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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280604 Views
  • 822 replies
  • 84 likes
  • Account
  • 280604 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133469 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133469 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75734 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75734 Views
  • 63 replies
  • 8 likes

Cancel annual subscription

I signed up yesterday for annual premium subscription. I thought I was doing the family subscription. I want to cancel annual premium subscription so that I can start the family subscription. Thank you.

  • Casual Listener
  • I signed up yesterday for annual premium subscription. I thought I was doing the family subscription. I want to cancel annual premium subscription so that I can start the family subscription.  ...
  • Jacob
  • Community Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 443 Views
  • 3 replies
  • 0 likes

Spotify: Wrapped e-mail

Ok so I'm pretty sad becuse I didn't receive my stats in my e-mail. After investigating I found a post that said you needed these things:Have opted into News & Offers email notifications.Have enough listening history from January – late October for u...

  • Newbie
  • Ok so I'm pretty sad becuse I didn't receive my stats in my e-mail. After investigating I found a post that said you needed these things: Have opted into News & Offers email notifications. ...
  • Jacob
  • Community Legend
  • 2556 Views
  • 1 replies
  • 0 likes
  • 2556 Views
  • 1 replies
  • 0 likes

Wrong password and mail

Hello.I have forgotten my password, and the email that is written on my accont, os wrong. Can someone help me please?

  • Newbie
  • Hello. I have forgotten my password, and the email that is written on my accont, os wrong. Can someone help me please?
  • Jacob
  • Community Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

e-card gifting

Hi. My sister bought me a spotify e-card for christmas and I'm not sure how to redeem it. I already have a spotify account and I've always used the free version. She gave me all the details of the purchase including the email confirmation they sent h...

  • Newbie
  • Hi. My sister bought me a spotify e-card for christmas and I'm not sure how to redeem it. I already have a spotify account and I've always used the free version. She gave me all the details of t...
  • Jacob
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Didn't have emails from spotify, will I get my year 2016?

I didn't enable emails from spotify til late last night. I have been waiting for the whole my year thing for a while now and im afraid I wont get it now. Is there a way for me to see this?

  • Casual Listener
  • I didn't enable emails from spotify til late last night. I have been waiting for the whole my year thing for a while now and im afraid I wont get it now. Is there a way for me to see this?
  • JLockeCU
  • Casual Listener
  • 1396 Views
  • 9 replies
  • 0 likes
  • 1396 Views
  • 9 replies
  • 0 likes

I had Student Discount but haven't been able to re-subscribe.

I have been enjoying the student discount for quite sometime. This past month, I received a new credit card, and because my old card was on file, the payment for the month failed and I was kicked off of my Premium membership. I tried to sign up for t...

  • Newbie
  • I have been enjoying the student discount for quite sometime. This past month, I received a new credit card, and because my old card was on file, the payment for the month failed and I was kicked off...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Superuser Contribution .99 cents for three months

HiSo I accidentally did the .99 cent offer on my other Spotify account that I don't use. I cancelled it and it refunded but I tried to do it on the account that I currently use and it charged me the $.99 then it said I already used this offer and now...

  • Newbie
  • Hi So I accidentally did the .99 cent offer on my other Spotify account that I don't use. I cancelled it and it refunded but I tried to do it on the account that I currently use and it charged me th...
  • JuanSebastian
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Two accounts with ine email and same password.

Whenever I try logging into my Spotify on Playstation, it won't let me. It says its already linked with the account, yet I'm LOGGING IN. So I'm my phone I have to connect to it manually. But it's tiresome to do and I'd rather just use my phone otherw...

  • Newbie
  • Whenever I try logging into my Spotify on Playstation, it won't let me. It says its already linked with the account, yet I'm LOGGING IN. So I'm my phone I have to connect to it manually. But it's tir...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

No redemption code after purchasing through paypal as a gift

Looking to get a redemption code from Spotify for a premium account. Payment was taken out of the paypal account by spotify on dec 20th, it is now the 27th and no code was ever sent to the receipiant. Do I cancle my premium payment and use a differen...

  • Casual Listener
  • Looking to get a redemption code from Spotify for a premium account. Payment was taken out of the paypal account by spotify on dec 20th, it is now the 27th and no code was ever sent to the receipiant...
  • njefferys
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Trying to Re-Activate my Account...

So.. I have an account in e-mail "rodcoppi@me.com", but the premium account it was cancelled for a mistake...I was trying for days to log-in to pay my premium again, but Spotify says that my account does not exist. Than, if I try to re-create an acco...

  • Newbie
  • So.. I have an account in e-mail "rodcoppi@me.com", but the premium account it was cancelled for a mistake... I was trying for days to log-in to pay my premium again, but Spotify says that my...
  • kbrooksc
  • Community Legend
  • 902 Views
  • 1 replies
  • 0 likes
  • 902 Views
  • 1 replies
  • 0 likes

Daniele RJ

Fiz a compra no meu cartão, para o spotifu premium, fui descontada 2x porém não liberaram no aplicativo. Ainda continuo como free, já saí e fiz o login e nada.Mas fui descontada no cartão

  • Newbie
  • Fiz a compra no meu cartão, para o spotifu premium, fui descontada 2x porém não liberaram no aplicativo. Ainda continuo como free, já saí e fiz o login e nada. Mas fui descontada no cartão
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Superuser Contribution I kinda deleted my account without wanting to do so.

I had my account connected with facebook and tried to log in with it. All my lists were gone and when I went to my settings I noticed that this wasn't my account. It made a new account with my facebook account. It took my facebook connection from my ...

  • Newbie
  • I had my account connected with facebook and tried to log in with it. All my lists were gone and when I went to my settings I noticed that this wasn't my account. It made a new account with my facebo...
  • JuanSebastian
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrade, payment..how to restore premium?

I'm used to my premiumaccount for almost a year now. I'm satisfied with it, but due to christmas shopping my monthly payment was not possible through my creditcard. I chose to downgrade. Today the money was withdrawn because i filled my card again. B...

  • Newbie
  • I'm used to my premiumaccount for almost a year now. I'm satisfied with it, but due to christmas shopping my monthly payment was not possible through my creditcard. I chose to downgrade. Today the mo...
  • JuanSebastian
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Payment doesn't work; can't get premium

I was paying for Spotify Family and usually on the 27th the charge is made to my card, but today (December 27th) the payment wasn't processed correctly and now I don't have Premium. When I tried to get Spotify Family again, it doesn't seem to load th...

  • Newbie
  • I was paying for Spotify Family and usually on the 27th the charge is made to my card, but today (December 27th) the payment wasn't processed correctly and now I don't have Premium. When I tried to g...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

subscription problem

i have made payment for premium and my account wasnt able to switch to premium

  • Newbie
  • i have made payment  for premium and my account wasnt able to switch to premium
  • WillTheHo
  • Newbie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Abonnement

mon abonnement Premium est interrompu suite à l'expiration de ma carte bancaire. Je dois donc créer un nouvel abonnementr. Comment récupérer mes playlists?

  • Newbie
  • mon abonnement Premium est interrompu suite à l'expiration de ma carte bancaire. Je dois donc créer un nouvel abonnementr. Comment récupérer mes playlists?
  • jaspe001
  • Newbie
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Solved!! por que minha pagamento não e valido por 3 meses

Recebi varios email, com uma promoção de 16,90 por 3 meses, assinei ea promotion so e valida por 1 mes, gostaria de saber o porque?

  • Casual Listener
  • Recebi varios email, com uma promoção de 16,90 por 3 meses, assinei ea promotion so e valida por 1 mes, gostaria de saber o porque?
  • Andersonwendell
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 2 replies
  • 0 likes

Superuser Contribution username and mail adress problem

HiI have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncbakkaloglu) but whenever i try it said ''password is i...

  • Visitor
  • Hi I have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncb...
  • JuanSebastian
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes