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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156834 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156834 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10623 Views
  • 3 replies
  • 10 likes
  • Security
  • 10623 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507147 Views
  • 985 replies
  • 112 likes
  • Account
  • 507147 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124505 Views
  • 74 replies
  • 12 likes

Superuser Contribution Cant renitialise my password

HelpIt say expired session after 30 sec pn my password

  • Newbie
  • Help It say expired session after 30 sec pn my password
  • user-removed
  • Not applicable
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal & Paysafecard not working for me.

Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error:Sorry, we can’t complete your purchase at this timePlease return to th...

  • Newbie
  • Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error: Sorry, we can...
  • user-removed
  • Not applicable
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

No puedo acceder al perfil de mi grupo de música

Hola,Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS. He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los datos pero no me llga ningún email de confirmación Adjunto un pan...

  • Casual Listener
  • Hola, Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS.  He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los d...
  • delirando
  • Casual Listener
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Spotify Family using Paypal

Hi..Haw can I use Paypal to subscribe Spotify Family?I live in Indonesia.

  • Casual Listener
  • Hi.. Haw can I use Paypal to subscribe Spotify Family? I live in Indonesia.
  • adrianus
  • Casual Listener
  • 979 Views
  • 2 replies
  • 0 likes
  • 979 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay Premium

Once entered my card info it says the month is incorrect when it's not.

  • Casual Listener
  • Once entered my card info it says the month is incorrect when it's not.
  • Dedpull
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Premium
  • 238 Views
  • 2 replies
  • 0 likes

Globe payment

Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment option

  • Casual Listener
  • Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment...
  • popoykills
  • Casual Listener
  • 482 Views
  • 6 replies
  • 0 likes
  • Premium
  • 482 Views
  • 6 replies
  • 0 likes

Payment

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

  • Casual Listener
  • I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for
  • Maxim
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Subscribed but cant get premium

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I get premium or try premium ?

  • Casual Listener
  • I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I ge...
  • Maxim
  • Spotify Star
  • 449 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 449 Views
  • 7 replies
  • 0 likes

Account compromised?

My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Could my devices be wiped? They are on an Iphone.

  • Newbie
  • My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Co...
  • Stateofgrace
  • Music Fan
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Cant log into acc, cant reset pw

Hey, this is my last hopeSo as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or something like this, so im sitting here, paying premium f...

  • Casual Listener
  • Hey, this is my last hope So as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or some...
  • Stateofgrace
  • Music Fan
  • 321 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! NO PAY MOBILE OPTION

I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELECT OPTION"

  • Casual Listener
  • I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELEC...
  • alyssa_uy
  • Newbie
  • 3733 Views
  • 4 replies
  • 0 likes
  • 3733 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice.

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

  • Casual Listener
  • I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.
  • Bequ_
  • Casual Listener
  • 498 Views
  • 4 replies
  • 0 likes
  • 498 Views
  • 4 replies
  • 0 likes

Solved!! Not receiving device password email

Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it. I saw that I needed to create a password, and to click on a set-device-password link to get started, which was supposed to send me an email to my regis...

  • Casual Listener
  • Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it.  I saw that I needed to create a password, and to click on a set-device-password link to get st...
  • richie967
  • Casual Listener
  • 8778 Views
  • 79 replies
  • 0 likes
  • Premium
    Security
  • 8778 Views
  • 79 replies
  • 0 likes

Family Premium - still can't play music at the same time

Hello we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

  • Casual Listener
  • Hello 🙂 we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?
  • Stateofgrace
  • Music Fan
  • 642 Views
  • 5 replies
  • 0 likes
  • Account
  • 642 Views
  • 5 replies
  • 0 likes

Cobrança em Duplicidade na Troca de Premium para o plano Familia

Olá!Este Mês foi cobrado a assinatura Premium e também a familiar na fatura do meu cartão, pois realizei a alteração do plano. Entendo que uma substitua a outra, logo preciso que o valor seja devolvido. Como devo proceder?

  • Newbie
  • Olá! Este Mês foi cobrado a assinatura Premium e também a familiar na fatura do meu cartão, pois realizei a alteração do plano.   Entendo que uma substitua a outra, logo preciso que o valor s...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! I have a Premium account but Spotify says I need to upgrade

Why my Spotify premium account has been removed? Because I had premium before and today an add asked me to upgrade to premium.

  • Casual Listener
  • Why my Spotify premium account has been removed? Because I had premium before and today an add asked me to upgrade to premium.
  • Bittencourt
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Unable to log in to Spotify account on new iphone

I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I want my music. Have already tried logging out of a...

  • Newbie
  • I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Update to Premium

I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write which month your card expires.I did!! 02 for february ...

  • Visitor
  • I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write whi...
  • Day82016
  • Newbie
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Another lock out.

Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (due to the 14 day limit I was unaware of). I really...

  • Casual Listener
  • Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (...
  • Maxim
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 303 Views
  • 3 replies
  • 0 likes