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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83619 Views

9 replies

2 likes

Account
Login
  • 83619 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659618 Views

13 replies

4 likes

Account
  • 659618 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741275 Views

18 replies

29 likes

  • 741275 Views
  • 18 replies
  • 29 likes

I have a gift card for spotify premium, but i can't redeem it?

I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore.The gift card is useable until december 2017.Can somebody help me out ?

Newbie

I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore. The gift card is useable unti...

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

gift card problem

Ive got an email that mmy subsription will be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what should do ?

Newbie

Ive got an email that mmy subsription will  be end at 1 week and a redeem the new 1 month gift cadd and after one week my subscription ended and my new redeemed gift card is not working what sho...

kbrooksc

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

No Longer a Student

I am no longer a student. I want to upgrade to the higher level of payment but it is not letting me. HELP

Newbie

I am no longer a student. I want to upgrade to the higher level of payment but it is not letting me.  HELP

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Spotfy Premium

I made the payment but the premium was not activated.

Casual Listener

I made the payment but the premium was not activated.

Hubo

Community Legend

827 Views

5 replies

0 likes

  • 827 Views
  • 5 replies
  • 0 likes

Superuser Contribution Kan inte avsluta min prenumeration

Kan inte avsluta mitt premium... Står att det ska finnas en knapp som heter "avsluta min prenumeration", men den finns icke när jag loggar in och trycker på prenumeration. Sjukt irriterande! Användarnamn "emelieoman"

Newbie

Kan inte avsluta mitt premium... Står att det ska finnas en knapp som heter "avsluta min prenumeration", men den finns icke när jag loggar in och trycker på prenumeration. Sjukt irriterande! Användar...

bripri

Casual Listener

1522 Views

3 replies

0 likes

Account
  • 1522 Views
  • 3 replies
  • 0 likes

Gift card refund?

Gift card bought in one country, cannot be used in others. How do I get a refund?And how do I send a gift card to another person in another country?

Newbie

Gift card bought in one country, cannot be used in others. How do I get a refund? And how do I send a gift card to another person in another country?

Maxim

Spotify Star

362 Views

1 replies

0 likes

Account
Other
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is dele...

Casual Listener

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is t...

MonicaM_Bogota

Roadie

1244 Views

1 replies

0 likes

  • 1244 Views
  • 1 replies
  • 0 likes

3 months discount

I ordered a discount which included 3 months music and pay for 1 month. Now only 1 month had expired and im back to being a free member... what went wrong and what can i do about it? I tried looking for some contact or support but this seems the only...

Newbie

I ordered a discount which included 3 months music and pay for 1 month. Now only 1 month had expired and im back to being a free member... what went wrong and what can i do about it? I tried looking ...

Hubo

Community Legend

338 Views

1 replies

1 likes

  • 338 Views
  • 1 replies
  • 1 likes

Unable to connect my Spotify account to my last.fm account

Hi, I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I am using the correct username and password but I don't unde...

Newbie

Hi,   I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I...

Steve9991

Newbie

248 Views

1 replies

1 likes

  • 248 Views
  • 1 replies
  • 1 likes

Spotify Family geht nicht..

Guten Tag Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam: "Sorry! Wir können Dich nicht zu Spotify Family hinzufügen, da Du Spotify Premium aus einem anderen S...

Casual Listener

Guten Tag   Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam:   "Sorry! Wir können Dich nicht zu...

Maxim

Spotify Star

485 Views

3 replies

0 likes

  • 485 Views
  • 3 replies
  • 0 likes

Cannot updgrade

Hello!I want to updgrade but after the payment with paypal the page goes white and stops. Could it be that I have registered my account in Germany but live in Kenya? Thanks! regards, Katrin

Casual Listener

Hello! I want to updgrade but after the payment with paypal the page goes white and stops.   Could it be that I have registered my account in Germany but live in Kenya?   Thanks! &nbs...

MattSuda

Spotify Star

412 Views

4 replies

0 likes

  • 412 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to access my account

Hello!Well as the title says i am unable to acces my account Here's what happened:Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in screen. I entered my account name(i signed up using email and...

Casual Listener

Hello! Well as the title says i am unable to acces my account 🙂 Here's what happened: Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in sc...

MiniJane1011

Casual Listener

347 Views

2 replies

0 likes

Account
Login
  • 347 Views
  • 2 replies
  • 0 likes

Umstellung meines Tarifs??

Ich habe bis vor kurzem Spotify Student genutzt. Warum wurde das auf einmal aufgestockt auf 9,99€ obwohl ich immer noch Student bin?

Newbie

Ich habe bis vor kurzem Spotify Student genutzt. Warum wurde das auf einmal aufgestockt auf 9,99€ obwohl ich immer noch Student bin? 

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

3 maanden spotify

Hoi,Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betalen. Ik heb dus betaald voor 4 maanden, en nu loopt het abboneme...

Newbie

Hoi, Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betal...

Hubo

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

Casual Listener

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

user-removed

Not applicable

340 Views

3 replies

0 likes

  • 340 Views
  • 3 replies
  • 0 likes

CANCEL

It wont let me cancel at alli didnt make this account via itunes yet its STILL NOT WORKINGwill go to court if not helped

Visitor

It wont let me cancel at all i didnt make this account via itunes yet its STILL NOT WORKING will go to court if not helped

Jacob

Community Legend

607 Views

4 replies

0 likes

Account
  • 607 Views
  • 4 replies
  • 0 likes

Superuser Contribution How long will it take for Spotify to update payment?

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

Newbie

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking ...

Harman31

Visitor

3079 Views

4 replies

0 likes

Other
Premium
Subscription
  • 3079 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No me respetaron la promoción de 3 meses por $9.99 pesos mexicanos

El 1 de enero de 2017 adquirí Spotify Premium por 3 meses a $9.99 pesos mexicanos con una tarjeta de crédito. Con esa misma tarjeta le regalé la promoción a otros 2 miembros de mi familia, a los cuales no les respetaron la promoción y me terminaron c...

Newbie

El 1 de enero de 2017 adquirí Spotify Premium por 3 meses a $9.99 pesos mexicanos con una tarjeta de crédito. Con esa misma tarjeta le regalé la promoción a otros 2 miembros de mi familia, a los cual...

Joeltellez

Newbie

1331 Views

2 replies

0 likes

  • 1331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

Newbie

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

MonicaM_Bogota

Roadie

269 Views

1 replies

0 likes

Premium
Subscription
  • 269 Views
  • 1 replies
  • 0 likes

a code for familiar suscription invitation

It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do? please help!

Newbie

It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do?  please help!

ErikG

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes