Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159377 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159377 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509222 Views
  • 985 replies
  • 112 likes
  • Account
  • 509222 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124819 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124819 Views
  • 74 replies
  • 12 likes

Solved!! From premium to family premium

I have payed every month on premium, and now my dad got me over to the family premium. Does it go automatically and stop taking payment from my account and just how or both? Can't find a place where I can delete my bank card. Please help me so I know...

  • Newbie
  • I have payed every month on premium, and now my dad got me over to the family premium. Does it go automatically and stop taking payment from my account and just how or both? Can't find a place where ...
  • Maxim
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Unable to login to web player

Hi Spotify, I am behind a corporate proxy and I am trying to login to the web play. I am using: https://play.spotify.com/?http=1 The login screen works, and I enter my username and password. It says "Authentication failed. Please try again." I know m...

  • Casual Listener
  • Hi Spotify,   I am behind a corporate proxy and I am trying to login to the web play.   I am using: https://play.spotify.com/?http=1   The login screen works, and I enter my user...
  • TobiasYoung
  • Composer
  • 689 Views
  • 1 replies
  • 0 likes
  • Account
  • 689 Views
  • 1 replies
  • 0 likes

Changing country of subscription

Hello,I'm trying to switch the country of my subscription (UK to Canada) and doing as I'm told, i.e. updating payment details. When I enter my Canadian credit card number, it says that it looks like a Canadian card and there's a button "Change to Can...

  • Casual Listener
  • Hello, I'm trying to switch the country of my subscription (UK to Canada) and doing as I'm told, i.e. updating payment details. When I enter my Canadian credit card number, it says that it looks lik...
  • Francois25
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Unable to change payment details

Hey there,i'd like to change my payment details since a long time as i'd get the student discount then, which was taken away some time ago because i'm paying with paypal....Unfortunately i'm not able to change the details and support was not really h...

Change payment details.JPG
  • Regular
  • Hey there, i'd like to change my payment details since a long time as i'd get the student discount then, which was taken away some time ago because i'm paying with paypal.... Unfortunately i'm ...
  • LordRollin
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

I can't see my messages anymore or send songs?

As of yesterday this feature just disappered for me. What....

  • Casual Listener
  • As of yesterday this feature just disappered for me. What....
  • TobiasYoung
  • Composer
  • 532 Views
  • 4 replies
  • 0 likes
  • Account
  • 532 Views
  • 4 replies
  • 0 likes

I want to cancel my premium

I have tried 3 times to cancel my premium, but it tells me that something went wrong and I have to try another time. Please cancel it for me, I am a student and do not have the money anymore. Not even with the student discount. My mail is: ******@liv...

  • Newbie
  • I have tried 3 times to cancel my premium, but it tells me that something went wrong and I have to try another time. Please cancel it for me, I am a student and do not have the money anymore. Not eve...
  • TobiasYoung
  • Composer
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Family premium

My cousin invited me to join the family premium plan. After accepting the invite the page indicated that I am now a member of their premium plan, but when I use the iPhone mobile app its still says I'm on the free. My cousin checked the account is it...

  • Newbie
  • My cousin invited me to join the family premium plan. After accepting the invite the page indicated that I am now a member of their premium plan, but when I use the iPhone mobile app its still says I...
  • TobiasYoung
  • Composer
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Problems logging in

I just downloaded Spotify on my Kindle Fire. I opened the app and clicked on log in, however once I type my username and password (which does work on the PC) I get a message saying that I have already created an account with this email address. Any i...

  • Casual Listener
  • I just downloaded Spotify on my Kindle Fire.  I opened the app and clicked on log in, however once I type my username and password (which does work on the PC) I get a message saying that I have ...
  • rolf007
  • Newbie
  • 540 Views
  • 6 replies
  • 1 likes
  • 540 Views
  • 6 replies
  • 1 likes

Money taken out without premium

I was charged $9.99 this month for the first time, however I don't have premium and it won't give me an option to cancel my subscription. Can I get my money back??

  • Newbie
  • I was charged $9.99 this month for the first time, however I don't have premium and it won't give me an option to cancel my subscription. Can I get my money back??
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Why do not I cant login spotify family premium?

I would like to ask why I have been using Facebook binding account, and has received family members letter, but can not login? And the sys. has always shown that "you can not join this family sharing Premium account. We can not confirm that you are a...

  • Casual Listener
  • I would like to ask why I have been using Facebook binding account, and has received family members letter, but can not login? And the sys. has always shown that "you can not join this family sharing...
  • wjs00348
  • Casual Listener
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium
  • 307 Views
  • 3 replies
  • 0 likes

To premium or not premium. That is the question..

Today I started a family subscription. However I thought I was signing up for the premium family subscription since it had a one month free trial but I still got charged for the month. I guess I did something wrong but if I switch to premium do I hav...

  • Casual Listener
  • Today I started a family subscription. However I thought I was signing up for the premium family subscription since it had a one month free trial but I still got charged for the month. I gu...
  • -Kaiwade-
  • Music Fan
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

problème avec une option

Bonjour, J'ai actuellement un compte spotify free alors que je devrais avoir un compte premum j'ai une option avec mon fournisseur mobile (bouygues telecom) je les ai contacter mais il disent que le probleme viens de spotify Pouvez vous m'aider ? ou ...

  • Casual Listener
  • Bonjour,   J'ai actuellement un compte spotify free alors que je devrais avoir un compte premum  j'ai une option avec mon fournisseur mobile (bouygues telecom) je les ai contacter mais il...
  • lud83
  • Casual Listener
  • 310 Views
  • 3 replies
  • 0 likes
  • Premium
  • 310 Views
  • 3 replies
  • 0 likes

Playlist transfer

my former account m_108 Netraa Jansson i closed due to facebook affiliation,pls transfer my former playlists to this account?Thanks Haribol

  • Visitor
  • my former account m_108 Netraa Jansson i closed due to facebook affiliation,pls transfer my former playlists to this account? Thanks Haribol
  • user-removed
  • Not applicable
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

All my friends and followers have disappeared

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero. Interestingly, however, the playlists of mine that had followers still have them. I have tried logging...

  • Casual Listener
  • I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero.    Interestingly, however, the p...
  • LyndaZae
  • Casual Listener
  • 6375 Views
  • 26 replies
  • 10 likes
  • bug
    bugs
    Facebook
    Friends
    problem
  • 6375 Views
  • 26 replies
  • 10 likes

Money back? how?

How do I get my money back? I didnt used the account since I Paid 

  • Newbie
  • How do I get my money back? I didnt used the account since I Paid  
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento da conta premium e continuo free

Boa tarde, Realizei o pagamento da conta Premium via boleto há uma semana e até o momento continuo como free. O que faço? Obrigado

  • Newbie
  • Boa tarde,   Realizei o pagamento da conta Premium via boleto há uma semana e até o momento continuo como free.   O que faço?   Obrigado
  • Julian
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Cancelling subscription

My daughter has subscribed to spotify and im being charged through my mobile phone company £9.99 per month, she did this with out my permission and i want to cancel the subscription but she can't remember her password or email address - can you help ...

  • Casual Listener
  • My daughter has subscribed to spotify and im being charged through my mobile phone company £9.99 per month, she did this with out my permission and i want to cancel the subscription but she can't rem...
  • KatesHere
  • Community Legend
  • 420 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 420 Views
  • 5 replies
  • 0 likes

Moved countries (UK to CANADA) - updating payment with canadian details

Hi,I've moved from UK to Canada and want to update premium account with new canadian bank details. I have followed trying to update my location profile account settings and then updating my payment details but it eventually it just that I'm in a coun...

  • Casual Listener
  • Hi, I've moved from UK to Canada and want to update premium account with new canadian bank details.    I have followed trying to update my location profile account settings and then upda...
  • KatesHere
  • Community Legend
  • 716 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 716 Views
  • 8 replies
  • 0 likes

Superuser Contribution problème connexion Premium famille

Nous avons deux portables à la maison. Ma blonde utilise notre vieux portable sur lequel nous avions déjà Spotify. Sur cet ordinateur, je me connectais avec mon compte Facebook.Je me suis acheté un nouveau portable pour le travail. Je veux aussi avoi...

  • Newbie
  • Nous avons deux portables à la maison. Ma blonde utilise notre vieux portable sur lequel nous avions déjà Spotify. Sur cet ordinateur, je me connectais avec mon compte Facebook. Je me suis acheté un...
  • Julian
  • Moderator
  • 2422 Views
  • 1 replies
  • 0 likes
  • 2422 Views
  • 1 replies
  • 0 likes