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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9137 Views
  • 2 replies
  • 9 likes
  • Security
  • 9137 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483085 Views
  • 979 replies
  • 111 likes
  • Account
  • 483085 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211180 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211180 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121071 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121071 Views
  • 72 replies
  • 12 likes

FRAUDULENT USE OF MY MOBILE PHONE NUMBER TO INITIATE SPOTIFY PREMIUM SERVICE

I HAVE NEVER HAD ANY WISH TO USE SPOTIFY ; I DON'T HAVE IT INSTALLED ON ANY DEVICE; I HAVE NEVER ACCESSED A SPOTIFY APP, NOR HAVE I AGREED TO PAYING FOR, OR USING MY MOBILE PHONE TO USE ANY SPOTIFY PRODUCT; HOWEVER, SPOTIFY HAVE TAKEN £9.99 AND STATE...

  • Newbie
  • I HAVE NEVER HAD ANY WISH TO USE SPOTIFY ; I DON'T HAVE IT INSTALLED ON ANY DEVICE; I HAVE NEVER ACCESSED A SPOTIFY APP, NOR HAVE I AGREED TO PAYING FOR, OR USING MY MOBILE PHONE TO USE ANY...
  • Chipzchipping
  • Newbie
  • 708 Views
  • 2 replies
  • 0 likes
  • Account
  • 708 Views
  • 2 replies
  • 0 likes

Purchased premium not delivered

I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has been received by my nephew... . Can you please hel...

  • Casual Listener
  • I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has...
  • Catee
  • Community Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student account

HiI've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another one as I never used it.Thanks

  • Newbie
  • Hi I've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another ...
  • AndyJoel
  • Spotify Legend
  • 1621 Views
  • 1 replies
  • 0 likes
  • 1621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make a payment

Hi, I'm paying my spotify premium by my carrier, Smart prepaid. However I was out of my track to load the day of the payment so when I tried to update the payment details and did it again for the Smart prepaid load there's this error I'm encountering...

  • Casual Listener
  • Hi, I'm paying my spotify premium by my carrier, Smart prepaid. However I was out of my track to load the day of the payment so when I tried to update the payment details and did it again for the Sma...
  • AndyJoel
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Bonus Spotify premium - Bouygues

Bonsoir,Je bénéficie d'un bonus Spotify premium avec mon forfait bouygues. Ce bonus est valable durant 24 mois, cependant, au bout d'un mois, mon compte semble être repassé à Spotify free. Pouvez-vous m'aider ?Cordialement

  • Newbie
  • Bonsoir, Je bénéficie d'un bonus Spotify premium avec mon forfait bouygues. Ce bonus est valable durant 24 mois, cependant, au bout d'un mois, mon compte semble être repassé à Spotify free. Pouvez-v...
  • osornios
  • Spotify Star
  • 676 Views
  • 3 replies
  • 0 likes
  • 676 Views
  • 3 replies
  • 0 likes

Superuser Contribution STOP CHARGING ME

I have checked my account. It says free. Emailed trying to fix it. Stupid fkn automated bs reply. I CANNOT cancel my subscription if it SAYS FREE ALREADY. You guys owe me like 6 months worth. I AM FURIOUS. And YES I responded to emails.

  • Visitor
  • I have checked my account. It says free. Emailed trying to fix it. Stupid fkn automated bs reply. I CANNOT cancel my subscription if it SAYS FREE ALREADY. You guys owe me like 6 months worth. I AM FU...
  • AndyJoel
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution two spotify accounts , playing remote on one device

Hi,Me and my wife has seperate premium accounts and playing on our telephones.Also have some common playing points of a android box, PS3 with audio amplifier connected.Want to play our individual playlists on these devices ( one at a time ) , remotel...

  • Newbie
  • Hi, Me and my wife has seperate premium accounts and playing on our telephones. Also have some common playing points of a android box, PS3 with audio amplifier connected. Want to play our individu...
  • AndyJoel
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familiar plan causing people to hear same music lol

Hi, I would like some help to fix a familiar plan misslogin I guess... I have made the passwords available for my chosen ones and with one of them I am experiencing a funny problem. Sometimes the songs I play are being heard by this friend and someti...

  • Newbie
  • Hi, I would like some help to fix a familiar plan misslogin I guess...   I have made the passwords available for my chosen ones and with one of them I am experiencing a funny problem. Som...
  • AndyJoel
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro en Tarjeta de Credito

Buenas tardesTengo un doble cobro en la tarjeta de credito por 2 membresias premium, el problema es que una sola la mantengo ya que la otra la inclui en el plan familiar cuando aumentaron a 5 los cupos en las cuentas premium.No tengo como eliminar la...

  • Newbie
  • Buenas tardes Tengo un doble cobro en la tarjeta de credito por 2 membresias premium, el problema es que una sola la mantengo ya que la otra la inclui en el plan familiar cuando aumentaron a 5 los c...
  • AndyJoel
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family not working!

Spotify family is not working.. the 2 people I invited can't play any music ... it says there active ? I have been paying for family and getting nothing but a run around, ready to give up and cancel all together!

  • Newbie
  • Spotify family is not working.. the 2 people I invited can't play any music ... it says there active ? I have been paying for family and getting nothing but a run around, ready to give up and cancel ...
  • AndyJoel
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had family premium but when i changed cc info it charged it for only charged for premiu for 1 user.

I had premium family account, then i was noticed that i needed to update credit card info. When i updated cc info it charged me for premium 1 user (me) only. How can i get the charges to reflect towards the family premium account and pay the differen...

  • Newbie
  • I had premium family account, then i was noticed that i needed to update credit card info. When i updated cc info it charged me for premium 1 user (me) only. How can i get the charges to reflect towa...
  • AndyJoel
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Deleted Facebook account but still being charged

So I have a new spotify account that I pay for but back when I had Facebook I was paying for a different account. And they are still charging me for that old account. Is there any way to cancel that since I don't have the Facebook account anymore?

  • Newbie
  • So I have a new spotify account that I pay for but back when I had Facebook I was paying for a different account. And they are still charging me for that old account. Is there any way to cancel that ...
  • ErikG
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Offer Customer Support by Telephone

Why when i tried to reset my password with my gmail account it says my account is not associated with Spotify. But when i tried to make a new account with my gmail for Spotify it says my gmail is already taken **bleep**! How can i call spotify techni...

  • Casual Listener
  • Why when i tried to reset my password with my gmail account it says my account is not associated with Spotify. But when i tried to make a new account with my gmail for Spotify it says my gmail is alr...
  • SMASHWOLFKING
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 343 Views
  • 2 replies
  • 0 likes

My prepaid cards PIN is not working?

Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it just won't work. Is there anything I can do? Is there anything wro...

  • Newbie
  • Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it jus...
  • alexortiz770
  • Newbie
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Keep getting charged

DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE

  • Newbie
  • DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE
  • laurenluvsmusic
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Loyalty Rewards?

So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are: 1) Has Spotify ever rewarded loyalty... ever at all? 2) Does Spotify ever intend to? Ironically y...

  • Casual Listener
  • So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are:   1) Has Spotify ever rewarded loyalty....
  • HerbertLye
  • Regular
  • 4449 Views
  • 8 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 4449 Views
  • 8 replies
  • 2 likes

Unlink Facebook Without Starting New Account

Hi, I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account before I deactivated it but I'm still not able to set a new passw...

  • Visitor
  • Hi,   I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account befor...
  • kirashi
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes