Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88777 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758380 Views
18 replies
29 likes
Hi! i have a premium account and now i wanna start Spotify Family, but few days ago a payed my monthly subscription, so my question is what happen if i change it now? I have to pay again?
Hi! i have a premium account and now i wanna start Spotify Family, but few days ago a payed my monthly subscription, so my question is what happen if i change it now? I have to pay again?
Community Legend
240 Views
1 replies
0 likes
Heey, Today I helped my mother get the 3 months for 0.99,-But now I want it also, but everytime I pay the money it redirects me to the 'get premium' site and no money is lost but I am also not premium. Info: I am from the Netherlands
Heey, Today I helped my mother get the 3 months for 0.99,- But now I want it also, but everytime I pay the money it redirects me to the 'get premium' site and no money is lost but I am also...
Newbie
312 Views
1 replies
0 likes
Hello, I have spotify premium in Costa Rica and am using a CR card but I am moving back to Canada and it won't let me update my CC information. It says that spotify is not available in that region? Why do you care where my credit card is from just le...
Hello, I have spotify premium in Costa Rica and am using a CR card but I am moving back to Canada and it won't let me update my CC information. It says that spotify is not available in that ...
250 Views
0 replies
0 likes
Here's what we got from you: My account with username latifay.petgrave is set up on auto renewal and it was paid for this month I have the emailed receipt and the bank statement to prove it I can email the screenshots to you. But I still can't access...
Here's what we got from you: My account with username latifay.petgrave is set up on auto renewal and it was paid for this month I have the emailed receipt and the bank statement to prove it I can ema...
Casual Listener
215 Views
2 replies
0 likes
Hello! Some student friends in Germany pointed out to me that I could sign up for the student discount instead of paying the full premium fee. I couldn't find anything online regarding a student discount for Swiss subscribers. Is this not a thing for...
Hello! Some student friends in Germany pointed out to me that I could sign up for the student discount instead of paying the full premium fee. I couldn't find anything online regarding a stu...
Spotify Star
1445 Views
2 replies
0 likes
Compré mi suscripción premium hace tres días y hoy que abro la app de Spotify aparece que no tengo premium y estoy en modo gratis. Ya cerré sesión e hice log in de nuevo pero sigo en free mode. Chequé mi recibo y todo correcto con la TDC. Necesito un...
Compré mi suscripción premium hace tres días y hoy que abro la app de Spotify aparece que no tengo premium y estoy en modo gratis. Ya cerré sesión e hice log in de nuevo pero sigo en free mode. Chequ...
Roadie
183 Views
1 replies
0 likes
I got charged for student premium and I didn't get i.
I got charged for student premium and I didn't get i.
Spotify Star
184 Views
1 replies
0 likes
Hello,Somedays ago, my credit card was cloned so my bank assigned another card number to me.Now i cannot reference this new credit card to my Spotify account to make the corresponding payment.Please your suppport.
Hello, Somedays ago, my credit card was cloned so my bank assigned another card number to me. Now i cannot reference this new credit card to my Spotify account to make the corresponding payment. P...
Roadie
228 Views
1 replies
0 likes
I want to upgrade to Premium with the 0.99 deal but my VISA account is declined because i've already activated to Premium (?). But i used this card for a trial for my mom (another account).Can Spotify "reset" my card so i can switch to Premium. I pre...
I want to upgrade to Premium with the 0.99 deal but my VISA account is declined because i've already activated to Premium (?). But i used this card for a trial for my mom (another account). Can Spot...
189 Views
0 replies
0 likes
Why don't other spotify accounts have paby by mobile option for premium? SOMEONE PLS HELP AND ANSWER WHAT SHOULD I DO
Why don't other spotify accounts have paby by mobile option for premium? SOMEONE PLS HELP AND ANSWER WHAT SHOULD I DO
263 Views
0 replies
0 likes
I have a debit MasterCard and can't seem to use it for spotify premium, can I use it and if so how? I went to the subscription page and typed in all the information as if it was a credit card because that's the only and closest option that I have but...
I have a debit MasterCard and can't seem to use it for spotify premium, can I use it and if so how? I went to the subscription page and typed in all the information as if it was a credit card because...
Spotify Star
675 Views
14 replies
0 likes
Hola,La semana pasada compre una tarjeta de regalo por 3 meses para que fuera enviada por correo electrónico, sin embargo nunca llegó al destinatario y a mí me cobraron el cargo por medio de PayPal. Por favor ayundenme a guiarme para saber que se hac...
Hola, La semana pasada compre una tarjeta de regalo por 3 meses para que fuera enviada por correo electrónico, sin embargo nunca llegó al destinatario y a mí me cobraron el cargo por medio de PayP...
Roadie
218 Views
1 replies
0 likes
Hi, I keep getting the error of this spotify account is being used somewhere else, I have both reset my password and used the log out of all other devices feature. I have also recently use my spotify account in a sonos player, would this be an issue ...
Hi, I keep getting the error of this spotify account is being used somewhere else, I have both reset my password and used the log out of all other devices feature. I have also re...
Newbie
296 Views
1 replies
0 likes
I have paid for a Year of Premium-subscription with a gift-card. Now I would like to upgrade to Family. Should be an extra 50SEK per month. Is this possible? Thanks for any help!
I have paid for a Year of Premium-subscription with a gift-card. Now I would like to upgrade to Family. Should be an extra 50SEK per month. Is this possible? Thanks for any help!
Casual Listener
390 Views
2 replies
0 likes
Hi there ! I started my Spotify through the payment of MOL and so I subscribed the 6 months subscription. Now, Spotify shows that my due date of service is 14th of June 2017, but when I logged in into my account in the Spotify apps, it shows my subsc...
Hi there ! I started my Spotify through the payment of MOL and so I subscribed the 6 months subscription. Now, Spotify shows that my due date of service is 14th of June 2017, but when I logged in int...
198 Views
0 replies
0 likes
Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN.
Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN.
Casual Listener
331 Views
4 replies
0 likes
Hola, tengo un problema con mi cuenta familiar ya que me aparece como cuenta gratis y hace 3 dias compre la suscripcion familiar, podrian ayudarme porfavor a solucionarlo?, gracias
Hola, tengo un problema con mi cuenta familiar ya que me aparece como cuenta gratis y hace 3 dias compre la suscripcion familiar, podrian ayudarme porfavor a solucionarlo?, gracias
Spotify Star
583 Views
9 replies
0 likes
Hi guys! How are you? Love your company, and what you offer. So thank you for that! My issue is that I paid for 2 of my younger siblings (in 2 different countries) to get Spotify Premium which should have been .99 each. I got charged .99 for the firs...
Hi guys! How are you? Love your company, and what you offer. So thank you for that! My issue is that I paid for 2 of my younger siblings (in 2 different countries) to get Spotify Pr...
Roadie
222 Views
1 replies
0 likes
After receiving the premium as a gift this year I have not been able to redeem my subscription. Every person that contacts me from spotify asks me the same basic questions about the order and I provide them with the information time after time and th...
After receiving the premium as a gift this year I have not been able to redeem my subscription. Every person that contacts me from spotify asks me the same basic questions about the order and I provi...
Spotify Star
221 Views
1 replies
0 likes
I'm being charged roughly $3 every 16th or 17th of the month under "POS W/D SV Spotify P0 Stockhol". I'm not using premium, and tried all help related tips to check if I have a duplicate account. Should I just call my bank to block all incoming charg...
I'm being charged roughly $3 every 16th or 17th of the month under "POS W/D SV Spotify P0 Stockhol". I'm not using premium, and tried all help related tips to check if I have a duplicate account. Sho...
Roadie
437 Views
1 replies
0 likes
