Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, I tried to connect me on my phone but I forgot my password, the issue is that the email I have entered is a wrong email.... So I can't enter a new password wiithout my email, and in addition to that, it's impossible to change the email without...
Buenoas dias, Cuando inicio la sesion con mi cuenta de facebook, la sesion se inicia con otro nombre de otra persona y otro email. No ser que contraseña tengo y no la puedo averiguar por que tampoco va dirigido a mi email. Alguna solucion? Muchas gar...
Bonjour, j'avais un compte premium avec l'offre 0.99ct par mois. J'ai fais une remise à zéro de mon téléphone Android et je ne me souviens plus du tout de l'adresse mail avec laquelle j'avais souscris. Pouvez-vous me retrouver avec le numéro de ma ca...
Kann mich nicht anmelden es kommt ein Fenster mit der InfoAnmeldung fehlgeschlagenSpotify Netzwerk nicht gefunden (ein DNS Problem)
My account had my pass changed twice and then when i got it fixed my playlists were deleted and replaced with new ones? what should i do?
Espero que estén teniendo lindo día, lo que pasa es que Spotify dice que me dan 30 días gratis de Spotify siempre y cuando pague el primer mes por anticipado, lo pagué, se terminó el mes, y jamás me dieron mis 30 días gratis que se mencionaba, solo m...
Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.
I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn't go through. It shouldn't go through cause I have ...
E' possibile utilizzare come metodo di pagamento per abbonamento Spotify una card iTunes?
I HAD A PREMIUM ACCOUNT AND UPGRADED TO THE FAMILY ACCOUNT, BUT NOW I CANT NEITHER LOG IN NOR INVITE MY FAMILY MEMBERS BECAUSE IT SAYS THAT I CAN ONLY USE SPOTIFY ABROAD FOR 14 DAYS. I HAVENT TRAVELLED AND MY COUNTRY IS THE SAME AS THE ONE I AM NOW, ...
Tenia cuenta premium familar, no tuve ningún problemas hasta hace poco, que me llego un correo para verificar la dirección con el titular (que es mi hermano) luego me llega correo q no se puedo comprobar domicilio, y me paso a cuenta free, mi hermano...
Just recently subscribed to Spotify Premium in the UK on my iPhone device, I was charged £12.99 despite the monthly subscription being advertised at £9.99. Any ideas why?
Hi. There was no way to take direct contact to Spotify, so I'm trying on here. Hopefully a staff will reply.When i created my account, I created it in a dumb name, however now I wish to change it to my real name instead (Mads Lynghøj Christensen). Ho...
So I accidentally clicked a thing on Spotify free page and it said I started a 7 day pre paid premium trial. So I want to cancel that trial. So how do I do that. Also if I can't cancel the trial will it charge me?
I have a Spotify account and I pay the premium to download music. I recently broke my phone and had to get a new one. I logged into my account aiming all of my music was still there and it is not. The worst thing is I can't download any more music be...
Hi,I want to use Spotify on my LG Smart TV. I've connected my account to facebook and the TV gives me the two options of logging in per Facebook or per email adress.But no matter which one I use (both seem to work with the same mail-password-combinat...
Just looked at my receipts and realized I've been being charged the regular premium charge when I was signed up for the student subscription and wasn't notified of the change while I was still a student.Also got a notification that my subscription ne...
I am paying for spotify premium and i was automatically logged out. Now my account says free version but payment just came out on jan 27. Also all of my playlists are gone. Please help
I recently purchased a premium subscription for my account which is connected to Facebook. However, it turns out that that I had another account, not connected with Facebook, that doesn't have any of my playlists or saved songs, yet my purchase was d...
No dia 07 de fevereiro cancelei minha assinatura premium. Fotografei a tela com o cancelamento, portanto não só tenho certeza de que concluí o cancelamento, como tenho prova disso. Hoje, dia 17/02, recebi nova cobrança. Desejo receber reembolso por e...