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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81071 Views

9 replies

2 likes

Account
Login
  • 81071 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655719 Views

13 replies

4 likes

Account
  • 655719 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736523 Views

18 replies

29 likes

  • 736523 Views
  • 18 replies
  • 29 likes

How do I reconnect family members??

My account was droped off premium for 2 days due to a payment error, I have fixed that up but the rest of my family that was on my family plan now can't access spotify premium anymore.I have gone into my settings and repaied the family premium price ...

Newbie

My account was droped off premium for 2 days due to a payment error, I have fixed that up but the rest of my family that was on my family plan now can't access spotify premium anymore. I have gone i...

Braeden1

Newbie

1677 Views

2 replies

0 likes

Premium
  • 1677 Views
  • 2 replies
  • 0 likes

Loged out and forgot password

Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them Anyone know how to fix it, please help

Newbie

Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them  Anyone know ...

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
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99 cent 3 month trial

i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign into my paypal it just sends me back to the choose yo...

Newbie

i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign in...

OpTicNickson

Music Fan

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

account stolen

Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail.I have this premium account since april, but 10 days ago I couldn´t enter to my acco...

Visitor

Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail. I have this premium account sin...

Andyggow2016

Casual Listener

169 Views

1 replies

0 likes

Security
  • 169 Views
  • 1 replies
  • 0 likes

The $0.99 plan

I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free version of Spotify. Please help!

Newbie

I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free...

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Still being charged

I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!

Casual Listener

I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!

Maxim

Spotify Star

341 Views

3 replies

0 likes

  • 341 Views
  • 3 replies
  • 0 likes

Wrong email

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

Visitor

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Where is the $9.99 a month payment option?

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years worth in one whole payment! This is very frustating

Visitor

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years wor...

3043 Views

0 replies

0 likes

  • 3043 Views
  • 0 replies
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Superuser Contribution Subsribed spotify premium but my status is still free

I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.

Newbie

I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.    

Maria_B

Moderator

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed, but not getting Premium?

Hi thereI was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it went wrong; no new adjustment was made.So I tried using ...

Newbie

Hi there I was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it wen...

EthanS1

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Spotify web player window lags when displaying current song

I am playing songs from https://play.spotify.com/collection/songs on Spotify web player.There is a lag of 1 song on the disply while actual song starts.This issue is reoccuring since past few weeks.Please let me know when you fix it.Check the website...

Newbie

I am playing songs from  https://play.spotify.com/collection/songs on Spotify web player. There is a lag of 1 song on the disply while actual song starts. This issue is reoccuring since p...

143 Views

0 replies

0 likes

Other
  • 143 Views
  • 0 replies
  • 0 likes

3 aylık 0.99 tl ios uygulama reklamı

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklama tıklayarak ulaşın denmesine rağmen tıklama beni p...

Newbie

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklam...

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes

Why no options for people who want to get rid of ads but only occasionally listen to music?

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option? I'm already paying $9 for Netflix which I only very occasionally ...

Casual Listener

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option?   I'm a...

176 Views

0 replies

0 likes

Subscription
  • 176 Views
  • 0 replies
  • 0 likes

Wrong family subscription address entered

I made a big mess out of the family subscription, now my family is blocked out.I started by filling the spotify premium address, however i thought I had made a mistake when inserting the zip code, and told everybody to do the same mistake that I did....

Visitor

I made a big mess out of the family subscription, now my family is blocked out. I started by filling the spotify premium address, however i thought I had made a mistake when inserting the zip code, ...

user-removed

Not applicable

560 Views

1 replies

1 likes

Subscription
  • 560 Views
  • 1 replies
  • 1 likes

Superuser Contribution They charged me $ 5.99

They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?

Newbie

They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?  

user-removed

Not applicable

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution If sign up with Facebook

How can i log in with my account by not clicking the "log in with facebook"?Or i just need to sign up again then link with my facebook account?

Casual Listener

How can i log in with my account by not clicking the "log in with facebook"? Or i just need to sign up again then link with my facebook account?

Barry_Allen

Casual Listener

321 Views

2 replies

0 likes

  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account

I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?

Newbie

I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?

user-removed

Not applicable

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Wrong e-mail adress in Facebook

Hey there Community,I have the following problem the e-mail adress wich my Facebook acc was registerd to is an old e-mail adress I lost the PW for. Now I bought Spotify premium with my FB linked acc with this E-mail adress and now I can't open the e-...

Newbie

Hey there Community, I have the following problem the e-mail adress wich my Facebook acc was registerd to is an old e-mail adress I lost the PW for. Now I bought Spotify premium with my FB linked ac...

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes

I'm paying for premium but it says free.

I subscribed to premium today but it's still saying free and there for won't let me download. Please help! I want my money's worth!

Newbie

I subscribed to premium today but it's still saying free and there for won't let me download. Please help! I want my money's worth!

KatesHere

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes