Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
85126 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
662705 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
745020 Views
18 replies
29 likes
I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broadcasts in high quality audio on Sonos. Can anyone c...
I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broa...
578 Views
0 replies
0 likes
The address stays the same but the administrator name is incorrect. How do I update just the name? I tried unsubscribing and then signing up again. I can't locate the page to do that.
The address stays the same but the administrator name is incorrect. How do I update just the name? I tried unsubscribing and then signing up again. I can't locate the page to do that.
Roadie
643 Views
1 replies
0 likes
I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends.Will I be able to purchase the deal tomorrow, on the 1st of January? Thank you!
I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends. Will I be able to purchase the deal tomorrow, on the 1st of January?  ...
Regular
873 Views
1 replies
0 likes
Each time I try to subscribe to the 3 month offer it keeps saying oops error please try again?
Each time I try to subscribe to the 3 month offer it keeps saying oops error please try again?
Roadie
273 Views
1 replies
0 likes
I just saved songs and strangely, the ones I decided not to save from an album also got included to my songs. I don't want this happening. Is there a way to stop Spotify from doing this?
I just saved songs and strangely, the ones I decided not to save from an album also got included to my songs. I don't want this happening. Is there a way to stop Spotify from doing this?
Moderator
403 Views
1 replies
0 likes
Hello,I tried to buy spotify premium for 3 Months using my PP. i was redirected to paypal one touch, accepted the payment then i was redirected to a blank page on spotify's site. can someone help me please?
Hello, I tried to buy spotify premium for 3 Months using my PP. i was redirected to paypal one touch, accepted the payment then i was redirected to a blank page on spotify's site. can someone ...
Roadie
243 Views
1 replies
0 likes
Does each family member need their own spotify account before I can add them to a family plan. They are young children without email accounts. I was trying to do this by typing in the link in another device (kindle8) I was giving but was told that I ...
Does each family member need their own spotify account before I can add them to a family plan. They are young children without email accounts. I was trying to do this by typing in the link in an...
Roadie
1147 Views
1 replies
0 likes
Hi All, I'd like to update my credit card and country in my Premium subscription. However, after entering card details, clicking 'Change Payment Details', then confirming 'Yes, Change to USA', the page keeps directing to Family Premium Subscription p...
Hi All, I'd like to update my credit card and country in my Premium subscription. However, after entering card details, clicking 'Change Payment Details', then confirming 'Yes, Change ...
181 Views
0 replies
0 likes
No puedo iniciar sesión en nigun dispositivo que tengo. Dice que mi país no coincide con el de mi perfil y ya los modifiqué pero sigo sin poder iniciar sesión.Gracias
No puedo iniciar sesión en nigun dispositivo que tengo. Dice que mi país no coincide con el de mi perfil y ya los modifiqué pero sigo sin poder iniciar sesión. Gracias
158 Views
0 replies
0 likes
I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ads do. Here's a couple of examples for your enjoymen...
I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ad...
206 Views
0 replies
0 likes
I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all
I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all
213 Views
0 replies
0 likes
Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot remember the email under which I completed the purchas...
Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot rem...
212 Views
0 replies
0 likes
I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know how this works.
I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know ho...
379 Views
0 replies
0 likes
Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos AYUDA!!
Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos �...
261 Views
0 replies
0 likes
I bought a 3 month subscription gift card to be emailed on christmas but he never got the subscription. I have been charged on my debit, but there is no reciepts in my spotify account. How do I find this gift card?
I bought a 3 month subscription gift card to be emailed on christmas but he never got the subscription. I have been charged on my debit, but there is no reciepts in my spotify account. How do I find ...
Spotify Star
306 Views
3 replies
0 likes
: Hi I have spotify premium and Ive talked to my phone company and cancel my subscription and subscribe to family premium. But they cancelled my subscription but I can't subscribe to family premium. Please help me Helga María helgamh@simnet.is
: Hi I have spotify premium and Ive talked to my phone company and cancel my subscription and subscribe to family premium. But they cancelled my subscription but I can't subscribe to family premium. ...
Moderator
370 Views
1 replies
0 likes
Have to listen to ads I am not paying you to play ads but songs cancel ads or I cancel youRegardsW Newman
Have to listen to ads I am not paying you to play ads but songs cancel ads or I cancel you Regards W Newman
Roadie
907 Views
1 replies
0 likes
I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months. How do I switch to the .99 and get a refund for the difference? Alos My email account is wrong in the profile and cannot be c...
I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months. How do I switch to the .99 and get a refund for the difference? &nbs...
203 Views
0 replies
0 likes
My email in my profile is a very old one. It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address. How can I correct this?
My email in my profile is a very old one. It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address. How can I correct thi...
166 Views
0 replies
0 likes
I purchased the premium deal today since it was the last day for the 3 months for 99 cents, but I wanted to know will the month of December count since i just purchased it today?
I purchased the premium deal today since it was the last day for the 3 months for 99 cents, but I wanted to know will the month of December count since i just purchased it today?
Casual Listener
486 Views
9 replies
0 likes
