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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234286 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234286 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12573 Views
  • 6 replies
  • 11 likes
  • Security
  • 12573 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526912 Views
  • 988 replies
  • 113 likes
  • Account
  • 526912 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127655 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127655 Views
  • 74 replies
  • 12 likes

Spotify charging me twice every month!

I have been using spotify for almost 8 years now, started from UK and now I am in Singapore. Never had a problem. Recently I checked my account statements carefully and realised Spotify has been charging me twice from April 2016 onwards. (Attachement...

  • Casual Listener
  • I have been using spotify for almost 8 years now, started from UK and now I am in Singapore. Never had a problem. Recently I checked my account statements carefully and realised Spotify has been char...
  • Shazooo
  • Casual Listener
  • 633 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 633 Views
  • 2 replies
  • 0 likes

Billing Confusion

Firstly, I can't find contact information for Spotify's team I stopped using Spotify over a month ago when my phone broke, although I never cancelled the subscrition. Close to a month ago, I tried using Spotify, but could only use Shuffle Play and my...

  • Regular
  • Firstly, I can't find contact information for Spotify's team   I stopped using Spotify over a month ago when my phone broke, although I never cancelled the subscrition. Close to a mo...
  • KatesHere
  • Community Legend
  • 2192 Views
  • 8 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 2192 Views
  • 8 replies
  • 2 likes

I'm still a student...

Hi,I'm a student in college and have been using my spotify discount for over two years now. My account switched back to premium without me noticing and it's been taking out $9.99 the last 3 months, and I JUST realized it. I still want my student subs...

  • Newbie
  • Hi, I'm a student in college and have been using my spotify discount for over two years now. My account switched back to premium without me noticing and it's been taking out $9.99 the last 3 month...
  • KatesHere
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify stopped my service - it doesn't accept any methods of payment

My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answer that didn't even address my message. There is no ...

  • Casual Listener
  • My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answe...
  • alexfm-mx
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
  • 238 Views
  • 2 replies
  • 0 likes

Changing my adress on my main acccount

I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan, but when I put in my address it says it can't ver...

  • Newbie
  • I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Charged for Premium but i m getting Basic package

Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers

  • Newbie
  • Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking Spotify to Playstation

I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.

  • Visitor
  • I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.
  • MonicaM_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution unsubscribed but you ignored it and still charged me

I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong to you or do i have to chargeback?

  • Newbie
  • I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong...
  • MonicaM_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I've been playing for premium since March 28th 2016 and I have never had a subscription.

Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but I don't have the option to cancel it seeing as my a...

  • Newbie
  • Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but ...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spark NZ Spotify Subscription Problems

It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spotify account page and says something went wrong.

  • Newbie
  • It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spo...
  • Bittencourt
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Being charged twice

Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!

  • Newbie
  • Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Switch from premium to student

Hey, I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I need to cancel my premium account first? Thanks! Beatrice

  • Newbie
  • Hey,   I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I ne...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Charged 32 Times

I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th. I am currently unable to log in (I receive a message saying my email address does not exis...

  • Newbie
  • I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th.  I am currently unable to log in (...
  • TobiasYoung
  • Composer
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

can't reset my password

everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to get around this

  • Newbie
  • everytime i go to reset my password and click the link it tells me that the link is not vaild or has already been used. who can I get in contact with to remedy the problem or is there another way to ...
  • Maxim
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • Account
  • 371 Views
  • 3 replies
  • 0 likes

I cant lock into my account on my phone saying I only can use spotify abroad for 14 days.

But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad.Cheers

  • Newbie
  • But I pay for premium and I am in my country Australia. What to do? I can lock in at my computer and Ipad. Cheers
  • Hubo
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Can´t join the Family account

everytime i try to join the Family account this <type 'exceptions.ValueError'>:input s contains unassigned code pointscome up and i do not know what it means or what I need to change

  • Regular
  • everytime i try to join the Family account this &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code points come up and i do not know what it means or what I need to chang...
  • Hubo
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Our song appears on another artist´s page!

About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable to because it´s not our Artist Page! How can I fix ...

  • Casual Listener
  • About two weeks ago we released our first Single, "Luna Llena", and our band name is Saudadë, but our song is appearing under the band Saudade, and we want to begin promoting our song but are unable ...
  • Joshua1571
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution I' am paying for premium and the service is limited

I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?

  • Newbie
  • I am paying the premium service and I am not having it; And verify that the monthly payment is being made correctly, what can I do ?  
  • Julian
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Re: Got charged after canceling

I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a telephone for customer service by part Spotify, it s...

  • Newbie
  • I have the same problem, the bank charges me monthly for 5 months the amount of $ 99.00 and I have not had the premium service for months .... it is not fair and it is also not fair that there is a t...
  • Olekaasa
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Spotify Familien Account

Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf: <type 'exceptions.ValueError'>:input s contains unassigned code pointsBItte um hilfe !!!!!!

  • Regular
  • Habe wiederholt versucht einem Familien account beizutreten allerdings kommt jedes mal diese Fahlermeldung auf:   &lt;type 'exceptions.ValueError'&gt;:input s contains unassigned code p...
  • kimrolo
  • Regular
  • 640 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 640 Views
  • 6 replies
  • 0 likes