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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8953 Views
  • 1 replies
  • 9 likes
  • Security
  • 8953 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480589 Views
  • 979 replies
  • 111 likes
  • Account
  • 480589 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210539 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210539 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120663 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120663 Views
  • 72 replies
  • 12 likes

Solved!! Activating Premium For Family

Hi, Can anyone help? I'm trying to activate a premium for family subcription, but eveytime I upgrade to premium I either get offered 30 day free trial or asked to put my payment details in. I'm not paying the bill, do i still need to enter my payment...

  • Casual Listener
  • Hi, Can anyone help?  I'm trying to activate a premium for family subcription, but eveytime I upgrade to premium I either get offered 30 day free trial or asked to put my payment details in. &nb...
  • subbamark
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Solved!! Cant log in spotify

Hi, as the title says,i cant log in to spotify with my credentials.I just started the 7 day free trial on my mobile phone yesterday.Now I installed spotify on my computer.I can log in to my account on spotify.com,but spotify desktop just gives me an ...

  • Casual Listener
  • Hi, as the title says,i cant log in to spotify with my credentials. I just started the 7 day free trial on my mobile phone yesterday. Now I installed spotify on my computer. I can log in to my acc...
  • yujinloh
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Paying for premium but logged into desktop and given a free account

Hi, Ive been paying for a premium account and using it on my phone. i logged onto desktop for the first time today and the account is free and my playlists have gone - does this eman there is a m duplicate account?

  • Newbie
  • Hi,   Ive been paying for a premium account and using it on my phone. i logged onto desktop for the first time today and the account is free and my playlists have gone - does this eman there i...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

My Premium-Account is hacked

Hello Spotify, yesterday I received an Email from you with the information about the change of my emailadress in my Premium Account. My account appears to have been hacked and hijacked by another user. Someone else has changed the email and password....

  • Visitor
  • Hello Spotify,   yesterday I received an Email from you with the information about the change of my emailadress in my Premium Account. My account appears to have been hacked and hijacked by an...
  • Maxim
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

HACKED SPOTIFY ACCOUNT

Hi, My Spotify Premium account: Elvizify is hacked. Someone is using the account and i´m being charged. I can´t accsess the account or reset the password because the person hacked it has probably changed the email adress as well. Can someone please h...

  • Newbie
  • Hi,   My Spotify Premium account: Elvizify is hacked. Someone is using the account and i´m being charged. I can´t accsess the account or reset the password because the person hacked it has pro...
  • Dreadlord
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 719 Views
  • 1 replies
  • 0 likes

Facebook

How to disconnect Spotify from Facebook?

  • Visitor
  • How to disconnect Spotify from Facebook?
  • Dreadlord
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Is spotify student available only in USA?

Can we use spotify student in Finland, or is it only in US?

  • Newbie
  • Can we use spotify student in Finland, or is it only in US?
  • Dreadlord
  • Community Legend
  • 1309 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1309 Views
  • 1 replies
  • 0 likes

Question about yearly subscription

If i purchase the yearly premium instead of the monthly one, would auto renew be turned off? Here's what it says in the explanation for the yearly: 'Your Spotify Premium plan begins when when we have successfully processed your payment and will expir...

  • Regular
  • If i purchase the yearly premium instead of the monthly one, would auto renew be turned off?   Here's what it says in the explanation for the yearly: 'Your Spotify Premium plan begins when whe...
  • vince604
  • Regular
  • 1175 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1175 Views
  • 5 replies
  • 0 likes

Account got hacked?

Few days i was listening to musc on spotify ofc then randomly the song stopped i look at the device manager to connect to my computer again and it says "connected to emannuel pc" I haven't gave out my account to anyone so it was weird but i just igno...

  • Newbie
  • Few days i was listening to musc on spotify ofc then randomly the song stopped i look at the device manager to connect to my computer again and it says "connected to emannuel pc" I haven't gave out m...
  • tophO_
  • Newbie
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
  • 314 Views
  • 3 replies
  • 0 likes

Upgrade

I received a six month premium subscription as a gift, can I modify the subscription for the premium family by paying that the difference between the two subscriptions? Thanks

  • Newbie
  • I received a six month premium subscription as a gift, can I modify the subscription for the premium family by paying that the difference between the two subscriptions?   Thanks
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium

I pay for Spotify premium student for $4.99 and this month I got charged $9.99. How can I get a refund?

  • Newbie
  • I pay for Spotify premium student for $4.99 and this month I got charged $9.99. How can I get a refund?
  • TobiasYoung
  • Composer
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify is charging my credit card monthly when I dont have any premium account.

I dont ever remember signing up for Spotify premium or using Spotify ever. However for the last few months I'm seeing a $14.99 charged on my credit card. Could you please explain why and I seek refund of the amount that was debitted from my credit ca...

  • Newbie
  • I dont ever remember signing up for Spotify premium or using Spotify ever. However for the last few months I'm seeing a $14.99 charged on my credit card. Could you please explain why and I seek ...
  • TobiasYoung
  • Composer
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Premium upgrade to family

After upgrading from premium to family I can't get family devices connected.

  • Regular
  • After upgrading from premium to family I can't get family devices connected.
  • Maxim
  • Spotify Star
  • 2261 Views
  • 10 replies
  • 0 likes
  • 2261 Views
  • 10 replies
  • 0 likes

I'm still on spotify free

I just bought spotify premium twice, i still get ads and linited skips and i cant choose the songs i want. I paid using Mol or Money online and the receipt is in my email. I already tried other accounts including my facebook and i tried logging in wi...

  • Casual Listener
  • I just bought spotify premium twice, i still get ads and linited skips and i cant choose the songs i want. I paid using Mol or Money online and the receipt is in my email. I already tried other accou...
  • Yun-ph
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free to premium with Fido

Hi there,I had Spotify premium with Fido for 2 years and in the midst of the two years I changed my phone plan a bit and then got 6 months of premium. My Spotify account has changed to the free subscription and when I log onto it with Fido it says th...

  • Newbie
  • Hi there, I had Spotify premium with Fido for 2 years and in the midst of the two years I changed my phone plan a bit and then got 6 months of premium. My Spotify account has changed to the free sub...
  • AndyJoel
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution The wrong email address is in my profile AND I forgot my password

So I can't reset my password because no email comes, and I can't update my email because it requires a password. I wrote it down, and it should be right, but it says it isn't. Help please!

  • Newbie
  • So I can't reset my password because no email comes, and I can't update my email because it requires a password. I wrote it down, and it should be right, but it says it isn't. Help please!
  • AndyJoel
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium won't register my number, i already type my correct number but they said they not ab

Spotify premium won't register my number, i already type my correct number but they said they not able to send the pin code to my phone number. What should i do?

  • Casual Listener
  • Spotify premium won't register my number, i already type my correct number but they said they not able to send the pin code to my phone number. What should i do?
  • AndyJoel
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gifted problem

My sister paid and signed up my email and cell phone number forSpotify premium for a holiday gift and Spotify still has me as basic. Where is the disconnect?????

  • Newbie
  • My sister paid and signed up my email and cell phone number forSpotify premium for a holiday gift and Spotify still has me as basic. Where is the disconnect?????
  • AndyJoel
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30-day free trial

I just subscribed to the 30-day free trial today 01/03/2017. After I subscribed there was this thing that said my trial expires on January 07, 2017. Is that a bug? Or so much for 30 days

  • Newbie
  • I just subscribed to the 30-day free trial today 01/03/2017. After I subscribed there was this thing that said my trial expires on January 07, 2017. Is that a bug? Or so much for 30 days
  • AndyJoel
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY PREMIUM: Undeliverable PIN Code

Hi, I used to have premium access in my spotify account, but during this month, Spotify failed to transact with my the phone number I am using and says that I should re-update my payment method. I am using Pay by Mobile, Smart, but an alert message s...

  • Newbie
  • Hi, I used to have premium access in my spotify account, but during this month, Spotify failed to transact with my the phone number I am using and says that I should re-update my payment method....
  • AndyJoel
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes