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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80358 Views

28 replies

0 likes

  • 80358 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100884 Views

9 replies

2 likes

Account
Login
  • 100884 Views
  • 9 replies
  • 2 likes

Can't log out on internet browser

HiI am unable to log out of Spotify on my internet browser. I have tried log out on all devices but the button is not working for me.I have successfully logged out on the app. Help.Thanks!!!

Newbie

Hi I am unable to log out of Spotify on my internet browser. I have tried log out on all devices but the button is not working for me. I have successfully logged out on the app. Help. Thanks!!!

Nico

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automotic payment order

I have an automatic payment order. And now I have a free gift from vodafone red and still I can see automatic payment in my credit card statement. Pls help me to cancel it. Because it payed 2 months when I have a free gift. (I checked that there is n...

Visitor

I have an automatic payment order. And now I have a free gift from vodafone red and still I can see automatic payment in my credit card statement. Pls help me to cancel it. Because it payed 2 months ...

MaryS

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Plan

Hi! I've just made a mess out of my account. I chose Family membership but I didn't notice I was logged in with facebook wich had an old email account that I couldn't access, an email was sent but as explained, never got to read it. Even though I cha...

Casual Listener

Hi! I've just made a mess out of my account. I chose Family membership but I didn't notice I was logged in with facebook wich had an old email account that  I couldn't access, an email was sent ...

Leonardo

Roadie

471 Views

3 replies

0 likes

Premium
  • 471 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook connect error

Trying to connect to Facebook, get this message "Sorry there has been a temporary error, please try again later." No idea how to fix it.

Newbie

Trying to connect to Facebook, get this message "Sorry there has been a temporary error, please try again later." No idea how to fix it.

MaryS

Roadie

250 Views

1 replies

0 likes

Account
  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login using facebook

Hi all, Problem is as the title says—firstly, I did not log out (and now spotify suggests I log in), and secondly, when I try to log in, I get the ‘incorrect username or password’ message. The problem is observed on a laptop running Debian, as well a...

Casual Listener

Hi all,   Problem is as the title says—firstly, I did not log out (and now spotify suggests I log in), and secondly, when I try to log in, I get the ‘incorrect username or password’ message. T...

MaryS

Roadie

459 Views

1 replies

0 likes

Login
  • 459 Views
  • 1 replies
  • 0 likes

Trouble Signing up from Premium

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" section I was unable to type in the boxes. I refreshed the page and...

Casual Listener

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" sectio...

Maxim

Spotify Star

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
  • 0 likes

I paid my free premium. How can get my money back

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought it was necessary for the next month. Then I receive...

Newbie

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought ...

Maxim

Spotify Star

259 Views

1 replies

0 likes

Free
Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Add Remote Family Member

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I looked at Family Plan, but member has to live in my househo...

Newbie

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I loo...

LordRollin

Community Legend

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant attach my Facebook account to my Spotify Account.

Hey guys, I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that says "Sorry there has been a temporary error, please try again later." ht...

Casual Listener

Hey guys,      I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that s...

Einard_Decay

Casual Listener

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Solved!! iDeal payment system for the Netherlands

Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?

Visitor

Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?

MarijeW

Newbie

1867 Views

4 replies

0 likes

  • 1867 Views
  • 4 replies
  • 0 likes

All of my music has been removed from "songs" and all playlists deleted

Hi All, Hope you can help as I have NO idea how to contact customer support about this. But after having spotify for years and having built up quite a collection, I could no longer log in, I reset my password, logged in and found that all of my songs...

Newbie

Hi All,   Hope you can help as I have NO idea how to contact customer support about this.   But after having spotify for years and having built up quite a collection, I could no lo...

musiccornercv

Roadie

455 Views

1 replies

0 likes

Account
Security
  • 455 Views
  • 1 replies
  • 0 likes

Being charged twice on my account

I was charged two payments of $9.99 on 1/28/17, please help me fix this mistakeor else i will terminate my subscripition with spotify. My Username is wukong777

Casual Listener

I was charged two payments of $9.99 on 1/28/17, please help me fix this mistake or else i will terminate my subscripition with spotify. My Username is wukong777

Tricia4

Newbie

1048 Views

5 replies

0 likes

  • 1048 Views
  • 5 replies
  • 0 likes

Pagar anual

Tenho plano premium familiar, como faco prar pagar a fatura anual?

Newbie

Tenho plano premium familiar, como faco prar pagar a fatura anual?

Bittencourt

Spotify Star

3380 Views

1 replies

0 likes

  • 3380 Views
  • 1 replies
  • 0 likes

Bloqueio de conta

Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceita nenhum tipo de cartão em minha conta.

Casual Listener

Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceit...

Bittencourt

Spotify Star

1216 Views

4 replies

0 likes

  • 1216 Views
  • 4 replies
  • 0 likes

Unable to get the invitation email - Spotify Family

Hi every one,And sorry if my english is not perfect.My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation.I now have a free-account, so he sent me the invitation, but here c...

Casual Listener

Hi every one, And sorry if my english is not perfect. My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation. I now ...

gregoriolatin

Casual Listener

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

cant use my Premium account

i dear spotify team.. first of all; ty for all your efforts.. i ve some trouble with my premium account.. i buy "3 months premium account" from vodafone cellphone services.. it was my second time to do that via vodafone. but this time my account didn...

Newbie

i dear spotify team.. first of all; ty for all your efforts..  i ve some trouble with my premium account..  i buy "3 months premium account" from vodafone cellphone services.. it was ...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Premium payment issues

Hello, I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a foreign card/ locally buy a gift card. How do I maintain my premiu...

Newbie

Hello,    I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a ...

Maxim

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes