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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76641 Views

28 replies

0 likes

  • 76641 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94704 Views

9 replies

2 likes

Account
Login
  • 94704 Views
  • 9 replies
  • 2 likes

Hacked account?

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted all 3rd party apps. I changed a few other settings and the pr...

Newbie

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted al...

osornios

Spotify Star

278 Views

1 replies

0 likes

Premium
  • 278 Views
  • 1 replies
  • 0 likes

Error code:3 - Invalid Password or Username - Premium Account

I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.

Casual Listener

I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.

osornios

Spotify Star

356 Views

1 replies

0 likes

Login
  • 356 Views
  • 1 replies
  • 0 likes

Direccion

Como cambiar la dirección de mi cuenta

Newbie

Como cambiar la dirección de mi cuenta

osornios

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Profile name change

My spotify account connects to FacebookMy facebook display name was Sam LinSo Spotify change display/profile name as Sam Linand now My facebook display name is 黃文輝(chinese)But spotify profile name still appear as Sam Lin instead of 黃文輝 Any way to mak...

Newbie

My spotify account connects to Facebook My facebook display name was Sam Lin So Spotify change display/profile name as Sam Lin and now My facebook display name ...

osornios

Spotify Star

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes

Subscription

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium because of the old account.

Newbie

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium ...

feelikeastrangr

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

UPGRADE SPARK FROM PREMIUM TO PREMIUM FAMILY

Is there a way to upgrade the 'free' spotify premium that comes with your SPARK mobile account to family premium??

Newbie

Is there a way to upgrade the 'free' spotify premium that comes with your SPARK mobile account to family premium??  

Patosullivanos

Newbie

3893 Views

2 replies

1 likes

Subscription
  • 3893 Views
  • 2 replies
  • 1 likes

Unable to purchase premium for a year

I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premium but for a month. So I'm able to upgrade for 1 mon...

Casual Listener

I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premiu...

stephbr

Casual Listener

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying through Globe SIM Problem

Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?

Newbie

Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?

MonicaM_Bogota

Roadie

284 Views

1 replies

0 likes

Account
Premium
  • 284 Views
  • 1 replies
  • 0 likes

Subscription

I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely

Visitor

I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely

Jacob

Community Legend

588 Views

5 replies

0 likes

  • 588 Views
  • 5 replies
  • 0 likes

Premium account not working

My premium account is not working. My account on the website says that I have premium but my app isn't working as premium. Won't let me skip, download, etc

Casual Listener

My premium account is not working. My account on the website says that I have premium but my app isn't working as premium. Won't let me skip, download, etc

Maxim

Spotify Star

446 Views

5 replies

0 likes

  • 446 Views
  • 5 replies
  • 0 likes

Solved!! Family subscription on multiple devices

I have just joined up with a family subscription. Working well so far but am wondering how a single aacount (out of the six) works on multiple devices. I am the admin account owner and have set it up on my iPhone. Just logged in to Spotify on my iPad...

Newbie

I have just joined up with a family subscription. Working well so far but am wondering how a single aacount (out of the six) works on multiple devices. I am the admin account owner and have set it up...

Jacob

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Support won't answer my requests

During the course of a year now I have tried to contact Spotify support by mail 3 times with my account issue. If they responded at all (only the first two times) I got a default answer that didn't solve my question.Now by making my question public I...

Casual Listener

During the course of a year now I have tried to contact Spotify support by mail 3 times with my account issue. If they responded at all (only the first two times) I got a default answer that didn't s...

Jacob

Community Legend

1350 Views

4 replies

0 likes

Account
Premium
  • 1350 Views
  • 4 replies
  • 0 likes

Solved!! Payments

I have been charged £9.99 per month as a lone payment as normal, however my mobile phone provider has just informed me that you have attached an additional £11.99 payment for the entirety of my contract with them, roughly a year and half.This has cau...

Casual Listener

I have been charged £9.99 per month as a lone payment as normal, however my mobile phone provider has just informed me that you have attached an additional £11.99 payment for the entirety of my contr...

Jacob

Community Legend

530 Views

3 replies

0 likes

Account
  • 530 Views
  • 3 replies
  • 0 likes

Help cancelling prescription

It says my subscription is Spotify free, and won't give me an option to delete it which is what I want to do. It's started charging me as of yesterday as its switched to premium but it doesn't show that on my account- it's just charging me with no wa...

Newbie

It says my subscription is Spotify free, and won't give me an option to delete it which is what I want to do. It's started charging me as of yesterday as its switched to premium but it doesn't show t...

Liofa

Music Fan

454 Views

2 replies

1 likes

  • 454 Views
  • 2 replies
  • 1 likes

Superuser Contribution Number of acounts

I believe i have two acounts associated with the same email address. I want to sign into my old account because that acount is the one fido has on there system. I have called fido twice already, and they cant help. Im unable to sign in to the old aco...

Newbie

I believe i have two acounts associated with the same email address. I want to sign into my old account because that acount is the one fido has on there system. I have called fido twice already, and ...

Julian

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add family member, after reactivating acct

I have the family plan for a few month and forgot to pay it and then didn't have the money to pay and it was off for a month. Then I reactivated the family plan and sent invites and now when family goes through steps it doesn't change from free to pr...

Newbie

I have the family plan for a few month and forgot to pay it and then didn't have the money to pay and it was off for a month. Then I reactivated the family plan and sent invites and now when family g...

Julian

Moderator

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Spotify changed family premium sub to only one account?

Okay, so I don't know if it's a monthly thing to update payment methods for premium subscription, but Spotify put our family premium sub on a pause until my mom updated the payment and all it did was change the subscription to only one account Is the...

Casual Listener

Okay, so I don't know if it's a monthly thing to update payment methods for premium subscription, but Spotify put our family premium sub on a pause until my mom updated the payment and all it di...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Premium
  • 310 Views
  • 1 replies
  • 0 likes

Spotify abroad?

Hey all! I'm a Peruvian living in Spain for six months, and after one month of being here I got a message saying I can only use Spotify abroad for 14 days. I have a family account and it's currently being paid with a Peruvian debit (or credit, not su...

Newbie

Hey all! I'm a Peruvian living in Spain for six months, and after one month of being here I got a message saying I can only use Spotify abroad for 14 days. I have a family account and it's currently ...

itu_

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Conta Premium - Não consigo logar spotify desktop

Estou com problemas para acessar minha conta premium pelo Spotify desktop. Sempre que tento entrar da um erro de senha incorreta (Error code:3), porém, eu consigo logar minha conta normalmente pelo site, usando a mesma credencial.Tentei alterar a sen...

Casual Listener

Estou com problemas para acessar minha conta premium pelo Spotify desktop. Sempre que tento entrar da um erro de senha incorreta (Error code:3), porém, eu consigo logar minha conta normalmente pelo s...

sircrowleyz

Casual Listener

2439 Views

2 replies

0 likes

Premium
  • 2439 Views
  • 2 replies
  • 0 likes