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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421185 Views
  • 965 replies
  • 108 likes
  • Account
  • 421185 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186404 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186404 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103436 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103436 Views
  • 69 replies
  • 10 likes

Membership and Subscription confusion

Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subscription showing a renewal date of 9/24/17? That is ...

  • Newbie
  • Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subsc...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

student discount for college kid

how do i switch my account from premium to college student discount premium at 50% off.

  • Regular
  • how do i switch my account from premium to college student discount premium at 50% off.
  • Zeppelin012
  • Music Fan
  • 280 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 280 Views
  • 9 replies
  • 0 likes

Can't login and deleted my FB

I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?

  • Newbie
  • I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?
  • Nic0_
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 162 Views
  • 1 replies
  • 0 likes

Cancel subscription for premium subscription when i don't have one

To whom it may concern, I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez...

  • Newbie
  • To whom it may concern,   I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

cancelling subscription

if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for

  • Newbie
  • if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for 
  • Bittencourt
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Fiyatların artmasına tepki--iptal

Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum

  • Newbie
  • Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum 
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Can't use Spotify Family while studying abroad...?

Hello everyone,I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and moved out to Berlin around the end of September. Every...

  • Newbie
  • Hello everyone, I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and m...
  • Maxim
  • Spotify Star
  • 770 Views
  • 1 replies
  • 0 likes
  • Premium
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot revoke SONOS app permission, keeps being readded

I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving. The new tenant keeps using my Spotify account and I can't seem to lock them out. I've Changed my passwordClicked "Sign out ever...

  • Newbie
  • I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving.   The new tenant keeps using my Spotify account and I can't seem...
  • ferrari312
  • Newbie
  • 385 Views
  • 2 replies
  • 1 likes
  • 385 Views
  • 2 replies
  • 1 likes

Superuser Contribution Switcing payment method.

Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site . Even when I went on the Canadian site and re ent...

  • Newbie
  • Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site...
  • hellfishracing
  • Newbie
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Solved!! Premium Account Disappeared and Payment Failure

I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) and my account gets dropped down to free user. When...

  • Casual Listener
  • I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) ...
  • Pogspotify
  • Casual Listener
  • 2893 Views
  • 19 replies
  • 0 likes
  • 2893 Views
  • 19 replies
  • 0 likes

Premium family subscription

I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.

  • Casual Listener
  • I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.
  • jean3601
  • Community Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Solved!! Assinatura

Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?

  • Casual Listener
  • Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 5 replies
  • 0 likes
  • Premium
  • 315 Views
  • 5 replies
  • 0 likes

Can't log in-email associated with account now inactive

I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email associated with my account to recover my login info is ...

  • Newbie
  • I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email asso...
  • Jacob
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Other
  • 193 Views
  • 1 replies
  • 0 likes

Changed password snd forgotten email

Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work. I can't reset my password because the reset email...

  • Newbie
  • Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work...
  • Jacob
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 144 Views
  • 1 replies
  • 0 likes

Country Change

I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to update the country on my profile online

  • Newbie
  • I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Paiement par mobile / Mobile abo

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is because I had problem with my phone account and now I can't more...

  • Newbie
  • Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is beca...
  • 201 Views
  • 0 replies
  • 0 likes
  • Premium
  • 201 Views
  • 0 replies
  • 0 likes

Family account

I manage a family account using mu facebook log inI need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb againHow can switch my existing account to a new one without affecting the subscription of ...

  • Casual Listener
  • I manage a family account using mu facebook log in I need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb again How can switch my existing ac...
  • Joshuatanutama
  • Newbie
  • 368 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 368 Views
  • 4 replies
  • 0 likes

My account says I have spotify free but..

My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.

  • Visitor
  • My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.
  • Maxim
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Spotify have charged me yet I don't have an account

Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!

  • Newbie
  • Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

family

Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out?

  • Regular
  • Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out? 😉
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium
  • 111 Views
  • 1 replies
  • 0 likes