Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
75555 Views
26 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
92965 Views
9 replies
2 likes
Monthly amounts of $11.99 are being deducted from a debit card for Spotify Australia BUT I DO NOT HAVE ANY TYPE OF SUBSCRIPTION.Its appears impossible to actually talk to Spotify about the problem
Monthly amounts of $11.99 are being deducted from a debit card for Spotify Australia BUT I DO NOT HAVE ANY TYPE OF SUBSCRIPTION. Its appears impossible to actually talk to Sp...
Newbie
188 Views
1 replies
0 likes
estaba pagando un abono de 36 pesos y en febrero me llego el débito por 69 pesos. Por que es este aumento a casi el doble del valor ??A alguien más les ha pasado ?
estaba pagando un abono de 36 pesos y en febrero me llego el débito por 69 pesos. Por que es este aumento a casi el doble del valor ?? A alguien más les ha pasado ?
Roadie
271 Views
1 replies
0 likes
Hi, I have one user that on my family account that I cannot access to remove. The userID infact does not show up on the main page as the other accounts do. I think this is because it has a pound sign (#) in the name. familymember#2. Any thoughts. I w...
Hi, I have one user that on my family account that I cannot access to remove. The userID infact does not show up on the main page as the other accounts do. I think this is becaus...
Casual Listener
551 Views
4 replies
0 likes
My family has been paying for the family premium option since December. My account has denied all of the premium actions while my family's accounts are fine.
My family has been paying for the family premium option since December. My account has denied all of the premium actions while my family's accounts are fine.
Roadie
239 Views
1 replies
0 likes
I am a Spotify Premium user... Am looking for a Presale code to Dispatch North American tour for this week. Can anyone help?
I am a Spotify Premium user... Am looking for a Presale code to Dispatch North American tour for this week. Can anyone help?
Roadie
2591 Views
1 replies
1 likes
Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a way to resolve the issue but my album art is still th...
Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a wa...
Roadie
317 Views
1 replies
0 likes
Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change it on facebook..which i dont have. So I made a new F...
Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change i...
Roadie
255 Views
1 replies
0 likes
Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99).Is that normal? Thanks for you answer. Stephanie
Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99). Is that normal? Thanks for...
Spotify Star
229 Views
1 replies
0 likes
I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me.
I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me.
Spotify Star
288 Views
1 replies
0 likes
Hey there people of the internet,I have some trouble logging in with my phone and I was hoping someone could help me.The problem is as follows:To start off I have correctly filled in my email and password and I have tried resetting my password.When I...
Hey there people of the internet, I have some trouble logging in with my phone and I was hoping someone could help me. The problem is as follows: To start off I have correctly filled in my ema...
Spotify Star
327 Views
1 replies
0 likes
I am paying for a premium subscription yet cannot log in on my iPhone. I could, but now it either just freezes the app or tells me I have the wrong details. I have reset my password, reinstalled twice, it will not let me log in. Might possibly be sin...
I am paying for a premium subscription yet cannot log in on my iPhone. I could, but now it either just freezes the app or tells me I have the wrong details. I have reset...
Spotify Star
250 Views
1 replies
0 likes
About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my settings? is this a server bug?
About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my s...
Spotify Star
346 Views
1 replies
0 likes
I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.
I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.
Spotify Star
245 Views
1 replies
0 likes
Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password?Lo hacen en la comutadora o es su aparto ?Ya intente q entren con con mi usario y dice q no, con el suyo poniendo...
Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password? Lo hacen en la comutadora o es su aparto ? Ya intente q ent...
Gig Goer
1244 Views
7 replies
0 likes
Trying to cancel but when i click it the words just grey out and nothing happens
Trying to cancel but when i click it the words just grey out and nothing happens
Spotify Star
366 Views
3 replies
0 likes
My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the user number, it shows up with my Facebook profile pi...
My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the u...
Spotify Star
303 Views
1 replies
0 likes
I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...
I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for...
Newbie
130161 Views
7 replies
13 likes
My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't just make it one simple step I don't know) where the t...
My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't jus...
Music Fan
682 Views
4 replies
0 likes
Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...
Hi, I looked for a similar subject but unfortunately, didn't find my answer. When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked". In...
Spotify Star
655 Views
3 replies
0 likes
help, i am unable to change countrykeeps saying germany while i am in UAE
help, i am unable to change country keeps saying germany while i am in UAE
Spotify Star
245 Views
1 replies
0 likes
