Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83222 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104160 Views
10 replies
3 likes
Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la cuenta aue en este caso es mi hermana, siedo que si ...
Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la c...
Spotify Star
383 Views
2 replies
0 likes
Hi my name is ken Daykin I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99 I then found Spotify was not for me so cancelled it with you.I have been billed for £9.99 in Jan/Feb 17 which has been taken through...
Hi my name is ken Daykin I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99 I then found Spotify was not for me so cancelled it with ...
Spotify Star
256 Views
1 replies
0 likes
Hi, I'm hoping someone can help me. My housemate set up Spotify family, so I logged out and back in again and I've lost all my music, playlist and downloaded albums. There's no option to recover anything? Please help!
Hi, I'm hoping someone can help me. My housemate set up Spotify family, so I logged out and back in again and I've lost all my music, playlist and downloaded albums. There's no option to recover anyt...
Community Legend
372 Views
3 replies
0 likes
The thing is I made a stupid mistake and opened a new premium account and forget about my older one. Now I can't find a way to close the other, which is attached to facebook and that leads all my friends to my older account.What can I do? Does anyone...
The thing is I made a stupid mistake and opened a new premium account and forget about my older one. Now I can't find a way to close the other, which is attached to facebook and that leads all my fri...
Community Legend
272 Views
1 replies
0 likes
I've been a paying premium member for years, recently upgraded to premium family. A few days ago I wasn't able to play music (I'm a US account holder but currently in Netherlands) and after logging in I found that my account is now just a Free accoun...
I've been a paying premium member for years, recently upgraded to premium family. A few days ago I wasn't able to play music (I'm a US account holder but currently in Netherlands) and after logging i...
Casual Listener
3470 Views
3 replies
0 likes
I avail the monthly payment for Spotify Premium last January 27-28 ithink, and then now as I open my account it states to Spotify Free again, how did it happen? I already paid it. Hoping for your positive response gus thanks .
I avail the monthly payment for Spotify Premium last January 27-28 ithink, and then now as I open my account it states to Spotify Free again, how did it happen? I already paid it. Hoping for your pos...
Gig Goer
329 Views
1 replies
0 likes
I want to change my spotify premium from germany to switzerland.Therfore I need to change my payment details. I pay via Paypal. With Paypal I can not change to a bank account from switzerland (for whatever reason).I want to invite my girlfriend to pr...
I want to change my spotify premium from germany to switzerland. Therfore I need to change my payment details. I pay via Paypal. With Paypal I can not change to a bank account from switzerland (for ...
Gig Goer
258 Views
1 replies
0 likes
HiDespite several attempts Spotify will not accept my new card details. Latest attempt keeps requesting the expiry month and yesterday it was a different excuse. I have checked with the bank, there are no problems. Everything is activated, sufficient...
Hi Despite several attempts Spotify will not accept my new card details. Latest attempt keeps requesting the expiry month and yesterday it was a different excuse. I have checked with the bank, there...
Gig Goer
246 Views
1 replies
0 likes
I had a spotify premium account that my brother invited me to. It was cancelled without warning because we switched credit cards. When I tried to upgrade the plan again I accidentally started a new account and got charged but my brother was the origi...
I had a spotify premium account that my brother invited me to. It was cancelled without warning because we switched credit cards. When I tried to upgrade the plan again I accidentally started a ...
Gig Goer
251 Views
1 replies
0 likes
Tenia una cuenta de plan premiun y hace un mes cambie a un plan familiar. Este mes en el resumen de la tarjeta me debitaron ambos planes, con la misma cuenta en fechas separadas. El problema es que no encuentro en la pagina de Spotify ningun mail de ...
Tenia una cuenta de plan premiun y hace un mes cambie a un plan familiar. Este mes en el resumen de la tarjeta me debitaron ambos planes, con la misma cuenta en fechas separadas. El problema es que n...
Gig Goer
403 Views
1 replies
0 likes
I never got a free trial for 1 week how can I get one
I never got a free trial for 1 week how can I get one
Spotify Star
273 Views
1 replies
0 likes
Ok so, I signed up using facebook, but i dont want my account linked to facebook, i want to sign up with email instead. But it wont let me, it just says "email in use". So i looked in customer support and it said i had to contact customer support to ...
Ok so, I signed up using facebook, but i dont want my account linked to facebook, i want to sign up with email instead. But it wont let me, it just says "email in use". So i looked in customer suppor...
Spotify Star
266 Views
1 replies
0 likes
Does deleting your Spofity Account permanently stop any monthly charge to stop
Does deleting your Spofity Account permanently stop any monthly charge to stop
Gig Goer
388 Views
3 replies
0 likes
Hi, someone is using my Spotify account and has been for the last couple of days. I tried the "sign out everywhere" option as well as changing my password. They keep interrupting my songs from playing and I can't use my Spotify. Any advice is appreci...
Hi, someone is using my Spotify account and has been for the last couple of days. I tried the "sign out everywhere" option as well as changing my password. They keep interrupting my songs from playin...
Gig Goer
264 Views
1 replies
0 likes
I was in the spotify site, and I have pressed the button to block acess to psn, and now I can't put it back to my account..., what can i do???
I was in the spotify site, and I have pressed the button to block acess to psn, and now I can't put it back to my account..., what can i do???
Regular
255 Views
1 replies
0 likes
I want to manage my offline devices but the list on the website is empty even if i have 3 devices connected. Can anyody help me?
I want to manage my offline devices but the list on the website is empty even if i have 3 devices connected. Can anyody help me?
Regular
277 Views
1 replies
0 likes
tem como assinar o spotify familiar com boleto bancariu como opção de pagamento ?
tem como assinar o spotify familiar com boleto bancariu como opção de pagamento ?
Spotify Star
252 Views
1 replies
0 likes
I upgraded to spotify premium but I am still getting billed 9.99 plus the 14.99. What do I do to get the 9.99 off?
I upgraded to spotify premium but I am still getting billed 9.99 plus the 14.99. What do I do to get the 9.99 off?
Community Legend
430 Views
1 replies
0 likes
My friend is having trouble logging in to their account. When trying to use Facebook, it says that the account isn't a Facebook account. When trying to log in using the Email it says the account is a Facebook account. Of course they can't post here a...
My friend is having trouble logging in to their account. When trying to use Facebook, it says that the account isn't a Facebook account. When trying to log in using the Email it says the account is a...
Casual Listener
365 Views
2 replies
0 likes
Hi, Pls note that today, my 13 year old daughter said she 'did something to merge my and her account', and now, every time we try to log in via Facebook, we see my Profile Photo and username, but are actually logged in with her (free) account instead...
Hi, Pls note that today, my 13 year old daughter said she 'did something to merge my and her account', and now, every time we try to log in via Facebook, we see my Profile Photo and username, but are...
Spotify Star
274 Views
1 replies
0 likes
