Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83034 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
103844 Views
10 replies
3 likes
Bizarre bug happened, my starred playlist has disappeared and was replaced by a "normal", non-starred playlist with the same name, that I could rename, share, make public, etc. I renamed it to "Favoritos" because that's what it was called in portugue...
Bizarre bug happened, my starred playlist has disappeared and was replaced by a "normal", non-starred playlist with the same name, that I could rename, share, make public, etc. I renamed it to "Favor...
Not applicable
7269 Views
6 replies
0 likes
Spotify Star
591 Views
1 replies
0 likes
Upgraded to Spotify Family and it works for me (Managing account) but my brother can't play music on his app.
Upgraded to Spotify Family and it works for me (Managing account) but my brother can't play music on his app.
Spotify Star
247 Views
1 replies
0 likes
I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't it let me play. I've tried logging in and out, I'v...
I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't...
Casual Listener
608 Views
2 replies
0 likes
I signed up with Facebook then logged out and signed in with my friends account on my phone now I'm trying to log back in using my sign in but it just keeps signing me in through his. What do I do?
I signed up with Facebook then logged out and signed in with my friends account on my phone now I'm trying to log back in using my sign in but it just keeps signing me in through his. What do I do?
Newbie
344 Views
1 replies
0 likes
Hola, Recientemente cambie mi banco y tengo una nueva tarjeta visa de débito y crédito. pero cuando intento para pagar Recibo el siguiente mensaje"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha car...
Hola, Recientemente cambie mi banco y tengo una nueva tarjeta visa de débito y crédito. pero cuando intento para pagar Recibo el siguiente mensaje " Ups, parece que tu tarjeta o proveedor de pag...
Newbie
1444 Views
6 replies
0 likes
I'm accepting a family invite. ok clicking accept its asking for name and address which is not in any of the instructions I'm finding. When I infirm I'm at same address as administrator it's not moving on. It's asking me to enter the invite code. i m...
I'm accepting a family invite. ok clicking accept its asking for name and address which is not in any of the instructions I'm finding. When I infirm I'm at same address as ad...
Spotify Legend
450 Views
1 replies
0 likes
I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappeared. I cannot log in. Is it possible to give a new c...
I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappear...
Spotify Legend
297 Views
1 replies
0 likes
I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell line
I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell l...
Spotify Legend
273 Views
1 replies
0 likes
My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?
My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?
Spotify Legend
366 Views
1 replies
0 likes
I have paid the Premium for last month but it was late payment. Then I have paid for the late payment of January and February together. I have received and email from Klarna that they have received my payment. However my Spotify Premium is not active...
I have paid the Premium for last month but it was late payment. Then I have paid for the late payment of January and February together. I have received and email from Klarna that they have received m...
Spotify Legend
293 Views
1 replies
0 likes
i help my friend to subscribe spotify premium and we already paid it via load but it still shows that he's still on premium trial .plz help .i already tried logging out and logging in for several times but it didnt work.
i help my friend to subscribe spotify premium and we already paid it via load but it still shows that he's still on premium trial .plz help .i already tried logging out and logging in for several tim...
Spotify Legend
232 Views
1 replies
0 likes
I was trying to get the student discount but at the end my school is not even on the list and you guys are charging me for this service twice. I need to get my money back.
I was trying to get the student discount but at the end my school is not even on the list and you guys are charging me for this service twice. I need to get my money back.
Spotify Legend
213 Views
1 replies
0 likes
I think it is lazy and insulting to customers that it is seemingly impossible to contact any person who has any responsible connection with Spotify. They are treating their customers with disrespect and I will check out if there is an alternative com...
I think it is lazy and insulting to customers that it is seemingly impossible to contact any person who has any responsible connection with Spotify. They are treating their customers with disrespect ...
Spotify Legend
360 Views
1 replies
0 likes
Hi,The app on my phone was deleted. I have downloaded the app again but and logged into my Spotify premium account. However all my music has gone and it is saying my account is only Spotify free. I have checked my bank account and I am still paying f...
Hi, The app on my phone was deleted. I have downloaded the app again but and logged into my Spotify premium account. However all my music has gone and it is saying my account is only Spotify free. I...
Spotify Star
302 Views
2 replies
0 likes
Hi, I have upgraded my account to the Family account. I am using it for myself and 4 kids. 2 of them do not have email address so I cant send them the link (as they are only 7 yrs old). I have tried typing in the link on thier devices but that just t...
Hi, I have upgraded my account to the Family account. I am using it for myself and 4 kids. 2 of them do not have email address so I cant send them the link (as they are only 7 yrs old). I ha...
Spotify Star
257 Views
1 replies
0 likes
I installed spotify for my old workplace on their tablet in Australia, and have since left. After returning to the UK, I now find that they still use my spotify account. I have tried revoking their app access, logging everyone out and changing my pas...
I installed spotify for my old workplace on their tablet in Australia, and have since left. After returning to the UK, I now find that they still use my spotify account. I have tried revokin...
Spotify Star
308 Views
1 replies
0 likes
Has taken me out of my account and tells me that you can not enter, send me to the help zone
Has taken me out of my account and tells me that you can not enter, send me to the help zone
Spotify Star
304 Views
1 replies
0 likes
I cancelled my premium account but Spotify still charged me for it and I want to get my money back. I just want to have the free account.
I cancelled my premium account but Spotify still charged me for it and I want to get my money back. I just want to have the free account.
Spotify Star
242 Views
1 replies
0 likes
Hi. I am Tanisha. Does anyone know if Spotify premium charges every month or every three months?
Hi. I am Tanisha. Does anyone know if Spotify premium charges every month or every three months?
Spotify Star
422 Views
1 replies
0 likes
