Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I have been charged for $9.99 a month for five months even after I cancelld my subscription. On top of that, Spotify is not alloowing me to use the premium subscription anyway. I only have one accunt with two devices and neither are able to use p...
Ik heb gisteren een Spotify pas gekocht om ofline te luisteren maar hij doet het niet wat moet ik doen ?
I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old account to this new one. Or at least connect my faceb...
I have no other accounts or emails. I have 2 devices on my spotify account and only one of them have premium. Ive tried everything to change it back, and not having a customer service phone number complicates my situation. What do i do?
I changed my phone plan with rogers, and recieved 24 months free of spotify. Yet when I set it up, I am still getting charged by spotify for my sub. What do I do?
I've received a text saying thank you for my payment from Spotify, just checked my phone bill and am being charged for Spotify by them too?
I was invited to a family account and it works fine on my computers (work and home). But no matter what I do, the Spotify app on my phone will not switch my account from "free" to "premium". I've redownloaded it and logged in and out several times. H...
Charged for student account as well as regular price for an account. I want a full refund and my account canceled to the free service.
Hi i was recently checking my bank statement and I noticed i was getting charged £9.99 even though my spotify account says I'm getting charged £4.99 since I'm a student and i have a student discount.
I had a premium account, invited 2 family members and they have now family premium. But my account has changed to free? How can i change this, so that i who invited also get premium? Anyone?
Hey spotify I did that 99 cent spotjfy thing for 3 months and I did it on December 30 and it is onlying giving me one month and Im unhappy this is happening
I have forgotten my password and the email I used to sign up with for spotify so I cannot even use the forgotten password feature. I had signed up for the 30 day premium trial, but before I could cancel the trial (before I would be charged monthly), ...
One of my Brothers is living abroad and he's the one who pays for the subscription. He had bought a Family Sub but he did not see the "one adress" point and now we're unable to activate the accounts. Is there any possibility to deal with it or it is ...
Hello there ! I just paid for premium and I am not getting the benefits.It seems like my account is registered to my facebook account which shares the same email address. I am currently residing in Spain and I can't log on to my account. If possible,...
I have a family account, three users, and wish to add a "common" account for Sonos in Living Room and Kitchen.This must be a seperate account, so we are not interrupted when out training etc, as I now experience to be shut.Have tried this: Add user o...
So I'm apart of a family package. My mom pays for it. So she started with one credit card and it got stollen a little bit agai so she had to get a new one. So when the time came around where she had to pay again for premium for all of us, she made it...
I bought a gift card for Spotify, a month or two ago, and now when I check my subscription on my profile, it says I only got one more month left, how can I have lost that many? I just canceled my subscription so I don't buy on auto with my card, but ...
Hi, I was using spotify which i created using actually my old mail. I can log in easily, coz I know password to spotify, but actually I forgot password to this mail, coz I didnt actually use it. I have problem with spotify with my account so I wrote ...
Can you help me find my user name? Also concerned that my account has lapsed. Did not see payment deducted?
I deleted my facebook account and need to cancel my subscription with the account, but it won't let me log in. I followed instructions and made a new account with out facebook, the instruction was to then ask for help to get my music switched over to...