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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421357 Views
  • 965 replies
  • 108 likes
  • Account
  • 421357 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186469 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186469 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103463 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103463 Views
  • 69 replies
  • 10 likes

Subscription

I have tried many times to subscribe through PayPal and it hasn't worked. Please help!

  • Casual Listener
  • I have tried many times to subscribe through PayPal and it hasn't worked. Please help!
  • ItsDezi
  • Casual Listener
  • 322 Views
  • 6 replies
  • 0 likes
  • 322 Views
  • 6 replies
  • 0 likes

Onkyo 545 trouble

Hi, I have trouble with my Onkyo TX-NR545. One month no problem, but 2 days can´t play music correctly on my reciever. On phone and PC is working normal. Reciever is already reinstal but problem not solved. Can someone help please.

  • Newbie
  • Hi, I have trouble with my Onkyo TX-NR545. One month no problem, but 2 days can´t play music correctly on my reciever. On phone and PC is working normal. Reciever is already reinstal but problem not ...
  • Elektricity
  • Casual Listener
  • 414 Views
  • 2 replies
  • 1 likes
  • Other
  • 414 Views
  • 2 replies
  • 1 likes

Premium Family

Jag betalar för Spotify Premium Family sedan länge genom Spotify, men det har aldrig fungerat. Jag har loggat ut alla enheter. Jag har skickat varsin inbjudan till de fyra övriga familjemedlemmarna. De har fått mailen, men det enda som står är att de...

  • Newbie
  • Jag betalar för Spotify Premium Family sedan länge genom Spotify, men det har aldrig fungerat. Jag har loggat ut alla enheter. Jag har skickat varsin inbjudan till de fyra övriga familjemedlemmarna. ...
  • stefanwahlstrom
  • Newbie
  • 534 Views
  • 3 replies
  • 0 likes
  • Premium
  • 534 Views
  • 3 replies
  • 0 likes

Solved!! Premium account identified as free account

Hey there, I'm owner of a family premium account with all it's features. I can use all these features and I pay my monthly fee for these features. I wanted to change my debit card details because I'm switching to another bank very soon. The problem i...

  • Casual Listener
  • Hey there,   I'm owner of a family premium account with all it's features. I can use all these features and I pay my monthly fee for these features. I wanted to change my debit card details be...
  • Bittencourt
  • Spotify Star
  • 909 Views
  • 7 replies
  • 0 likes
  • 909 Views
  • 7 replies
  • 0 likes

Working in different Countries

Hello,I'm trying to understand the Premium family. I'm working in two countries, traveling from one to the other at least every month. I would like to know if when I'm working in the other country, different from the one that I started my account, if...

  • Newbie
  • Hello, I'm trying to understand the Premium family. I'm working in two countries, traveling from one to the other at least every month. I would like to know if when I'm working in the other countr...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! will somebody talk to me .... please

How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes rather frustrating after the sixth occasion. My ema...

  • Casual Listener
  • How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes ...
  • Maxim
  • Spotify Star
  • 1692 Views
  • 7 replies
  • 0 likes
  • Mac
  • 1692 Views
  • 7 replies
  • 0 likes

Hundreds of weird songs added

So each time I long onto my account (we are in a family account) there are hundreds of new crzy songs that I nor none of my family members have downloaded. So like weird Hungarian rap, Skrillex, Kanye West and other really really random songs. When I...

  • Newbie
  • So each time I long onto my account (we are in a family account) there are hundreds of new crzy songs that I nor none of my family members have downloaded. So like weird Hungarian rap, Skrillex, Kany...
  • Hubo
  • Community Legend
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Charged twice per month

I am a student. I switched to Student discount months ago. I am still charged $9.99 AND $4.99. None of my other accounts are upgraded. I cannot afford to have you take $15 every month. Please refund for the incorrect months. I have bank statements to...

  • Newbie
  • I am a student. I switched to Student discount months ago. I am still charged $9.99 AND $4.99. None of my other accounts are upgraded. I cannot afford to have you take $15 every month. Please refund ...
  • Hubo
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Who is listening on my account?

I have the Family Premium acct with 4 users. Each of course has their own profile. The last couple of months I am getting pop up messages saying that "Spotify has been paused because my account is being used somewhere else". I am only signed in on on...

  • Newbie
  • I have the Family Premium acct with 4 users. Each of course has their own profile. The last couple of months I am getting pop up messages saying that "Spotify has been paused because my account is be...
  • Hubo
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • iOS
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge of Spotify premium after unsubscribe

I made the unsubscription from Spotify premium in november last year, and i'm still being charged in my bank account (i noticed it this month). Don't know how to contact them to solve this. Any help would be welcome. Thanks in advance!

  • Casual Listener
  • I made the unsubscription from Spotify premium in november last year, and i'm still being charged in my bank account (i noticed it this month). Don't know how to contact them to solve this. Any help ...
  • irisaznar
  • Casual Listener
  • 316 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 316 Views
  • 3 replies
  • 0 likes

Solved!! [Family] Allow Family Members with a different Address

For some reasons 3 of my family members has been deleted from my family plan of spotify and I can't add them again, every time I send them the invitation is asking them a code to continue which I don't have, what can I do?

  • Casual Listener
  • For some reasons 3 of my family members has been deleted from my family plan of spotify and I can't add them again, every time I send them the invitation is asking them a code to continue which I don...
  • masnsen666
  • Casual Listener
  • 540 Views
  • 6 replies
  • 0 likes
  • 540 Views
  • 6 replies
  • 0 likes

Changed country now cannot add my fiance to my spotify family

Hello, I recently moved to switzerland and now changed my account info to from NL Switzerland. My russian fiance moved here to switzerland also, i would like to add her to my spotify family. I cant add her to my account because my account thinks iam ...

  • Casual Listener
  • Hello,    I recently moved to switzerland and now changed my account info to from NL  Switzerland.   My russian fiance moved here to switzerland also, i would like to add her ...
  • Timvanbuitenen
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 211 Views
  • 2 replies
  • 0 likes

My premium is paused but I paid with a gift card and it shows in my receipts folder.

I brought a Spotify Gift Card for $39.00 at Countdown because my subscription was due to run out, I redeemed it on my account on 4/2/17 and it shows in my receipts folder but you've paused my Premium subscription, why?

  • Casual Listener
  • I brought a Spotify Gift Card for $39.00 at Countdown because my subscription was due to run out, I redeemed it on my account on 4/2/17 and it shows in my receipts folder but you've paused my Premium...
  • vickiwall
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Premium Family, adding members who currently don't have an account previously.

I have just upgraded my subscribtion to premium family and i would like to add family members to the account. They have not previously held an account. How can they join the family subscribtion and do they have to sign up prior to being added to the ...

  • Newbie
  • I have just upgraded my subscribtion to premium family and i would like to add family members to the account. They have not previously held an account. How can they join the family subscribtion and d...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Upgrade Subscription

Hi!I have the spotify app. I cant find any option allowing me to upgrade my subscription from free to premium. The thing is I also cant use the official site in any browser to upgrade my subscription because my money is on appstore.Any suggestions wo...

  • Casual Listener
  • Hi! I have the spotify app. I cant find any option allowing me to upgrade my subscription from free to premium. The thing is I also cant use the official site in any browser to upgrade my subscripti...
  • Maxim
  • Spotify Star
  • 495 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 495 Views
  • 4 replies
  • 0 likes

Unable to redeem Spotify gift card

I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again." Any help would be apprecated!

  • Casual Listener
  • I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again."   Any help would be a...
  • Bittencourt
  • Spotify Star
  • 584 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 584 Views
  • 6 replies
  • 0 likes

American Express gift card won't work

I am currently trying to use an AMEX gift card to purchase Premium. It has $30 on it, so I don't understand why it won't go through. Please help!

  • Visitor
  • I am currently trying to use an AMEX gift card to purchase Premium. It has $30 on it, so I don't understand why it won't go through. Please help!
  • Catee
  • Community Legend
  • 3560 Views
  • 1 replies
  • 0 likes
  • 3560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating Facebook email not working

So I want to deactivate my Facebook account and use Spotify as a standalone app using the numerical log in username. However, I cannot access my email account linked to my Facebook and so cannot create a password for Spotify. I have changed my Facebo...

  • Newbie
  • So I want to deactivate my Facebook account and use Spotify as a standalone app using the numerical log in username. However, I cannot access my email account linked to my Facebook and so cannot crea...
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sign in using app

Hi iv gone back to spotify free but now cant login using app it said i dont hav an account yet i can still login to my account in brouser and if i try make a new account it said my emails alrdy used. Iv tryed re installing app with no change any help...

  • Newbie
  • Hi iv gone back to spotify free but now cant login using app it said i dont hav an account yet i can still login to my account in brouser and if i try make a new account it said my emails alrdy used....
  • MonicaM_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes