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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2981 Views
  • 0 replies
  • 8 likes
  • Security
  • 2981 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455829 Views
  • 973 replies
  • 109 likes
  • Account
  • 455829 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202107 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202107 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110371 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110371 Views
  • 72 replies
  • 12 likes

Payment subscription

I live in Portugal but my bank account and credit card is from a Dutch bank, although registered to my Portuguese address. Why won't Spotify accept it in payment of a subscription for my husband and me?

  • Casual Listener
  • I live in Portugal but my bank account and credit card is from a Dutch bank, although registered to my Portuguese address.  Why won't Spotify accept it in payment of a subscription for my husban...
  • jean3601
  • Community Legend
  • 570 Views
  • 3 replies
  • 0 likes
  • 570 Views
  • 3 replies
  • 0 likes

Student Subscription

Why did my student premium subscription end and start charging me $9.99 every month without telling me? Why is there no number for me to call Spotify about this????????

  • Newbie
  • Why did my student premium subscription end and start charging me $9.99 every month without telling me? Why is there no number for me to call Spotify about this???????? 
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Consulta de pago del servicio

Buenos días Ante todo agradecerles por el servicio y felicitarlos pero tengo una duda , hace unos días me llego un correo indicando que a partir del 01/02 me iban a a recién cobrar los 16.90 por 3 meses pero veo mis movimientos de mi tarjeta y veo qu...

  • Newbie
  • Buenos días  Ante todo agradecerles por el servicio y felicitarlos pero tengo una duda , hace unos días me llego un correo indicando que a partir del 01/02 me iban a a recién cobrar   los ...
  • itu_
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
  • 304 Views
  • 1 replies
  • 0 likes

Monthly payment and not email received

Hello, I'm receiving a monthly charge in credit card from Spotify but I don't remember my account and I don't receive any email related that charged. I had a Premium suscription with Movistar (telephone number [removed]) and at the same time a direct...

  • Casual Listener
  • Hello,   I'm receiving a monthly charge in credit card from Spotify but I don't remember my account and I don't receive any email related that charged.   I had a Premium suscription...
  • Catee
  • Community Legend
  • 617 Views
  • 5 replies
  • 0 likes
  • Account
  • 617 Views
  • 5 replies
  • 0 likes

Spotify username became numbers

So randomly today, my Spotify username went from my actual username to appearing in collaborative playlists, etc. as a bunch of numbers, which I have to assume is my user number. I restarted and did clean installs, but that didn't change anything. An...

  • Newbie
  • So randomly today, my Spotify username went from my actual username to appearing in collaborative playlists, etc. as a bunch of numbers, which I have to assume is my user number.   I restarted...
  • itu_
  • Community Legend
  • 9567 Views
  • 1 replies
  • 0 likes
  • Account
  • 9567 Views
  • 1 replies
  • 0 likes

Solved!! payment gone wrong

Hi there, one month ago I clicked on the link where I could get three months premium for 0.99 euro's. In stead of paying 0.99 via the link, I had to pay 9,99, and now I just got one month. I am absolutely sure I've clicked on the right link. I really...

  • Casual Listener
  • Hi there,   one month ago I clicked on the link where I could get three months premium for 0.99 euro's. In stead of paying 0.99 via the link, I had to pay 9,99, and now I just got one month. I...
  • Rit
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Deleted facebook but I still got charged from spotify.

I signed up for spotify using Facebook a long time ago. I deleted my Facebook so I thought that meant my spotify would be canceled but I just got charged $10. I can't log into that account anymore so how do I cancel it?

  • Newbie
  • I signed up for spotify using Facebook a long time ago. I deleted my Facebook so I thought that meant my spotify would be canceled but I just got charged $10. I can't log into that account anymore so...
  • ErikG
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ho riscaricato la app perche non funzionava e non ho piu premium pagato per 3 mesi...perche???

  • Newbie
  • Ho riscaricato la app perche non funzionava e non ho piu premium pagato per 3 mesi...perche???
  • AndyJoel
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Paying for premium but only getting free service

Can you please review my account and confirm what my subscription type is? I've been paying for the Premium service for an extended period and would appreciate your assistance. Thanks!

  • Casual Listener
  • Can you please review my account and confirm what my subscription type is? I've been paying for the Premium service for an extended period and would appreciate your assistance. Thanks!
  • Jacob
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

How to get back my old account?

First of all, I found that my playlists are gone and my friends are unfollow after I have change the app setting on facebook, it becomes a username: 1281500778 when I try to found my old account. I have already fill in the contact form and reply the ...

  • Visitor
  • First of all, I found that my playlists are gone and my friends are unfollow after I have change the app setting on facebook, it becomes a username: 1281500778 when I try to found my old account. ...
  • ELIZABETH20
  • Newbie
  • 2780 Views
  • 12 replies
  • 0 likes
  • Account
  • 2780 Views
  • 12 replies
  • 0 likes

Superuser Contribution Deleted songs on some of my playlists

Hello, Some of my songs have disappeared on my playlists. Is there a way I can recover them?

  • Newbie
  • Hello,   Some of my songs have disappeared on my playlists. Is there a way I can recover them? 
  • AndyJoel
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution abonnement premium

BonjourJ ai appuyé ce matin sur la pub pour abonnement premium et j ai l impression que j ai l option or je n ai rien fait et quand je vais sur mon compte je ne suis pas capable de dire si je suis abonnée ou pas mais on me met que l abonnement se ter...

  • Newbie
  • Bonjour J ai appuyé ce matin sur la pub pour abonnement premium et j ai l impression que j ai l option or je n ai rien fait et quand je vais sur mon compte je ne suis pas capable de dire si je suis ...
  • AndyJoel
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Error code 101?

So in the midddle of playing today my account first went offline and wouldn't come back on line. Then when I tried to fix it it wouldn't work. Then it went off completely and now when i try to log in it says that there is error code 101 and it's a pr...

  • Casual Listener
  • So in the midddle of playing today my account first went offline and wouldn't come back on line. Then when I tried to fix it it wouldn't work. Then it went off completely and now when i try to log in...
  • PJnewman
  • Newbie
  • 106429 Views
  • 85 replies
  • 2 likes
  • 106429 Views
  • 85 replies
  • 2 likes

Unknown Charge

I got a $10.96 charge on my account yesterday. That is more than the cost of Premium, and it is not due until next week anyway. How can I get a refund?

  • Newbie
  • I got a $10.96 charge on my account yesterday. That is more than the cost of Premium, and it is not due until next week anyway. How can I get a refund?
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge on Smart Postpaid account but still Premium subscription paused

Hi Spotify team, My Premium Subscription is still paused. I verified with Smart that my postpaid account was charged 129 pesos on 1/28/2017 but until now my Spotify Premium subscription is still paused. Tried to relogin and re-install app still not w...

  • Newbie
  • Hi Spotify team,   My Premium Subscription is still paused. I verified with Smart that my postpaid account was charged 129 pesos on 1/28/2017 but until now my Spotify Premium subscription is s...
  • ZullyB
  • Roadie
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country. Please help.

I recently unsubcribe my spotify premium because its fixed to my home country Malaysia. I am now in Singapore have subscribe Spotify premium under Singtel Adds On but my account country still remain the same. I tried to to change in Spotify website b...

  • Newbie
  • I recently unsubcribe my spotify premium because its fixed to my home country Malaysia. I am now in Singapore have subscribe Spotify premium under Singtel Adds On but my account country still remain ...
  • ZullyB
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes