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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80264 Views

28 replies

0 likes

  • 80264 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99459 Views

9 replies

2 likes

Account
Login
  • 99459 Views
  • 9 replies
  • 2 likes

Superuser Contribution Deleted Facebook

Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change it on facebook..which i dont have. So I made a new F...

Newbie

Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change i...

MonicaM_Bogota

Roadie

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Double paiement for premium and family

Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99).Is that normal? Thanks for you answer. Stephanie

Casual Listener

Hi everyone,  I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99). Is that normal?  Thanks for...

osornios

Spotify Star

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

I can't change my country

I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me.

Newbie

I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me. 

osornios

Spotify Star

295 Views

1 replies

0 likes

Account
  • 295 Views
  • 1 replies
  • 0 likes

Can't log in with premium account on my galaxy s7

Hey there people of the internet,I have some trouble logging in with my phone and I was hoping someone could help me.The problem is as follows:To start off I have correctly filled in my email and password and I have tried resetting my password.When I...

Newbie

Hey there people of the internet, I have some trouble logging in with my phone and I was hoping someone could help me. The problem is as follows: To start off I have correctly filled in my ema...

osornios

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

I cannot log in on my iPhone

I am paying for a premium subscription yet cannot log in on my iPhone. I could, but now it either just freezes the app or tells me I have the wrong details. I have reset my password, reinstalled twice, it will not let me log in. Might possibly be sin...

Newbie

I am paying for a premium subscription yet cannot log in on my iPhone.    I could, but now it either just freezes the app or tells me I have the wrong details.    I have reset...

osornios

Spotify Star

265 Views

1 replies

0 likes

Account
Login
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Not receiving any notifications at all.

About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my settings? is this a server bug?

Newbie

About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my s...

osornios

Spotify Star

350 Views

1 replies

0 likes

Account
  • 350 Views
  • 1 replies
  • 0 likes

Redeemed Gift card, Spotify still wants payment for premium

I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.

Newbie

I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium. 

osornios

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

mis familiares no se pueden conectar a mi premium plan familiar

Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password?Lo hacen en la comutadora o es su aparto ?Ya intente q entren con con mi usario y dice q no, con el suyo poniendo...

Casual Listener

Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password? Lo hacen en la comutadora o es su aparto ? Ya intente q ent...

kelekelesiu

Gig Goer

1283 Views

7 replies

0 likes

  • 1283 Views
  • 7 replies
  • 0 likes

Clicking cancel subscription does nothing

Trying to cancel but when i click it the words just grey out and nothing happens

Casual Listener

Trying to cancel but when i click it the words just grey out and nothing happens 

osornios

Spotify Star

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

Can't access my premium account. My username got changed to a user number.

My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the user number, it shows up with my Facebook profile pi...

Newbie

My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the u...

osornios

Spotify Star

311 Views

1 replies

0 likes

Account
Login
Premium
  • 311 Views
  • 1 replies
  • 0 likes

Songs won't download for offline use

I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...

Newbie

I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work.     I have three playlists.  One downloaded every song for...

JerryM

Newbie

131183 Views

7 replies

13 likes

  • 131183 Views
  • 7 replies
  • 13 likes

Password box missing from cancellation page...

My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't just make it one simple step I don't know) where the t...

Music Fan

My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't jus...

Liofa

Music Fan

705 Views

4 replies

0 likes

Account
Premium
Subscription
  • 705 Views
  • 4 replies
  • 0 likes

Solved!! Problem linking with PSN

Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...

Casual Listener

Hi, I looked for a similar subject but unfortunately, didn't find my answer. When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked". In...

osornios

Spotify Star

684 Views

3 replies

0 likes

Account
Login
  • 684 Views
  • 3 replies
  • 0 likes

change country

help, i am unable to change countrykeeps saying germany while i am in UAE

Newbie

help, i am unable to change country keeps saying germany while i am in UAE  

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Are there any humans working for Spotify?

Spotify has been charging my credit card account for the past several months, I have logged into my account and it does not have my credit card number on file nor does it show a subscription. I have been trying to contact someone at this company to h...

Visitor

Spotify has been charging my  credit card account for the past several months, I have logged into my account and it does not have my credit card number on file nor does it show a subscription. I...

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Listening on Multiple Devices with One Account

Greetings Spotify family! I've signed up for a Family account so that we can listen to music on multiple devices using the same account. However, it appears that even with the family plan we can only listen on one device with our account. We're not i...

Newbie

Greetings Spotify family!   I've signed up for a Family account so that we can listen to music on multiple devices using the same account. However, it appears that even with the family plan we...

aprildawn422

Newbie

950 Views

2 replies

1 likes

Premium
  • 950 Views
  • 2 replies
  • 1 likes

Didn't get my free trial!

Hi I just subscribed for premium but on the receipt it says I paid. I thought I was supposed to get a 30 day free trial. Can someone please help me?

Visitor

Hi I just subscribed for premium but on the receipt it says I paid. I thought I was supposed to get a 30 day free trial.  Can someone please help me? 

Jordanjoy101

Newbie

994 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 994 Views
  • 3 replies
  • 0 likes

Superuser Contribution Eu comprei a assinatura premium de 3 meses em promoção, pelo preço de um mês, mas.. .

Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram o recibo por e-mail, estava escrito que eu tinha p...

Newbie

Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram...

Bittencourt

Spotify Star

625 Views

3 replies

0 likes

Account
Free
Premium
  • 625 Views
  • 3 replies
  • 0 likes

close facebook account with premium subscription

hola! cerre mi cuenta de facebook y aun tenia activa mi cuenta de spotify premium me gustaria saber si puedo cancelar mi subscripcion desde otro lugar o si puedo ingresar con mi email de otra forma para poder recuperar mi cuenta de spotify ! gracias!...

Casual Listener

hola! cerre mi cuenta de facebook y aun tenia activa mi cuenta de spotify premium me gustaria saber si puedo cancelar mi subscripcion desde otro lugar o si puedo ingresar con mi email de otra forma p...

kelekelesiu

Gig Goer

364 Views

3 replies

0 likes

Account
  • 364 Views
  • 3 replies
  • 0 likes