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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396595 Views
  • 944 replies
  • 107 likes
  • Account
  • 396595 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170582 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170582 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98854 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98854 Views
  • 68 replies
  • 10 likes

Spotify Family VIA App Store credits

Hey is there any way i could pay for Spotify Family with the App Store Credits? I would like to have Spotify between me and my friends but i don't have a credit card or Paypal account

  • Newbie
  • Hey is there any way i could pay for Spotify Family with the App Store Credits? I would like to have Spotify between me and my friends but i don't have a credit card or Paypal account
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Carte cadeaux non reçu

Bonjour, J'ai acheté un carte cadeaux le 10 décembre 2016, mon compte à été débté le 12/12/2016 nous somme le 15/12/2016 et je n'ai eu que mon reçu, pourtant il faut un code PIN pour que mon ami puisse l'utiliser. J'avais indiqué une date d'envoi de ...

  • Casual Listener
  • Bonjour,   J'ai acheté un carte cadeaux le 10 décembre 2016, mon compte à été débté le 12/12/2016 nous somme le 15/12/2016 et je n'ai eu que mon reçu, pourtant il faut un code PIN pour que mon...
  • Marielr22
  • Casual Listener
  • 396 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 396 Views
  • 5 replies
  • 0 likes

Some song on Spotify cant be play.

I have Premium Account and some of songs cant be play online or offline.for example below Album.Corleone I cant played this album on my Phone even on my Laptop. Appreciate your help on this.

  • Visitor
  • I have Premium Account and some of songs cant be play online or offline. for example below Album. Corleone   I cant played this album on my Phone even on my Laptop.  Appreciate your hel...
  • Bittencourt
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium
  • 335 Views
  • 1 replies
  • 0 likes

I keep getting two payments!!

I receive two payments per month

  • Newbie
  • I receive two payments per month
  • Bittencourt
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Falha ao Entrar

Não consigo entrar na minha conta pelo iPhone 4. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstalar...

  • Newbie
  • Não consigo entrar na minha conta pelo iPhone 4. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereç...
  • Bittencourt
  • Spotify Star
  • 2123 Views
  • 1 replies
  • 0 likes
  • Login
  • 2123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Family account - cant change account's location

Hi,I upgraded to Family plan because all members of our family now use Spotify, it's an awesome service! Unfortunately I have a small problem. My sister's account can't be joined :(. It says that she needs to be in the same country, but she is. We pr...

  • Casual Listener
  • Hi, I upgraded to Family plan because all members of our family now use Spotify, it's an awesome service!   Unfortunately I have a small problem. My sister's account can't be joined :(. It sa...
  • Leo
  • Spotify
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Losing licenses

Congratulations on Spotify reaching one year in the US but it seems that in the last two weeks, since Spotify reached a year that they are losing the licenses for many songs/albums. For instance they have a huge Johnny Cash catalogue but the album I ...

  • Newbie
  •      Congratulations on Spotify reaching one year in the US but it seems that in the last two weeks, since Spotify reached a year that they are losing the licenses for many songs/...
  • marcbalentine
  • Casual Listener
  • 2298 Views
  • 6 replies
  • 1 likes
  • 2298 Views
  • 6 replies
  • 1 likes

Student Discount Randomly Stopped?

I haven't changed my email or anything, but my spotify was recently charged for the full price premium. I don't know how to get that fixed or where to change it. Can't even find someone to contact!Help!!

  • Newbie
  • I haven't changed my email or anything, but my spotify was recently charged for the full price premium. I don't know how to get that fixed or where to change it. Can't even find someone to contact! ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Empty playlist

Hi there,2 nights ago I was using a playlist of mine and adding songs to it. Then the next the all were gone. Not a single song left there. Same issues regardless of what device I use for spotify. Is there a way to restore this playlist? The playlist...

  • Regular
  • Hi there, 2 nights ago I was using a playlist of mine and adding songs to it. Then the next the all were gone. Not a single song left there. Same issues regardless of what device I use for spotify. ...
  • jean3601
  • Community Legend
  • 1627 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1627 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify for Family - Change user

Hi,I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account?If so, how do you do it?RegardsMathilde. (:

  • Casual Listener
  • Hi, I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account? If so, how do you do it? Regards Mathilde. (...
  • MathildeWel
  • Casual Listener
  • 788 Views
  • 2 replies
  • 0 likes
  • 788 Views
  • 2 replies
  • 0 likes

Wrong pricing currency

Hi, i hace downloaded the app in sweden but now i wanna get premium in Turkey. The currency that i need to pay is Swedish krona right now but it must be Turkish lira because i am in Turkey. Anyone having a similar problem?

  • Casual Listener
  • Hi, i hace downloaded the app in sweden but now i wanna get premium in Turkey. The currency that i need to pay is Swedish krona right now but it must be Turkish lira because i am in Turkey. Anyone ha...
  • Hfbeyaz
  • Casual Listener
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

This place is a JOKE

For 3 months I have emailed and emailed and canceled my account and they keep charging every month IM PISSED

  • Casual Listener
  • For 3 months I have emailed and emailed and canceled my account and they keep charging every month IM PISSED
  • pissedoff73
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Spotify not working on my mobile phone.

Whenever I try to open Spotify on my phone it closes itself. I pay £9.99 a month for the subscription so pretty annoyed that I can't use it. Anyone else got this problem???

  • Casual Listener
  • Whenever I try to open Spotify on my phone it closes itself. I pay £9.99 a month for the subscription so pretty annoyed that I can't use it. Anyone else got this problem???
  • KSG12Thomas
  • Newbie
  • 4755 Views
  • 9 replies
  • 1 likes
  • 4755 Views
  • 9 replies
  • 1 likes

I was locked out of my premium account. When I reconnected with my Facebook a new account was create

I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months I am attaching my payment receipt from my credit card ...

  • Casual Listener
  • I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months &nb...
  • EzEz
  • Casual Listener
  • 6295 Views
  • 1 replies
  • 0 likes
  • 6295 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged twice. After I cancelled my subscription. This is insane. Case#07320086

  • Newbie
  • I was charged twice. After I cancelled my subscription. This is insane. Case#07320086
  • morgannamonett
  • Music Fan
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Can't pay for premium

I'm attempting to purchase spotify premium, but it wont work no matter which payment method I use, why does it not work? When I try to pay with my card it says that my payment service is having a bad day, and when I try to pay via paypal I just get r...

  • Casual Listener
  • I'm attempting to purchase spotify premium, but it wont work no matter which payment method I use, why does it not work? When I try to pay with my card it says that my payment service is having a bad...
  • ANONYMOUS1_619
  • Newbie
  • 398 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 398 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on PC - Tells me song is not available. if you have the file on your computer you can import

A small blue tab on top of my Spotify screen pops up when i try to play a song - Tells me "song is not available. if you have the file on your computer you can import it"none of the songs work. any ideas?

  • Casual Listener
  •   A small blue tab on top of my Spotify screen pops up when i try to play a song - Tells me "song is not available. if you have the file on your computer you can import it" none of the songs w...
  • vhuynh
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Other
  • 177 Views
  • 2 replies
  • 0 likes

Delete all my spotify accounts

I want all my spotify accounts deleted or removed FOREVER.I want to start a new one. Please!!!

  • Newbie
  • I want all my spotify accounts deleted or removed FOREVER.I want to start a new one. Please!!!
  • ErikG
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Other
  • 196 Views
  • 1 replies
  • 0 likes