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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264045 Views
  • 790 replies
  • 81 likes
  • Account
  • 264045 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129240 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129240 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72126 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72126 Views
  • 63 replies
  • 8 likes

Superuser Contribution Switching to a new Facebook account

PlanPremiumCountryUKDeviceP30 proOperating SystemAndroid My Question or IssueI literally just got cut off with an adviser! I was told I can't switch Facebook accounts, it cannot be done. However the adviser was going to migrate everything he could fr...

  • Visitor
  • Plan Premium Country UK Device P30 pro Operating System Android   My Question or Issue I literally just got cut off with an adviser! I was told I can't switch Facebook accounts, it can...
  • Xenia
  • Moderator
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account

I made this account because I couldn't log into my normal account. On my normal account, I have Spotify premium but it won't let me log back in. I put my email in the login box. It says that my email I did not have any Spotify accounts connected. I c...

  • Visitor
  • I made this account because I couldn't log into my normal account. On my normal account, I have Spotify premium but it won't let me log back in. I put my email in the login box. It says that my email...
  • Xenia
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Transfer of Playlist Ownership/Duplicating Playlists to new account

I wanted to change the username on my account, but I can't do that so I've had to set up a new account. I have a bunch of playlists on my old account and want to transfer them to the new account. I've tried to create duplicates using methods previous...

  • Visitor
  • I wanted to change the username on my account, but I can't do that so I've had to set up a new account.    I have a bunch of playlists on my old account and want to transfer them to the n...
  • glowing
  • Casual Listener
  • 18755 Views
  • 7 replies
  • 1 likes
  • Account
    Other
  • 18755 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't log in (PC).

PlanFreeCountryBrazilDeviceSamsung and PCOperating SystemAndroid and Windows 10 My Question or IssueSo I accidentally log off from my account on PC and I couldn't log in again, maybe it's because I deleted my Facebook account that I created my Spotif...

  • Casual Listener
  • Plan Free Country Brazil Device Samsung and PC Operating System Android and Windows 10   My Question or Issue So I accidentally log off from my account on PC and I couldn't log in agai...
  • Elena
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with signing in on second device on Duo account

Plan:Premium DuoCountryRegistered as South Africa but I live in Vietnam I am trying to invite my partner who moved in with me to my Duo account. When he enters our home address, it gives an error message saying he is trying to sign in from another co...

  • Casual Listener
  • Plan: Premium Duo Country Registered as South Africa but I live in Vietnam        I am trying to invite my partner who moved in with me to my Duo account. When he enters ...
  • Billy-J
  • Spotify Star
  • 683 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 683 Views
  • 3 replies
  • 0 likes

Superuser Contribution can’t get back into my account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUKOperatingSystemiOS 10 on iPhone 7 and Windows 10 on PC My Question or Issuei got logged out of my spotify account o...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country UK Operating System iOS 10 on iPhone 7 and Windows 10 ...
  • Petya
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Convert a regular account to a kids account

PlanFamilyCountrySwedenMy Question or IssueI have a family plan and some time ago I added an account for my kids to share on their Ipad. I recently found out that you have a Kids app and account type, can I convert the account to a kids account?

  • Visitor
  • Plan Family Country Sweden My Question or Issue I have a family plan and some time ago I added an account for my kids to share on their Ipad. I recently found out that you have a Kids app and ac...
  • Billy-J
  • Spotify Star
  • 869 Views
  • 1 replies
  • 0 likes
  • Account
  • 869 Views
  • 1 replies
  • 0 likes

How do you install your playlists on your new phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • XLoldude
  • Visitor
  • 242 Views
  • 2 replies
  • 0 likes
  • Account
  • 242 Views
  • 2 replies
  • 0 likes

Solved!! Mi cuenta aparece con números y letras.

Tengo un problema y es que ya llevo varios días que mi cuenta aparece con solo números y letras. Estoy registrada con facebook y he probado a cerrar sesión y a volver a entrar pero nada se soluciona y ya he mirada todo lo referido a datos y todo pero...

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  • Casual Listener
  • Tengo un problema y es que ya llevo varios días que mi cuenta aparece con solo números y letras. Estoy registrada con facebook y he probado a cerrar sesión y a volver a entrar pero nada se soluciona ...
  • Jose_M
  • Spotify Star
  • 960 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 960 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Fake Accounts on my Email Domain

I have a personal email domain, e.g. @domain.com, so email sent to (anything)@domain.com gets delivered to me. Over the last 3 days I've had more than 50 emails sent to (random number)@domain.com from Spotify asking me to authenticate my email addres...

  • Visitor
  • I have a personal email domain, e.g. @domain.com, so email sent to (anything)@domain.com gets delivered to me.  Over the last 3 days I've had more than 50 emails sent to (random number)@domain.c...
  • alsohackedoff
  • Regular
  • 669 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 669 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Merging 2 premium accounts to premium duo while keeping playlists and recommendations

Hi, My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and recommendations from our individual accounts. Is it possibl...

  • Casual Listener
  • Hi,   My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and...
  • mmccluskey
  • Casual Listener
  • 1757 Views
  • 2 replies
  • 0 likes
  • Account
  • 1757 Views
  • 2 replies
  • 0 likes

Solved!! How to keep same billing date?

My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan?

  • Regular
  • My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan? 
  • Billy-J
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Change Country

I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to USA, but they never give me that option. Please advi...

  • Visitor
  • I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to U...
  • Xenia
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing subscription issues

PlanPremiumCountryUSADeviceiPhone 11Operating System My Question or IssueI'm an incoming freshman in college and would like to switch my plan to the student premium one. I believe it isn't matching me with my school due to my birth date being off by ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System   My Question or Issue I'm an incoming freshman in college and would like to switch my plan to the student premium one. I beli...
  • Xenia
  • Moderator
  • 373 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

Device(iPhone 8 plus)Operating System(iOS 10) Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the info. This happened when my phone broke but before that I had my premium account on...

  • Newbie
  •     Device (iPhone 8 plus) Operating System (iOS 10)   Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the i...
  • Xenia
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! account overview

i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be found. everytime i click the arrow to show the option...

  • Casual Listener
  • i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be fo...
  • Billy-J
  • Spotify Star
  • 1425 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1425 Views
  • 3 replies
  • 0 likes

Solved!! I can't log in on my account

I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection".I have tried with another account and it works, it's just mine that has this problem.I als...

  • Casual Listener
  • I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection". I have tried with another account and...
  • Billy-J
  • Spotify Star
  • 568 Views
  • 2 replies
  • 0 likes
  • Account
  • 568 Views
  • 2 replies
  • 0 likes

Cant Access Account

I accessed my account this morning and the message popped up that I had to sign out of everywhere. I clicked the button and it logged me out. I signed back in and the same thing happens.I logged out of my phone app and now it will not let me log back...

  • Visitor
  •   I accessed my account this morning and the message popped up that I had to sign out of everywhere. I clicked the button and it logged me out. I signed back in and the same thing happens. I l...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify country problem

PlanFree CountryRussia My Question or IssueI signed up today from Russia for the first time but for some reason Spotify thinks I'm in UK and hence; I can't upgrade to premium becuase my credit cards are issued in Russia. I'm not using any kind of VPN...

  • Visitor
  • Plan Free   Country Russia   My Question or Issue I signed up today from Russia for the first time but for some reason Spotify thinks I'm in UK and hence; I can't upgrade to premium ...
  • Peter
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login - No Internet Connection (Android)

PlanFreeCountryUkraine DeviceSamsung S10 Plus Operating SystemAndroid 10My Question or IssueUnable to login in my account.I receive a "No Internet Connection" message when trying to login with my email and password.Also I can't login by the link from...

  • Visitor
  • Plan Free Country Ukraine  Device Samsung S10 Plus  Operating System Android 10 My Question or Issue Unable to login in my account. I receive a "No Internet Connection" message w...
  • Xenia
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Login
  • 229 Views
  • 1 replies
  • 0 likes