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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

Superuser Contribution I somehow have 2 Spotify accounts registered to the same email address.

One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not premium. It won't let me login using the different us...

Visitor

One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not pr...

Lyubka

Moderator

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Confirm adresse doesn’t work on premium duo

I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens

Visitor

I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens

Jose_M

Spotify Star

450 Views

3 replies

0 likes

  • 450 Views
  • 3 replies
  • 0 likes

I got an e-mail about problems with payment. Is it fake or real?

I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..

Visitor

I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..

Bittencourt

Spotify Star

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

kann ich per Lastschrift bezahlen?

Kann ich den Betrag für Spotify vom Konto abbuchen lassen?

Visitor

Kann ich den Betrag für Spotify vom Konto abbuchen lassen?

Jose_M

Spotify Star

759 Views

1 replies

0 likes

  • 759 Views
  • 1 replies
  • 0 likes

Estou tentando assinar o Premium e não consigo

Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.

Visitor

Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.

Bittencourt

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

How to correct my profile from Argentina to Canada?

I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentine version of Spotify. How can I change this to the ...

Visitor

I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentin...

Jose_M

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Family plan: unable to add my daughter

I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't received any password reset email!When I try to sig...

Visitor

I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't ...

Jose_M

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to disconnect Spotify from Facebook. It is not listed on settings.

According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would be greatly appreciated!

Visitor

According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would b...

Joan

Moderator

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Says I'm ineligible for the individual plan

I'm trying to pay my individual plan but it keeps saying I'm ineligible

Visitor

I'm trying to pay my individual plan but it keeps saying I'm ineligible

Jose_M

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution See old friend's sessions

I would like to see old sessions I have participated in. See the users I have shared with.

Visitor

I would like to see old sessions I have participated in. See the users I have shared with.

Dian

Spotify Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

How do I change my log in email adress? I don’t want to log in using FB

I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.

Visitor

I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.

kaworu_bloodpaw

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Me aparecen anuncios en árabe y tengo el idioma en español

De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi

Casual Listener

De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi

Jose_M

Spotify Star

4084 Views

6 replies

0 likes

  • 4084 Views
  • 6 replies
  • 0 likes

How to cancel subscription when not even on Premium

Hi Ive noticed I was only on Free Spotify the whole of my free trial so now when I cancel I cannot as never set up Premium to begin with. Also now been charged £9.99 for not even using Premium services. My fault I know but just want to cancel.PlanFre...

Visitor

Hi Ive noticed I was only on Free Spotify the whole of my free trial so now when I cancel I cannot as never set up Premium to begin with.  Also now been charged £9.99 for not even using Premium ...

Bittencourt

Spotify Star

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes