Premium payment issues

Hello, I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a foreign card/ locally buy a gift card. How do I maintain my premiu...

• richakejriwal
• Newbie
• Hello,    I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a ...
• 2017-02-09 7:24:31 AM
• 2017-02-09 9:04:29 AM
• Maxim
• Spotify Star
• 179 Views
• 1 replies
• 0 likes

Cannot connect to djay 2

My spotify premium account is through facebook and a cannot connect to day 2 app. Please help

• Teban
• Newbie
• My spotify premium account is through facebook and a cannot connect to day 2 app. Please help
• 2017-01-21 10:54:56 PM
• 2017-02-09 6:46:11 AM
• osornios
• Spotify Star
• 316 Views
• 1 replies
• 0 likes

Double Charge

My spotify payment way taken out of my account Jan 19,2017 aND now it's shut off saying I need to pay again. Why is this happening? Should not be charged again til the 19th of February.

• Kmccurdy35-ca
• Newbie
• My spotify payment way taken out of my account Jan 19,2017 aND now it's shut off saying I need to pay again. Why is this happening? Should not be charged again til the 19th of February.
• 2017-02-08 3:15:04 PM
• 2017-02-09 6:43:44 AM
• osornios
• Spotify Star
• 242 Views
• 1 replies
• 0 likes

disparition de spotify

Bonjour, quelle mauvaise surprise ce matin, Spotify a completement disparu de mon telephone sans aucune raisons, et il n'y a strictement aucune trace de l'appli... j'ai toujours mon compte et l'appli sur mon ordi...any ideas?? merci d'avanceJoseph

• joseph29
• Newbie
• Bonjour,  quelle mauvaise surprise ce matin, Spotify a completement disparu de mon telephone sans aucune raisons, et il n'y a strictement aucune trace de l'appli...  j'ai toujours mon com...
• 2017-02-08 3:40:04 PM
• 2017-02-09 6:42:41 AM
• osornios
• Spotify Star
• 259 Views
• 1 replies
• 0 likes

No es posible unirte a este plan familiar

Hola buenas unos compañeros de piso y yo tenemos un problema y esque cada mes se nos bloquean las cuentas en premium porque dicen que no vivimos juntos y envian unos correos para confirmar pero esos correos dan siempre fallos. Alguno me puede solucio...

• javi0217
• Newbie
• Hola buenas unos compañeros de piso y yo tenemos un problema y esque cada mes se nos bloquean las cuentas en premium porque dicen que no vivimos juntos y envian unos correos para confirmar pero esos ...
• 2017-02-08 3:58:21 PM
• 2017-02-09 6:40:44 AM
• osornios
• Spotify Star
• 306 Views
• 1 replies
• 0 likes

My personal profile just disappeared out of the blue

Hey! So, I manage two Spotify profiles: my personal one - attached to my family plan - and also the profile of my agency, which is attached to another family plan, and has nothing to do with my personal account. However, since today I can no longer l...

• emannuelcosta
• Newbie
• Hey!   So, I manage two Spotify profiles: my personal one - attached to my family plan - and also the profile of my agency, which is attached to another family plan, and has nothing to do with...
• 2017-02-08 3:54:54 PM
• 2017-02-09 6:38:58 AM
• osornios
• Spotify Star
• 215 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium

change payment methods

My payment method failed this month so I am trying to update my payment details and change my card but every time I do, it asks me to verify that I am still a student. The thing is I am not a student anymore so I don't have that discounted subscripti...

• annaisabella
• Casual Listener
• My payment method failed this month so I am trying to update my payment details and change my card but every time I do, it asks me to verify that I am still a student. The thing is I am not a student...
• 2017-02-08 8:26:10 AM
• 2017-02-09 6:33:04 AM
• annaisabella
• Casual Listener
• 341 Views
• 4 replies
• 0 likes

can't change my credit card - the site won't let me update the credit card and zip code

• mje102
• Newbie
• 2017-02-08 4:30:50 PM
• 2017-02-09 6:32:21 AM
• osornios
• Spotify Star
• 215 Views
• 1 replies
• 0 likes

facebook et spotify

bonjour j'ai spotify premium grace à mon forfait bouygues mais j'ai supprimé mon compte facebook impossible de me connecter à spotify avec mon adresse mail ou d'avoir de l'aide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• julietdf
• Newbie
• bonjour j'ai spotify premium grace à mon forfait bouygues mais j'ai supprimé mon compte facebook impossible de me connecter à spotify avec mon adresse mail ou d'avoir de l'aide !!!!!!!!!!!!!!!!!!!!!!...
• 2017-02-08 4:54:16 PM
• 2017-02-09 6:30:21 AM
• osornios
• Spotify Star
• 196 Views
• 1 replies
• 0 likes

Desafortunadamente, este código Premium no parece ser válido.

Ayuda, cada que quiero ingresar mi código de Plan Familiar Premium me dice que no es válido.

• RichieBooy
• Newbie
• Ayuda, cada que quiero ingresar mi código de Plan Familiar Premium me dice que no es válido.
• 2017-02-08 6:55:32 PM
• 2017-02-09 6:23:14 AM
• osornios
• Spotify Star
• 612 Views
• 1 replies
• 0 likes
• Login
  Premium
  Subscription

Verified

I'm a member of Spotify family and I wrote the wrong zip-code in the e-mail they send me to confirm i live at the same address as my famile and now i can't enter the family account again because my account can't be verified. What should i do?

• Andreas-hk-98
• Newbie
• I'm a member of Spotify family and I wrote the wrong zip-code in the e-mail they send me to confirm i live at the same address as my famile and now i can't enter the family account again because my a...
• 2017-02-08 11:35:43 PM
• 2017-02-09 6:16:01 AM
• osornios
• Spotify Star
• 212 Views
• 1 replies
• 0 likes
• Account
  Premium

Can't get my username or password

Hi all - I am currently paying for Spotify Premium on my Credit Card. My 'friend' set it up and I'm still paying for it but I don't have the username or password or any information to log in with. All i have is the 10 digit code that comes up on my c...

• amhenson
• Newbie
• Hi all  - I am currently paying for Spotify Premium on my Credit Card.  My 'friend' set it up and I'm still paying for it but I don't have the username or password or any information to log...
• 2017-02-09 3:08:19 AM
• 2017-02-09 6:12:44 AM
• osornios
• Spotify Star
• 207 Views
• 1 replies
• 0 likes
• Login

Spotify Email issues

I need the email associated with my account made through Facebook to be an actual email and not a phone number. when i go to change my settings via Facebook everything is correct but when i check my Spotify account the email is my phone number. i hav...

• Catlin1
• Newbie
• I need the email associated with my account made through Facebook to be an actual email and not a phone number. when i go to change my settings via Facebook everything is correct but when i check my ...
• 2017-02-09 3:50:59 AM
• 2017-02-09 6:10:22 AM
• osornios
• Spotify Star
• 212 Views
• 1 replies
• 0 likes

Unable to accept premium family invitation

My son just set up a premium family plan and sent me an invitation, but I am not able to subscribe even after filling out the forms. What do I do?

• Acl8
• Newbie
• My son just set up a premium family plan and sent me an invitation, but I am not able to subscribe even after filling out the forms. What do I do?
• 2017-02-09 4:50:05 AM
• 2017-02-09 6:06:45 AM
• osornios
• Spotify Star
• 232 Views
• 1 replies
• 0 likes

Premium Family Diferente Country hasta nueva renovacion

Buenas noches, pase mi cuenta de Premium a Premium Family, y asi mismo modifique el metodo de pago a una tarjeta de Canada que es donde me encuentro y donde esta el resto de mi familia con quien quiero compartir la cuenta, pero como anteriormente ten...

• camaju07
• Newbie
• Buenas noches, pase mi cuenta de Premium a Premium Family, y asi mismo modifique el metodo de pago a una tarjeta de Canada que es donde me encuentro y donde esta el resto de mi familia con quien quie...
• 2017-02-09 5:11:15 AM
• 2017-02-09 6:03:12 AM
• osornios
• Spotify Star
• 190 Views
• 1 replies
• 0 likes

paying problem

I was considered the Premium plan for students, I put in my card number and security code already, but I did not complete the process to checkout. however, Spotify still withdrew $5 from my account. I really need an explanation. And I don't know will...

• Winnguyen167
• Newbie
• I was considered the Premium plan for students, I put in my card number and security code already, but I did not complete the process to checkout. however, Spotify still withdrew $5 from my account. ...
• 2017-02-09 5:24:57 AM
• 2017-02-09 6:00:35 AM
• osornios
• Spotify Star
• 186 Views
• 1 replies
• 0 likes

On PC and via Sonos

Hi folks, I have a premium family account with 5 users (2 active). I have spotify added as a plugin to my Sonos system which works great. It uses my account details. If I am at work listening to spotify and the wife or kids start the sonos system / p...

• msfl
• Casual Listener
• Hi folks,   I have a premium family account with 5 users (2 active). I have spotify added as a plugin to my Sonos system which works great. It uses my account details.   If I am at work...
• 2017-02-08 12:35:56 AM
• 2017-02-09 3:00:30 AM
• msfl
• Casual Listener
• 204 Views
• 2 replies
• 0 likes
• Account