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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1609 Views
  • 0 replies
  • 7 likes
  • Security
  • 1609 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445980 Views
  • 970 replies
  • 108 likes
  • Account
  • 445980 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199070 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199070 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108333 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108333 Views
  • 72 replies
  • 11 likes

[HELP] Need reset Offline Devices

Hello, since Manage Offline Devices page had been removed, i don't see any guides how i can manually manage my devices, right now i have a new device and would like to download music but i cant.. could i request for device list reset? so i can connec...

  • Casual Listener
  • Hello,  since Manage Offline Devices page had been removed, i don't see any guides how i can manually manage my devices, right now i have a new device and would like to download music but i can...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
  • 281 Views
  • 3 replies
  • 0 likes

Unknown user hacked my account, never got an email.

I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed my password. It says no other devices are linked b...

  • Casual Listener
  • I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed...
  • Billy-J
  • Spotify Star
  • 1071 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 1071 Views
  • 6 replies
  • 1 likes

Superuser Contribution my unlimited music has gone on my laptop but not phone

I have a unlimited music account which is fine on my phone but on my laptop it has changed to free loosing my music and libary

  • Visitor
  • I have a unlimited music account which is fine on my phone but on my laptop it has changed to free loosing my music and libary
  • AlejaR
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t log into my account and when I try with Kline it says “something went wrong try again”

PlanFree/PremiumCountryEnglandDeviceiPadOperating SystemIOS My Question or IssueHow do I log in if it’s saying error?

  • Visitor
  • Plan Free/Premium Country England Device iPad Operating System IOS   My Question or Issue How do I log in if it’s saying error?
  • Eni
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share playlist and songs with family members

PlanPremium familyCountryNorwayDeviceIphones and pcOperating SystemIos 16.1, win 11 My Question or IssueI have seen the other post about family sharing, and the solution with sharing a link and send it to the family member. I don't think that is a go...

  • Regular
  • Plan Premium family Country Norway Device Iphones and pc Operating System Ios 16.1, win 11   My Question or Issue I have seen the other post about family sharing, and the solution with...
  • kennethpost
  • Regular
  • 349 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 349 Views
  • 2 replies
  • 0 likes

Dúo Premium (independence for me and my husband)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanDúo PremiumCountryPeruDeviceMoto g9plusOperating SystemAndroid 11 My Question or IssueHi...I have recently opened a premium duo ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Dúo Premium Country Peru Device Moto g9plus Operating System Andro...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Can't find artist profile event though song is live

Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone awry?I did nearly publish the song with another distributo...

  • Visitor
  • Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone a...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

I pay 11.99 for prem indiv but I see it’s 9.99. Why am I paying more?

I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?

  • Visitor
  • I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Unknown device taking over my account

I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I assume some kind of hack. Anyone expericen this?

  • Newbie
  • I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I...
  • Not applicable
  • 928 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 928 Views
  • 2 replies
  • 0 likes

Google TV Chromecast Accounts issue.

There is an issue with Spotify user accounts on Google TV Chromecast.I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until my wife switches the Google user to herself. Then she ...

  • Casual Listener
  • There is an issue with Spotify user accounts on Google TV Chromecast. I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until m...
  • 253 Views
  • 0 replies
  • 0 likes
  • Accounts
  • 253 Views
  • 0 replies
  • 0 likes

I have Paid twice on my premium subscription

I paid twice for my yearly subscription by mistake. How do I get a refund

  • Visitor
  • I paid twice for my yearly subscription by mistake. How do I get a refund
  • Not applicable
  • 227 Views
  • 2 replies
  • 1 likes
  • 227 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't log in and can't reset password

PlanPremium familyCountryCanada DeviceI can use my iPhone or Windows laptop whichever is easier Operating SystemiOS 15, Windows 11 My Question or IssueI forgot my password and tried to reset it, but turns out I accidentally typed my email address in ...

  • Visitor
  •   Plan Premium family Country Canada   Device I can use my iPhone or Windows laptop whichever is easier  Operating System iOS 15, Windows 11   My Question or Issue ...
  • Not applicable
  • 336 Views
  • 2 replies
  • 0 likes
  • Login
  • 336 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to sync my two accounts, one is linked to mail and other to phone no

One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts

  • Visitor
  • One account is linked to my mail id andother to my phone, i use these two on two different devices and want to sync these accounts
  • Not applicable
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email address does not match Spotify account

I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email address does not match any Spotify account. Also, when...

  • Newbie
  • I am posting this for a friend who is not able to log in anymore. From one day to another, he was logged out from Spotify. When he tried to log in again, he received a notification that the email add...
  • Kiril
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change bank account not possbile

Hi everyone,I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to keep the payment method. I only want to change to bank...

  • Newbie
  • Hi everyone, I tried to change my bank account information but failed. I followed the instructions within my account. When choosing "update", I can only switch payment methods, but I would like to k...
  • MihailY
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Charged $9.99 after cancelling free trial?

Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. When I found out I was charged again, my account acted...

  • Casual Listener
  • Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. Whe...
  • NorekZabojca
  • Newbie
  • 4272 Views
  • 15 replies
  • 0 likes
  • 4272 Views
  • 15 replies
  • 0 likes

Superuser Contribution Cant recover my ID

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueToday, I suddenly got logged out of my ID. Ignoring it by taking it as a glitch I tried to re...

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • MihailY
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebok login failed

I display this error when I try to log in with Facebook: Oops, something went wrong. Try again later or consult thehelp area. PlanPremiumCountryItalyDeviceBoth smartphone and pc

  • Visitor
  • I display this error when I try to log in with Facebook:   Oops, something went wrong. Try again later or consult the<helpLink>help area</helpLink>.     Plan Premium ...
  • Dian
  • Spotify Legend
  • 695 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 695 Views
  • 1 replies
  • 1 likes

Add family member, seperate locations.

I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do) is there a subscription option that would address this scenario?Obviou...

  • Visitor
  • I want to provide my son with a Spotify account. I live in Canada, he is a student in Vienna. Short of paying for a completely separate account for him (which I am prepared to do)  is there a su...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 1 replies
  • 0 likes