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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Nileshgarchar
  • Visitor
  • 263316 Views
  • 515 replies
  • 34 likes
  • Account
    Free
  • 263316 Views
  • 515 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13039 Views
  • 6 replies
  • 11 likes
  • Security
  • 13039 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529307 Views
  • 989 replies
  • 113 likes
  • Account
  • 529307 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128103 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128103 Views
  • 74 replies
  • 12 likes

can't cancel subscription

I followed the steps to unsubscribe from premium but when Im asked with the questionare about why and how would I rate spotify, I cannot move forward. Either way i click submit or skip it just greys out and cannot move forward.

  • Casual Listener
  • I followed the steps to unsubscribe from premium but when Im asked with the questionare about why and how would I rate spotify, I cannot move forward. Either way i click submit or skip it just greys ...
  • OviiiOne
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice & Continuous Charging after Unsubscription

Hi, Spotify. Appreciate if you can review my account - ********@yahoo.com. Since October 2016, you are CHARGING ME TWICE,then I raised it to my my credit card's customer support team to seek for an advice. They told me to unsubcribe first before subc...

  • Casual Listener
  • Hi, Spotify.    Appreciate if you can review my account - ********@yahoo.com.  Since October 2016,  you are CHARGING ME TWICE,then I raised it to my my credit card's custome...
  • TobiasYoung
  • Composer
  • 459 Views
  • 5 replies
  • 0 likes
  • Premium
  • 459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problème de synchronisation

Depuis quelques temps, j'essaye de faire un téléchargement de mes listes et il m'indique "en attente de synchronisation ". Qu'est ce que cela veut dire ?Il m'est impossible d'écouter les listes en hors Connection. Merci pour votre aide

  • Newbie
  • Depuis quelques temps, j'essaye de faire un téléchargement de mes listes et il m'indique "en attente de synchronisation ". Qu'est ce que cela veut dire ? Il m'est impossible d'écouter les listes en ...
  • fflo13
  • Newbie
  • 6327 Views
  • 2 replies
  • 2 likes
  • 6327 Views
  • 2 replies
  • 2 likes

Premium for family

I've got the "premium for family" subscription, but by mistake, I've somhow ordered "standard premium"...and Spotify tells me that All my family-members will loose their access!How can I cancel, or reverse, this "order"?

  • Newbie
  • I've got the "premium for family" subscription, but by mistake, I've somhow ordered "standard premium"...and Spotify tells me that All my family-members will loose their access! How can I cancel, or...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

About my family account

I have a family account but I can't add my brother, cause I can't remember what I've put as my home adress.. The message is, "you can't participate of this family, because you can't prove you are a member, wrong adress".. I don't know how to see my a...

  • Casual Listener
  • I have a family account but I can't add my brother, cause I can't remember what I've put as my home adress.. The message is, "you can't participate of this family, because you can't prove you are a m...
  • Maxim
  • Spotify Star
  • 301 Views
  • 5 replies
  • 0 likes
  • 301 Views
  • 5 replies
  • 0 likes

Ich habe Premium, werde aber zu einer Family Lizenz eingeladen. Muss ich mein Abo vorher kündigen?

Hallo, ich bin grade dabei die Familien Lizenz für meine Familie einzurichten. Mein Bruder hat bisher noch einen eigenen Premium Account bei Spotify. Muss dieser sein Premium Abo vorher kündigen bevor er die Einladung zur Familienlizenz annimmt oder ...

  • Visitor
  • Hallo,   ich bin grade dabei die Familien Lizenz für meine Familie einzurichten. Mein Bruder hat bisher noch einen eigenen Premium Account bei Spotify. Muss dieser sein Premium Abo vorher künd...
  • Maxim
  • Spotify Star
  • 14336 Views
  • 1 replies
  • 0 likes
  • 14336 Views
  • 1 replies
  • 0 likes

Change the log in option

I log in with facebook but now i want to delete my facebook account but still use my spotify subscription

  • Newbie
  • I log in with facebook but now i want to delete my facebook account but still use my spotify subscription
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Spotify Premium for Family Not Working

Hello! I'm having massive problems with Spotify for family just not working at all. I have subscribed, been paying and added my mother to the account, all of which looks to have happened successfully. However, when we both go to play music, it just k...

  • Visitor
  • Hello!    I'm having massive problems with Spotify for family just not working at all. I have subscribed, been paying and added my mother to the account, all of which looks to have happen...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Can't renew my premium account, keeps saying it's already active

Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Things were doing fine: first month was free, second month wa...

  • Casual Listener
  • Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Thing...
  • Maxim
  • Spotify Star
  • 1173 Views
  • 3 replies
  • 0 likes
  • 1173 Views
  • 3 replies
  • 0 likes

Klarna payments

Hi, Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month. However, since december (as I extended my student account), Klarna sends me bills pas...

  • Casual Listener
  • Hi,  Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month.   However, since ...
  • Maxim
  • Spotify Star
  • 940 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free3 0 day trial card error

I tried to sign up for 30 day free trial thru spotify app. after I filled out info and hit sign up nothino happened and there was an error saying please enter card exp month....I did .and I also tried to go thru chrome etc to sign up to see if it wor...

  • Casual Listener
  • I tried to sign up for 30 day free trial thru spotify app. after I filled out info and hit sign up nothino happened and there was an error saying please enter card exp month....I did .and I also trie...
  • Julian
  • Moderator
  • 255 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution UNbundle Headspace and Spotify

HiTried to unbundle Spotify and Headspace, but I couldn't find an easy way to do it. I want to just subscribe to Spotify. Help?BRPeter

  • Newbie
  • Hi Tried to unbundle Spotify and Headspace, but I couldn't find an easy way to do it. I want to just subscribe to Spotify.  Help? BR Peter
  • Julian
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Je cherche comment ajouté des membres de ma familles à mon conte premium

Bonjour je suis du canada, j'aimerais profité du forfait famillial. je ne sais pas comment ajouté des membres de ma famille et ou m'abonné à Premium for Family.

  • Casual Listener
  • Bonjour je suis du canada, j'aimerais profité du forfait famillial. je ne sais pas comment ajouté des membres de ma famille et ou m'abonné à Premium for Family.
  • mikcecile
  • Newbie
  • 1191 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1191 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant use premium after card details updated

HiI got a new card so I changed my card details on my account as premium stopped working instantly. I've updated my details and been sent an email to confirm I have set up premium again for this card. However I cannot use spotify anymore as every tim...

  • Newbie
  • Hi I got a new card so I changed my card details on my account as premium stopped working instantly. I've updated my details and been sent an email to confirm I have set up premium again for this ...
  • Julian
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! why doesn't my premium subscription work

I upgraded my subscription 2 days ago, but it still shows "free" on my app.I have tried to log in and log out, I have removed the app and installed it again. But the message I get is "your free trial has expended".

  • Casual Listener
  • I upgraded my subscription 2 days ago, but it still shows "free" on my app. I have tried to log in and log out, I have removed the app and installed it again. But  the message I get is "your f...
  • elinrostad
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • Premium
  • 347 Views
  • 2 replies
  • 0 likes

cant read pin on gift card

Hi, i bought a 10 euro gift card for spotify premium and i cant read the code anymore.i conatacted support but they didn answered .

  • Newbie
  • Hi,   i bought a 10 euro gift card for spotify premium and i cant read the code anymore. i conatacted support but they didn answered .
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
  • 263 Views
  • 1 replies
  • 0 likes

Problem with spotify premium

Hey i saw in facebook that spotify offer 30 days free but when i go on spotify but know spotify take me 9.99 euros.Is it an error?

  • Casual Listener
  • Hey i saw in facebook that spotify offer 30 days free but when i go on spotify but know spotify take me  9.99 euros. Is it an error?
  • Maxim
  • Spotify Star
  • 333 Views
  • 3 replies
  • 0 likes
  • Account
  • 333 Views
  • 3 replies
  • 0 likes

Plan familiar

Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la cuenta aue en este caso es mi hermana, siedo que si ...

  • Visitor
  • Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la c...
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 278 Views
  • 2 replies
  • 0 likes