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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 281976 Views
  • 829 replies
  • 86 likes
  • Account
  • 281976 Views
  • 829 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134039 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134039 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76056 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76056 Views
  • 63 replies
  • 8 likes

[All Platforms][Your Library] Exemption to the 30 day offline rule

Hi, i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it.Here is the catch. As a long time subscriber and vivid user of Spotify all my listening happens here. Now m...

  • Newbie
  • Hi,   i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it. Here is the catch. As a long time subscribe...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 132 Views
  • 1 replies
  • 0 likes

spotify premium

i have a problem. I forgot my old account password and name and my mom is still taking money from my account. Please help because they take money every month and I won't log in to this account to disconnect it.

  • Newbie
  • i have a problem. I forgot my old account password and name and my mom is still taking money from my account. Please help because they take money every month and I won't log in to this account to dis...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution 续费后账户重置问题

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas 

  • Casual Listener
  • 我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas  
  • Alex
  • Moderator
  • 108 Views
  • 3 replies
  • 0 likes
  • Account
  • 108 Views
  • 3 replies
  • 0 likes

Making an Account Error

Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.

  • Casual Listener
  • Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Login
  • 61 Views
  • 1 replies
  • 0 likes

How to delete spotify account without email and password

This is an old account that I had back in high school. I wish to delete it however I do not remember the Gmail account I had used for it nor the password.

  • Visitor
  • This is an old account that I had back in high school. I wish to delete it however I do not remember the Gmail account I had used for it nor the password.
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

If you cancel duo account,will the other person lose their downloads?

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i dont Lise everything?

  • Visitor
  • I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i ...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Making an Account Error

Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.

  • Casual Listener
  • Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.
  • Maxim
  • Spotify Star
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Solved!! Making an Account Error

Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.

  • Casual Listener
  • Hi there, I wanted to delete an account and make a new one, but it keeps on saying that "this account has already been tied to an account. Go to login". Can you please help me? Thank you very much.
  • Maxim
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

  • Newbie
  • Plan Premium w/ Hulu   My Question or Issue I currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it...
  • lgreenwood26
  • Newbie
  • 3940 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 3940 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot see my friends public playlists on their profiles

I can't see other people's public playlists, this includes my friends. I know they're public because I was able to see them before on their profiles. Now I can only see their playlists by clicking on it through "Friends Activity". This happens on my ...

  • Visitor
  • I can't see other people's public playlists, this includes my friends. I know they're public because I was able to see them before on their profiles. Now I can only see their playlists by clicking on...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account got hacked(I think)

PremiumCountryRomaniaDevice(i Samsung Galaxy J6+(2018)Operating SystemAndroid My Question or IssueHi there! PremiumCountryRomaniaDeviceSamsung Galaxy J6+(2018)Operating System AndroidHello!I am having some trouble with my account.On my spotify home p...

  • Visitor
  •   Premium Country Romania Device (i Samsung Galaxy J6+(2018) Operating System Android   My Question or Issue Hi there!   Premium Country Romania Device Samsung Galaxy...
  • joejoe275
  • Regular
  • 853 Views
  • 4 replies
  • 0 likes
  • Account
  • 853 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms][Browse] India new releases page

Request to please Update New albums & singles section from India New releases page. The section hasn't been updated since last 10-12 weeks. It will be nice to be updated of new releases. Thanks!

  • Visitor
  • Request to please Update New albums & singles section from India New releases page. The section hasn't been updated since last 10-12 weeks. It will be nice to be updated of new releases.  T...
  • rohan965
  • Casual Listener
  • 454 Views
  • 4 replies
  • 0 likes
  • All Platforms
    Browse
  • 454 Views
  • 4 replies
  • 0 likes

Superuser Contribution What is sebnam.cz and how do I change my password when my account has somehow become associated with

One I can't access and can't even find their relevance to Spotify via Google?I originally created this account through Facebook I think, and used it a lot for years without really thinking about the consequences of trying to close it down. The FAQs w...

  • Casual Listener
  • One I can't access and can't even find their relevance to Spotify via Google? I originally created this account through Facebook I think, and used it a lot for years without really thinking about ...
  • Vasil
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • Account
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ingresa el pago

Realicé el pago de la tarjeta de la cual se me cobra Spotify, pero me llega un correo que dice que se cancelar{a la suscripción por no poder procesar el pago.

  • Visitor
  • Realicé el pago de la tarjeta de la cual se me cobra Spotify, pero me llega un correo que dice que se cancelar{a la suscripción por no poder procesar el pago.
  • MihailY
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution My address is not found for Duo

I subscribed to Duo. But when my husband who would have the second tried to find our address it gives us the right house number and street but in another town in OH. It does not accept the correct one,

  • Newbie
  • I subscribed to Duo. But when my husband who would have the second tried to find our address it gives us the right house number and street but in another town in OH. It does not accept the correct on...
  • Vasil
  • Moderator
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do you change your favorite artists?

I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How?Favorites: Upon joining Spotify, you have to chose favorite songs/artists, how do I change?

  • Visitor
  • I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How? Favorites: Upon joining Spotify, you have to chose favorite songs/artists, h...
  • MihailY
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merge of two accounts

I have two accounts. An old free account with my e-mail as username and a new premium with different username. I would like to use my e-mail as contact e-mail for the premium account but cannot as it is username for the other.Can I merge the accounts...

  • Newbie
  • I have two accounts. An old free account with my e-mail as username and a new premium with different username. I would like to use my e-mail as contact e-mail for the premium account but cannot as it...
  • AlejaR
  • Moderator
  • 1592 Views
  • 4 replies
  • 0 likes
  • Account
  • 1592 Views
  • 4 replies
  • 0 likes