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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398846 Views
  • 950 replies
  • 107 likes
  • Account
  • 398846 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171672 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171672 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99133 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99133 Views
  • 68 replies
  • 10 likes

Can't get premium

2 years ago I had to cancled my spotify subscription and today I want to get premium deal again but it always say I already have the same deal, and it always says my card having a bad day. Could anyone please tell me the solution? Thanks

  • Newbie
  • 2 years ago I had to cancled my spotify subscription and today I want to get premium deal again but it always say I already have the same deal, and it always says my card having a bad day. Could anyo...
  • ErikG
  • Roadie
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Deprecated

Deprecated

  • Newbie
  • Deprecated
  • Montana768
  • Newbie
  • 4247 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 4247 Views
  • 9 replies
  • 0 likes

Problem to add a member in my plan

Hi, I can't add a member in my familiar plan. It says that the information doesn't match but the information that the new member typed is exactly the same I saved in my account. Two months ago I had the same problem. How can I resolve this problem?

  • Newbie
  • Hi, I can't add a member in my familiar plan. It says that the information doesn't match but the information that the new member typed is exactly the same I saved in my account. Two months ago I had ...
  • Bittencourt
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Can't cancel my subscription

I am trying to cancel my subscription. My payment has been late and it wants me to update my info, I just want to cancel it for now however because if I update it will take money out of my account and if I let it sit there I can't put money in my che...

  • Newbie
  • I am trying to cancel my subscription. My payment has been late and it wants me to update my info, I just want to cancel it for now however because if I update it will take money out of my account an...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

My username is a bunch of numbers

My username is a bunch of numbers!My spotify is linked to my facebook account..For some reason I can't change it!Has it ever happened to anyone?

  • Regular
  • My username is a bunch of numbers! My spotify is linked to my facebook account.. For some reason I can't change it! Has it ever happened to anyone?
  • Maxim
  • Spotify Star
  • 386 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 386 Views
  • 7 replies
  • 0 likes

Friends Cannot Find Me and I want to edit Profile Picture

I am not linked to Facebook and do not wish to be.Friends searching for my username: myrichtones cannot see my profile. How do I make myself visible? Also, how do you have edit a picture for your account? Many Thanks

  • Newbie
  • I am not linked to Facebook and do not wish to be. Friends searching for my username: myrichtones cannot see my profile. How do I make myself visible?   Also, how do you have edit a picture f...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Cant add playlist URL in exchange new topic

I am trying couple of times on different browsers. My url is spotify:user:11156619203:playlist:03LI3w0gKnShlvEyNOYTec

  • Casual Listener
  • I am trying couple of times on different browsers. My url is spotify:user:11156619203:playlist:03LI3w0gKnShlvEyNOYTec
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

Family Member Problems

hi, my username is mctosima, im using mac and android, my issue is my family members was disappeared from "Family Member". Maybe it because my address as administrator didnt match with them. I think i was entering a wrong address when register. Pls h...

  • Casual Listener
  • hi, my username is mctosima, im using mac and android, my issue is my family members was disappeared from "Family Member". Maybe it because my address as administrator didnt match with them. I think ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • Premium
  • 197 Views
  • 3 replies
  • 0 likes

Other users can't find my playlists

I am a premium member but there is something wrong with my profile. Spotify can't match my profile when i connect w facebook or email. Thats' why other users cant see my playlists. Please help.

  • Casual Listener
  • I am a premium member but there is something wrong with my profile. Spotify can't match my profile when i connect w facebook or email. Thats' why other users cant see my playlists. Please help.
  • Snntc
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Lost all my music. Help please!

I've had a free Spotify account on my PC for years and have stacked up loads of super music. In trying to access my account from my phone I've somehow lost my ability to access my original account on my PC! Is there a way I can find my music? On my P...

  • Regular
  • I've had a free Spotify account on my PC for years and have stacked up loads of super music.  In trying to access my account from my phone I've somehow lost my ability to access my original acco...
  • NooMooZik1
  • Regular
  • 324 Views
  • 5 replies
  • 0 likes
  • 324 Views
  • 5 replies
  • 0 likes

Dual Enrollment Students - Student Discount

I am currently a junior in high school. However, my high school offers a "dual enrollment" option. This allows students to take certified college classes through an acredited college both on high school campus and on college campus. I have multiple f...

  • Casual Listener
  • I am currently a junior in high school. However, my high school offers a "dual enrollment" option. This allows students to take certified college classes through an acredited college both on hig...
  • Maxim
  • Spotify Star
  • 8171 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
  • 8171 Views
  • 1 replies
  • 2 likes

I took the 30 day trial but still spotify charged me anyway.

So, i will be paying spotify for my girlfriend, but i took the trial first, i CLICKED on 30 day premium trial, put my credit card info and all, today i went to the bak, and i got charged... no , she has never been premium before, this is the first ti...

  • Casual Listener
  • So, i will be paying spotify for my girlfriend, but i took the trial first, i CLICKED on 30 day premium trial, put my credit card info and all, today i went to the bak, and i got charged... no , she ...
  • wolffry01
  • Casual Listener
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Student Account to Family Account

Hello. I'm a current Spotify subscribed with a student account. I'd like to upgrade my account into a Family account so that my wife, son and two daughters (all of which have their own FREE individual account) can benefit with Premium features. My qu...

  • Newbie
  • Hello.  I'm a current Spotify subscribed with a student account.  I'd like to upgrade my account into a Family account so that my wife, son and two daughters (all of which have their own FR...
  • Bittencourt
  • Spotify Star
  • 6994 Views
  • 1 replies
  • 0 likes
  • 6994 Views
  • 1 replies
  • 0 likes

Solved!! Address match error

Hello, I have just changed to the Family Plan and invited 2 family members. When these family members want to accept the plan, there is an error message saying the family members dont reside at the same address and therefore can not be added. However...

  • Newbie
  • Hello, I have just changed to the Family Plan and invited 2 family members. When these family members want to accept the plan, there is an error message saying the family members dont reside at the s...
  • Bittencourt
  • Spotify Star
  • 4106 Views
  • 2 replies
  • 0 likes
  • 4106 Views
  • 2 replies
  • 0 likes

Problemas com o premium

Boa noite, a mais ou menos una semana eu aderi ao sportfy premium, portando desde o dia que assinei, n posso usar, n sei o motivo, foi feita a cobrança e eu n posso usar a minha assinatura, me ajudem.

  • Newbie
  • Boa noite, a mais ou menos una semana eu aderi ao sportfy premium, portando desde o dia que assinei, n posso usar, n sei o motivo, foi feita a cobrança e eu n posso usar a minha assinatura, me ajudem.
  • Bittencourt
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
  • 124 Views
  • 1 replies
  • 0 likes

Family Plan

My brother got the family account but seems like i'm not linked up to his account. Anyway i can fix this?

  • Newbie
  • My brother got the family account but seems like i'm not linked up to his account. Anyway i can fix this?
  • Catee
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Account

I have paid to be premium, but my account is still free... I have logged off and logged in again, but the problem remains. Also it isn't a problem with my credit card... Somebody could help me?

  • Newbie
  • I have paid to be premium, but my account is still free... I have logged off and logged in again, but the problem remains. Also it isn't a problem with my credit card... Somebody could help me?
  • Catee
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Ya pague en oxxo y aun no soy premium

Verán ya van más de 48 horas y aún nada por favor diganme si alguien sabe como solucionar esto o un número de teléfono para contactar a spoti

  • Casual Listener
  • Verán ya van más de 48 horas y aún nada por favor diganme si alguien sabe como solucionar esto o un número de teléfono para contactar a spoti
  • osornios
  • Spotify Star
  • 5416 Views
  • 6 replies
  • 0 likes
  • Premium
  • 5416 Views
  • 6 replies
  • 0 likes

Playlist covers

How do you change a playlist you made to a different picture? I've seen people do it.

  • Casual Listener
  • How do you change a playlist you made to a different picture? I've seen people do it.
  • laleli
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

NUS discount

Hi, cannot for the life of me figure out how to apply the student discount. Why has this been made so difficult?I visit the student discount page on Spotify and it simply gives me the option of signing up for another Premium account? What are exact s...

  • Newbie
  • Hi, cannot for the life of me figure out how to apply the student discount. Why has this been made so difficult? I visit the student discount page on Spotify and it simply gives me the option of s...
  • laleli
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes