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 223 Views
  • 1 replies
  • 0 likes

student subscription charge

I've been subscribing for spotify premium for awhile now with the student discount (paying $4.99+tax) but I just checked my credit card statement and realized that spotify is charging me $9.99+tax for the past two months. Why is it not $4.99 anymore?...

  • Newbie
  • I've been subscribing for spotify premium for awhile now with the student discount (paying $4.99+tax) but I just checked my credit card statement and realized that spotify is charging me $9.99+tax fo...
  • ErikG
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

changement de formule

Bonjour, nous avons voulu acheter la formule "spotify family",mais finalement nous avons reçu un abonnement pour la formule "sportify premium". Comment peut on passer de la formule premium a la formule family? Merci d'avance

  • Casual Listener
  • Bonjour, nous avons voulu acheter la formule "spotify family",mais finalement nous avons reçu un abonnement pour la formule "sportify premium". Comment peut on passer de la formule premium a la formu...
  • osornios
  • Spotify Star
  • 4560 Views
  • 5 replies
  • 0 likes
  • 4560 Views
  • 5 replies
  • 0 likes

new phone...everything gone!!!!???

so I recently got a new phone and with the package deal I got spotify premium and everything was working fine. however there was a problem with the phones hardware and they sent a replacement....now when I log in everything is gone!!

  • Newbie
  • so I recently got a new phone and with the package deal I got spotify premium and everything was working fine. however there was a problem with the phones hardware and they sent a replacement....now ...
  • user-removed
  • Not applicable
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Forgot my username and email but I have my password

The thing is that I forgot my email adress and the username with it. But I do remember my password and I put my credit card informations so I really need to log in.. I really don't know what to do

  • Newbie
  • The thing is that I forgot my email adress and the username with it. But I do remember my password and I put my credit card informations so I really need to log in.. I really don't know what to do
  • ErikG
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Unlinking Previous Email

All I want is to just simply use my previous email I had for my now deactivated Facebook account for my new non-Facebook connected Spotify account.

  • Visitor
  • All I want is to just simply use my previous email I had for my now deactivated Facebook account for my new non-Facebook connected Spotify account.
  • ErikG
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Re: credit card problem

buenas noches!! disculpen una consulta, quien me pudiera ayudar estaria agradecido, tuve una cuenta premium pues ya la cancele, y estoy utilizando la gratis, aun asi se me esta debitando los $11 dolares. Ya entre a mi cuenta/suscripcion y me aparece ...

  • Newbie
  • buenas noches!! disculpen una consulta, quien me pudiera ayudar estaria agradecido, tuve una cuenta premium pues ya la cancele, y estoy utilizando la gratis, aun asi se me esta debitando los $11 dola...
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Account Claim

Hi guys, I've posted this in another place: I have a client looking to claim an old profile, but they don't have the information or old address to reset a password. How do we go about helping them get back into the account?Shawn

  • Casual Listener
  • Hi guys,   I've posted this in another place:   I have a client looking to claim an old profile, but they don't have the information or old address to reset a password.   How do ...
  • KatesHere
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Ciao a tutti , ho un abbonamento premium da quasi un anno , questo mese non avendo ricaricato la carta dove Spotify preleva i 9,99 euro , il mio account è passato da premium a free. Ieri ho ricaricato la carta , ma ancora il mio account risulta free....

  • Newbie
  • Ciao a tutti , ho un abbonamento premium da quasi un anno , questo mese non avendo ricaricato la carta dove Spotify preleva i 9,99 euro , il mio account è passato da premium a free. Ieri ho ricaricat...
  • Maria_B
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account under someone else's name

I was currently on my work computer where my boss was signed into his spotify (as we play this throughout the place) I went to click 'find friends' thinking I was logged into my account and continued to 'sign in through facebook'...then I realized I ...

  • Casual Listener
  • I was currently on my work computer where my boss was signed into his spotify (as we play this throughout the place) I went to click 'find friends' thinking I was logged into my account and continued...
  • Maria_B
  • Moderator
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution i am getting charged on two different amex cards - cant find second subscription to cancel?

i am getting billed 15.14 on one card for my family plan and 9.99 on another card and i dont know why and cant find it online or find anyone at spotify to call?

  • Casual Listener
  • i am getting billed 15.14 on one card for my family plan and 9.99 on another card and i dont know why and cant find it online or find anyone at spotify to call?
  • 1263163225
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Brand Account/ Licences to play music in a commercial setting

I have some questions about using Spotify in my commercial setting. If I own a Spotify "Brand" Account AND have previously paid for the mechanical rights of all the songs in my playlists-, can I now use my Spotify playlists to play background music i...

  • Newbie
  • ...n my playlists-, can I now use my Spotify playlists to play background music in my public/commercial setting? …Or am I still breaking Spotify's terms?   "we grant you a limited, non-exclusive, r...
  • Maxim
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Split family

I am from a split family and I spend 50% at one house and 50% at another house I have siblings on both sides that I want to make a family premium with will I be able to do it with family from both houses or only one?

  • Newbie
  • I am from a split family and I spend 50% at one house and 50% at another house I have siblings on both sides that I want to make a family premium with will I be able to do it with family from both ho...
  • spellmanderek
  • Newbie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

I cant activate the 60 day premium trial

I noticed spotify is running the promo but everytime I try, it gives me an error for the 60 day trial, i nvr been a premium user

  • Casual Listener
  • I noticed spotify is running the promo but everytime I try, it gives me an error for the 60 day trial, i nvr been a premium user 
  • Maxim
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • Premium
  • 326 Views
  • 3 replies
  • 0 likes

How can i speak to a spotify rep

I am having issues finding what account I use for my premium account

  • Newbie
  • I am having issues finding what account I use for my premium account
  • KatesHere
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Cambiar de país con cuenta paypal

Tengo cuenta de México y me mudé a Perú. Quiero cambiar país en la cuenta, pero las opciones de pago de Perú no me admiten pago por PayPal o con Diners.

  • Casual Listener
  • Tengo cuenta de México y me mudé a Perú. Quiero cambiar país en la cuenta, pero las opciones de pago de Perú no me admiten pago por PayPal o con Diners.
  • Bittencourt
  • Spotify Star
  • 1147 Views
  • 3 replies
  • 0 likes
  • 1147 Views
  • 3 replies
  • 0 likes

how to get my music from my phone to my computer ?

Hi, I have spotify on my iphone with all the music i like, artists, playlist...then i downlouded spotify on my computer and get into my account with my email and password but in there i don't have at all all the music i have on my phone. How should i...

  • Newbie
  • Hi,   I have spotify on my iphone with all the music i like, artists, playlist...then i downlouded spotify on my computer and get into my account with my email and password but in there i don'...
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

two different premium accounts on same debit card need to cancel one of them

tried to do a friend a favor and let him use my debit card for his premium account and set on auto-pay. they no longer use it and his account keeps charging my card. Want to cancel his account but not mine and dont have access to his account... pleas...

  • Newbie
  • tried to do a friend a favor and let him use my debit card for his premium account and set on auto-pay. they no longer use it and his account keeps charging my card. Want to cancel his account but no...
  • TobiasYoung
  • Composer
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes