Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Fabio1970
  • Casual Listener
  • 260606 Views
  • 506 replies
  • 33 likes
  • Account
    Free
  • 260606 Views
  • 506 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12991 Views
  • 6 replies
  • 11 likes
  • Security
  • 12991 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528714 Views
  • 989 replies
  • 113 likes
  • Account
  • 528714 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127996 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127996 Views
  • 74 replies
  • 12 likes

Superuser Contribution Automotic payment order

I have an automatic payment order. And now I have a free gift from vodafone red and still I can see automatic payment in my credit card statement. Pls help me to cancel it. Because it payed 2 months when I have a free gift. (I checked that there is n...

  • Visitor
  • I have an automatic payment order. And now I have a free gift from vodafone red and still I can see automatic payment in my credit card statement. Pls help me to cancel it. Because it payed 2 months ...
  • MaryS
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Plan

Hi! I've just made a mess out of my account. I chose Family membership but I didn't notice I was logged in with facebook wich had an old email account that I couldn't access, an email was sent but as explained, never got to read it. Even though I cha...

  • Casual Listener
  • Hi! I've just made a mess out of my account. I chose Family membership but I didn't notice I was logged in with facebook wich had an old email account that  I couldn't access, an email was sent ...
  • Leonardo
  • Roadie
  • 335 Views
  • 3 replies
  • 0 likes
  • Premium
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook connect error

Trying to connect to Facebook, get this message "Sorry there has been a temporary error, please try again later." No idea how to fix it.

  • Newbie
  • Trying to connect to Facebook, get this message "Sorry there has been a temporary error, please try again later." No idea how to fix it.
  • MaryS
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login using facebook

Hi all, Problem is as the title says—firstly, I did not log out (and now spotify suggests I log in), and secondly, when I try to log in, I get the ‘incorrect username or password’ message. The problem is observed on a laptop running Debian, as well a...

  • Casual Listener
  • Hi all,   Problem is as the title says—firstly, I did not log out (and now spotify suggests I log in), and secondly, when I try to log in, I get the ‘incorrect username or password’ message. T...
  • MaryS
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • Login
  • 389 Views
  • 1 replies
  • 0 likes

Trouble Signing up from Premium

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" section I was unable to type in the boxes. I refreshed the page and...

  • Casual Listener
  • I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" sectio...
  • Maxim
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

I paid my free premium. How can get my money back

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought it was necessary for the next month. Then I receive...

  • Newbie
  • In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Add Remote Family Member

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I looked at Family Plan, but member has to live in my househo...

  • Newbie
  • I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I loo...
  • LordRollin
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant attach my Facebook account to my Spotify Account.

Hey guys, I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that says "Sorry there has been a temporary error, please try again later." ht...

  • Casual Listener
  • Hey guys,      I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that s...
  • Einard_Decay
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Unavailable tracks - due to size/length?

The soundtrack to Halo:Reach is available on Spotify (and awesome). Originally when I favourited the list, I had all the tracks. Now there are two unavailable. Why is this? Is it to do with the length or size, as they are both over 10 mins? I underst...

  • Regular
  • The soundtrack to Halo:Reach is available on Spotify (and awesome). Originally when I favourited the list, I had all the tracks. Now there are two unavailable. Why is this? Is it to do with the lengt...
  • flynniec6
  • Regular
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! iDeal payment system for the Netherlands

Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?

  • Visitor
  • Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?
  • MarijeW
  • Newbie
  • 1681 Views
  • 4 replies
  • 0 likes
  • 1681 Views
  • 4 replies
  • 0 likes

All of my music has been removed from "songs" and all playlists deleted

Hi All, Hope you can help as I have NO idea how to contact customer support about this. But after having spotify for years and having built up quite a collection, I could no longer log in, I reset my password, logged in and found that all of my songs...

  • Newbie
  • Hi All,   Hope you can help as I have NO idea how to contact customer support about this.   But after having spotify for years and having built up quite a collection, I could no lo...
  • musiccornercv
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 358 Views
  • 1 replies
  • 0 likes

Being charged twice on my account

I was charged two payments of $9.99 on 1/28/17, please help me fix this mistakeor else i will terminate my subscripition with spotify. My Username is wukong777

  • Casual Listener
  • I was charged two payments of $9.99 on 1/28/17, please help me fix this mistake or else i will terminate my subscripition with spotify. My Username is wukong777
  • Tricia4
  • Newbie
  • 911 Views
  • 5 replies
  • 0 likes
  • 911 Views
  • 5 replies
  • 0 likes

Pagar anual

Tenho plano premium familiar, como faco prar pagar a fatura anual?

  • Newbie
  • Tenho plano premium familiar, como faco prar pagar a fatura anual?
  • Bittencourt
  • Spotify Star
  • 3241 Views
  • 1 replies
  • 0 likes
  • 3241 Views
  • 1 replies
  • 0 likes

Bloqueio de conta

Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceita nenhum tipo de cartão em minha conta.

  • Casual Listener
  • Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceit...
  • Bittencourt
  • Spotify Star
  • 1018 Views
  • 4 replies
  • 0 likes
  • 1018 Views
  • 4 replies
  • 0 likes

Unable to get the invitation email - Spotify Family

Hi every one,And sorry if my english is not perfect.My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation.I now have a free-account, so he sent me the invitation, but here c...

  • Casual Listener
  • Hi every one, And sorry if my english is not perfect. My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation. I now ...
  • gregoriolatin
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

cant use my Premium account

i dear spotify team.. first of all; ty for all your efforts.. i ve some trouble with my premium account.. i buy "3 months premium account" from vodafone cellphone services.. it was my second time to do that via vodafone. but this time my account didn...

  • Newbie
  • i dear spotify team.. first of all; ty for all your efforts..  i ve some trouble with my premium account..  i buy "3 months premium account" from vodafone cellphone services.. it was ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium payment issues

Hello, I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a foreign card/ locally buy a gift card. How do I maintain my premiu...

  • Newbie
  • Hello,    I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a ...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Cannot connect to djay 2

My spotify premium account is through facebook and a cannot connect to day 2 app. Please help

  • Newbie
  • My spotify premium account is through facebook and a cannot connect to day 2 app. Please help
  • osornios
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes