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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172231 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172231 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11346 Views
  • 6 replies
  • 11 likes
  • Security
  • 11346 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515760 Views
  • 986 replies
  • 113 likes
  • Account
  • 515760 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125960 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125960 Views
  • 74 replies
  • 12 likes

Cambio de direccion

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

  • Newbie
  • Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias
  • osornios
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Payment Failure

Hello All,Multiple times this has happened when I've confirmed payment information on my card.Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged.Yet the payment HAS been taken out my bank account.Bee...

  • Casual Listener
  • Hello All, Multiple times this has happened when I've confirmed payment information on my card. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been cha...
  • jean3601
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 381 Views
  • 3 replies
  • 0 likes

kan inte ladda ner spotify

Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på ***************, og jeg har brug for et nyt brugernavn og adgangskode. Vh Torben Thrue Mobil **********

  • Newbie
  • Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på  ***************, og jeg har brug for et nyt brugernavn og adgangskode.  Vh Torben Thrue Mobil **********
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Premium spotify

1 month in premium spotify there is 30 days or 28 days?Because i bought 1 month premium spotify and get 28 days

  • Visitor
  • 1 month in premium spotify there is 30 days or 28 days? Because i bought 1 month premium spotify and get 28 days
  • jean3601
  • Community Legend
  • 313 Views
  • 3 replies
  • 1 likes
  • Premium
  • 313 Views
  • 3 replies
  • 1 likes

Studying Abroad messed up my subscription

I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicked me off because I was not living in the home addre...

  • Newbie
  • I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicke...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

"There Seems to be an Issue with your Spotify Account"

Help! I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account. Please go to spotify.com/lg to create your account." I have...

  • Newbie
  • Help!   I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account....
  • osornios
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Song not Available....on some devices

I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available. If you have the file on your computer you can import it".Here is the issue though, this only seems to be happening on my Macbook Pro. I c...

  • Casual Listener
  • I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available.  If you have the file on your computer you can import it". Here is the issue tho...
  • osornios
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 234 Views
  • 1 replies
  • 0 likes

New e-mail in use, old contact dead, can't change it

I've changed my ISP provider, and therefore have a new e-mail address. I'm using the FB loging link, and FB has allowed me to update my e-mail contact. However, Spotify will not allow me to log in. And when I try to reset password, it obviously doesn...

  • Newbie
  • I've changed my ISP provider, and therefore have a new e-mail address.  I'm using the FB loging link, and FB has allowed me to update my e-mail contact.  However, Spotify will not allow me ...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Overcharged for Student Discount

I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student, and have not changed my status or payment method....

  • Newbie
  • I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student...
  • lucybayes
  • Newbie
  • 1294 Views
  • 2 replies
  • 0 likes
  • 1294 Views
  • 2 replies
  • 0 likes

Perhe spotify ei toimi

Hei Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu 29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä aikaa musiikkia.Mitä pitää tehdä? t. Satu

  • Visitor
  • Hei   Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu  29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä ai...
  • Bittencourt
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Hacked account?

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted all 3rd party apps. I changed a few other settings and the pr...

  • Newbie
  • My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted al...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
  • 195 Views
  • 1 replies
  • 0 likes

Error code:3 - Invalid Password or Username - Premium Account

I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.

  • Casual Listener
  • I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.
  • osornios
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Login
  • 298 Views
  • 1 replies
  • 0 likes

Direccion

Como cambiar la dirección de mi cuenta

  • Newbie
  • Como cambiar la dirección de mi cuenta
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Profile name change

My spotify account connects to FacebookMy facebook display name was Sam LinSo Spotify change display/profile name as Sam Linand now My facebook display name is 黃文輝(chinese)But spotify profile name still appear as Sam Lin instead of 黃文輝 Any way to mak...

  • Newbie
  • My spotify account connects to Facebook My facebook display name was Sam Lin So Spotify change display/profile name as Sam Lin and now My facebook display name ...
  • osornios
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Subscription

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium because of the old account.

  • Newbie
  • I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium ...
  • feelikeastrangr
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

UPGRADE SPARK FROM PREMIUM TO PREMIUM FAMILY

Is there a way to upgrade the 'free' spotify premium that comes with your SPARK mobile account to family premium??

  • Newbie
  • Is there a way to upgrade the 'free' spotify premium that comes with your SPARK mobile account to family premium??  
  • Patosullivanos
  • Newbie
  • 3659 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 3659 Views
  • 2 replies
  • 1 likes

Unable to purchase premium for a year

I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premium but for a month. So I'm able to upgrade for 1 mon...

  • Casual Listener
  • I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premiu...
  • stephbr
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying through Globe SIM Problem

Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?

  • Newbie
  • Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

Subscription

I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely

  • Visitor
  • I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely
  • Jacob
  • Community Legend
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
  • 0 likes