All my numbers are gone?

Hi,I'm a spotify premium member for a while and I've donwloaded many numbers. Suddenly there not saved on my phone anymore? I had this two times this week. Can anyone help my with this, it's very annoying to download everything again since it are 700...

• liseranselaar
• Newbie
• Hi, I'm a spotify premium member for a while and I've donwloaded many numbers. Suddenly there not saved on my phone anymore? I had this two times this week. Can anyone help my with this, it's very a...
• 2017-02-02 1:46:38 PM
• 2017-02-03 1:22:22 PM
• jean3601
• Community Legend
• 195 Views
• 1 replies
• 0 likes
• Premium

Sptify Family

I am trying to get my 2 daughters a account using family option but they need to live at my address and they arnt. They live with ther mother and i wanna give them spotify premium to use and i pay and family would be a great way when i use premimum a...

• crille74
• Newbie
• I am trying to get my 2 daughters a account using family option but they need to live at my address and they arnt. They live with ther mother and i wanna give them spotify premium to use and i pay an...
• 2017-02-02 11:54:06 AM
• 2017-02-03 1:21:38 PM
• jean3601
• Community Legend
• 209 Views
• 1 replies
• 0 likes

Two Spotify account

We found out we have two splitted Spotify account , what can we do?

• HavocLawn
• Newbie
• We found out we have two splitted Spotify account , what can we do?
• 2017-02-03 12:05:19 PM
• 2017-02-03 12:57:13 PM
• Maxim
• Spotify Star
• 213 Views
• 1 replies
• 0 likes

help with canceling my subscription please post

• leojordan
• Newbie
• 2017-02-03 12:16:30 PM
• 2017-02-03 12:36:58 PM
• Jacob
• Community Legend
• 184 Views
• 1 replies
• 0 likes

Cuenta Premium familiar

Hola, Hoy un familiar ha cogido la cuenta premium familiar para todos. El problema es que yo hasta el 5 de marzo soy premium y a todos los familiares les ha llegado el correo para unirse a la cuenta premium menos a mi. No se si es debido a que por ah...

• quelita94
• Casual Listener
• Hola,  Hoy un familiar ha cogido la cuenta premium familiar para todos. El problema es que yo hasta el 5 de marzo soy premium y a todos los familiares les ha llegado el correo para unirse a la ...
• 2017-01-31 3:29:10 PM
• 2017-02-03 11:49:58 AM
• OviiiOne
• Community Legend
• 953 Views
• 5 replies
• 0 likes

How to Make a Payment?

How the heck do you make a payment when you want to change your credit card? I entered the new card and it accepted it, but it will not accept payment. There is no phone number to call or place to ask anyone in customer service a question. Help!

• dgfire1011
• Newbie
• How the heck do you make a payment when you want to change your credit card?  I entered the new card and it accepted it, but it will not accept payment.  There is no phone number to call or...
• 2014-09-16 1:45:57 PM
• 2017-02-03 11:23:33 AM
• GabeTheTexican
• Newbie
• 395 Views
• 2 replies
• 0 likes

Paying for multiple accounts

It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been using it on my phone instead of the 'amersonk' account...

• amersonk
• Newbie
• It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been usi...
• 2017-02-02 8:03:57 PM
• 2017-02-03 8:36:53 AM
• Diablorojo
• Casual Listener
• 346 Views
• 4 replies
• 0 likes
• Subscription

Fustrated with double billing

I had previously purchased the family package of Spotify but I realised on my credit card bill I was billed both individual premium and family premium for a number of months. Please kindly investigate and cancel the individual premium account. I had ...

• burgerwanglee
• Newbie
• I had previously purchased the family package of Spotify but I realised on my credit card bill I was billed both individual premium and family premium for a number of months. Please kindly inves...
• 2017-02-03 8:02:25 AM
• 2017-02-03 8:13:15 AM
• Jacob
• Community Legend
• 250 Views
• 1 replies
• 0 likes

My roomies can't enter my Family plan!

Hey there, my subscription are renewed every 2th day of the month. But in January my subscription wasn't renewed because issues with my credit card. A few days later the problem was resolved, i payed my card bill and the subscription was renewed. But...

• ChrisHermann
• Casual Listener
• Hey there,   my subscription are renewed every 2th day of the month. But in January my subscription wasn't renewed because issues with my credit card. A few days later the problem was resolved...
• 2017-01-19 5:35:38 PM
• 2017-02-03 8:03:45 AM
• Maxim
• Spotify Star
• 397 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription

Switching from Family to Family (under a different primary account)

Spoiler (Highlight to read) Hi there, I had a family premium subscription that I cancelled. My family member upgraded to family premium and when i clicked his invite link I got a page that said "Cannot Join Premium for Family" because I already have ...

• jwaringcrane
• Newbie
•   Hi there,    I had a family premium subscription that I cancelled. My family member upgraded to family premium and when i clicked his invite link I got a page that said "Cannot...
• 2017-02-02 11:15:24 PM
• 2017-02-03 7:57:40 AM
• kirashi
• Community Legend
• 296 Views
• 1 replies
• 0 likes
• Subscription

Charged twice yearly and monthly!

I had just paid for one year subscription of family package. When i want to register family members i click on start family premium and it charged me again for monthly payment. How do i request for refund on monthly fee?

• zulellin
• Newbie
• I had just paid for one year subscription of family package. When i want to register family members i click on start family premium and it charged me again for monthly payment. How do i request for r...
• 2017-02-03 1:31:33 AM
• 2017-02-03 7:54:27 AM
• Maxim
• Spotify Star
• 268 Views
• 1 replies
• 0 likes

cannot redeem family plan

Hi, my wife joined the family plan and invited 3 kids and me to join the group. 2 kids redeemed without any problems, but 1 kid and I have not been able to do so. It keeps saying that we have joined the family for premium from another store - which i...

• daddyhsu
• Casual Listener
• Hi, my wife joined the family plan and invited 3 kids and me to join the group.  2 kids redeemed without any problems, but 1 kid and I have not been able to do so.  It keeps saying that we ...
• 2017-02-03 7:15:57 AM
• 2017-02-03 7:40:35 AM
• daddyhsu
• Casual Listener
• 272 Views
• 2 replies
• 0 likes

Account log in problems

I upgraded to a family premium account. It works on my family's other devices except my sons phone my wife opened link on his computer and did setup thru Facebook And when I try to log in on phone thru Facebook it logs in and after a few song skips i...

• Lilantdoctolero
• Casual Listener
• I upgraded to a family premium account. It works on my family's other devices except my sons phone my wife opened link on his computer and did setup thru Facebook And when I try to log in on phone th...
• 2017-02-03 6:38:12 AM
• 2017-02-03 6:57:51 AM
• Jacob
• Community Legend
• 284 Views
• 3 replies
• 0 likes
• Premium

How do you create a artist profile?

Hello, I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing that? The only thing I have found is how to verify an artis...

• KiddAmbition
• Regular
• Hello,   I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing...
• 2017-02-03 3:56:59 AM
• 2017-02-03 4:47:39 AM
• ErikG
• Roadie
• 1030 Views
• 3 replies
• 0 likes

Disabled account...premium playlists lost??

My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, she became concerned by the monthly charge and denied...

• ewit
• Newbie
• My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, sh...
• 2017-02-03 3:48:16 AM
• 2017-02-03 4:07:11 AM
• ErikG
• Roadie
• 3217 Views
• 2 replies
• 0 likes

$12.99 charge?

Hi, So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyone else? How do you suggest I go about getting it remedied? Thanks so much! V...

• Nistico60
• Casual Listener
• Hi,   So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyo...
• 2014-07-07 10:15:23 PM
• 2017-02-03 2:45:03 AM
• Leonarda1
• Casual Listener
• 22271 Views
• 15 replies
• 0 likes
• Premium
  Subscription

Cancelling Subscription

If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?

• silda190
• Newbie
• If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?
• 2017-02-03 2:00:51 AM
• 2017-02-03 2:14:27 AM
• KatesHere
• Community Legend
• 303 Views
• 1 replies
• 0 likes

Cant play offline playlists anymore

Hello friends! I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card information for the next payment of the second year (that will ...

• juansebastian33
• Casual Listener
• Hello friends!   I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card inf...
• 2017-02-02 4:56:00 PM
• 2017-02-03 1:49:47 AM
• jean3601
• Community Legend
• 199 Views
• 1 replies
• 0 likes

Keeps on returning to the log in page of paypal

Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. Paypal has a balance and a valid credit card.

• axlthehuman
• Newbie
• Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. ...
• 2016-03-12 4:49:56 AM
• 2017-02-03 1:39:28 AM
• lucyfolkstudio
• Newbie
• 3476 Views
• 2 replies
• 0 likes
• Account
  Login
  Premium
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