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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420564 Views
  • 965 replies
  • 108 likes
  • Account
  • 420564 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186062 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186062 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103336 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103336 Views
  • 69 replies
  • 10 likes

change payment methods

I need to change from paypal to a credit card and when i type info for card, nothing happens and i cant change. im 5 seconds from dropping spotify. is there no contact for company? i cant find anything. no time for this.

  • Casual Listener
  • I need to change from paypal to a credit card and when i type info for card, nothing happens and i cant change. im 5 seconds from dropping spotify. is there no contact for company? i cant find anythi...
  • Jacob
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

7-day trial?

So I made a new account and was wondering can I get the 7 day trial again? I've read that it happens automatically but it didn't is there anyway to start it agian?

  • Newbie
  • So I made a new account and was wondering can I get the 7 day trial again? I've  read that it happens automatically but it didn't is there anyway to start it agian?
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Family Members got removed when using VPN.

Hi. I am using VPN because Facebook is blocked on our office and my Spotify account is linked to my FB account. Now, whenever I am using VPN and logged in my Spotify account, the familymembers are being disconnected.

  • Newbie
  • Hi.   I am using VPN because Facebook is blocked on our office and my Spotify account is linked to my FB account. Now, whenever I am using VPN and logged in my Spotify account, the familymembe...
  • LordRollin
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Signed up for students premium, got charged, but didn't recieve premium

I tried to get spotify premium for students and I put my card information in and was charged for it. However, then the website said it could not confirm that I was a student so I am being charged for premium but am not receiving it.

  • Newbie
  •  I tried to get spotify premium for students and I put my card information in and was charged for it. However, then the website said it could not confirm that I was a student so I am being charg...
  • LordRollin
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Husband forgot username and email

My husband logged out of his Spotify account and he can't log back in because he doesn't remember his username or the email he used to set up his account. Is there any other way to recover his account?

  • Visitor
  • My husband logged out of his Spotify account and he can't log back in because he doesn't remember his username or the email he used to set up his account. Is there any other way to recover&...
  • LordRollin
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Can't find a specific song

Hi, I am trying to find a specific song. I have found it sung by different artist and have even found the artist I am looking for. The song is History Maker by Dean Fujioka. Is there somehting wron or is the song just not on spotify. If it is not on ...

  • Casual Listener
  • Hi, I am trying to find a specific song. I have found it sung by different artist and have even found the artist I am looking for. The song is History Maker by Dean Fujioka. Is there somehting wron o...
  • LordRollin
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Other
  • 367 Views
  • 1 replies
  • 0 likes

Subscription and Student Discount

I was signing up onto Spotify about 10 minutes ago to try and get the student discount and I input my credit card and then it asked to verfiy if i was a student which it then charged me the 5$ for the subscription but it says i dont have any current ...

  • Newbie
  • I was signing up onto Spotify about 10 minutes ago to try and get the student discount and I input my credit card and then it asked to verfiy if i was a student which it then charged me the 5$ for th...
  • LordRollin
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Tarjeta de Regalo - Paypal

Compre el dia sabado 04 de febrero una tarjeta de regalo de 6 meses, pague via Paypal en el cual ya esta hecho el cargo, y nunca recibi el codigo de activación de la tarjeta de regalo. En donde se puede reportar esta situación.

  • Newbie
  • Compre el dia sabado 04 de febrero una tarjeta de regalo de 6 meses, pague via Paypal en el cual ya esta hecho el cargo, y nunca recibi el codigo de activación de la tarjeta de regalo. En donde se pu...
  • osornios
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Family subscriptions

Hi, I have tried to set up a family subsciption, I have added 3 family members, 1 has been able to join successfully. The other 2 we are having difficulty adding them. When trying to activate the subscription it comes up with 'oops something went wro...

  • Newbie
  • Hi, I have tried to set up a family subsciption, I have added 3 family members, 1 has been able to join successfully.  The other 2 we are having difficulty adding them.  When trying to acti...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Joined Family Plan from Premium Account. Still shows Premium billing under account?

Hi I accepted my brothers Family Plan invite, and I already had a premium plan. When I go to my account, it says I have 'Spotify Premium' and that it will bill and auto renew on 3/1/17. ( see attached screen shot) How do I know if it will bill me and...

  • Newbie
  • Hi I accepted my brothers Family Plan invite, and I already had a premium plan.   When I go to my account, it says I have 'Spotify Premium' and that it will bill and auto renew on 3/1/17. ( se...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Some one changes my password and e-mail

HelloSome one has stolen my account. Nu password is shange and my E- mail. What can I do?

  • Newbie
  • Hello Some one has stolen my account. Nu password is shange and my E- mail. What can I do?
  • osornios
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Security
  • 312 Views
  • 1 replies
  • 0 likes

Please Help account has been hacked

I have just received an email saying my spotify email address has been changed. I logged in using Facebook to find it has! With a german email address, and the password has been changed, so i can't change it back.The contact form just sends an email ...

  • Casual Listener
  • I have just received an email saying my spotify email address has been changed. I logged in using Facebook to find it has! 😠With a german email address, and the password has been changed, so i can't...
  • osornios
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 158 Views
  • 1 replies
  • 0 likes

Been charged after cancellation

Hi!My subscription to Spotify Premium for free ended February 3th and I cancelled it, and the process was completed, but I was charged the exact same day. I don't undersand why I've been charged.

  • Newbie
  • Hi! My subscription to Spotify Premium for free ended February 3th and I cancelled it, and the process was completed, but I was charged the exact same day. I don't undersand why I've been charg...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Advertisements!!!

I have had a family plan for awhile & I only used 2 other logins until this morning when I added logins for different devices in my home. I added 1 for cescosdad@gmail.com & 1 for rick@12thavegrill.com They both are playing advertisements. I should n...

  • Newbie
  • I have had a family plan for awhile & I only used 2 other logins until this morning when I added logins for different devices in my home. I added 1 for cescosdad@gmail.com & 1 for rick@12thav...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Problems with subscription

I used to have spotify premium but now I can do my pay I don't know why when I put my information of the bank everything ok but then they say sorry your bank cannot complete but I call to my bank and they say mi account it's ok I try with to many dif...

  • Newbie
  • I used to have spotify premium but now I can do my pay I don't know why when I put my information of the bank everything ok but then they say sorry your bank cannot complete but I call to my bank and...
  • osornios
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Disactvation spotify family

My spotify family was stopped because i haven't money in my card.. how can i reactivate it with the dame accounts?

  • Newbie
  • My spotify family was stopped because i haven't money in my card.. how can i reactivate it with the dame accounts?
  • osornios
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Overcharged

I've been paying for Spotify Student for a year now I think, and every month I get charged 5.34. However I noticed just now that in December and January I was charged 10.68, and that for next month I'll be charged 9.99 + tax. Why?

  • Newbie
  • I've been paying for Spotify Student for a year now I think, and every month I get charged 5.34. However I noticed just now that in December and January I was charged 10.68, and that for next month I...
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Latest Update

I see Spotify went back to the old "my libary" format-1 problem! I went into the album section & see only my most recent album listed! Same with my songs! Where are the rest of My library!!

  • Roadie
  • I see Spotify went back to the old "my libary" format-1 problem! I went into the album section & see only my most recent album listed! Same with my songs! Where are the rest of My library!!
  • osornios
  • Spotify Star
  • 460 Views
  • 4 replies
  • 0 likes
  • Account
  • 460 Views
  • 4 replies
  • 0 likes

DUVIDA SOBRE CONTA PREMIUN

Fiz o pagamento da conta premiun. Logo em seguida apareceu o plano familiar...caso eu adquira esse plano familiar, serei cobrado os R$19,90 + os R$29,90 do plano familiar, ou pagarei apenas o complemento???Grato

  • Newbie
  • Fiz o pagamento da conta premiun. Logo em seguida apareceu o plano familiar...caso eu adquira esse plano familiar, serei cobrado os R$19,90 + os R$29,90 do plano familiar, ou pagarei apenas o complem...
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Just set up a Family account - do I need to cancel my subsription?

Me and my fiancee decided to join the Family account, as we both already had Premium accounts, he invited me to connect and that went fine. Was I supposed to have cancelled my subscription before he invited me to connect? Will payment come out again ...

  • Newbie
  • Me and my fiancee decided to join the Family account, as we both already had Premium accounts, he invited me to connect and that went fine. Was I supposed to have cancelled my subscription before he ...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes