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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82956 Views

29 replies

0 likes

  • 82956 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103754 Views

10 replies

3 likes

Account
Login
  • 103754 Views
  • 10 replies
  • 3 likes

Can´t join the Family account

everytime i try to join the Family account this <type 'exceptions.ValueError'>:input s contains unassigned code pointscome up and i do not know what it means or what I need to change

Regular

everytime i try to join the Family account this &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code points come up and i do not know what it means or what I need to chang...

Hubo

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Our song appears on another artist´s page!

About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable to because it´s not our Artist Page! How can I fix ...

Casual Listener

About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable ...

Joshua1571

Casual Listener

439 Views

2 replies

0 likes

Premium
Subscription
  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution I' am paying for premium and the service is limited

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?

Newbie

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?  

Julian

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Re: Got charged after canceling

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a telephone for customer service by part Spotify, it s...

Newbie

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a t...

Olekaasa

Casual Listener

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Spotify Familien Account

Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf: <type 'exceptions.ValueError'>:input s contains unassigned code pointsBItte um hilfe !!!!!!

Regular

Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf:   &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code p...

kimrolo

Regular

841 Views

6 replies

0 likes

Account
Other
Premium
  • 841 Views
  • 6 replies
  • 0 likes

Lost spotify family subcription after faulty payment

Hay, We had a family subcription to Spotify. On the 7th of February the payment for that subcription was due but there was not enough money on our bank account to make te payment. The FAQ states that there should be several try's and at least a notif...

Newbie

Hay,   We had a family subcription to Spotify. On the 7th of February the payment for that subcription was due but there was not enough money on our bank account to make te payment.   T...

Maxim

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Sportify account wanted to be deleted but my email and id doesn't work!

Hello, I would like to delete my other sportify account and I really need this help privately because there has been misentry with my email and my profile is all wrong and i entered the wrong email for my spotify account but not this one.

Casual Listener

Hello,   I would like to delete my other sportify account and I really need this help privately because there has been misentry with my email and my profile is all wrong and i entered the wron...

assasin4578

Casual Listener

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Account gone back to free

Can someone please look into my account. I paid for a familt account last month and have just noticed that it has turned back to a free account. Not a happy customer here. receipt / order number 610149716017

Regular

Can someone please look into my account. I paid for a familt account last month and have just noticed that it has turned back to a free account.   Not a happy customer here.   recei...

Gipanazzolo

Newbie

17579 Views

172 replies

2 likes

Account
Premium
  • 17579 Views
  • 172 replies
  • 2 likes

Solved!! Premium to family plan

I mistakenly bought the normal premium plan and wanted to get the family plan, is there a way to upgrade with out paying an extra $15.00?

Newbie

I mistakenly bought the normal premium plan and wanted to get the family plan, is there a way to upgrade with out paying an extra $15.00?

Maxim

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Paid for Premium with 1 month for free. Now Spotify Free again after 1 month.

On january 8th I paid 9.99 euro's for Spotify Premium with 1 month for free. Now after 1 month I have Spotify Free all of a sudden and my Premium is gone. I can see in my account that I have paid as well. Tried logging out on all devices but nothing ...

Casual Listener

On january 8th I paid 9.99 euro's for Spotify Premium with 1 month for free. Now after 1 month I have Spotify Free all of a sudden and my Premium is gone. I can see in my account that I have paid as ...

Maxim

Spotify Star

466 Views

3 replies

0 likes

  • 466 Views
  • 3 replies
  • 0 likes

Inlogprobleem

Ik heb een nieuwe telefoon, als ik wil inloggen (dus niet aanmelden) op de Spotify-app, zegt hij dat ik al een account heb. Ik wil helemaal geen nieuw account aanmaken, ik wil gewoon inloggen op mijn oude account! Help!

Visitor

Ik heb een nieuwe telefoon, als ik wil inloggen (dus niet aanmelden) op de Spotify-app, zegt hij dat ik al een account heb. Ik wil helemaal geen nieuw account aanmaken, ik wil gewoon inloggen op mijn...

Maxim

Spotify Star

756 Views

5 replies

0 likes

  • 756 Views
  • 5 replies
  • 0 likes

Account Hacked

So today my account got hacked, (not this account)The name of the account was *******. The hacker changed my email so I can't change anything of that account. Is there a fast way to get rid of this problem? Please help me.

Newbie

So today my account got hacked, (not this account) The name of the account was *******. The hacker changed my email so I can't change anything of that account. Is there a fast way to get rid of this...

MartinStoichkov

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Number of songs available in Canada

Hi, I'm considering getting Spotify Premium and was wondering how many songs are available in Canada. Thanks!-N

Newbie

Hi,   I'm considering getting Spotify Premium and was wondering how many songs are available in Canada.   Thanks! -N

Maxim

Spotify Star

500 Views

1 replies

0 likes

Other
  • 500 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Cancelled

I have a free two year premium subscription from Fido (expires 2018) but today it got cancelled for some reason. I've logged in and out several times, called fido, turned my phone on and off and nothing seems to work

Newbie

I have a free two year premium subscription from Fido (expires 2018) but today it got cancelled for some reason. I've logged in and out several times, called fido, turned my phone on and off and noth...

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

problem with upgrading to spotify premium?

Dear, I have entered payment details (credit card and paypal) for spotify Premium trial, but still dont "see" that my account has been upgraded. Is there a delay? and where/how can I contact spotify for account questions. eg. that I wont be debited t...

Newbie

Dear, I have entered payment details (credit card and paypal) for spotify Premium trial, but still dont "see" that my account has been upgraded. Is there a delay? and where/how can I contact spotify ...

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Can't login abroad

I'm a Premium user, I've been abroad for just one day and when I try to login to Spotify I get a message saying I can only use Spotify abroad for 14 days. I haven't been abroad 14 days and I'm Premium anyway. I've reset my password but this hasn't he...

Casual Listener

I'm a Premium user, I've been abroad for just one day and when I try to login to Spotify I get a message saying I can only use Spotify abroad for 14 days. I haven't been abroad 14 days and I'm Premiu...

Maxim

Spotify Star

426 Views

3 replies

0 likes

  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution About Using some account user's personal picture on Thumbnail on Discover Weekly

Hey Spotify,I'm a huge fan of you guys. always listening to my favourites on you. ButWondering how the thumbnail picture on Discover Weekly playlist to be worked by you guys.Because me and my boyfriend have just noticed that you guys decided to use m...

Visitor

Hey Spotify, I'm a huge fan of you guys. always listening to my favourites on you. But Wondering how the thumbnail picture on Discover Weekly playlist to be worked by you guys. Because me and my b...

JulianA_Bogota

Roadie

282 Views

1 replies

0 likes

Premium
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incremento de casi 100% en los precios de Premium o family premium?

Hasta 5/2016 era premium y pagaba ARS$ 36, me ofrecieron agregar a mis hijos x ARS$54.Acepte y hasta enero pague ARS$54, en febrero incrementaron a ARS$103, no es mucho?Quiero volver a la cta premium (no family) y ahora esta a ARS$ 69 casi 100% super...

Newbie

Hasta 5/2016 era premium y pagaba ARS$ 36, me ofrecieron agregar a mis hijos x ARS$54. Acepte y hasta enero pague ARS$54, en febrero incrementaron a ARS$103, no es mucho? Quiero volver a la cta pre...

JulianA_Bogota

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar

Buena tarde alguien puede ayudarme

Casual Listener

Buena tarde alguien puede ayudarme

JulianA_Bogota

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes