Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294177 Views

529 replies

34 likes

Account
Free
  • 294177 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542239 Views

990 replies

115 likes

Account
  • 542239 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129789 Views

74 replies

12 likes

Account
Login
Premium
  • 129789 Views
  • 74 replies
  • 12 likes

I chose the student payment but wanted the $9.99 payment

I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.

Newbie

I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.

KatesHere

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Premium not workinh

I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP

Newbie

I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP

KatesHere

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Clicking "yes, cancel subscription" and nothing happens!

I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!

Newbie

I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!

KatesHere

Community Legend

804 Views

2 replies

0 likes

  • 804 Views
  • 2 replies
  • 0 likes

Charged after free trial even if I didn't want to to continue my Premium subscription

Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.

Casual Listener

Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.

Maxim

Spotify Star

315 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 315 Views
  • 3 replies
  • 0 likes

Spotify-Globe

Hi, I'm currently registered to Spotify Free.I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS).Whenever I try to register using my Birthday and Email address, I'm always getting the message "Sorry, you...

Newbie

Hi, I'm currently registered to Spotify Free. I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS). Whenever I try to register using my Birthday and Em...

victorahorro

Newbie

1562 Views

3 replies

1 likes

Free
Premium
Subscription
  • 1562 Views
  • 3 replies
  • 1 likes

delete family member that is duplicated

how do i delete a family member in the family subscription that is duplicated?

Newbie

how do i delete a family member in the family subscription that is duplicated?  

Stateofgrace

Music Fan

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

May have accidentally deleted my 'Starred' playlist, would like to restore it.

Hi,I removed a couple of Shazam playlists and suddenly 'Starred' was gone, but I may have accidentally deleted my 'Starred' playlist without realizing it due to just being tired AF. Is there any way I can get it back? Cheers,TheNerpler

Visitor

Hi, I removed a couple of Shazam playlists and suddenly 'Starred' was gone, but I may have accidentally deleted my 'Starred' playlist without realizing it due to just being tired AF. Is there...

TobiasYoung

Composer

168 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Need to stop ex employees number charging for spotify against on work mobile bill!

I have a company mobile phone of an ex employee which has the spotify subscription been charged via the mobile provider. The member of staff that used this phone with his account has left the business. We have had the mobile provider EE in the UK dis...

Newbie

I have a company mobile phone of an ex employee which has the spotify subscription been charged via the mobile provider. The member of staff that used this phone with his account has left the busines...

MattSuda

Spotify Star

174 Views

1 replies

0 likes

Account
Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Spotify premuim playing ads

Just got spotify premium on my account. Go back to it and everytime I connect to my ps4 it showed a stupid Lowe's ad have to wait 30 seconds and then it doesn't do anything. It just sits there and doesn't even play the next song. This is retarded as ...

Newbie

Just got spotify premium on my account. Go back to it and everytime I connect to my ps4 it showed a stupid Lowe's ad have to wait 30 seconds and then it doesn't do anything. It just sits there and do...

MattSuda

Spotify Star

160 Views

1 replies

0 likes

Account
Premium
  • 160 Views
  • 1 replies
  • 0 likes

Spotify Premium account hacked

Recently, I upgraded to premium. Also, I tried to go on my account a few weeks back and I couldn't log in. I tried to reset the password, but the email that I remember signing up with said that it was not registered to an account, so whoever hacked m...

Newbie

Recently, I upgraded to premium. Also, I tried to go on my account a few weeks back and I couldn't log in. I tried to reset the password, but the email that I remember signing up with said that it wa...

MattSuda

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Starred playlist gone

Bizarre bug happened, my starred playlist has disappeared and was replaced by a "normal", non-starred playlist with the same name, that I could rename, share, make public, etc. I renamed it to "Favoritos" because that's what it was called in portugue...

Casual Listener

Bizarre bug happened, my starred playlist has disappeared and was replaced by a "normal", non-starred playlist with the same name, that I could rename, share, make public, etc. I renamed it to "Favor...

user-removed

Not applicable

6966 Views

6 replies

0 likes

Account
Free
Other
  • 6966 Views
  • 6 replies
  • 0 likes

Spotify Family

Upgraded to Spotify Family and it works for me (Managing account) but my brother can't play music on his app.

Newbie

Upgraded to Spotify Family and it works for me (Managing account) but my brother can't play music on his app.

MattSuda

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payed premium acc.....but spotify acc not registering

I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't it let me play. I've tried logging in and out, I'v...

Casual Listener

I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't...

Brastoff

Casual Listener

503 Views

2 replies

0 likes

Account
  • 503 Views
  • 2 replies
  • 0 likes

Login

I signed up with Facebook then logged out and signed in with my friends account on my phone now I'm trying to log back in using my sign in but it just keeps signing me in through his. What do I do?

Newbie

I signed up with Facebook then logged out and signed in with my friends account on my phone now I'm trying to log back in using my sign in but it just keeps signing me in through his. What do I do?

gabejones

Newbie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Argentina - Problems to renew premium account

Hola, Recientemente cambie mi banco y tengo una nueva tarjeta visa de débito y crédito. pero cuando intento para pagar Recibo el siguiente mensaje"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha car...

Casual Listener

Hola, Recientemente cambie mi banco y tengo una nueva tarjeta visa de débito y crédito. pero cuando intento para pagar Recibo el siguiente mensaje " Ups, parece que tu tarjeta o proveedor de pag...

hernandezricard

Newbie

1186 Views

6 replies

0 likes

Account
Premium
Subscription
  • 1186 Views
  • 6 replies
  • 0 likes

Superuser Contribution Accept family invite

I'm accepting a family invite. ok clicking accept its asking for name and address which is not in any of the instructions I'm finding. When I infirm I'm at same address as administrator it's not moving on. It's asking me to enter the invite code. i m...

Newbie

I'm accepting a family invite.   ok clicking accept   its asking for name and address which is not in any of the instructions I'm finding.  When I infirm I'm at same address as ad...

AndyJoel

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappeared account

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappeared. I cannot log in. Is it possible to give a new c...

Newbie

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappear...

AndyJoel

Spotify Legend

212 Views

1 replies

0 likes

Account
Login
Premium
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving Countries

I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell line

Newbie

I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell l...

AndyJoel

Spotify Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook is linked with an old account

My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?

Newbie

My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?

AndyJoel

Spotify Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes