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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8961 Views
  • 1 replies
  • 9 likes
  • Security
  • 8961 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480753 Views
  • 979 replies
  • 111 likes
  • Account
  • 480753 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120713 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120713 Views
  • 72 replies
  • 12 likes

Gift card

Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday. I was wondering if I could cancel this email. Or canceling the gift card. I dont mind using the giftcar...

  • Casual Listener
  • Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday.  I was wondering if I could cancel this email....
  • Jacob
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

cancel subscription

I have 3 accounts. I have cancelled one account with maxis in December 2016 but I am still being charged. I AM NOT HAPPY. I want a refund and a cancellation pls. How do i proceed

  • Newbie
  • I have 3 accounts. I have cancelled one account with maxis in December 2016 but I am still being charged. I AM NOT HAPPY. I want a refund and a cancellation pls. How do i proceed  
  • Jacob
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Device Password Link Not Working

Hi, I am trying to create a device password for my account, but everytime I click on the link, it says "Oh no! Something has gone wrong." when the page loads. Do I have to just wait until later or is the link broken? I've tried resending the email an...

  • Casual Listener
  • Hi, I am trying to create a device password for my account, but everytime I click on the link, it says "Oh no! Something has gone wrong." when the page loads. Do I have to just wait until later or is...
  • Maxim
  • Spotify Star
  • 856 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 856 Views
  • 7 replies
  • 0 likes

I can't login

HiI can't login into my account missxbabydollI try resetting the password but gotten no emailCan anyone help please

  • Newbie
  • Hi I can't login into my account missxbabydoll I try resetting the password but gotten no email Can anyone help please
  • Jacob
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Cant log in

Even I reset my password already

  • Newbie
  • Even I reset my password already
  • Jacob
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can't log in

I cant log in because i dont know the password. I do not use the email associated with that address anymore. I have been charged for the last several months and have not been able to listen to my music. Its frustrating there is no one i can talk to t...

  • Visitor
  • I cant log in because i dont know the password. I do not use the email associated with that address anymore. I have been charged for the last several months and have not been able to listen to my mus...
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Anual + Premium Mensual

Buenos días, tengo una cuenta premium anual y mi mujer una cuenta premium con pago mensual. Es posible unir la cuenta de mi mujer a la mía para tener premium familiar? Cómo hacerlo? Quedo a la espera. Gracias

  • Casual Listener
  • Buenos días,   tengo una cuenta premium anual y mi mujer una cuenta premium con pago mensual.    Es posible unir la cuenta de mi mujer a la mía para tener premium familiar? Cómo ha...
  • dvega
  • Casual Listener
  • 1134 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 1134 Views
  • 2 replies
  • 1 likes

How to change what account facebook is linked with

I created an acount forever ago with my facebook account and for whatever reason stop using that one, created a new one, and now pay for premium on that account. I want to delete the account that is currently linked with my facebook and link it to th...

  • Newbie
  • I created an acount forever ago with my facebook account and for whatever reason stop using that one, created a new one, and now pay for premium on that account. I want to delete the account that is ...
  • TobiasYoung
  • Composer
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Deactivated Email

Recently, I decided to upgrade my Spotify account. I went online to my account for the first time in years and did so. While I was on the page, I decided to change some of the information that had been on my now-ancient Spotify account. Namely, I tho...

  • Newbie
  • Recently, I decided to upgrade my Spotify account. I went online to my account for the first time in years and did so. While I was on the page, I decided to change some of the information that had be...
  • itu_
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Payment Reimbursement

So I had an old card set up for automatic payment and spotify was not able to take the payment and was going to cancel and that was fine because I did not have the funds, but some how without my permission spofity went and got my new information. I a...

  • Newbie
  • So I had an old card set up for automatic payment and spotify was not able to take the payment and was going to cancel and that was fine because I did not have the funds, but some how without my perm...
  • LordRollin
  • Community Legend
  • 588 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 588 Views
  • 3 replies
  • 0 likes

más de dos cobros por mes

Buenas noches, pido ayuda ya que tenia un plan premium, me pase al plan familiar y empezaron a cobrar doble, el premium y el familiar, Ahora me Cobran triple, Dos Veces el plan familiar y Una Vez EL premium, necesito ayuda Porque Estoy Pagando casi C...

  • Newbie
  • Buenas noches, pido ayuda ya que tenia un plan premium, me pase al plan familiar y empezaron a cobrar doble, el premium y el familiar, Ahora me Cobran triple, Dos Veces el plan familiar y Una Ve...
  • itu_
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Charged twice per month

My account has been charged double for Jan 2017 and Feb 2017 and I only have one account. User name Tama1516,email tama2407@gmail.com. Please provide refund immediately $NZ12.99 per month ($25.98)Thank youTama McGee

  • Newbie
  • My account has been charged double for Jan 2017 and Feb 2017 and I only have one account. User name Tama1516,email tama2407@gmail.com. Please provide refund immediately $NZ12.99 per month ($25.98) T...
  • itu_
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! I HAVE PREMIUM BUT STILL GETTING FREE

Hello, I have a Premium account wich I have been using without any problem. Yesterday I format my android phone and when I re installed the spotify app, I loged in and I get a free acount. I´m sure that that is the account beacause I checked it in th...

  • Regular
  • Hello, I have a Premium account wich I have been using without any problem. Yesterday I format my android phone and when I re installed the spotify app, I loged in and I get a free acount. I´m sure t...
  • 10214997
  • Regular
  • 589 Views
  • 9 replies
  • 0 likes
  • Premium
  • 589 Views
  • 9 replies
  • 0 likes

Superuser Contribution Merge Facebook account with the my account

Hello! So, I had one Facebook account linked to my Spotify Premium account.I deleted my old Facebook account and before doing it, I disconnected my Facebook from my Spotify account.Then I created a new Facebook account. And I wanted to connect this N...

  • Newbie
  • Hello! So, I had one Facebook account linked to my Spotify Premium account. I deleted my old Facebook account and before doing it, I disconnected my Facebook from my Spotify account. Then I cre...
  • Maria_B
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Problemas con datos de suscripcion

Tengo Spotyfi premiun, siempre me he loguedo con mi cuenta de facebook pero al momento de revisar mi perfil en spotyfi descubro que el mail, telefono y contraseña no corresponden con mis datos y no puedo cambiarlos ya que no se la contraseña (yo no l...

  • Visitor
  • Tengo Spotyfi premiun, siempre me he loguedo con mi cuenta de facebook pero al momento de revisar mi perfil en spotyfi descubro que el mail, telefono y contraseña no corresponden con mis datos y no p...
  • jairosk8
  • Music Fan
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Cannot login into multiple phones once you have logged in with Facebook

Hey there I think this is a pretty frequent problem. I am a premium subscriber and once accidentally logged in using Facebook on my phone. Now I cannot login on other mobile devices. I have tried the reset device password but the link emailed to me t...

  • Casual Listener
  • Hey there   I think this is a pretty frequent problem. I am a premium subscriber and once accidentally logged in using Facebook on my phone. Now I cannot login on other mobile devices. I have ...
  • dmfeehan
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Zip code invalid

I bought a Spotify premium code for 3 months, but when I type it in it says the code is invalid. I checked that I entered the right letters and numbers but still it won't work. What do I do?

  • Casual Listener
  • I bought a Spotify premium code for 3 months, but when I type it in it says the code is invalid. I checked that I entered the right letters and numbers but still it won't work. What do I do?
  • familjencrona03
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • Other
  • 547 Views
  • 2 replies
  • 0 likes

Charged twice this month

I was charged twice this month and don't know how to contact Spotify to have them fix this

  • Newbie
  • I was charged twice this month and don't know how to contact Spotify to have them fix this
  • itu_
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Logged out and can't remember any login deatils

Hi, I logged out my premium account by accident and now I can't remember any of the deatils to log back in. I've submitted an enquiery form but receieved an automatic response which was no help at all. Spotify don't have a nuimber to call to actually...

  • Newbie
  • Hi, I logged out my premium account by accident and now I can't remember any of the deatils to log back in. I've submitted an enquiery form but receieved an automatic response which was no help at al...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! NYT subscription bundle?

This page [https://support.spotify.com/us/account_payment_help/managing_payments/ny-times-bundle/] says I can get Spotify Premium as part of my digital subscription to the New York Times, but the link to sign up is broken.

  • Casual Listener
  • This page [https://support.spotify.com/us/account_payment_help/managing_payments/ny-times-bundle/] says I can get Spotify Premium as part of my digital subscription to the New York Times, but the lin...
  • checarina
  • Casual Listener
  • 797 Views
  • 2 replies
  • 0 likes
  • 797 Views
  • 2 replies
  • 0 likes