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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 230892 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 230892 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12397 Views
  • 6 replies
  • 11 likes
  • Security
  • 12397 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526346 Views
  • 987 replies
  • 113 likes
  • Account
  • 526346 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127542 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127542 Views
  • 74 replies
  • 12 likes

Payments taken for NO subscription

Monthly amounts of $11.99 are being deducted from a debit card for Spotify Australia BUT I DO NOT HAVE ANY TYPE OF SUBSCRIPTION.Its appears impossible to actually talk to Spotify about the problem

  • Newbie
  • Monthly amounts of $11.99 are being deducted  from a debit card  for Spotify Australia  BUT I DO NOT HAVE ANY TYPE OF  SUBSCRIPTION. Its appears impossible to actually talk to Sp...
  • patsav33
  • Newbie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution 36 A 69 PESOS

estaba pagando un abono de 36 pesos y en febrero me llego el débito por 69 pesos. Por que es este aumento a casi el doble del valor ??A alguien más les ha pasado ?

  • Newbie
  • estaba pagando un abono de 36 pesos y en febrero me llego el débito por 69 pesos. Por que es este aumento a casi el doble del valor ?? A alguien más les ha pasado ?  
  • MonicaM_Bogota
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Can't remove member from family plan - error accessing

Hi, I have one user that on my family account that I cannot access to remove. The userID infact does not show up on the main page as the other accounts do. I think this is because it has a pound sign (#) in the name. familymember#2. Any thoughts. I w...

  • Casual Listener
  • Hi,   I have one user that on my family account that I cannot access to remove.  The userID infact does not show up on the main page as the other accounts do.  I think this is becaus...
  • markdgregory
  • Casual Listener
  • 480 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 480 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Premium

My family has been paying for the family premium option since December. My account has denied all of the premium actions while my family's accounts are fine.

  • Newbie
  • My family has been paying for the family premium option since December. My account has denied all of the premium actions while my family's accounts are fine.
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale Codes

I am a Spotify Premium user... Am looking for a Presale code to Dispatch North American tour for this week. Can anyone help?

  • Newbie
  • I am a Spotify Premium user... Am looking for a Presale code to Dispatch North American tour for this week.  Can anyone help?  
  • MonicaM_Bogota
  • Roadie
  • 2515 Views
  • 1 replies
  • 1 likes
  • 2515 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discover Weekly Album Art

Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a way to resolve the issue but my album art is still th...

  • Newbie
  • Hi my spotify discover weekly album art is an old facebook profile picture that I would prefer not to see anymore. I unlinked my facebook and spotify account a few weeks ago as that seemed to be a wa...
  • MonicaM_Bogota
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted Facebook

Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change it on facebook..which i dont have. So I made a new F...

  • Newbie
  • Just signed up for spotify premium without realizing it was still liked to my now deleted Facebook, so I tried changing my email adress (cause i dont have that email anymore) but you need to change i...
  • MonicaM_Bogota
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Double paiement for premium and family

Hi everyone, I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99).Is that normal? Thanks for you answer. Stephanie

  • Casual Listener
  • Hi everyone,  I lost my credit card last month and my family account has been closed. When i "re"suscribe, i had to pay for premium (9,99) and family (14,99). Is that normal?  Thanks for...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

I can't change my country

I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me.

  • Newbie
  • I've read the instructions and tried multiple times. I need to change my payment to my Canadian card, but can't unless I change my country, but it won't let me. 
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Can't log in with premium account on my galaxy s7

Hey there people of the internet,I have some trouble logging in with my phone and I was hoping someone could help me.The problem is as follows:To start off I have correctly filled in my email and password and I have tried resetting my password.When I...

  • Newbie
  • Hey there people of the internet, I have some trouble logging in with my phone and I was hoping someone could help me. The problem is as follows: To start off I have correctly filled in my ema...
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

I cannot log in on my iPhone

I am paying for a premium subscription yet cannot log in on my iPhone. I could, but now it either just freezes the app or tells me I have the wrong details. I have reset my password, reinstalled twice, it will not let me log in. Might possibly be sin...

  • Newbie
  • I am paying for a premium subscription yet cannot log in on my iPhone.    I could, but now it either just freezes the app or tells me I have the wrong details.    I have reset...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Not receiving any notifications at all.

About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my settings? is this a server bug?

  • Newbie
  • About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my s...
  • osornios
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Redeemed Gift card, Spotify still wants payment for premium

I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.

  • Newbie
  • I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium. 
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

mis familiares no se pueden conectar a mi premium plan familiar

Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password?Lo hacen en la comutadora o es su aparto ?Ya intente q entren con con mi usario y dice q no, con el suyo poniendo...

  • Casual Listener
  • Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password? Lo hacen en la comutadora o es su aparto ? Ya intente q ent...
  • kelekelesiu
  • Gig Goer
  • 1105 Views
  • 7 replies
  • 0 likes
  • 1105 Views
  • 7 replies
  • 0 likes

Clicking cancel subscription does nothing

Trying to cancel but when i click it the words just grey out and nothing happens

  • Casual Listener
  • Trying to cancel but when i click it the words just grey out and nothing happens 
  • osornios
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Can't access my premium account. My username got changed to a user number.

My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the user number, it shows up with my Facebook profile pi...

  • Newbie
  • My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the u...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 222 Views
  • 1 replies
  • 0 likes

Songs won't download for offline use

I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...

  • Newbie
  • I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work.     I have three playlists.  One downloaded every song for...
  • JerryM
  • Newbie
  • 125389 Views
  • 7 replies
  • 13 likes
  • 125389 Views
  • 7 replies
  • 13 likes

Password box missing from cancellation page...

My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't just make it one simple step I don't know) where the t...

  • Music Fan
  • My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't jus...
  • Liofa
  • Music Fan
  • 526 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 526 Views
  • 4 replies
  • 0 likes

Solved!! Problem linking with PSN

Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...

  • Casual Listener
  • Hi, I looked for a similar subject but unfortunately, didn't find my answer. When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked". In...
  • osornios
  • Spotify Star
  • 559 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 559 Views
  • 3 replies
  • 0 likes

change country

help, i am unable to change countrykeeps saying germany while i am in UAE

  • Newbie
  • help, i am unable to change country keeps saying germany while i am in UAE  
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes