Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82236 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657817 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
739197 Views
18 replies
29 likes
I have paid for a monthly subscription for premium but my account is not upgrading?
I have paid for a monthly subscription for premium but my account is not upgrading?
Roadie
306 Views
3 replies
0 likes
I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.
I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.
Roadie
5594 Views
3 replies
0 likes
Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it
Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it
Casual Listener
367 Views
3 replies
0 likes
Okay so,It appears that we've got a wrong zip code in the Host's account (typo).. now all the other accounts can't log on to it. It's says the address could not be confirmed every time I try it.. any suggestions?
Okay so, It appears that we've got a wrong zip code in the Host's account (typo).. now all the other accounts can't log on to it. It's says the address could not be confirmed every time I try it.. a...
Casual Listener
527 Views
4 replies
0 likes
I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is playing, it pauses the desktop and starts playing on ...
I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is pl...
Roadie
3574 Views
1 replies
0 likes
Community Legend
318 Views
1 replies
0 likes
I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9.99. How do I my account to update? I have logged o...
I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9...
Roadie
456 Views
4 replies
0 likes
We would like to give all our staff a spotify account to listen to his own music,There is a familly subscription but this is not for companies.What would be the best solution here. Aprox 20 resources.
We would like to give all our staff a spotify account to listen to his own music, There is a familly subscription but this is not for companies. What would be the best solution here. Aprox 20 resou...
Spotify Star
267 Views
1 replies
0 likes
Yesterday my subscription ran out because I didn't have enough money on my iTunes account, so I went to the store and bought a new iTunes card and I payed my bill for the subscription. The money came out of my account but I did not receive a receipt ...
Yesterday my subscription ran out because I didn't have enough money on my iTunes account, so I went to the store and bought a new iTunes card and I payed my bill for the subscription. The money came...
Roadie
218 Views
1 replies
0 likes
I bought spotify within the 3 month promotion, but only received 1.How do I contact the company to resolve this issue?
I bought spotify within the 3 month promotion, but only received 1. How do I contact the company to resolve this issue?
Casual Listener
720 Views
2 replies
0 likes
About a year ago, my phone was stolen and my facebook account (which was used to create a spotify account) was hacked. The person who stole my phone was able to change the password of my facebook and email account. I thought my subscription got termi...
About a year ago, my phone was stolen and my facebook account (which was used to create a spotify account) was hacked. The person who stole my phone was able to change the password of my facebook and...
Roadie
286 Views
1 replies
0 likes
I had my credit card plastic changed by my bank.When I want to change it in my spotify suscription, it changes my fee. to the double!!! haw can I keep my original price? 2,34 U$A
I had my credit card plastic changed by my bank. When I want to change it in my spotify suscription, it changes my fee. to the double!!! haw can I keep my original price? 2,34 U$A
Roadie
248 Views
1 replies
0 likes
How to change the credit card details of a registered card? The standard process via subscription, update details etc. does not work. I read the community about needing to cancel the subscription and re-register but that cannot be the solution? This ...
How to change the credit card details of a registered card? The standard process via subscription, update details etc. does not work. I read the community about needing to cancel the subscription and...
Roadie
310 Views
1 replies
0 likes
Hello,I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message. I have tried to change my country from my account (impossible) and also from the list of countries on main page (Senegal n...
Hello, I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message. I have tried to change my country from my account (impossible)...
Spotify Star
664 Views
3 replies
0 likes
Hello,I subscribed to Spotify Family. My family members get the invitation by e-mail, but when they click on it, they reach the login page. At no moment do they have the redeem token option...Please help...Stephanie ACCEPT AN INVITETo accept a Premiu...
Hello, I subscribed to Spotify Family. My family members get the invitation by e-mail, but when they click on it, they reach the login page. At no moment do they have the redeem token option... P...
Spotify Star
6964 Views
14 replies
0 likes
Dear all,I opened an account today. I am located in Germany but the settings in my accounts says US and I can't change to Germany. Could you please change it for me? BR MArie
Dear all, I opened an account today. I am located in Germany but the settings in my accounts says US and I can't change to Germany. Could you please change it for me? BR MArie
Roadie
225 Views
1 replies
0 likes
Hi,I downsized my out goings before Christmas and cancelled my subscription but I got a "comeback" email from Spotify offering 3 months premium for £9.99 .I clicked to accept and it offered to add to my phone bill which I also clicked on.I completed ...
Hi, I downsized my out goings before Christmas and cancelled my subscription but I got a "comeback" email from Spotify offering 3 months premium for £9.99 . I clicked to accept and it offered to ad...
Roadie
693 Views
1 replies
0 likes
iTunes asked to update my credit card info. In doing so, I was transferred to Spotify and updated my card here. However, now both Spotify and iTunes charge me. Please return the money and stop charging me twice.
iTunes asked to update my credit card info. In doing so, I was transferred to Spotify and updated my card here. However, now both Spotify and iTunes charge me. Please return the money and stop c...
Spotify Star
376 Views
2 replies
0 likes
I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?
I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?
Casual Listener
604 Views
3 replies
0 likes
Hey guys!Need some help, my brother just signed up with Spotify family premium and sent me the invitation link but when I enter our address on the subscription page, it results in an error that it can't verify the address.What can I do in this case?T...
Hey guys! Need some help, my brother just signed up with Spotify family premium and sent me the invitation link but when I enter our address on the subscription page, it results in an error that it ...
Roadie
578 Views
1 replies
0 likes
