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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1601 Views
  • 0 replies
  • 7 likes
  • Security
  • 1601 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445929 Views
  • 970 replies
  • 108 likes
  • Account
  • 445929 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199048 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199048 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • jgbanm65v5z8gvpajr9i
  • Visitor
  • 108311 Views
  • 71 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108311 Views
  • 71 replies
  • 11 likes

I also want to block the user who blocked me.

DeviceiPhone 13 ProOperating SystemWindows 10 My Question or IssueI was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile. This is the profile link of the user I want to block.Spotify – Yusin Jang

  • Newbie
  • Device iPhone 13 Pro Operating System Windows 10   My Question or Issue I was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile.  ...
  • Maxim
  • Spotify Star
  • 387 Views
  • 2 replies
  • 0 likes
  • Account
  • 387 Views
  • 2 replies
  • 0 likes

Unable to add music on my Podcast using Spotify

Hey Spotify,I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spotify? I can't find an option for editing the music.

  • Regular
  • Hey Spotify, I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spo...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Concert Emails Have Wrong Location

PlanPremium CountryUS My Question or IssueConcert email notifications are forDallas. When I click the change location button it brings me to my account which is properly set to Denver. There’s is a glitch with Spotify, not an issue with my settings.

  • Casual Listener
  • Plan Premium   Country US   My Question or Issue Concert email notifications are for Dallas. When I click the change location button it brings me to my account which is properly set...
  • soxmusix
  • Casual Listener
  • 6800 Views
  • 18 replies
  • 5 likes
  • Other
  • 6800 Views
  • 18 replies
  • 5 likes

Superuser Contribution Remove offline devices

Hey,How can I remove devices that hold downloads to listen offline to music on Spotify? My app on my smartphone tells me I need to remove some device before I can download the music on my new smartphone. I've found some articles always referring to t...

  • Visitor
  • Hey, How can I remove devices that hold downloads to listen offline to music on Spotify?   My app on my smartphone tells me I need to remove some device before I can download the music on my ...
  • Lappro
  • Regular
  • 12887 Views
  • 10 replies
  • 7 likes
  • Account
  • 12887 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution Creating an account for my company and sharing playlists

The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists that we can open up for people to contruibute to. ...

  • Newbie
  • The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists...
  • AlejaR
  • Moderator
  • 3923 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 3923 Views
  • 5 replies
  • 0 likes

Spotify was linked to a now hacked/deleted facebook account

Hi, I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app automatically logged in from the old facebook account. A few days...

  • Visitor
  • Hi,    I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
  • 358 Views
  • 1 replies
  • 0 likes

My gift card is not redeeming. Is there an actual person who can speak with you to resolve?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Other
  • 211 Views
  • 1 replies
  • 0 likes

Move from premium individual to duo but change plan manager

PlanPremium to DuoCountryUKDevice(iPhone)My Question or Issuei want to change from premium individual to duo but make my daughter (who lives with me) the plan manager (and me the bill payer) as she will make more use of the audiobooks. Is this possib...

  • Visitor
  •   Plan Premium to Duo Country UK Device (iPhone) My Question or Issue i want to change from premium individual to duo but make my daughter (who lives with me) the plan manager (and me th...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

A stranger is using my spofity account

Plan PremiumCountry TurkeyDevice PCOperating System (Windows 10) My Question or Issue Today, while I was listening to a song on my Spofity account, another song suddenly opened. It was a song that was very unrelated to the song I was listening to. Yo...

  • Newbie
  •   Plan  Premium Country  Turkey Device  PC Operating System  (Windows 10)   My Question or Issue  Today, while I was listening to a song on my Spofity ac...
  • ribezaz
  • Rising Star 4
  • 149 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 149 Views
  • 1 replies
  • 1 likes

Superuser Contribution Three-month free trial: Payment was successful, but Spotify shows a failure message!

PlanFree/PremiumCountryNetherlandsDevicechromeOperating Systemmac My Question or IssueI tried to subscribe to Spotify's 3-month free trial using my ING bank card through iDEAL payment. Each time, 0.01 euro was successfully deducted from my account, b...

  • Newbie
  • Plan Free/Premium Country Netherlands Device chrome Operating System mac   My Question or Issue I tried to subscribe to Spotify's 3-month free trial using my ING bank card through iDEA...
  • AlejaR
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Remove 2nd email address not used for spotify. Someone else has registered it, but shouldn't be ab

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSomeone has created an account using an email address that is mine, but not used for spotify....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Someone...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Why android can have several users logged in, but Appel IOS only has one?

PlanPremium FamilyCountryNorway DeviceIpad pro, iPhone 12, Motorola e14Operating SystemiOS 18, Android 14 My Question or IssueAfter I switched from an iPhone to an Android phone, I have noticed that in the android version of Spotify I can be logged i...

  • Newbie
  •   Plan Premium Family Country Norway   Device Ipad pro, iPhone 12, Motorola e14 Operating System iOS 18, Android 14   My Question or Issue After I switched from an iPhone t...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Login
  • 179 Views
  • 1 replies
  • 0 likes

Why is Spotify still not allowing a secured connection using 2FA ?

All is in the title, why ? Only because you afraid to have to deal with to many user too stupid to keep their emergency 2FA codes in a safe place needing an account reactivation from your side ?

  • Visitor
  • All is in the title, why ? Only because you afraid to have to deal with to many user too stupid to keep their emergency 2FA codes in a safe place needing an account reactivation from your side ?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Cannot Change Email

PlanPremiumCountryAustraliaDeviceiPhone 12 & Samsung S10Operating SystemWindows 11 My Question or IssueWhen trying to update email, i receive the following message "For your protection we are unable to process your request at the moment. Please try a...

  • Visitor
  • Plan Premium Country Australia Device iPhone 12 & Samsung S10 Operating System Windows 11   My Question or Issue When trying to update email, i receive the following message  ...
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 172 Views
  • 1 replies
  • 0 likes

Premium duo - can't join the account

I started a premium duo subscription, but put in the wrong login info for my partner. So I cancelled the subscription, and started a new one with the correct login. But now it's saying I can't join the subscription for 12 months! How do I change this...

  • Visitor
  • I started a premium duo subscription, but put in the wrong login info for my partner. So I cancelled the subscription, and started a new one with the correct login. But now it's saying I can't join t...
  • ribezaz
  • Rising Star 4
  • 175 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 1 likes

Spotify Premium Bug

Hi guys, I found a bug in the app. With this bug, you can use Spotify Premium without paying. I chatted with Spotify Support, and it seems like I won’t get any reward if I report it. If that’s the case, why should I bother reporting it?

  • Newbie
  • Hi guys, I found a bug in the app. With this bug, you can use Spotify Premium without paying. I chatted with Spotify Support, and it seems like I won’t get any reward if I report it. If that’s the ca...
  • 209 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't let me cancel my subscription?!

I have a Spotify Unlimited subscription, and have been trying to cancel it. I went through and wrote why I want to cancel it (which is because I don't like that I can't browse artists on the app on my iPod Touch, and that Spotify songs can't be added...

  • Casual Listener
  • I have a Spotify Unlimited subscription, and have been trying to cancel it. I went through and wrote why I want to cancel it (which is because I don't like that I can't browse artists on the app on m...
  • Dumbox
  • Newbie
  • 10817 Views
  • 30 replies
  • 2 likes
  • 10817 Views
  • 30 replies
  • 2 likes

Solved!!Superuser Contribution Recover *old* deleted playlists?

Hi, I'm trying to recover some deleted playlists. However when I viewed the "Recover deleted playlists" page, it only showed my playlists deleted on 2018. I am sure I have playlists from way back 2015 when I first got my Spotify account, and would li...

  • Regular
  •  Hi,   I'm trying to recover some deleted playlists. However when I viewed the "Recover deleted playlists" page, it only showed my playlists deleted on 2018.   I am sure I hav...
  • Yordan
  • Moderator
  • 87186 Views
  • 21 replies
  • 5 likes
  • Account
    Other
  • 87186 Views
  • 21 replies
  • 5 likes

Old Band Member still holding our Spotify

PlanFree/PremiumCountryUnited StatesDevice(Samsung Galaxy 9My Question or IssueMy band had a bad falling out with our last lead guitarist. He took some actions to spite us, and unfortunately our Spotify is run under his distrokid account. I have more...

  • Casual Listener
  •   Plan Free/Premium Country United States Device (Samsung Galaxy 9 My Question or Issue My band had a bad falling out with our last lead guitarist. He took some actions to spite us, and...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 164 Views
  • 1 replies
  • 0 likes

Can't login to podcast account.

Logged in with Spotify but the podcast isn't there.Tried Reset using both the email and username option. No good.Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZdebbgxAg

  • Casual Listener
  • Logged in with Spotify but the podcast isn't there. Tried Reset using both the email and username option. No good. Podcast : https://open.spotify.com/show/2b9Vp07mUyUy3VRdYKiUP3?si=3tq2_WNlStCPBZde...
  • drkappillil
  • Newbie
  • 1813 Views
  • 6 replies
  • 0 likes
  • 1813 Views
  • 6 replies
  • 0 likes