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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422146 Views
  • 965 replies
  • 108 likes
  • Account
  • 422146 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186902 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186902 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103614 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103614 Views
  • 69 replies
  • 10 likes

Alguém acessou a minha conta!!

Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???

  • Newbie
  • Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???
  • 219 Views
  • 0 replies
  • 0 likes
  • Account
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook account missing

Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had different playlists etc. Now when I try to log in to my F...

  • Newbie
  • Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had differ...
  • user-removed
  • Not applicable
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 1 replies
  • 0 likes

Facebook delete/ Switched to Stopify Premium/ transfer music

I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify account and have customer service transfer my music......

  • Visitor
  • I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify acc...
  • ErikG
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Account issue: Being charged for Premium, however I cannot find my account

Hi, I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in. I do not have any receipts from Spotify in my email account. I think I may have subscribed twice, and that the email address I ...

  • Newbie
  • Hi,   I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in.    I do not have any receipts from Spotify in my email ...
  • user-removed
  • Not applicable
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Premium account - saved albums wont play offline

Hi there I've been a premium account holder for over a year and have always been able to play the music I've downloaded (with the 'available offline' box checked) via my ipad when offline. However the last couple of months I've been having trouble wi...

  • Casual Listener
  •   Hi there   I've been a premium account holder for over a year and have always been able to play the music I've downloaded (with the 'available offline' box checked) via my ipad when of...
  • StewBrewer97
  • Casual Listener
  • 453 Views
  • 4 replies
  • 0 likes
  • Premium
  • 453 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium not working

Any ideas?I have paid for premium through a top up plan with my provider spark but when I log into spotify it says I only on the free spotify. Any ideas why this would be happening?

  • Newbie
  • Any ideas? I have paid for premium through a top up plan with my provider spark but when I log into spotify it says I only on the free spotify. Any ideas why this would be happening?
  • user-removed
  • Not applicable
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Premium Spotify suddenly fails to load on Samsung smart TV

Spotify makes it easy to find and organise music, so after several months I signed up for Premium. All went well until some time last December when Spotify stopped connecting to the TV. Those three big white mesmerising dots just never stop... I can'...

  • Newbie
  • Spotify makes it easy to find and organise music, so after several months I signed up for Premium. All went well until some time last December when Spotify stopped connecting to the TV. Those three b...
  • yankfan5491
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 266 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium Subscription

I got kicked off from my family subscription because I didn't verify my account what do I do.

  • Newbie
  • I got kicked off from my family subscription because I didn't verify my account what do I do. 
  • user-removed
  • Not applicable
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY PLAN NEEDS TO BE FIXED

Only one account on my spotify premium family plan will not work, it needs to be resolved ASAP!

  • Newbie
  • Only one account on my spotify premium family plan will not work, it needs to be resolved ASAP!
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 174 Views
  • 1 replies
  • 0 likes

Spotify free\premium on roku. Mine wont work.

I recently had the chance to buy spotify premium for 3 months for obly 99 cents. I took up the offer,and have had no problems...untill now. I just tried to loggin to roku spotify and it says i need the premium acct. I logged into spotufy app on my ph...

  • Casual Listener
  • I recently had the chance to buy spotify premium for 3 months for obly 99 cents. I took up the offer,and have had no problems...untill now. I just tried to loggin to roku spotify and it says i need t...
  • Jakhss92
  • Casual Listener
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Re-adding a family member

If i accidentally remove a family member from my family account can i readd them?

  • Newbie
  • If i accidentally remove a family member from my family account can i readd them?
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Username

I don't know my username but I know my password and don't have a Facebook

  • Visitor
  • I don't know my username but I know my password and don't have a Facebook
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Adding family members

Hi, I have signed up for family premium. The treblie I'm having is, I have sent my wife an invite, but we can't get in. Does she have to set up a acct? The numbers that they give her, where do the go? The page after she recieves invite, verts her bac...

  • Newbie
  • Hi, I have signed up for family premium. The treblie I'm having is, I have sent my wife an invite, but we can't get in. Does she have to set up a acct?  The numbers that they give her, where do ...
  • Bittencourt
  • Spotify Star
  • 4157 Views
  • 10 replies
  • 0 likes
  • 4157 Views
  • 10 replies
  • 0 likes

A stranger is using my spotify!

So I have had spotify for quite some time and a couple years ago I notcied someone had added some strange playlists on my account. At the time I thought it was just one of my friends who was playing a joke on me becuase I had forgot to log out at the...

  • Casual Listener
  • So I have had spotify for quite some time and a couple years ago I notcied someone had added some strange playlists on my account. At the time I thought it was just one of my friends who was playing ...
  • Mackan804
  • Casual Listener
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

when spotify premium ends

When I will lose my premium account, my track list and my favourite playlist will be lost??

  • Casual Listener
  • When I will lose my premium account, my track list and my favourite playlist will be lost??
  • valenzio7
  • Casual Listener
  • 308 Views
  • 4 replies
  • 0 likes
  • Premium
  • 308 Views
  • 4 replies
  • 0 likes

my music is under the wrong artist

My name is Nox. I released a cd called my life in May. You can find it by searching Nox - My Life. There is another Nox i was unfamiliar with and my album got put under his discography. Now i am trying to get verified but i do not have an artist page...

  • Newbie
  • My name is Nox. I released a cd called my life in May. You can find it by searching Nox - My Life. There is another Nox i was unfamiliar with and my album got put under his discography. Now i am tryi...
  • Dreadlord
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Premium upgrade fail yet charged

I used my CashApp Virtual debit card to upgrade to spotify premium student discount. I was charged $4.99 three times but I still have a free account.

  • Casual Listener
  • I used my CashApp Virtual debit card to upgrade to spotify premium student discount. I was charged $4.99 three times but I still have a free account.
  • Maxim
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • Premium
  • 282 Views
  • 3 replies
  • 0 likes

Removing a payment option

I need to remove my debit card from an account. I only have the username. I need help

  • Newbie
  • I need to remove my debit card from an account. I only have the username. I need help
  • Bittencourt
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 256 Views
  • 1 replies
  • 0 likes

paid for but not received gift card

hi,i have paid for a gift card but not received an email.i paid for it last week, so it has had time to arrive. i also have checked my junk folder. thanks.

  • Casual Listener
  • hi, i have paid for a gift card but not received an email. i paid for it last week, so it has had time to arrive. i also have checked my junk folder.   thanks.
  • kbrooksc
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes