Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76071 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93719 Views
9 replies
2 likes
Hypothetically, what would happen if you start subscribing to Spotify on the January 29, 30 or 31? Will I get rebilled on February 28 or would I be billed around early March? I'm just curious.
Hypothetically, what would happen if you start subscribing to Spotify on the January 29, 30 or 31? Will I get rebilled on February 28 or would I be billed around early March? I'm just curious.
Roadie
1387 Views
1 replies
0 likes
After looking at my credit card statement, I noticed I was charged for January even though I joined the family plan? Why did this happen? Can you reverse this charge? Thanks
After looking at my credit card statement, I noticed I was charged for January even though I joined the family plan? Why did this happen? Can you reverse this charge? Thanks
Casual Listener
548 Views
2 replies
0 likes
Hola, esta es la primera vez que me registro a Spotify Premium por la oferta de 3 meses por tan solo 9.00 pesos, pero en vez de eso spotify solo me dio 1 mes por 99 pesos, quiero saber si cancelando mi suscripción me reembolsan el dinero o alguna for...
Hola, esta es la primera vez que me registro a Spotify Premium por la oferta de 3 meses por tan solo 9.00 pesos, pero en vez de eso spotify solo me dio 1 mes por 99 pesos, quiero saber si cancelando ...
Newbie
940 Views
7 replies
0 likes
I am a Spotify premium customer and my laptop was recently re-imaged. I had to reinstall Spotify and change my password. I'm able to login now but it's showing that my account is a "free" subscription and all of my playlists, etc.. are gone. How do I...
I am a Spotify premium customer and my laptop was recently re-imaged. I had to reinstall Spotify and change my password. I'm able to login now but it's showing that my account is a "free"...
Spotify Star
234 Views
1 replies
0 likes
pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre. quisiera preguntar: ¿elimino mi cuenta? si la elimino n...
pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre. ...
Not applicable
605 Views
1 replies
0 likes
I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...
I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...
Not applicable
251 Views
1 replies
0 likes
I have Spotify on my iPhone, when I try to log in on my cars Spotify it says I need a premium subscription, and won't let me log in.
I have Spotify on my iPhone, when I try to log in on my cars Spotify it says I need a premium subscription, and won't let me log in.
Spotify Star
378 Views
3 replies
0 likes
How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in need of help
How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in ...
Spotify Star
455 Views
3 replies
0 likes
Hallo liebe Community,ich wusste lange Zeit nicht, dass ich als Studentin 50% Rabatt auf den Spotify Premium Account bekomme. Nun bin ich schon seit Anfang meines Studiums 2013 Premium Mitglied und weil ich das nicht wusste, habe ich bisher auch den ...
Hallo liebe Community, ich wusste lange Zeit nicht, dass ich als Studentin 50% Rabatt auf den Spotify Premium Account bekomme. Nun bin ich schon seit Anfang meines Studiums 2013 Premium Mitglied und...
Spotify Star
5718 Views
5 replies
2 likes
So my account is through Facebook and I even bought the student subscription. However, I've been trying to leave facebook via deactivation for month, but always fail to remember that my Spotify is created through Facebook and that I don't have an ind...
So my account is through Facebook and I even bought the student subscription. However, I've been trying to leave facebook via deactivation for month, but always fail to remember that my Spot...
Not applicable
237 Views
1 replies
0 likes
I would like to reset my account? Any ideas how?
I would like to reset my account? Any ideas how?
Spotify Star
249 Views
1 replies
0 likes
I need to change my payment method. Currently I am signed up for the student discount and am due for renewal next month. I am no longer a student so the system can not verify that I am (obviously), but it will not let me submit my new payment method ...
I need to change my payment method. Currently I am signed up for the student discount and am due for renewal next month. I am no longer a student so the system can not verify that I am (obviously), b...
Spotify Star
331 Views
1 replies
0 likes
Hi,I have two Spotify accounts somehow linked to my email address. One is premium the other is a free account. I was logged out of my premium account and can't get back into to it? Can I delete the free account somehow?
Hi, I have two Spotify accounts somehow linked to my email address. One is premium the other is a free account. I was logged out of my premium account and can't get back into to it? Can I delete t...
Spotify Star
485 Views
1 replies
0 likes
Hi, I have been charged for $9.99 a month for five months even after I cancelld my subscription. On top of that, Spotify is not alloowing me to use the premium subscription anyway. I only have one accunt with two devices and neither are able to use p...
Hi, I have been charged for $9.99 a month for five months even after I cancelld my subscription. On top of that, Spotify is not alloowing me to use the premium subscription anyway. I only ha...
Spotify Star
280 Views
1 replies
0 likes
Ik heb gisteren een Spotify pas gekocht om ofline te luisteren maar hij doet het niet wat moet ik doen ?
Ik heb gisteren een Spotify pas gekocht om ofline te luisteren maar hij doet het niet wat moet ik doen ?
Community Legend
345 Views
1 replies
0 likes
I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old account to this new one. Or at least connect my faceb...
I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old ac...
Not applicable
273 Views
1 replies
0 likes
I have no other accounts or emails. I have 2 devices on my spotify account and only one of them have premium. Ive tried everything to change it back, and not having a customer service phone number complicates my situation. What do i do?
I have no other accounts or emails. I have 2 devices on my spotify account and only one of them have premium. Ive tried everything to change it back, and not having a customer service phone number co...
Spotify Star
237 Views
1 replies
0 likes
I changed my phone plan with rogers, and recieved 24 months free of spotify. Yet when I set it up, I am still getting charged by spotify for my sub. What do I do?
I changed my phone plan with rogers, and recieved 24 months free of spotify. Yet when I set it up, I am still getting charged by spotify for my sub. What do I do?
Not applicable
276 Views
1 replies
0 likes
I've received a text saying thank you for my payment from Spotify, just checked my phone bill and am being charged for Spotify by them too?
I've received a text saying thank you for my payment from Spotify, just checked my phone bill and am being charged for Spotify by them too?
Not applicable
261 Views
1 replies
0 likes
I was invited to a family account and it works fine on my computers (work and home). But no matter what I do, the Spotify app on my phone will not switch my account from "free" to "premium". I've redownloaded it and logged in and out several times. H...
I was invited to a family account and it works fine on my computers (work and home). But no matter what I do, the Spotify app on my phone will not switch my account from "free" to "premium". I've red...
Not applicable
274 Views
1 replies
0 likes
