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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173171 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173171 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11382 Views
  • 6 replies
  • 11 likes
  • Security
  • 11382 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516174 Views
  • 986 replies
  • 113 likes
  • Account
  • 516174 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126038 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126038 Views
  • 74 replies
  • 12 likes

Charged twice per month

I´m from Mexico City, yesterday I received from my bank twice messages about to charges for $99 in my account from spotify premium. Today I checked my netbanking and the charges still in status "Pending authorization"; I´m not sure that the bank wil ...

  • Regular
  • I´m from Mexico City, yesterday I received from my bank twice messages about to charges for $99 in my account from spotify premium. Today I checked my netbanking and the charges still in st...
  • herodriguezc
  • Regular
  • 847 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 847 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify premium

Pago por Spotify premium cada mes y no me deja tener premium mi cuenta, ya hice lo que sugieren

  • Newbie
  • Pago por Spotify premium cada mes y no me deja tener premium mi cuenta, ya hice lo que sugieren
  • user-removed
  • Not applicable
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorized Ps4 on my acount

I realized that someone else is using my spotify on their ps4 and I have no idea who it is. I want to remove them without having to create a new account. I already tried to sign out everywhere and changed my account passcode.

  • Newbie
  • I realized that someone else is using my spotify on their ps4 and I have no idea who it is. I want to remove them without having to create a new account. I already tried to sign out everywhere and ch...
  • user-removed
  • Not applicable
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

i forgot help

I forgot my email and password and that email was not used for years and i didnt know the password of the email please help me i forgot the password of my spotify

  • Casual Listener
  • I forgot my email and password and that email was not used for years and i didnt know the password of the email please help me i forgot the password of my spotify
  • ErikG
  • Roadie
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

My account has been stolen!

As I say in the title my account has been stolen. I don't know how but my e-mail has been changed and password also. I don't have access to my account for now. What should I do to get back my account? My Facebook account still connected. So I can log...

  • Newbie
  • As I say in the title my account has been stolen. I don't know how but my e-mail has been changed and password also. I don't have access to my account for now. What should I do to get back my account...
  • ErikG
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Changing from individual premium to family account

Hi, I'm now premium user on an individual account, it'll be finished on next week.So far, I've already singed into a family plan, so I'm not sure if I have to cancel my Spotify suscription or it will be cancelled automatically.Can anyone confirm that...

  • Newbie
  • Hi, I'm now premium user on an individual account, it'll be finished on next week. So far, I've already singed into a family plan, so I'm not sure if I have to cancel my Spotify suscription or it wi...
  • ErikG
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Have a family membership, but keep getting the 'You are listening on Sarah's Iphone'. Why?

I pay the extra money every month so I can listen to my own music. I went to the page, it shows me at the top, then my wife and my daughter also on the account. What the heck?

  • Newbie
  • I pay the extra money every month so I can listen to my own music. I went to the page, it shows me at the top, then my wife and my daughter also on the account. What the heck?
  • ErikG
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

cant get premium on my phone

Hi, i have an active premium subscription but it days my account is free in the app... How do i fix this ?

  • Newbie
  • Hi, i have an active premium subscription but it days my account is free in the app... How do i fix this ?
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Can't log in my spotify account

So im having a problem, i can't log in to my Spotify account ( Windows 7 ). It still worked in the morning. After i enter my username and pass, it clearly "logs in", but then it goes back to the screen and says "invalid username or password error 3" ...

  • Casual Listener
  • So im having a problem, i can't log in to my Spotify account ( Windows 7 ). It still worked in the morning. After i enter my username and pass, it clearly "logs in", but then it goes back to the scre...
  • NaabiTuuber
  • Newbie
  • 771 Views
  • 3 replies
  • 0 likes
  • 771 Views
  • 3 replies
  • 0 likes

Solved!! Activating Premium For Family

Hi, Can anyone help? I'm trying to activate a premium for family subcription, but eveytime I upgrade to premium I either get offered 30 day free trial or asked to put my payment details in. I'm not paying the bill, do i still need to enter my payment...

  • Casual Listener
  • Hi, Can anyone help?  I'm trying to activate a premium for family subcription, but eveytime I upgrade to premium I either get offered 30 day free trial or asked to put my payment details in. &nb...
  • subbamark
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! Cant log in spotify

Hi, as the title says,i cant log in to spotify with my credentials.I just started the 7 day free trial on my mobile phone yesterday.Now I installed spotify on my computer.I can log in to my account on spotify.com,but spotify desktop just gives me an ...

  • Casual Listener
  • Hi, as the title says,i cant log in to spotify with my credentials. I just started the 7 day free trial on my mobile phone yesterday. Now I installed spotify on my computer. I can log in to my acc...
  • yujinloh
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Paying for premium but logged into desktop and given a free account

Hi, Ive been paying for a premium account and using it on my phone. i logged onto desktop for the first time today and the account is free and my playlists have gone - does this eman there is a m duplicate account?

  • Newbie
  • Hi,   Ive been paying for a premium account and using it on my phone. i logged onto desktop for the first time today and the account is free and my playlists have gone - does this eman there i...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

My Premium-Account is hacked

Hello Spotify, yesterday I received an Email from you with the information about the change of my emailadress in my Premium Account. My account appears to have been hacked and hijacked by another user. Someone else has changed the email and password....

  • Visitor
  • Hello Spotify,   yesterday I received an Email from you with the information about the change of my emailadress in my Premium Account. My account appears to have been hacked and hijacked by an...
  • Maxim
  • Spotify Star
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

HACKED SPOTIFY ACCOUNT

Hi, My Spotify Premium account: Elvizify is hacked. Someone is using the account and i´m being charged. I can´t accsess the account or reset the password because the person hacked it has probably changed the email adress as well. Can someone please h...

  • Newbie
  • Hi,   My Spotify Premium account: Elvizify is hacked. Someone is using the account and i´m being charged. I can´t accsess the account or reset the password because the person hacked it has pro...
  • Dreadlord
  • Community Legend
  • 751 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 751 Views
  • 1 replies
  • 0 likes

Facebook

How to disconnect Spotify from Facebook?

  • Visitor
  • How to disconnect Spotify from Facebook?
  • Dreadlord
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Is spotify student available only in USA?

Can we use spotify student in Finland, or is it only in US?

  • Newbie
  • Can we use spotify student in Finland, or is it only in US?
  • Dreadlord
  • Community Legend
  • 1354 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1354 Views
  • 1 replies
  • 0 likes

Question about yearly subscription

If i purchase the yearly premium instead of the monthly one, would auto renew be turned off? Here's what it says in the explanation for the yearly: 'Your Spotify Premium plan begins when when we have successfully processed your payment and will expir...

  • Regular
  • If i purchase the yearly premium instead of the monthly one, would auto renew be turned off?   Here's what it says in the explanation for the yearly: 'Your Spotify Premium plan begins when whe...
  • vince604
  • Regular
  • 1201 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1201 Views
  • 5 replies
  • 0 likes

Account got hacked?

Few days i was listening to musc on spotify ofc then randomly the song stopped i look at the device manager to connect to my computer again and it says "connected to emannuel pc" I haven't gave out my account to anyone so it was weird but i just igno...

  • Newbie
  • Few days i was listening to musc on spotify ofc then randomly the song stopped i look at the device manager to connect to my computer again and it says "connected to emannuel pc" I haven't gave out m...
  • tophO_
  • Newbie
  • 325 Views
  • 3 replies
  • 0 likes
  • Account
  • 325 Views
  • 3 replies
  • 0 likes

Upgrade

I received a six month premium subscription as a gift, can I modify the subscription for the premium family by paying that the difference between the two subscriptions? Thanks

  • Newbie
  • I received a six month premium subscription as a gift, can I modify the subscription for the premium family by paying that the difference between the two subscriptions?   Thanks
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Premium

I pay for Spotify premium student for $4.99 and this month I got charged $9.99. How can I get a refund?

  • Newbie
  • I pay for Spotify premium student for $4.99 and this month I got charged $9.99. How can I get a refund?
  • TobiasYoung
  • Composer
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes