Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9158 Views
  • 2 replies
  • 9 likes
  • Security
  • 9158 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483265 Views
  • 979 replies
  • 111 likes
  • Account
  • 483265 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211216 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211216 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121096 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121096 Views
  • 72 replies
  • 12 likes

Solved!! Traveling Abroad with Premium Service

I live in the United States, but I am leaving for seven days to Aruba tomorrow. Will my premium subscription work in a different country? And if not, are there any solutions to fixing the problem? Thanks!

  • Newbie
  • I live in the United States, but I am leaving for seven days to Aruba tomorrow. Will my premium subscription work in a different country? And if not, are there any solutions to fixing the problem? Th...
  • uitsig
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 368 Views
  • 3 replies
  • 0 likes

Trouble logging in

Every time I try and login I get a notification saying " you've already created an account with this email address". This confuses me because that's the point I want to get onto the account that that email address is made with.

  • Newbie
  • Every time I try and login I get a notification saying " you've already created an account with this email address". This confuses me because that's the point I want to get onto the account that that...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

spotify premium

hi i was wondering if i apply to get 1 month of spotify premuim and enter my credit card info do they charge my card in advance or after the 1 month?

  • Newbie
  • hi i was wondering if i apply to get 1 month of spotify premuim and enter my credit card info do they charge my card in advance or after the 1 month?
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution PINCODE is invalid?

I tried paying through Smart prepaid snd they sent me a pincode. But Spotify claims the PINCODE is invalid. What do I have to do? Thanks.

  • Newbie
  • I tried paying through Smart prepaid snd they sent me a pincode. But Spotify claims the PINCODE is invalid. What do I have to do? Thanks.
  • jinxd102
  • Newbie
  • 1732 Views
  • 3 replies
  • 1 likes
  • 1732 Views
  • 3 replies
  • 1 likes

Solved!! someone pls answer so i can delete this

i recently made a new account on the same mail, i had one playlist on my old account and someone's following it. so did they get notified that i changed my account? they were following my playlist, not my account.

  • Casual Listener
  •  i recently made a new account on the same mail, i had one playlist on my old account and someone's following it. so did they get notified that i changed my account? they were following my playl...
  • itu_
  • Community Legend
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

Carte cadeau : dates de réception

Bonjour, J'ai souhaité offrir une carte cadeau cependant lors de la commande j'ai demandé une réception au 02/06/2017 au lieu du 06/02/2017. Je n'ai remarqué l'erreur qu'après avoir effectué le paiement...Comment puis-je modifier la date de réception...

  • Newbie
  • Bonjour,    J'ai souhaité offrir une carte cadeau cependant lors de la commande j'ai demandé une réception au 02/06/2017 au lieu du 06/02/2017. Je n'ai remarqué l'erreur qu'après avoir ef...
  • osornios
  • Spotify Star
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Changed to premium family and playlists didn't migrate

I just changed to premium family and my playlists are gone. I am showing some playlists, but not the ones that I created, there are others that I didn't create. Can anyone help?

  • Casual Listener
  • I just changed to premium family and my playlists are gone.  I am showing some playlists, but not the ones that I created, there are others that I didn't create.  Can anyone help?
  • osornios
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

All saved music has disappeared

I have found that all of my saved songs (Under Your music > Songs) have completely vanished. My playlists are still intact. This is where music goes when you right click on it and select "Save to your music"How do I restore my saved songs?

  • Newbie
  • I have found that all of my saved songs (Under Your music > Songs) have completely vanished. My playlists are still intact.   This is where music goes when you right click on it and select ...
  • jean3601
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Spotify premium vers family

Bonjour, J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur commencer voici le message : "Malheureusement, il n'est pas possible pour...

  • Newbie
  • Bonjour,    J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur co...
  • osornios
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Devolución de cobro de tarjeta de regalo

Hola, Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrado el importe y después se me ha devuelto. Que debo hacer? Sa...

  • Newbie
  • Hola,   Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrad...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Connected own facebook to new account by mistake, now I can't log in to my own

Hi allTried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere.So, I created a new Spotify account for my workplace. I then connected it to my own personal Facebook account which was a mistake. I ...

  • Newbie
  • Hi all Tried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere. So, I created a new Spotify account for my workplace. I then connected it ...
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

I have been charged and payment is not reflected

Hello,Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details.What can I do? my bank already reflects the spotify Charge

  • Newbie
  • Hello, Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details. What can I do? my bank already reflects the spotify C...
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Unable to login via Facebook on husbands iphone

I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyway I can cancel the standard Spotify that he has an...

  • Newbie
  • I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyw...
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

family account won't work

I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at the same address

  • Newbie
  • I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at t...
  • osornios
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

cant log in

My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathey say page expired. ive tried multiple trimes.Ican ...

  • Newbie
  • My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathe...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Cambio de direccion

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

  • Newbie
  • Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias
  • osornios
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Payment Failure

Hello All,Multiple times this has happened when I've confirmed payment information on my card.Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged.Yet the payment HAS been taken out my bank account.Bee...

  • Casual Listener
  • Hello All, Multiple times this has happened when I've confirmed payment information on my card. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been cha...
  • jean3601
  • Community Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 335 Views
  • 3 replies
  • 0 likes

kan inte ladda ner spotify

Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på ***************, og jeg har brug for et nyt brugernavn og adgangskode. Vh Torben Thrue Mobil **********

  • Newbie
  • Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på  ***************, og jeg har brug for et nyt brugernavn og adgangskode.  Vh Torben Thrue Mobil **********
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Premium spotify

1 month in premium spotify there is 30 days or 28 days?Because i bought 1 month premium spotify and get 28 days

  • Visitor
  • 1 month in premium spotify there is 30 days or 28 days? Because i bought 1 month premium spotify and get 28 days
  • jean3601
  • Community Legend
  • 281 Views
  • 3 replies
  • 1 likes
  • Premium
  • 281 Views
  • 3 replies
  • 1 likes

Studying Abroad messed up my subscription

I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicked me off because I was not living in the home addre...

  • Newbie
  • I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicke...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes