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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420121 Views
  • 965 replies
  • 108 likes
  • Account
  • 420121 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185832 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185832 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103246 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103246 Views
  • 69 replies
  • 10 likes

Solved!! My Premium account does not exist

My Premium (and main) account (nmlss777) does not exist anymore and I don't know why. I was using it yesterday as usually and today it's no longer accessible. An error message popped out on my Mac client, I tried to put my password but it didn't work...

  • Regular
  • My Premium (and main) account (nmlss777) does not exist anymore and I don't know why. I was using it yesterday as usually and today it's no longer accessible. An error message popped out on my Mac cl...
  • user-removed
  • Not applicable
  • 2062 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
  • 2062 Views
  • 12 replies
  • 0 likes

No longer a student

Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium so I don't lose my playlists! Any help would be ap...

  • Newbie
  • Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I have pay premium when i have an offer!

I have pay a suscription but I have a offer wich sais that i would have it for 3 months free!!!I have seen all my acounts! One of them is free an the other was premium with an offer!Why did you make me to pay!

  • Casual Listener
  • I have pay a suscription but I have a offer wich sais that i would have it for 3 months free!!! I have seen all my acounts! One of them is free an the other was premium with an offer! Why did you m...
  • Maxim
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

I can't get premium account

When i try my free account upgrade to premium , always this thing happening.

  • Regular
  • When i try my free account upgrade to premium , always this thing happening.
  • Jacob
  • Community Legend
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

Premium account

My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?

  • Casual Listener
  • My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?
  • kirashi
  • Community Legend
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 229 Views
  • 3 replies
  • 0 likes

Solved!! Spotify pausing after each song...

So, iv been using Spotify for awhile now. I am a premium user, the 10 Euro a month comes out of my account(I have checked) and for some reason after each and every song spotify stops playing. so i went to the FAQ's you guys have and found the problem...

  • Casual Listener
  • So, iv been using Spotify for awhile now. I am  a premium user, the 10 Euro a month comes out of my account(I have checked) and for some reason after each and every song spotify stops playi...
  • Bushboy
  • Newbie
  • 23458 Views
  • 11 replies
  • 0 likes
  • 23458 Views
  • 11 replies
  • 0 likes

Being charged for an unknown account

Hi,I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for the past few months I have been charged double for onl...

  • Newbie
  • Hi, I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for t...
  • TobiasYoung
  • Composer
  • 1632 Views
  • 1 replies
  • 0 likes
  • 1632 Views
  • 1 replies
  • 0 likes

Country Change

I am trying to change my country but when I click the drop-down menu, there are no other options except USA

  • Newbie
  • I am trying to change my country but when I click the drop-down menu, there are no other options except USA
  • Mirluls
  • Music Fan
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Need Help with Payment

So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink it for me?

  • Casual Listener
  • So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink i...
  • kirashi
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 382 Views
  • 3 replies
  • 0 likes

family plan owner but not premium????

Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me listen to music a la carte only allows me random and I ...

  • Casual Listener
  • Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me list...
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 263 Views
  • 3 replies
  • 0 likes

Can people see your iTunes library on Spotify?

In Spotify preferences there's an area that says 'Local Files'. Under 'Show tracks from these sources:', the option iTunes was checked. Does that mean that people can see my iTunes music? Or does that mean that iTunes shows up in my own Spotify? I'm ...

  • Casual Listener
  • In Spotify preferences there's an area that says 'Local Files'.  Under 'Show tracks from these sources:', the option iTunes was checked. Does that mean that people can see my iTunes music? Or do...
  • user-removed
  • Not applicable
  • 6389 Views
  • 3 replies
  • 0 likes
  • Security
  • 6389 Views
  • 3 replies
  • 0 likes

Solved!! Subscription did not go back from family to free

I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot

  • Casual Listener
  • I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot
  • Rommel20
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Student discount suddenly stopped

So i had signed up for the student discount to get premium for £5 per months. It has worked for ages but just recently the last two payments have gone as £10. Why has it suddently increased and is there any way to get a refund? Thanks Seb

  • Visitor
  • So i had signed up for the student discount to get premium for £5 per months. It has worked for ages but just recently the last two payments have gone as £10. Why has it suddently increased and is th...
  • shan_smal95
  • Newbie
  • 659 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 659 Views
  • 7 replies
  • 1 likes

Adress

Como se que dirección registre en mi plan premium? Por que estoy conectada a Facebook...

  • Newbie
  • Como se que dirección registre en mi plan premium? Por que estoy conectada a Facebook...
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

I have two accounts and don't know why...

Last.fm scrobble it is one of the codes that keeps popping up on my phone and my tablet. I can log into my Spotify account but it is not my original Spotify account. I found my original account. I have tried logging out of the so-called new account a...

  • Newbie
  • Last.fm scrobble it is one of the codes that keeps popping up on my phone and my tablet. I can log into my Spotify account but it is not my original Spotify account. I found my original account. I ha...
  • osornios
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Se borro mi lista de canciones descargadas.

Al abrir Spotify en mi teléfono solo pude reproducir una canción porque se salió de la aplicación. Cuando entre de nuevo me pedía iniciar sesión nuevamente y al hacerlo fui a la sección de mis canciones y ya no había absolutamente ninguna.Les suplico...

  • Newbie
  • Al abrir Spotify en mi teléfono solo pude reproducir una canción porque se salió de la aplicación. Cuando entre de nuevo me pedía iniciar sesión nuevamente y al hacerlo fui a la sección de mis cancio...
  • osornios
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Spotify in hong kong

I am a Spotify premium user in the UK and am in Hong Kong for a few days. I cannot get access to the system and am getting a message saying "we are having difficulties at present. Please try again later." I have checked my account and all seems well ...

  • Newbie
  • I am a Spotify premium user in the UK and am in Hong Kong for a few days. I cannot get access to the system and am getting a message saying "we are having difficulties at present. Please try again la...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

no puedo cerrar sesión en todos los dispositivos

He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj. Alguien tiene la solución?

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  • Newbie
  •   He tratado de cerrar la sesión y no me deja. Solo aparece este msj, ya he intentado hacerlo en diferentes ocacaciones y solo aparece este msj.   Alguien tiene la solución?
  • osornios
  • Spotify Star
  • 1856 Views
  • 1 replies
  • 0 likes
  • Other
  • 1856 Views
  • 1 replies
  • 0 likes

Premium Trial

Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email asking if I'd like another 30 day trial. I filled every...

  • Newbie
  • Hi! I just joined Spotify. I clicked a link that said I would receive a 7 day trial. Everything was fine but I was upset because I realized I could have gotten a 30 day trial. I receive an email aski...
  • osornios
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes