Cancelled my premium subscription and still being charged

Hello, I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges. I'm super dissapointed ...

• misspiggynme
• Casual Listener
• Hello,   I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paym...
• 2017-02-16 6:07:21 PM
• 2017-02-16 6:51:48 PM
• Hubo
• Community Legend
• 231 Views
• 3 replies
• 0 likes

Superuser Contribution Já paguei e está pausada a conta

Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!

• Jessicadbc94
• Newbie
• Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!
• 2017-02-15 3:44:28 AM
• 2017-02-16 6:50:15 PM
• user-removed
• Not applicable
• 210 Views
• 1 replies
• 0 likes

Can't cancel subscription, tried Chrome, Firefox, Safari

At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.

• ivankhau
• Newbie
• At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.
• 2017-02-16 8:10:22 AM
• 2017-02-16 6:44:25 PM
• Hubo
• Community Legend
• 310 Views
• 1 replies
• 0 likes

I removed my favorite band from daily mix. How do I get it back?

I removed it on accident and now my daily mix isn't the same. How do I get it back?

• FixdailymixASAP
• Casual Listener
• I removed it on accident and now my daily mix isn't the same. How do I get it back?
• 2017-02-16 5:58:59 PM
• 2017-02-16 6:43:03 PM
• Hubo
• Community Legend
• 759 Views
• 1 replies
• 0 likes
• iOS
  music

Superuser Contribution Payment

I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me

• Susannav
• Newbie
• I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me 😞
• 2017-02-15 9:25:20 PM
• 2017-02-16 6:42:48 PM
• AndyJoel
• Spotify Legend
• 312 Views
• 1 replies
• 0 likes

Organization Plans (Family Plans)

I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to have an account each for them. Technically they ha...

• RadianWear
• Newbie
• I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to...
• 2017-02-16 6:04:43 PM
• 2017-02-16 6:34:29 PM
• Hubo
• Community Legend
• 211 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution Payment not going through; can't download apps

I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the payment went through but I think that it might be ...

• lily_elizabethh
• Newbie
• I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the...
• 2017-02-14 12:31:15 AM
• 2017-02-16 6:30:59 PM
• user-removed
• Not applicable
• 216 Views
• 1 replies
• 0 likes

Im being charged for premium when i dont have it

• mattgainsford
• Newbie
• 2017-02-16 5:00:58 PM
• 2017-02-16 6:05:15 PM
• Maxim
• Spotify Star
• 159 Views
• 1 replies
• 0 likes

I can't login to my spotify player account :(

Hey there , i have a problem , when i want to login to my spotify player account it say : "your country does not match the one set in your profile " ...What can i do ? I really love spotify , its the best community of music for me , but i can't acces...

• poparodion
• Regular
• Hey there , i have a problem , when i want to login to my spotify player account it say : "your country does not match the one set in your profile " ... What can i do ? 😞 I really love spotify , it...
• 2017-02-16 10:44:05 AM
• 2017-02-16 5:14:05 PM
• poparodion
• Regular
• 1153 Views
• 10 replies
• 0 likes
• Login

Playing a playlist

How do I just play the music I put on a Playlist. I don't want it to add music to the Playlist as its playing. How do I stop this from doing that? Thanks.

• HoneyBee420
• Casual Listener
• How do I just play the music I put on a Playlist. I don't want it to add music to the Playlist as its playing. How do I stop this from doing that? Thanks.
• 2017-02-16 9:28:36 AM
• 2017-02-16 4:45:43 PM
• HoneyBee420
• Casual Listener
• 201 Views
• 2 replies
• 0 likes
• Other

how do i unlink my spotify from my facebook?!

i want to deactivate my facebook account.... but i can only log into my spoitify from there.. how do i set it up with a regular spotify log in

• bigphil
• Casual Listener
• i want to deactivate my facebook account.... but i can only log into my spoitify from there.. how do i set it up with a regular spotify log in
• 2017-02-16 4:20:59 PM
• 2017-02-16 4:41:27 PM
• labelscollected
• Community Legend
• 259 Views
• 4 replies
• 0 likes

podcast

Est-il possible d'avoir uniquement les Podcasts en Français

• traissac69
• Regular
• Est-il possible d'avoir uniquement les Podcasts en Français
• 2017-02-16 8:09:18 AM
• 2017-02-16 4:03:04 PM
• Maxim
• Spotify Star
• 272 Views
• 1 replies
• 1 likes
• Unlimited

Superuser Contribution My account suddenly disappeared.

My account suddenly disappeared.I am using it on iphone.I can not log in unexpectedly.I tried to log in with the registered e-mail address, but I was told that "the account does not exist".I want to know the reason.By the way, I could re-register wit...

• user-removed
• Visitor
• My account suddenly disappeared. I am using it on iphone. I can not log in unexpectedly. I tried to log in with the registered e-mail address, but I was told that "the account does not exist". I ...
• 2017-02-12 5:50:46 AM
• 2017-02-16 3:22:43 PM
• user-removed
• Not applicable
• 259 Views
• 2 replies
• 0 likes
• Account
  Login
  Security

Applied for student discount - not getting the 30 days free

Hey there, I just clicked on the "another 30 days premium" thingy and went for the student discount way and somehow I didn't get the 30 days premium on top. Is that normal or a bug? CheersMartin

• quagmirexxx
• Newbie
• Hey there, I just clicked on the "another 30 days premium" thingy and went for the student discount way and somehow I didn't get the 30 days premium on top. Is that normal or a bug?   Cheers ...
• 2017-02-16 1:07:06 PM
• 2017-02-16 2:44:07 PM
• KatesHere
• Community Legend
• 239 Views
• 1 replies
• 0 likes

My Family Members Can't Join Our Family Account

I just made a family account, and when I added my sister and brother, their links that they opened said they can't join our family. The link says that they already have Premium, but both of them have FREE acounts and have always had free accounts. Ho...

• Jacobsonfam6
• Casual Listener
• I just made a family account, and when I added my sister and brother, their links that they opened said they can't join our family. The link says that they already have Premium, but both of them have...
• 2016-11-21 2:29:52 AM
• 2017-02-16 2:38:00 PM
• Karina77
• Newbie
• 1136 Views
• 8 replies
• 1 likes
• Account
  Premium
  Subscription

I chose the student payment but wanted the $9.99 payment

I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.

• rosasjr760
• Newbie
• I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.
• 2017-02-16 8:19:07 AM
• 2017-02-16 2:24:30 PM
• KatesHere
• Community Legend
• 193 Views
• 1 replies
• 0 likes

Premium not workinh

I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP

• kimtan91
• Newbie
• I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP
• 2017-02-16 12:23:49 PM
• 2017-02-16 2:20:53 PM
• KatesHere
• Community Legend
• 192 Views
• 1 replies
• 0 likes

Clicking "yes, cancel subscription" and nothing happens!

I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!

• baffledsalmon
• Newbie
• I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!
• 2017-02-16 8:27:14 AM
• 2017-02-16 2:15:48 PM
• KatesHere
• Community Legend
• 781 Views
• 2 replies
• 0 likes

Charged after free trial even if I didn't want to to continue my Premium subscription

Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.

• tautvislol
• Casual Listener
• Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.
• 2017-02-16 11:26:55 AM
• 2017-02-16 1:10:27 PM
• Maxim
• Spotify Star
• 267 Views
• 3 replies
• 0 likes
• Account
  Free
  Premium
  Subscription

Spotify-Globe

Hi, I'm currently registered to Spotify Free.I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS).Whenever I try to register using my Birthday and Email address, I'm always getting the message "Sorry, you...

• conan_kenji21
• Newbie
• Hi, I'm currently registered to Spotify Free. I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS). Whenever I try to register using my Birthday and Em...
• 2015-09-08 3:05:29 PM
• 2017-02-16 12:07:50 PM
• victorahorro
• Newbie
• 1508 Views
• 3 replies
• 1 likes
• Free
  Premium
  Subscription