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hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
82841 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
103687 Views
10 replies
3 likes
I payed maybe 10 mins ago premium for my account...Still doesn`t have premium ...Can anyone help me please ????Someone same problem ??
I payed maybe 10 mins ago premium for my account... Still doesn`t have premium ... Can anyone help me please ???? Someone same problem ??
Spotify Star
844 Views
16 replies
0 likes
When i log into my spotify account on the app, using the same username and password as i do on the safari, it is saying my account is free but on the safari it is premium. i have tried deleting the app and logging out several times. any suggestions?
When i log into my spotify account on the app, using the same username and password as i do on the safari, it is saying my account is free but on the safari it is premium. i have tried deleting the a...
Spotify Star
2231 Views
1 replies
0 likes
I have just paid for the premium service online. However it will not update in my iPhone app. I've used the browser on my iPhone and on a PC and have double checked it is the correct account and that the subscription has definitely been applied for. ...
I have just paid for the premium service online. However it will not update in my iPhone app. I've used the browser on my iPhone and on a PC and have double checked it is the correct account and that...
Spotify Star
7354 Views
1 replies
0 likes
My sister just got the family plan ... It works for my brother and sister ... But when i try to redeem it says that im in a different country .... How can i fix this ?
My sister just got the family plan ... It works for my brother and sister ... But when i try to redeem it says that im in a different country .... How can i fix this ?
Spotify Star
514 Views
5 replies
0 likes
I just recently upgraded my premium to the family plan and I click to add or remove family member and it says my account doesn't have family members or something like that. So how do I add a member
I just recently upgraded my premium to the family plan and I click to add or remove family member and it says my account doesn't have family members or something like that. So how do I add a member
Spotify Star
630 Views
3 replies
0 likes
Hello I just upgraded from premium to family premium and I was immediately charged but when I go to my acc overview and click on GO it says "It appears this account does not have an associated family plan". What am I supposed to do? Thanks for your r...
Hello I just upgraded from premium to family premium and I was immediately charged but when I go to my acc overview and click on GO it says "It appears this account does not have an associated family...
Spotify Star
814 Views
8 replies
0 likes
Hi Spotify team, since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?
Hi Spotify team, since I updated to a family account you are charging me twice. 9.99 and 14.99 cant be correct. Bills i only find for 14.99 in my account. How can i fix this ?
Community Legend
275 Views
1 replies
0 likes
I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?
I wanted to cancel my membership and as a last step I am asked to enter my password. Although I am sure that the password I enter is correct it just won't accept it. What can I do?
Community Legend
514 Views
5 replies
0 likes
same here. i am able to see my receipt for premium family but still my account is not premium.
same here. i am able to see my receipt for premium family but still my account is not premium.
Community Legend
215 Views
1 replies
0 likes
We subscribed as a family to Premium Family today. My son is the admin and he invited me and my husband. While it worked perfectly fine for my husband, I wasn't able to get Premium. After I registered to Spotify and got invited to Premium Family, I o...
We subscribed as a family to Premium Family today. My son is the admin and he invited me and my husband. While it worked perfectly fine for my husband, I wasn't able to get Premium. After I registere...
Casual Listener
364 Views
1 replies
0 likes
My current spotify account should be $4.99 a month ($5.29 after taxes). I have been charged this correct amount sonce November 2016. However, I ave also been charged $13.77 for the past 4 months as well and I don't know why. Please stop charging this...
My current spotify account should be $4.99 a month ($5.29 after taxes). I have been charged this correct amount sonce November 2016. However, I ave also been charged $13.77 for the past 4 months as w...
Community Legend
268 Views
1 replies
0 likes
I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME
I NEED TO TALK TO SOMEBODY ABOUT MY SUBSCRIPTION. NONE OF THE FAQ ARE HELPFUL IN MY SITUATION. PLEASE CONTACT ME
Community Legend
217 Views
1 replies
0 likes
Hello, I have been charged twice a month for months now. Each month, I am being charged for $14.99 premium on 10th and $9.99 on 3rd of the month. Can you please stop and refund the charge? My name is Linda Putt. Thanks.
Hello, I have been charged twice a month for months now. Each month, I am being charged for $14.99 premium on 10th and $9.99 on 3rd of the month. Can you please stop and refund the ...
Community Legend
307 Views
2 replies
0 likes
Googling the issue turns up TONS having the same issue & NO solution. I'm done paying for premium if this isn't resolved as this is one of the main things I enjoyed about music I'd otherwise have access to free
Googling the issue turns up TONS having the same issue & NO solution. I'm done paying for premium if this isn't resolved as this is one of the main things I enjoyed about music I'd otherwise have...
Community Legend
251 Views
1 replies
0 likes
Hi, My girlfriend and I are going travelling around Latin America for a year and I was just wondering would we be able to setup a family plan for us to both use. Well both be together for the duration of the trip? Thanks Stuart
Hi, My girlfriend and I are going travelling around Latin America for a year and I was just wondering would we be able to setup a family plan for us to both use. Well both be together for th...
Community Legend
300 Views
1 replies
0 likes
Hi - I appear to have linked my Facebook account to the wrong spotify account. To make it worse I have applied a premium subscription (24 months from my phone provider) to the facebook spotify account rather than my original one. This means my premiu...
Hi - I appear to have linked my Facebook account to the wrong spotify account. To make it worse I have applied a premium subscription (24 months from my phone provider) to the facebook spotify accoun...
Community Legend
286 Views
1 replies
0 likes
Buonasera, per errore ho collegato uno degli account secondari di Spotify Family alla pagina Facebook del mio account principale.Ora non riesco pù ad accedere al principale e dal secondario non posso gestire l'account family.
Buonasera, per errore ho collegato uno degli account secondari di Spotify Family alla pagina Facebook del mio account principale. Ora non riesco pù ad accedere al principale e dal secondario non pos...
Community Legend
300 Views
1 replies
0 likes
"dein mix der woche" wird nicht von der Desktopversion aufs handy übernommen, andere Playlists oder einzelne Songs schon. Zudem finde ich über die spotify-app die Playlist "dein mix der woche" nicht. Habe seit einigen Jahren Spotify, und normalerweis...
"dein mix der woche" wird nicht von der Desktopversion aufs handy übernommen, andere Playlists oder einzelne Songs schon. Zudem finde ich über die spotify-app die Playlist "dein mix der woche" nicht....
Community Legend
968 Views
1 replies
0 likes
Good, I had the premium subscription, I stopped paying to change to the family plan, and I just paid, now I get charged again when I had the premium, which I do
Good, I had the premium subscription, I stopped paying to change to the family plan, and I just paid, now I get charged again when I had the premium, which I do
Community Legend
249 Views
1 replies
0 likes
Hola, no me aparece la opción de cancelacion de cuenta, y necesito cancelarla me pueden ayudar por favor.... gracias!
Hola, no me aparece la opción de cancelacion de cuenta, y necesito cancelarla 😞 me pueden ayudar por favor.... gracias! 🙂
Spotify Star
3527 Views
3 replies
1 likes
