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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1744 Views
  • 0 replies
  • 8 likes
  • Security
  • 1744 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446890 Views
  • 970 replies
  • 108 likes
  • Account
  • 446890 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199434 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199434 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108562 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108562 Views
  • 72 replies
  • 11 likes

Spotify premium

Hej! Jag har haft spotify premium i lite över 2 år i februari ändrade jag konto det skulle dras ifrån och allt har fungerat fint tills för lite mindre än 2 veckor sen då min iphone (som jag använder mest för och köra låtarna genom ) att jag måste lad...

  • Newbie
  • Hej!   Jag har haft spotify premium i lite över 2 år i februari ändrade jag konto det skulle dras ifrån och allt har fungerat fint tills för lite mindre än 2 veckor sen då min iphone (som jag ...
  • djivbento
  • Newbie
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

paying for two accounts on seperat dates

is there a way to get in touch with any customer service here?Im paying for two accounts, one is mine and one is for my nieceand i would like to have both of these charged from my bankaccount at the same time. KindestStephen Alm

  • Newbie
  • is there a way to get in touch with any customer service here? Im paying for two accounts, one is mine and one is for my niece and i would like to have both of these charged from my bankaccount&nbs...
  • Jacob
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Songs suddenly vanished.

Hi, recently Spotify removed the song "A Screw (Holy Money)" by Swans. I just wanted to know what album the song came from, as the song has multiple versions, and I want to find the specific version Spotify had before they deleted it. If someone coul...

  • Casual Listener
  • Hi, recently Spotify removed the song "A Screw (Holy Money)" by Swans. I just wanted to know what album the song came from, as the song has multiple versions, and I want to find the specific version ...
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Other
  • 295 Views
  • 3 replies
  • 0 likes

Usar una cuenta Spotify USA en Chile

Quisiera saber si puedo adquirir una cuenta de Spotify USA y usarla en Chile, ya que es la unica manera que tengo de pagar la cuenta por medio de Paypal.Tenia la cuenta Spotify Premium Plan Familiar, pero ya no puedo hacer uso de la tarjeta Visa.Salu...

  • Casual Listener
  • Quisiera saber si puedo adquirir una cuenta de Spotify USA y usarla en Chile, ya que es la unica manera que tengo de pagar la cuenta por medio de Paypal. Tenia la cuenta Spotify Premium Plan Famil...
  • CriTiKalS
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
  • 238 Views
  • 1 replies
  • 0 likes

Bug in user registration screen

I filled out the registration form and that message appears as attached image.Note: I already clicked "privacy statement".Help.

  • Newbie
  • I filled out the registration form and that message appears as attached image. Note: I already clicked "privacy statement". Help.
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

OVERCHARGING

I'm paying via iTunes and my debit account is being charged way, way larger than 3.99USD a month. Why is that? I'm losing too much money and I don't think this payment method is secure anymore.

  • Newbie
  • I'm paying via iTunes and my debit account is being charged way, way larger than 3.99USD a month. Why is that? I'm losing too much money and I don't think this payment method is secure anymore. 
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Hi, I signed up for a student account a few years ago, however I was unaware you had to renew this

I therefore have been paying 9.99 GBP every month - I am not sure for how long this has been. I still have a student NUS account expiring in September 2017. Is there a way I can get the unessecary extra funds I have been paying back? I wasnt notified...

  • Newbie
  • I therefore have been paying 9.99 GBP every month - I am not sure for how long this has been. I still have a student NUS account expiring in September 2017. Is there a way I can get the unessecary ex...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Charged twice per month

Hello,I keep getting charged twice a month and I really need a solution or else I'm going to have to cancel my subscription. I don't understand why, I already checked to see if I had other accounts that I didn't know about but there's nothing. Please...

  • Casual Listener
  • Hello, I keep getting charged twice a month and I really need a solution or else I'm going to have to cancel my subscription. I don't understand why, I already checked to see if I had other accounts...
  • jean3601
  • Community Legend
  • 235 Views
  • 4 replies
  • 0 likes
  • 235 Views
  • 4 replies
  • 0 likes

Can't log in

So for the past few days I haven't been able to log into Spotify. I have a premium account that is linked with Facebook, so not with an email address and password. All of a sudden I was logged out and when trying to log in and I press the 'log in wit...

  • Casual Listener
  • So for the past few days I haven't been able to log into Spotify. I have a premium account that is linked with Facebook, so not with an email address and password. All of a sudden I was logged out an...
  • jean3601
  • Community Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • Login
  • 256 Views
  • 3 replies
  • 0 likes

Re: I have a spotify for family account, but when I log in it shows a free account?

Hi Maxim, I have the same "problem". My premium family account it paid for through automatic bank transfers from my Dutch ING Bank account. It's strange as Spotify works fine since June 2016 or so, for me and 4 family members - it just that I notice ...

screeenshot.jpg
  • Newbie
  • Hi Maxim, I have the same "problem". My premium family account it paid for through automatic bank transfers from my Dutch ING Bank account. It's strange as Spotify works fine since June 2016 or so, f...
  • Jacob
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Student discount and email

I am paying for premium but need to add student discount. I created my account with an email address that no longer exists so am unable to edit my account.

  • Newbie
  • I am paying for premium but need to add student discount. I created my account with an email address that no longer exists so am unable to edit my account.
  • Jacob
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

I cant log in

I just made an accout and i have been using it for a few days but now when I try to log in it says that my email address is invalid.. I did already pay for the preumium but now I cant use it.. I cant even cancel anything

  • Newbie
  • I just made an accout and i have been using it for a few days but now when I try to log in it says that my email address is invalid.. I did already pay for the preumium but now I cant use it.. I cant...
  • Jacob
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Forgot my log info

Hey @spotify I forgot my log in info and now I can't use so spotify because I don't remember the email address I used. And now ima get charged for an account I can't get into

  • Newbie
  • Hey @spotify I forgot my log in info and now I can't use so spotify because I don't remember the email address I used. And now ima get charged for an account I can't get into
  • Jacob
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! my premium account has been paused and I updated it, am I being charged twice a month?

hi, so you have paused my premium account (ttffer) in january because you said there were some missing information about the payment. so I updated these information and I got a message from you that aparently says that I kind of renovated my account....

  • Casual Listener
  • hi, so you have paused my premium account (ttffer) in january because you said there were some missing information about the payment. so I updated these information and I got a message from you that ...
  • ttffer
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • Account
  • 325 Views
  • 2 replies
  • 0 likes

Accounts song access differs between mine and my daughters in the same house!

I have just downloaded spotify and registered for premium trail and my daughter has a seperate account but free version. Yet she can listen to more songs than i can. As an example Fall by the vamps. I can't access it but she can. She has no availabil...

  • Casual Listener
  • I have just downloaded spotify and registered for premium trail and my daughter has a seperate account but free version. Yet she can listen to more songs than i can. As an example Fall by the vamps. ...
  • leighton1010
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Two Profiles - both connected with Facebook

I just connected unfortunately my Spotify Premium Account with my Facebook Account (with which I had a Premium Account) and I cannot recover my playlists nor can I log in to my Premium Account - it all leads back to my Free Account... What can I do h...

  • Visitor
  • I just connected unfortunately my Spotify Premium Account with my Facebook Account (with which I had a Premium Account) and I cannot recover my playlists nor can I log in to my Premium Account - it a...
  • Jacob
  • Community Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Wrong account details

Hi,I'm trying to update my payment details to my family account but when I log in it says I only have a premium account...this is not correct as my partner has been using the account and Spotify notified me when I took out the family share..How can I...

  • Newbie
  • Hi, I'm trying to update my payment details to my family account but when I log in it says I only have a premium account...this is not correct as my partner has been using the account and Spotify no...
  • manimecker30
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

plan familiar

Como puedo mirar la dirección que escribi en mi domicilio, porque lo olvide y mi familia no puede escribirlo

  • Newbie
  • Como puedo mirar la dirección que escribi en mi domicilio, porque lo olvide y mi familia no puede escribirlo
  • manimecker30
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I have premium but i don't pay for it

So I've been using a visa gift card to pay for my premium for the past 8 or so months, but my card ran out of money when my premium was supposed to renew on 1/22/17. The problem is I still have the premium even after that day. So basically I continue...

  • Newbie
  • So I've been using a visa gift card to pay for my premium for the past 8 or so months, but my card ran out of money when my premium was supposed to renew on 1/22/17. The problem is I still have ...
  • manimecker30
  • Roadie
  • 4594 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 4594 Views
  • 1 replies
  • 0 likes

Cruce de cuentas

¡Hola!Tengo problemas con iniciar sesión en mi cuenta.Mi hermana creo su cuenta antes que yo creara la mía. Conectamos en ese entonces mi perfil de facebook con su cuenta. Ya después de que decidí crear mi propia cuenta en Spotify, quise conectarla c...

  • Newbie
  • ¡Hola! Tengo problemas con iniciar sesión en mi cuenta. Mi hermana creo su cuenta antes que yo creara la mía. Conectamos en ese entonces mi perfil de facebook con su cuenta. Ya después de que decid...
  • manimecker30
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes