Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I created my spotify account in Brazil (originaly free, then upgraded to premium family). After moving to the UK, I was only able to update my country on payment settings (changing my credit card details and country to UK). HOWEVER, I cannot update m...
The email that's registered to my account, ********************@hotmail.co.uk, has now ceased to exist and is no longer active. I can't access this email at all. I've forgotten my password, and whenever I request a reset email, it sends the email to ...
Hi, I just forgot to pay my monthly fee and my premium subscription got back to free. As soon as I got the mail from Spotify I paid with PayPal and now I have a premium for family, all my playlists albums eetc are back, but all members of my family a...
Unbelievable that you would allow a user to enter an address, then not let them see it or change it. This is basic functionality of all computer systems. Your solution - cancel your account and sign up again - unbelievable! Worse again, your solution...
I have paid my monthly subscription by debit card, but Spotify is still requesting payment. My bank has confirmed payment to Spotify but nothing on Spotify is showing this. I have filled out 2 request forms regarding this and have received no reply a...
I just payed for my premium subscription yesterday in OXXO , but i haven't received it. and what i discovered is that i entered a wrong email adress, and i would like to know if i will be having any issues in getting my premium account.
Hi, Currently I have Spotify Premium and use automatic collection (in the Netherlands).I would like to upgrade towards Spotify Family, but I have to choose a new payment method (credit card / paypall) but I do not see the option of automatic collecti...
I'm trying to end my account that uses a facebook login. In the FAQ ik says to contact Spotify to keep all my playlists etcetera. But how do I contact Spotify?Suggestion : it might be easier if there was a button to just dislodge your Facebook and yo...
I wish to pay the bill once time in a year. Could you help me about this?
I am trying to upgrade to Family, and when I hit the "upgrade" button on spotify.com/family, I get this message: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who...
Hi I just signed up for Spotify Premium in Denmark. I already had an account, free listening. Now I entered creditcard info and tried to activate, but nothing is happening. I still get the adds and cannot get it activated on my mobile phone (iPhone 4...
Hello.I have family subscription and I am trying to send a invite to my daughter to join the account.I have sent her numerous links and also sent a separate email from my account with a link attached. She does not receive any invitations from Spotify...
Hello, I have a premium account which only works on my iPhone and not my wife's, I understand that we can only stream from one device at a time but it's only coming up as a free account on my wife's phone even though it's logged on as the some accoun...
hi. ok here's the deal. i, the mom, had an a free acct. i then signed my daughter up for paid spotify. so i wanted to change to the family plan, so i did so under daughters acct b/c she didn't want to risk losing all her music. so i changed to my sub...
I have been sent notification to extend my student premium plan. I have been through the verification process to check that I still qualify which is fine - but now you're asking for payment details again (card no, expiry, etc.) - why? Don't you just ...
Hello, I've signed up for a premium Spotify membership via KPN Netherlands Mobile. However, I wanted to join spotify premium for 30 days trial. I tried to call KPN, they said they cannat undo my order anymore, they said try to contact Spotify directl...
Just adding my issue to the numerous others I see on this search who haven't be able to stop Spotiamb from taking over their account to play weird music. Is anyone at spotify going to actually address this problem (that seems to have been going on si...
How do I remove these random PS4 systems from my account
Ayuda! Cuando intento iniciar sesion, despues de ingresar mi correo y contraseña aparece un mensaje que dice: "Error al iniciar sesion: Ya has creado una cuenta con esta direccion de correo electronico"....El problema es que no quiero crear una cuent...