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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 171940 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 171940 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11336 Views
  • 6 replies
  • 11 likes
  • Security
  • 11336 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515670 Views
  • 986 replies
  • 113 likes
  • Account
  • 515670 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125946 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125946 Views
  • 74 replies
  • 12 likes

Spotify stopped my service - it doesn't accept any methods of payment

My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answer that didn't even address my message. There is no ...

  • Casual Listener
  • My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answe...
  • alexfm-mx
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

Changing my adress on my main acccount

I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan, but when I put in my address it says it can't ver...

  • Newbie
  • I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Charged for Premium but i m getting Basic package

Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers

  • Newbie
  • Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking Spotify to Playstation

I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.

  • Visitor
  • I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.
  • MonicaM_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution unsubscribed but you ignored it and still charged me

I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong to you or do i have to chargeback?

  • Newbie
  • I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong...
  • MonicaM_Bogota
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I've been playing for premium since March 28th 2016 and I have never had a subscription.

Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but I don't have the option to cancel it seeing as my a...

  • Newbie
  • Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but ...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spark NZ Spotify Subscription Problems

It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spotify account page and says something went wrong.

  • Newbie
  • It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spo...
  • Bittencourt
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Being charged twice

Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!

  • Newbie
  • Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Switch from premium to student

Hey, I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I need to cancel my premium account first? Thanks! Beatrice

  • Newbie
  • Hey,   I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I ne...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Charged 32 Times

I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th. I am currently unable to log in (I receive a message saying my email address does not exis...

  • Newbie
  • I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th.  I am currently unable to log in (...
  • TobiasYoung
  • Composer
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

can't reset my password

everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to get around this

  • Newbie
  • everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to ...
  • Maxim
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
  • 362 Views
  • 3 replies
  • 0 likes

I cant lock into my account on my phone saying I only can use spotify abroad for 14 days.

But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad.Cheers

  • Newbie
  • But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad. Cheers
  • Hubo
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Can´t join the Family account

everytime i try to join the Family account this <type 'exceptions.ValueError'>:input s contains unassigned code pointscome up and i do not know what it means or what I need to change

  • Regular
  • everytime i try to join the Family account this &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code points come up and i do not know what it means or what I need to chang...
  • Hubo
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Our song appears on another artist´s page!

About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable to because it´s not our Artist Page! How can I fix ...

  • Casual Listener
  • About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable ...
  • Joshua1571
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution I' am paying for premium and the service is limited

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?

  • Newbie
  • I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?  
  • Julian
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Re: Got charged after canceling

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a telephone for customer service by part Spotify, it s...

  • Newbie
  • I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a t...
  • Olekaasa
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Spotify Familien Account

Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf: <type 'exceptions.ValueError'>:input s contains unassigned code pointsBItte um hilfe !!!!!!

  • Regular
  • Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf:   &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code p...
  • kimrolo
  • Regular
  • 637 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 637 Views
  • 6 replies
  • 0 likes

Lost spotify family subcription after faulty payment

Hay, We had a family subcription to Spotify. On the 7th of February the payment for that subcription was due but there was not enough money on our bank account to make te payment. The FAQ states that there should be several try's and at least a notif...

  • Newbie
  • Hay,   We had a family subcription to Spotify. On the 7th of February the payment for that subcription was due but there was not enough money on our bank account to make te payment.   T...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Sportify account wanted to be deleted but my email and id doesn't work!

Hello, I would like to delete my other sportify account and I really need this help privately because there has been misentry with my email and my profile is all wrong and i entered the wrong email for my spotify account but not this one.

  • Casual Listener
  • Hello,   I would like to delete my other sportify account and I really need this help privately because there has been misentry with my email and my profile is all wrong and i entered the wron...
  • assasin4578
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Account gone back to free

Can someone please look into my account. I paid for a familt account last month and have just noticed that it has turned back to a free account. Not a happy customer here. receipt / order number 610149716017

  • Regular
  • Can someone please look into my account. I paid for a familt account last month and have just noticed that it has turned back to a free account.   Not a happy customer here.   recei...
  • Gipanazzolo
  • Newbie
  • 12367 Views
  • 172 replies
  • 2 likes
  • Account
    Premium
  • 12367 Views
  • 172 replies
  • 2 likes