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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83117 Views

29 replies

0 likes

  • 83117 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103936 Views

10 replies

3 likes

Account
Login
  • 103936 Views
  • 10 replies
  • 3 likes

Allow change of username

I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendly at all! And I know I'm not the only one. Yes ther...

Newbie

I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendl...

self_scare

Newbie

1887 Views

2 replies

12 likes

Account
  • 1887 Views
  • 2 replies
  • 12 likes

Problems when trying to change country

I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save.Spotify then told me the email i used is already taken.of coz it is taken. It is my email. I am not opening a new account, I amt...

Visitor

I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save. Spotify then told me the email i used is already taken. of coz it is ...

Maxim

Spotify Star

321 Views

1 replies

0 likes

Account
  • 321 Views
  • 1 replies
  • 0 likes

Paypal hacked, paypal refunded charges but they included spotify

My paypal was hacked. Paypal refunded all unauthorized charges but accidentally refunded spotify as well. I lost access to my account and premium. How can I get this back, I didn't want to dispute any charges related to spotify and this was a mistake...

Newbie

My paypal was hacked. Paypal refunded all unauthorized charges but accidentally refunded spotify as well. I lost access to my account and premium. How can I get this back, I didn't want to dispute an...

Maxim

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

My account was disabled by Spotify and Customer Service doesn't help

Hi, I had several playlists I created using my own music taste and some of them got popular. My popular playlists under spam by "report abuse" bots, which are triggered by jealous playlist curators probably, for around 2 years. Yesterday I got attack...

Casual Listener

Hi,   I had several playlists I created using my own music taste and some of them got popular.   My popular playlists under spam by "report abuse" bots, which are triggered by jealous p...

Unstablemx

Casual Listener

2549 Views

9 replies

3 likes

Account
  • 2549 Views
  • 9 replies
  • 3 likes

Superuser Contribution login

Plan Premium Student Country Italy Device (Iphone 12/Pc-Laptop) Operating System (iOS 17, Windows 10/11,) My Question or Issue Hello everyone, I'm Luca. I've always used the same account on Spotify (premium student) with, and have always made the log...

Visitor

Plan Premium Student Country Italy Device (Iphone 12/Pc-Laptop) Operating System (iOS 17, Windows 10/11,)   My Question or Issue Hello everyone, I'm Luca. I've always used th...

MihailY

Moderator

2312 Views

1 replies

0 likes

Login
  • 2312 Views
  • 1 replies
  • 0 likes

Artistas Relacionados errados

Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENTE nada a ver comigo, outros gêneros, outros países ...

Newbie

Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENT...

Bittencourt

Spotify Star

1040 Views

3 replies

0 likes

  • 1040 Views
  • 3 replies
  • 0 likes

Changing countries

Hi, I have a Premium plan which I signed up for when I was living in the country A. Now I am living in country B and can't change my payment option nor the country on the Spotify account. Can anyone help me with that, please? Whenever I change the co...

Casual Listener

Hi,  I have a Premium plan which I signed up for when I was living in the country A. Now I am living in country B and can't change my payment option nor the country on the Spotify account. Can ...

Maxim

Spotify Star

456 Views

4 replies

0 likes

Account
Premium
  • 456 Views
  • 4 replies
  • 0 likes

Superuser Contribution I payed for premium but it doesn't show in my account

Help. I have premium Family for a while now. The last time I payed was June 11th (2023), so less than a month ago. Suddenly since Yesterday Spotify changed my abonnement to Spotify Free. I don't understand why. It doesn't help to log out en log back ...

Visitor

Help. I have premium Family for a while now. The last time I payed was June 11th (2023), so less than a month ago. Suddenly since Yesterday Spotify changed my abonnement to Spotify Free. I don't unde...

MihailY

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you add songs to a joint playlist with a free Spotify account?

I've made a joint playlist for colleagues so they can add their own favorite music. Now one of my colleagues told me she can't add tracks to the playlist. She has a free Spotify account. So i wonder if you can only add tracks to a joint playlist if y...

Visitor

I've made a joint playlist for colleagues so they can add their own favorite music. Now one of my colleagues told me she can't add tracks to the playlist. She has a free Spotify account. So i wonder ...

Lyubka

Moderator

3884 Views

1 replies

0 likes

  • 3884 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium hesabımı kapattım ama ücret almaya 2 ay civarı devam ediyor

Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım

Visitor

Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım

Joan

Moderator

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got premium and suddenly when I logged back in I have a new account

I had to log out of my account and when I logged back in it wasn’t my old account it said my name but everything was gone,playlist,profile pic,followers, what do I do?

Visitor

I had to log out of my account and when I logged back in it wasn’t my old account it said my name but everything was gone,playlist,profile pic,followers, what do I do?

MihailY

Moderator

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

How can I delete my account without having access to it?

I don't have access to my school email anymore so I also don't have access to my Spotify but I would like to delete my account. Is that possible?

Visitor

I don't have access to my school email anymore so I also don't have access to my Spotify but I would like to delete my account. Is that possible?

Maxim

Spotify Star

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missed ad song

I was cycling and heard a Spotify promo song for a new artist, i liked it but couldn't add it in time, can you help me find it?

Visitor

I was cycling and heard a Spotify promo song for a new artist, i liked it but couldn't add it in time, can you help me find it?

Alex

Spotify Legend

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

How can i stop the gathering of my personal data?

I recently asked to send my personal data, and appartently it is gathering now and will be sent within 30 days, But how can i cancel this?

Visitor

I recently asked to send my personal data, and appartently it is gathering now and will be sent within 30 days, But how can i cancel this?

Maxim

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Spotify Lyrics suddenly disappeared for my account

PlanFreeCountryIndiaDeviceRedmi Note 11 Pro Plus Operating SystemAndroid 12 My Question or IssueI had got the lyrics feature on Spotify as soon as it had rolled out and was working flawlessly. However, last month, the feature just disappeared all of ...

Casual Listener

Plan Free Country India Device Redmi Note 11 Pro Plus  Operating System Android 12   My Question or Issue I had got the lyrics feature on Spotify as soon as it had rolled out and ...

Maxim

Spotify Star

1899 Views

3 replies

0 likes

Account
Other
  • 1899 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I log in?

I was using Spotify this morning but suddenly this afternoon I have been logged out of all devices and cannot log back in. I tried the reset password option but I do not receive any mail. There is nothing in my spam folder. I can receive from other m...

Casual Listener

I was using Spotify this morning but suddenly this afternoon I have been logged out of all devices and cannot log back in. I tried the reset password option but I do not receive any mail. There is no...

Alex

Spotify Legend

644 Views

2 replies

0 likes

  • 644 Views
  • 2 replies
  • 0 likes

Superuser Contribution App Glitch

Issues with app pausing and starting on its own. Adding HUNDREDS of songs to your liked list. Twice in 12 hours

Visitor

Issues with app pausing and starting on its own. Adding HUNDREDS of songs to your liked list. Twice in 12 hours   

Dian

Spotify Legend

309 Views

1 replies

0 likes

Other
  • 309 Views
  • 1 replies
  • 0 likes