Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287438 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540313 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129600 Views
74 replies
12 likes
I have an ongoing premium which expires in may, however I would like to convert it to family. How do I go about doing it without risking the current premium which payment has been made???
I have an ongoing premium which expires in may, however I would like to convert it to family. How do I go about doing it without risking the current premium which payment has been made???
Spotify Star
202 Views
1 replies
0 likes
help me! I have spotify premium. I forgot my password and my email. Im loged in with my tablet but I want to login with my phone ! How can I fix this problem ?
help me! I have spotify premium. I forgot my password and my email. Im loged in with my tablet but I want to login with my phone ! How can I fix this problem ?
Music Fan
211 Views
1 replies
0 likes
Cannot upgrade to premium from,free account.. Locking out asking for correct credit card expiry date..but it has correct details.. Really frustrating just want to pay!!
Cannot upgrade to premium from,free account.. Locking out asking for correct credit card expiry date..but it has correct details.. Really frustrating just want to pay!!
Moderator
187 Views
1 replies
0 likes
How can I pay for my monthly subscription via cash in the philippines because I have no available credit card. Is it still available to pay via 7 eleven and Mlhuilier outlets and if so can I have directions on how to pay for it
How can I pay for my monthly subscription via cash in the philippines because I have no available credit card. Is it still available to pay via 7 eleven and Mlhuilier outlets and if so can I have dir...
Spotify Star
7440 Views
1 replies
0 likes
Hi, i used to be a premium member for some month but i stopped it because i had not enough time to use it. now i bought a car and be able to use android auto.Can i test spotify again to check how it works (spotify free can't save offline music and ma...
Hi, i used to be a premium member for some month but i stopped it because i had not enough time to use it. now i bought a car and be able to use android auto.Can i test spotify agai...
Casual Listener
313 Views
4 replies
0 likes
Hallo, ich möchte gerne das Angebot "Spotify Student" annehmen. Leider kommt bei Eingabe der Zahlungsmethode ständig die Meldung: "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." Egal welche meiner Kreditkarten oder wenn ich Paypal ve...
Hallo, ich möchte gerne das Angebot "Spotify Student" annehmen. Leider kommt bei Eingabe der Zahlungsmethode ständig die Meldung: "Hoppla! Da ist wohl etwas schiefgegangen. Versuch ...
Regular
372 Views
1 replies
0 likes
Hi!Recently I had premium for family, me, my girlfriend and her mom. We paid with her mom's credit card information. A while ago she lost her credit card and had to get a new one so we got downgraded to not premium cause you couldnt charge money from...
Hi! Recently I had premium for family, me, my girlfriend and her mom. We paid with her mom's credit card information. A while ago she lost her credit card and had to get a new one so we got downgrad...
Music Fan
188 Views
1 replies
0 likes
I was a premium member and then i joined the family subscription thing that my brother created for my family but ive still been getting charged the $9.90 for 3 months... shouldnt it automatically stop charging me and only charge my brother?
I was a premium member and then i joined the family subscription thing that my brother created for my family but ive still been getting charged the $9.90 for 3 months... shouldnt it automatically sto...
Spotify Star
391 Views
2 replies
0 likes
Hi everybody,I made a mistake in entering our street number during the family premium sign-up. How do I have this corrected? Regards
Hi everybody, I made a mistake in entering our street number during the family premium sign-up. How do I have this corrected? Regards
Spotify Star
1029 Views
1 replies
0 likes
Trying to pay my bill after it.being paused. I enter my information in but the month formated as mm/yy won't go in correctly. It qont let me update my payment. It does this on the app and mobile platform.
Trying to pay my bill after it.being paused. I enter my information in but the month formated as mm/yy won't go in correctly. It qont let me update my payment. It does this on the app and mobile plat...
Newbie
293 Views
4 replies
0 likes
I didn't get my 3 months free because I was on a Family account. I got divorced and my spouse kicked me out of the family account, can I still get my 3 mos free I dont want to create another account and loose my playlists.
I didn't get my 3 months free because I was on a Family account. I got divorced and my spouse kicked me out of the family account, can I still get my 3 mos free I dont want to create another account ...
Spotify Star
360 Views
5 replies
0 likes
I have invited my wife to premium family plan but she does not get email. So I copied and pasted link with token in browser and I am taken to a login / sign up page. No page to redeem token.
I have invited my wife to premium family plan but she does not get email. So I copied and pasted link with token in browser and I am taken to a login / sign up page. No page to redeem token.
Composer
172 Views
1 replies
0 likes
Bought a new phone and when I downloaded the Spotify app and logged in, all my playlists were gone. Its like I never had an account.
Bought a new phone and when I downloaded the Spotify app and logged in, all my playlists were gone. Its like I never had an account.
Casual Listener
324 Views
3 replies
0 likes
I had previously subscribed to the premium account but let my account close for not paying the monthly payment. I am in the process of subscribing for the premium package again, my question is that I had my previous Spotify account for over a year an...
I had previously subscribed to the premium account but let my account close for not paying the monthly payment. I am in the process of subscribing for the premium package again, my question is that I...
Composer
240 Views
3 replies
0 likes
I've been trying to log in via the app I've tried Fb and it says error 404 then when I try the email address it says " it looks like there is already an account assoscitated with this email address". I emailed support and they sent me here... I can l...
I've been trying to log in via the app I've tried Fb and it says error 404 then when I try the email address it says " it looks like there is already an account assoscitated with this email address"....
Composer
294 Views
3 replies
0 likes
Hola, quisiera saber si esto es un problema comun o solo son algunas cuentas, ya desde el mes pasado el sitema de pagos spotify me esta rechazando como 5 tarjetas de credito/debito de distintas entidades bancarias. Primero me sale "Ups, parece que hu...
Hola, quisiera saber si esto es un problema comun o solo son algunas cuentas, ya desde el mes pasado el sitema de pagos spotify me esta rechazando como 5 tarjetas de credito/debito de distintas entid...
Music Fan
311 Views
2 replies
0 likes
How do i change my account info so that it starts on a new account? I previously asked to have all my music unadded so i could just start a new account, but that didn't happen.
How do i change my account info so that it starts on a new account? I previously asked to have all my music unadded so i could just start a new account, but that didn't happen.
Composer
234 Views
1 replies
0 likes
how do i verify that i am still subscribed to spotify via hotlink? and how to resubscirbe?
how do i verify that i am still subscribed to spotify via hotlink? and how to resubscirbe?
Music Fan
207 Views
1 replies
0 likes
I DEMAND that you guys refund me the 10$ you charged, I canceled my premium before the first subscription ran out and you guys charged me again and sent my bank account into the negative!!!!!! REFUND THE MONEY!!! I have received no email, only the on...
I DEMAND that you guys refund me the 10$ you charged, I canceled my premium before the first subscription ran out and you guys charged me again and sent my bank account into the negative!!!!!! REFUND...
Casual Listener
235 Views
2 replies
0 likes
