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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159138 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159138 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10742 Views
  • 3 replies
  • 10 likes
  • Security
  • 10742 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509033 Views
  • 985 replies
  • 112 likes
  • Account
  • 509033 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124805 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124805 Views
  • 74 replies
  • 12 likes

Como solucionar problema de pago de Spotify

Cada vez que quiero ingresar mi tarjeta para realizar el pago me sale error con el banco. No me ha permitido realizar el pago y registrar mi tarjeta para que sea recurrente el pago, lo he intentado con 3 tarjetas diferentes con el mismo resultado, es...

  • Newbie
  • Cada vez que quiero ingresar mi tarjeta para realizar el pago me sale error con el banco. No me ha permitido realizar el pago y registrar mi tarjeta para que sea recurrente el pago, lo he intentado c...
  • Patalher
  • Newbie
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Playlist and account overridden by connecting both with same facebook account

Hiya, I recently discovered an old account on my dusty old laptop and reconized a lot the playlist (which were awezome ofc.) so i linked the newly found account to my current facebook/spotify account (which has premium) and instead of adding all the ...

  • Newbie
  • Hiya,   I recently discovered an old account on my dusty old laptop and reconized a lot the playlist (which were awezome ofc.) so i linked the newly found account to my current facebook/s...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Burning a cd mix

I haven't used Spotify yet. I'm considering paying for premium to recreate exact set lists I have on cassette tapes. I need to hear these through my car stereo. My 12-yr old car will not take any music from anywhere except CD or cassette tape or the ...

  • Newbie
  • I haven't used Spotify yet. I'm considering paying for premium to recreate exact set lists I have on cassette tapes. I need to hear these through my car stereo. My 12-yr old car will not take any mus...
  • AndyJoel
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar cuenta Premium a otro facebook

Buena Tarde requiero de su ayuda tengo cuenta premium sin embargo la cuenta a la cual esta ligada de facebook requiero cerrarla y a la vez vincular la cuenta de spotify a un facebook nuevo (más serio ya que el otro lotengo desde muy chico)

  • Newbie
  • Buena Tarde requiero de su ayuda tengo cuenta premium sin embargo la cuenta a la cual esta ligada de facebook requiero cerrarla y a la vez vincular la cuenta de spotify a un facebook nuevo (más serio...
  • AndyJoel
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Dos meses gratis premium

Assinei o Premium por 16,90 por mês sendo que os primeiros 30 dias era grátis. Ao finalizar a compra, percebi que o serviço estava me oferendo apenas 3 dias grátis para cobrar o valor da assinatura. O que fazer para resolver isso? Quero os 30 dias gr...

  • Newbie
  • Assinei o Premium por 16,90 por mês sendo que os primeiros 30 dias era grátis. Ao finalizar a compra, percebi que o serviço estava me oferendo apenas 3 dias grátis para cobrar o valor da assinatura. ...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Free
  • 196 Views
  • 1 replies
  • 0 likes

Failing to invite members to Spotify Premium for Family

I am unable to invite my family members to Premium for Family. The kids dont have their own email address. When I click the link I get the message that I am unable to join (becaouse I am already a member?) Help!

  • Casual Listener
  • I am unable to invite my family members to Premium for Family. The kids dont have their own email address. When I click the link I get the message that I am unable to join (becaouse I am already a me...
  • Josefin4
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Changing playlist when changing song

My spotify have recently begun an uncontrollable issue. Everytime i play a playlist, a song from that playlist starts. But as soon as i change, og spotify automaticly goes to the next song, it changes to songs from other playlists. What is even wierd...

  • Newbie
  • My spotify have recently begun an uncontrollable issue. Everytime i play a playlist, a song from that playlist starts. But as soon as i change, og spotify automaticly goes to the next song, it change...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

delete and rename playlists

Hi! I have a HP laptop/tablet hybrid, and I can't seem to delete playlists or rename them, is there a way to solve this?

  • Newbie
  • Hi! I have a HP laptop/tablet hybrid, and I can't seem to delete playlists or rename them, is there a way to solve this?
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Mi cuenta de Facebook fue eliminada y me siguen cobrando en la tarjeta

A alguien le paso ya?Tenia una cuenta de Facebook y me hice socio premium, después de unas semanas fue eliminada esta cuenta y paso a ser una fan page..Pero en la tarjeta me siguen cobrando y no puedo entrar a desactivar la cuenta porque no existe......

  • Newbie
  • A alguien le paso ya? Tenia una cuenta de Facebook y me hice socio premium, después de unas semanas fue eliminada esta cuenta y paso a ser una fan page.. Pero en la tarjeta me siguen cobrando y no ...
  • user-removed
  • Not applicable
  • 591 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 591 Views
  • 2 replies
  • 0 likes

Unable to reset password!

Hi. I got a new IPhone and had to log into Spotify again using an email (how I set up my account - not Facebook) and received a link to reset password.However, when I use the link I am not able to tweet the password - the error message "Sorry your fo...

  • Newbie
  • Hi. I got a new IPhone and had to log into Spotify again using an email (how I set up my account - not Facebook) and received a link to reset password. However, when I use the link I am not able to ...
  • Peterdean
  • Newbie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize credit card payment

I've been paying my Spotify subscription for a year by now and for the first time I'm getting some trouble to use it. It has been alerting me that the last month payment wasn't done (January). But I'm sure it has. I'm a musician and I use Spotify for...

  • Visitor
  • I've been paying my Spotify subscription for a year by now and for the first time I'm getting some trouble to use it. It has been alerting me that the last month payment wasn't done (January). But I'...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular do facebook

Aparentemente, meu caso é particular, pois é não encontro em lugar algum uma resposta a respeito.Fui convidada para o Plano Premium Familiar e, ao me cadastrar, entrei pelo facebook. Gostaria de saber como posso desvincular minha conta do facebook se...

  • Newbie
  • Aparentemente, meu caso é particular, pois é não encontro em lugar algum uma resposta a respeito. Fui convidada para o Plano Premium Familiar e, ao me cadastrar, entrei pelo facebook. Gostaria de sa...
  • user-removed
  • Not applicable
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano Familiar pago e não funciona

Estou realmente decepcionada com a Spotify.Criei um plano familiar, a cobrança foi realizada mas continuo como Free.O mais estranho é que eu sou a titular da conta.O suporte é péssimo e alega uma possível falta de sincronização, removi o usuário e in...

  • Visitor
  • Estou realmente decepcionada com a Spotify. Criei um plano familiar, a cobrança foi realizada mas continuo como Free. O mais estranho é que eu sou a titular da conta. O suporte é péssimo e alega u...
  • user-removed
  • Not applicable
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

New mobile. Still paying. NO PREMIUM

Just got a new mobile.Still paying my spotify bills every month.But Premium is not actvated on my new mobile.And the answer to the question if I have two accounts is NO....

  • Newbie
  • Just got a new mobile. Still paying my spotify bills every month. But Premium is not actvated on my new mobile. And the answer to the question if I have two accounts is NO....
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Transferring playlists, follower etc from a facebook account to a non facebook account

How can I transfer followers, playlists, starred song etc from an account to another? I don't intend to use facebook in the future, so as I cancel my fb account I got also my spotify account deleted. It is a waste.

  • Newbie
  • How can I transfer followers, playlists, starred song etc from an account to another? I don't intend to use facebook in the future, so as I cancel my fb account I got also my spotify account deleted....
  • MattSuda
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Premium account

Why can't I talk to anyone in Customer Service? I have 2 accounts. One for my wife's phone and one for my phone. I recently got a new phone and my account is not working? I need help immediately please..

  • Newbie
  • Why can't I talk to anyone in Customer Service? I have 2 accounts. One for my wife's phone and one for my phone. I recently got a new phone and my account is not working? I need help immediately plea...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Charged twice

I literally just got Spotify premium for students last night. I go to check my bank account to see that they charged me twice for the $4.99 fee. I want this fixed asap

  • Newbie
  • I literally just got Spotify premium for students last night. I go to check my bank account to see that they charged me twice for the $4.99 fee. I want this fixed asap
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Merge Spotify accounts

Hi all, I've logged into Spotify using Facebook and upgraded the wrong account to Spotify family, so I'm now being charged for a regular and a family account, can I get refunded for the regular account and move my account over the family one?Cheers

  • Newbie
  • Hi all, I've logged into Spotify using Facebook and upgraded the wrong account to Spotify family, so I'm now being charged for a regular and a family account, can I get refunded for the regular accou...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Unidays linked to wrong Spotify account.

Hi,I tried to link my spotify to my unidays so I could get the 50% off premium. The laptop was logged into someone elses facebook at the time to when I clicked log on via facebook it automaticcaly pair it to that person spotify account. How can I unl...

  • Newbie
  • Hi, I tried to link my spotify to my unidays so I could get the 50% off premium.   The laptop was logged into someone elses facebook at the time to when I clicked log on via facebook it autom...
  • MattSuda
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 591 Views
  • 1 replies
  • 0 likes

SOMEONE IS ACCESSING MY SPOTIFY ACCOUNT WITHOUT MY PERMISSION!

I was on the train home from work at 18:30 UK time and someone was cutting off the music on my iphone spotify app and playing it on a samsung device!Can this please be stopped as i am paying a subscription every month for this service and keep having...

  • Visitor
  • I was on the train home from work at 18:30 UK time and someone was cutting off the music on my iphone spotify app and playing it on a samsung device! Can this please be stopped as i am paying a su...
  • user-removed
  • Not applicable
  • 741 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 741 Views
  • 2 replies
  • 0 likes