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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88009 Views

9 replies

2 likes

Account
Login
  • 88009 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

729118 Views

13 replies

4 likes

Account
  • 729118 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754701 Views

18 replies

29 likes

  • 754701 Views
  • 18 replies
  • 29 likes

Solved!! Smart postpaid subscriptions

How come I can't purchase premium using my smart carrier (Philippines) as a mode of payment. Yesterday when i tried to renew or subscribe to premium, I receive the PIN via SMS but it's not working. I also tried to subscribe again today twice, but I d...

Casual Listener

How come I can't purchase premium using my smart carrier (Philippines) as a mode of payment. Yesterday when i tried to renew or subscribe to premium, I receive the PIN via SMS but it's not working. I...

chariizsnioda0

Newbie

48583 Views

25 replies

0 likes

Subscription
  • 48583 Views
  • 25 replies
  • 0 likes

0,99€ voor 3 maanden

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijgen. Iemand die mij kan helpen?

Newbie

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijg...

Hubo

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Lost phone and all account information

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

Newbie

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

user-removed

Not applicable

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!! "Connecting to spotify"

When I try to open spotify it just gets stuck on the "connecting to spotify" page. I have tried restarting my chromebook, restarting the wifi, opening an incognito window (same thing happened!), but nothing seems to be working. This started two days ...

Regular

When I try to open spotify it just gets stuck on the "connecting to spotify" page.  I have tried restarting my chromebook, restarting the wifi, opening an incognito window (same thing happened!)...

sj99

Regular

941 Views

9 replies

0 likes

  • 941 Views
  • 9 replies
  • 0 likes

Canceling spotify premium subscription but not yet expired

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and just want to assure that it won't renew thats why ...

Newbie

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and...

Maxim

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Spotify for family...doesn't fit the/my requirement...proposed changes

Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer..1) It does not tell you of the age restriction.....2) If I want to gift spotify to someone their age should be irrelevant.............3) The restriction on ...

Newbie

Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer.. 1) It does not tell you of the age restriction..... 2) If I want to gift spotify to someone their age ...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Deactivating Facebook and Closing Spotify Account

I'm sure you get this a lot... All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to access my Spotify Account. THIS IS RIDICULOUS!!! I've been a ...

Visitor

I'm sure you get this a lot...   All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to a...

Maxim

Spotify Star

279 Views

1 replies

0 likes

Account
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

How to change bankaccopunt when on Spotify Family

Hi, I've recently changed my Premium account to a Family account and I want to change the bank account the subscription is billed from. When I look into my account, I'm suddenly a 'Free'user, no trace of my Premium or Family billing history whatsoeve...

Casual Listener

Hi,   I've recently changed my Premium account to a Family account and I want to change the bank account the subscription is billed from. When I look into my account, I'm suddenly a 'Free'user...

Hubo

Community Legend

436 Views

6 replies

0 likes

  • 436 Views
  • 6 replies
  • 0 likes

Spotify connect for web player

Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes.GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable)XMLHttpRequest cannot load https://apresolve.spotify.com/?c...

Visitor

Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes. GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable) XML...

user-removed

Not applicable

370 Views

1 replies

1 likes

Login
  • 370 Views
  • 1 replies
  • 1 likes

Premium subscription problems

HiYesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistake.So I decided to buy a subscription for the Facebook...

Newbie

Hi Yesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistak...

user-removed

Not applicable

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Spotify premium

So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Because I don't wanna start paying after... please respo...

Newbie

So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Becau...

ruhmone3

Casual Listener

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Can't get the premium offer

Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100% sure that I never used any similar offer! Is there...

Newbie

Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100%...

OviiiOne

Community Legend

2323 Views

13 replies

0 likes

  • 2323 Views
  • 13 replies
  • 0 likes

Accout deleted

HeyThis morning i got a message that my spotify account has been deleted (dutch)I dont know what happened cuz i am a premium member for over 2 years?

Newbie

Hey This morning i got a message that my spotify account has been deleted (dutch) I dont know what happened cuz i am a premium member for over 2 years?

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Payment via Mobile

I'm from Philippines and I want to pay subscription via Moile using Smart sim and I can't find it in other offers.Any help?

Casual Listener

I'm from Philippines and I want to pay subscription via Moile using Smart sim and I can't find it in other offers.Any help?

Maxim

Spotify Star

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

Payment

I got charged €0.99 for 3 months three times in one go. IS that supposed to happen?

Newbie

I got charged €0.99 for 3 months three times in one go. IS that supposed to happen?

Catee

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Not supposed to be charged

Hi, I bought a Rogers contract on last nov 25 th and I'm not supposed to be charged since then cause they offer 6 months whit premium spotify free. What do I do ?

Newbie

Hi, I bought a Rogers contract on last nov 25 th and I'm not supposed to be charged since then cause they offer 6 months whit premium spotify free. What do I do ?

Catee

Community Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Why am i being charged?!

I don't even have premium !!!! What is this non sense ? I want my money back . -.- I use to like spotify but not anymore.

Casual Listener

I don't even have premium !!!! What is this non sense ? I want my money back . -.- I use to like spotify but not anymore.

Antigony_

Casual Listener

432 Views

4 replies

0 likes

  • 432 Views
  • 4 replies
  • 0 likes

Logging in

I can't open Spotify unless I'm on WIFI. HELP?

Casual Listener

I can't open Spotify unless I'm on WIFI. HELP?

noosbondbrandon

Casual Listener

299 Views

2 replies

0 likes

Login
  • 299 Views
  • 2 replies
  • 0 likes

How much time I got if my payment was declined

Hi, my payment was declined early this morning, but it says that we got Time to solve it, until then I will be premium, i wanna know how much time I got until I get free again

Newbie

Hi, my payment was declined early this morning, but it says that we got Time to solve it, until then I will be premium, i wanna know how much time I got until I get free again

skateboard34

Roadie

283 Views

1 replies

0 likes

Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Closing Account/Removing Email

hey guys a long time ago i created my account with facebook just to save the long login process ahahha, but now i want to remove my email from this account to create a new one without facebook. i already contacted support but they take forever to rep...

Visitor

hey guys a long time ago i created my account with facebook just to save the long login process ahahha, but now i want to remove my email from this account to create a new one without facebook. i alr...

skateboard34

Roadie

247 Views

1 replies

0 likes

Account
  • 247 Views
  • 1 replies
  • 0 likes