Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 337 Views
  • 0 replies
  • 6 likes
  • Security
  • 337 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 437082 Views
  • 971 replies
  • 108 likes
  • Account
  • 437082 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194525 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194525 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106544 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106544 Views
  • 70 replies
  • 11 likes

Superuser Contribution still being charged after cancellation...

I cancelled my premium membership months ago and I am still being charged. I just cancelled again five minutes ago. Hopefully a second cancellation and this message will work. I forgot to cancel before my trial period was up but did right after I not...

  • Casual Listener
  • I cancelled my premium membership months ago and I am still being charged. I just cancelled again five minutes ago. Hopefully a second cancellation and this message will work. I forgot to cancel befo...
  • AndyJoel
  • Spotify Legend
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Cancel my premium for family (membership)

Hi,I have a question.How I can cancel my membership for premium for family?

  • Casual Listener
  • Hi, I have a question. How I can cancel my membership for premium for family?
  • Sepehrraisi
  • Casual Listener
  • 325 Views
  • 4 replies
  • 0 likes
  • 325 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas Spotify Familiar Cambio de Direccion

Me suscribi a spotify familiar el año pasado. Y como no recordaba la direccion para añadir a otros amigos, tuve que cancelar la suscripcion como leí en la ayuda para poder volver a suscribirme y generar una nueva dirección, pero al hacerlo no me perm...

  • Newbie
  • Me suscribi a spotify familiar el año pasado. Y como no recordaba la direccion para añadir a otros amigos, tuve que cancelar la suscripcion como leí en la ayuda para poder volver a suscribirme y gene...
  • user-removed
  • Not applicable
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 391 Views
  • 1 replies
  • 0 likes

Tengo cuenta Premium y aparece como Gratis

Hola! Un familiar me invitó a ser parte de su pack Premium y hasta el día de hoy andaba bien. Ahora mi cuenta aparece como Gratis. Le pregunté a otros miembros de este Plan familiar si les pasó lo mismo y ellos no tienen problema. Qué puede estar mal...

  • Newbie
  • Hola! Un familiar me invitó a ser parte de su pack Premium y hasta el día de hoy andaba bien. Ahora mi cuenta aparece como Gratis. Le pregunté a otros miembros de este Plan familiar si les pasó lo mi...
  • jairosk8
  • Music Fan
  • 898 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 898 Views
  • 1 replies
  • 0 likes

Account

Hi - my son Tyler Smith turned me onto Spotify and I never had to pay for it - he did on a premium account. Now it will not l eg me play as it says I kdid not pay? I never had to pay and I feel embarrased asking him if he did not pay or if he cancell...

  • Newbie
  • Hi - my son Tyler Smith turned me onto Spotify and I never had to pay for it - he did on a premium account.  Now it will not l eg me play as it says I kdid not pay?  I never had to pay and ...
  • jairosk8
  • Music Fan
  • 174 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Spotify saves to HDD but can't find the files

sorry if wrong place... As title suggests; however i am **somewhat** aware that what i ask is possible, so i am not asking **how** i am asking >>> If i am a premium user **which i am** and the music is in the *public domain* which it is, otherwise Sp...

  • Regular
  • ...ser **which i am** and the music is in the *public domain* which it is, otherwise Spotify is the biggest music pirate ever (joke)   My question is instead... WHY can i not **as a premium user, and i...
  • Barneylee
  • Regular
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

Superuser Contribution Question about deleting Your Music>Songs

Hello! I can not save more albums on my account, because my 'Songs' playlist has reached it's maximum limit (maybe 10 000 tracks). What will happen, if I simply delete all the tracks from Your Music>Songs playlist? I would like to keep my personal pl...

  • Newbie
  • Hello!   I can not save more albums on my account, because my 'Songs' playlist has reached it's maximum limit (maybe 10 000 tracks). What will happen, if I simply delete all the tracks from Yo...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi invitacion premium

Hola ! No puedo hacer el cambio de Pais a México para que me autorice el codigo de Premium familiar.... No entiendo como cambiar el tema de IP... Quien me puede ayudar?

  • Newbie
  • Hola ! No puedo hacer el cambio de Pais a México para que me autorice el codigo de Premium familiar....   No entiendo como cambiar el tema de IP...   Quien me puede ayudar?
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify lleno!!

Desde hace unos dias aparece un mensaje que dice que mi librería esta llena, que borre canciones para agregar mas contendio. Por que pasa esto?? tengo cuenta premium, no se si es un error y si no lo es, porque spotify limita la cantidad.

  • Newbie
  • Desde hace unos dias aparece un mensaje que dice que mi librería esta llena, que borre canciones para agregar mas contendio.   Por que pasa esto?? tengo cuenta premium, no se si es un error y ...
  • user-removed
  • Not applicable
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution change Free to Premium Account from abroad

Hi, I am currently abroad for a few months and would like to get a Premium account. Unfortunately I dont have a creditcard from this country so I tried with my home creditcard which doesnt work. At the same time I cannot sign up on the german page (h...

  • Newbie
  • Hi,   I am currently abroad for a few months and would like to get a Premium account. Unfortunately I dont have a creditcard from this country so I tried with my home creditcard which doesnt w...
  • user-removed
  • Not applicable
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution alguen que me ayude con corregir este error

No puedo registrarme cuando lo hago con mi correo me dice ESTA CUENTA YA ESTA REGISTRADA , si inicio sesion ingreso mi correo pongo mi contraseña y me sale USTED NO TIENE NINGUNA CUENTA DE FACEBOOK ASOCIADA A SPOTIFY........alguien me puede ayudar y ...

  • Newbie
  • No puedo registrarme cuando lo hago con mi correo me dice ESTA CUENTA YA ESTA REGISTRADA , si inicio sesion ingreso mi correo pongo mi contraseña y me sale USTED NO TIENE NINGUNA CUENTA DE FACEBOOK A...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Connect]

Hola, quiero desactivar mi cuenta de Facebook pero en la aplicación de escritorio no aparece ninguna opción de preferencias o redes sociales ¿como le hago?

  • Newbie
  • Hola, quiero desactivar mi cuenta de Facebook pero en la aplicación de escritorio no aparece ninguna opción de preferencias o redes sociales ¿como le hago?
  • user-removed
  • Not applicable
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de Vinculación Facebook-Spotify

Hola. Mi problema es que no puedo vincular mi cuenta de Facebook a Spotify, he tratado muchas veces de hacerlo por todos los medios posibles (desde el ordenador hasta el móvil) pero nunca es exitoso. En el apartado de Aplicaciones en Facebook me apar...

  • Newbie
  • Hola. Mi problema es que no puedo vincular mi cuenta de Facebook a Spotify, he tratado muchas veces de hacerlo por todos los medios posibles (desde el ordenador hasta el móvil) pero nunca es exitoso....
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 218 Views
  • 1 replies
  • 0 likes

Merged Facebook/Normal accounts, Premium and playlists are gone.

Hi, I recently found out that I had two accounts, one Facebook account (Premium, the one I was using daily) and an "abandoned" normal account which was free. I then went ahead and tried merging them into one since I don't like dealing with Facebook w...

  • Casual Listener
  • Hi,   I recently found out that I had two accounts, one Facebook account (Premium, the one I was using daily) and an "abandoned" normal account which was free. I then went ahead and tried merg...
  • ItsJamesJ
  • Community Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 277 Views
  • 3 replies
  • 0 likes

Reset password logged back in no access to my Premium or playlists

I was trying to log in on my computer couldnt remember the password so i reset it i can now log in under the same acccount as before on both my computer and phone which is where i used my premium and created my playlists but now i have no access to e...

  • Visitor
  • I was trying to log in on my computer couldnt remember the password so i reset it i can now log in under the same acccount as before on both my computer and phone which is where i used my premium and...
  • KatesHere
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

hacked?

hello everyone!so i tried logging in this morning but Spotify on all my devices are automatically logged out and requires me to login again, then it says the password is wrong and the email it's connected to is not the one I uses. luckily my Spotify ...

  • Casual Listener
  • hello everyone! so i tried logging in this morning but Spotify on all my devices are automatically logged out and requires me to login again, then it says the password is wrong and the email it...
  • Starbreaker
  • Casual Listener
  • 446 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 446 Views
  • 3 replies
  • 0 likes

Cancelling Premium Subscription from Forgotten Account

It has come to my attention that I have another premium account tied to my card. I have no idea what email this account is under, let alone the username, but I know for a fact that I signed up for another, regualr account on my phone. I do not rememb...

  • Casual Listener
  • It has come to my attention that I have another premium account tied to my card. I have no idea what email this account is under, let alone the username, but I know for a fact that I signed up for an...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Cancelled subscription after payment, commercial immediately despite paid for another month

Hey all,I used to use spotify premium with a student discount. Since the 12 months were over, I got charged full price today. Anyway, I cancelled my subscription. Immediately afterwards, there were commercials - even though I've just paid for another...

  • Newbie
  • Hey all, I used to use spotify premium with a student discount. Since the 12 months were over, I got charged full price today. Anyway, I cancelled my subscription. Immediately afterwards, there...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes