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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80304 Views

28 replies

0 likes

  • 80304 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100496 Views

9 replies

2 likes

Account
Login
  • 100496 Views
  • 9 replies
  • 2 likes

Payment

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

Casual Listener

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

Maxim

Spotify Star

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Subscribed but cant get premium

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I get premium or try premium ?

Casual Listener

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I ge...

Maxim

Spotify Star

629 Views

7 replies

0 likes

Account
Premium
Subscription
  • 629 Views
  • 7 replies
  • 0 likes

Account compromised?

My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Could my devices be wiped? They are on an Iphone.

Newbie

My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Co...

Stateofgrace

Music Fan

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Cant log into acc, cant reset pw

Hey, this is my last hopeSo as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or something like this, so im sitting here, paying premium f...

Casual Listener

Hey, this is my last hope So as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or some...

Stateofgrace

Music Fan

486 Views

3 replies

0 likes

Account
Security
  • 486 Views
  • 3 replies
  • 0 likes

Solved!! NO PAY MOBILE OPTION

I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELECT OPTION"

Casual Listener

I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELEC...

alyssa_uy

Newbie

4047 Views

4 replies

0 likes

  • 4047 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice.

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

Casual Listener

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

Bequ_

Casual Listener

664 Views

4 replies

0 likes

  • 664 Views
  • 4 replies
  • 0 likes

Family Premium - still can't play music at the same time

Hello we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

Casual Listener

Hello 🙂 we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

Stateofgrace

Music Fan

857 Views

5 replies

0 likes

Account
  • 857 Views
  • 5 replies
  • 0 likes

Cobrança em Duplicidade na Troca de Premium para o plano Familia

Olá!Este Mês foi cobrado a assinatura Premium e também a familiar na fatura do meu cartão, pois realizei a alteração do plano. Entendo que uma substitua a outra, logo preciso que o valor seja devolvido. Como devo proceder?

Newbie

Olá! Este Mês foi cobrado a assinatura Premium e também a familiar na fatura do meu cartão, pois realizei a alteração do plano.   Entendo que uma substitua a outra, logo preciso que o valor s...

Bittencourt

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! I have a Premium account but Spotify says I need to upgrade

Why my Spotify premium account has been removed? Because I had premium before and today an add asked me to upgrade to premium.

Casual Listener

Why my Spotify premium account has been removed? Because I had premium before and today an add asked me to upgrade to premium.

Bittencourt

Spotify Star

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

Unable to log in to Spotify account on new iphone

I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I want my music. Have already tried logging out of a...

Newbie

I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I...

Maxim

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Update to Premium

I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write which month your card expires.I did!! 02 for february ...

Visitor

I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write whi...

Day82016

Newbie

237 Views

1 replies

0 likes

Premium
  • 237 Views
  • 1 replies
  • 0 likes

Another lock out.

Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (due to the 14 day limit I was unaware of). I really...

Casual Listener

Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (...

Maxim

Spotify Star

391 Views

3 replies

0 likes

Account
Subscription
  • 391 Views
  • 3 replies
  • 0 likes

Problemas com premium

Olá, tenho o plano familia, mas quando a pessoa pra quem eu envio o link com código tenta entrar, fala que deu erro, tentei resolver sozinho, mas não consigo, alguém sabe como resolver isso? (ja tentei reenviar pra mudar o codigo, mas mesmo mudando o...

Newbie

Olá, tenho o plano familia, mas quando a pessoa pra quem eu envio o link com código tenta entrar, fala que deu erro, tentei resolver sozinho, mas não consigo, alguém sabe como resolver isso? (ja tent...

Bittencourt

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App wont go premium

I was given a free spotify premium account as part of a.package deal with spark. However, despite following the prompts correct asfar as I can tell, app refuses to go premium and only allows the free account, meaning ads and limited connectivity. Spa...

Newbie

I was given a free spotify premium account as part of a.package deal with spark. However, despite following the prompts correct asfar as I can tell, app refuses to go premium and only allows the free...

spiderdud3

Regular

1000 Views

2 replies

0 likes

Account
Premium
  • 1000 Views
  • 2 replies
  • 0 likes

Superuser Contribution Domicilio Spotify Familiar

Vivo con UNOS amigos y uno de Ellos abrio La Cuenta spotify familiarizado PARA TODOS, sin embargo de un La Hora De que spotify Hizo la verificación Paso mi Cuenta una gratis Porque No Pudo verificar Que vivamos juntos. Como puedo Arreglar Este Proble...

Visitor

Vivo con UNOS amigos y uno de Ellos abrio La Cuenta spotify familiarizado PARA TODOS, sin embargo de un La Hora De que spotify Hizo la verificación Paso mi Cuenta una gratis Porque No Pudo verificar ...

AndyJoel

Spotify Legend

344 Views

1 replies

0 likes

Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Tengo una cuenta premium y no pude ingresar a un integrante. Me inscribí en la pagina y no aparece mi cuenta premium. Ingresé el numero de recibo y dice que no es valido.

Newbie

Tengo una cuenta premium y no pude ingresar a un integrante. Me inscribí en la pagina y no aparece mi cuenta premium. Ingresé el numero de recibo y dice que no es valido.

AndyJoel

Spotify Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account disappeared?

My Spotify account has just disappeared. When I go to log on, all my music and followers are gone. I went to my friends account to search myself because he was following me and my account name is now just a string of letters and numbers as shown in p...

Newbie

My Spotify account has just disappeared. When I go to log on, all my music and followers are gone. I went to my friends account to search myself because he was following me and my account name is now...

AndyJoel

Spotify Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify is charging an extra 19.99 in my rogers account

I have 3 phones using spotify for free from rogers but i get charged 19.99 extra every month ,Rogers says they can not fix it ,I can not find a way to contact spotify.

Newbie

I have 3 phones using spotify for free from rogers but i get charged 19.99 extra every month ,Rogers says they can not fix it ,I can not find a way to contact spotify.

AndyJoel

Spotify Legend

498 Views

1 replies

0 likes

Subscription
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login broken?

I'm trying to get my mom onto my Spotify family plan. When she tries to login it says that she must sign in with her Facebook credentials, though when she signs into Facebook it says she has no Spotify account associated with it. When I go to recover...

Casual Listener

I'm trying to get my mom onto my Spotify family plan. When she tries to login it says that she must sign in with her Facebook credentials, though when she signs into Facebook it says she has no Spoti...

AndyJoel

Spotify Legend

528 Views

1 replies

0 likes

Account
Login
Premium
Unlimited
  • 528 Views
  • 1 replies
  • 0 likes