Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395604 Views
  • 941 replies
  • 107 likes
  • Account
  • 395604 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170258 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170258 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98748 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98748 Views
  • 68 replies
  • 10 likes

Superuser Contribution No puedo iniciar mi sesión hace ya 1 semana y está pagado ☹️ ayuda por favor

No puedo iniciar sesión con Facebook 凉 ahí están todas los play list mi cuenta es ca**********ail.com

  • Visitor
  • No puedo iniciar sesión con Facebook 🥹 ahí están todas los play list 😪 mi cuenta es ca**********ail.com
  • JorgeDonBillano
  • Newbie
  • 175 Views
  • 6 replies
  • 0 likes
  • Account
  • 175 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't hear spotify

I can't hear spotify I deleted the app and I restart my telephone but no sound from spotify what can I do and I have premium

  • Casual Listener
  • I can't hear spotify I deleted the app and I restart my telephone but no sound from spotify what can I do and I have premium  
  • Ivelina
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

  • Casual Listener
  • Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
  • Upgraydez
  • Visitor
  • 738 Views
  • 7 replies
  • 0 likes
  • Account
  • 738 Views
  • 7 replies
  • 0 likes

Não consigo mudar do plano individual para o plano família

PlanPremium Individual CountryBrazilDevice(Poco x3 pro)Operating System(Android 13) errorNão foi possível trocar de plano. Pode ser porque você não atende aos requisitos do plano, porque já tem este plano ou porque não tem nenhuma forma de pagamento ...

  • Casual Listener
  • Plan Premium Individual  Country Brazil Device (Poco x3 pro) Operating System (Android 13)   error Não foi possível trocar de plano. Pode ser porque você não atende aos requisitos...
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 5 replies
  • 0 likes

People can't find my profile 'The Way Records' when searching

People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.

  • Visitor
  • People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.
  • vivi-
  • Regular
  • 68 Views
  • 2 replies
  • 0 likes
  • 68 Views
  • 2 replies
  • 0 likes

Superuser Contribution My music stops playing after 9 seconds, why?

I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on

  • Visitor
  • I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on
  • limpingtortus
  • Visitor
  • 550 Views
  • 5 replies
  • 5 likes
  • 550 Views
  • 5 replies
  • 5 likes

Spotify premium gift card not working

Plan - PremiumCountry - USA Device - Home PC and IPhone 12Operating System - (iOS 10 IOS 17) My Question or Issue-Rec'd a $30 gift card for Premium. I go to the Redeem page it says my email is already associated with a different user. That's my daugh...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Home PC and IPhone 12 Operating System - (iOS 10 IOS 17)   My Question or Issue- Rec'd a $30 gift card for Premium. I go to the...
  • Maxim
  • Spotify Star
  • 121 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 121 Views
  • 3 replies
  • 0 likes

Superuser Contribution Taking my money and downgrading me to free???

PlanFree should be PremiumCountryGermanyDeviceN/AOperating SystemN/A My Question or IssueI got charged for premium (Family - master account), but my account is set to "Free" but paypal deducted the fee. please check my account

  • Newbie
  • Plan Free should be Premium Country Germany Device N/A Operating System N/A   My Question or Issue I got charged for premium (Family - master account), but my account is set to "Free" ...
  • Vasil
  • Moderator
  • 110 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution German Language | How to disable Gender * stars?

Hi, is there a way to disable the Gender Stars in German Language in the Spotify app?For example "Artist" was previously named "Künstler". Now its "Künstler*innen"Or "for this Artist..." was previously "für diesen Künstler..." now it's "für diese(n) ...

  • Newbie
  • Hi, is there a way to disable the Gender Stars in German Language in the Spotify app? For example "Artist" was previously named "Künstler". Now its "Künstler*innen" Or "for this Artist..." was prev...
  • o8livion
  • Regular
  • 2435 Views
  • 8 replies
  • 32 likes
  • Account
  • 2435 Views
  • 8 replies
  • 32 likes

Superuser Contribution Why is my address only my province?

Hello, Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edit, it only allows me to change the province and I can't add ...

  • Newbie
  • Hello,   Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edi...
  • toneeeee
  • Visitor
  • 477 Views
  • 4 replies
  • 0 likes
  • Account
  • 477 Views
  • 4 replies
  • 0 likes

HELP ME.

PlanFree/PremiumCountry DeviceSamsung Galaxy A22 4G. Operating SystemAndroid 13. My Question or IssueGood day, I want to know why They forced me to change my password without me having asked for it. Who authorized that? I want an explanation because ...

  • Newbie
  •   Plan Free/Premium Country   Device Samsung Galaxy A22 4G.  Operating System Android 13.    My Question or Issue Good day, I want to know why They forced me to ch...
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • Account
  • 57 Views
  • 1 replies
  • 0 likes

No puedo eliminar play list que no agrege

no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos.uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo.solo tengo acceso a la cuenta yo nomas nadie mas. vivo solo asi que nadie accesa a mi computadora. de r...

3d6b52e9-1a69-41b6-bb21-0f86262badda.jpg 328b04f5-19ce-4b50-a141-cc5a72156d00.jpg 1222e471-95e0-4334-ad7a-af3525541fc7.jpg 9956bd7b-c374-4137-a1a3-7eea80d68ae0.jpg
  • Newbie
  • no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos. uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo. solo tengo acceso a la cuenta yo nomas nadie mas...
  • julio2201
  • Newbie
  • 123 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 123 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • Topatop
  • Casual Listener
  • 27657 Views
  • 69 replies
  • 18 likes
  • 27657 Views
  • 69 replies
  • 18 likes

DUO - won't accept email addres

PlanPremium to DUOCountryDenmarkDevice(Samsung Galaxy)Operating SystemAndroid and Chrome My Question or IssueI have swiched fra Premium to DUO for my son. I've sent the invite via messenger, but when he tries to log on it says that the email can't be...

  • Visitor
  • Plan Premium to DUO Country Denmark Device (Samsung Galaxy) Operating System Android and Chrome   My Question or Issue I have swiched fra Premium to DUO for my son. I've sent the ...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 63 Views
  • 1 replies
  • 0 likes

Being stonewalled and misled by Spotify support teams.

Recently I was having trouble logging in on my lat. That time I secured the help of Support Is the minutes turned into hours I became agitated.The person helping me suggested I use another email. I thought to myself. This person must not know what he...

  • Casual Listener
  • Recently I was having trouble logging in on my lat. That time I secured the help of Support  Is the minutes turned into hours I became  agitated. The person helping me suggested I use ano...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Playing spotify on different computers at same time

is it possible to play spotify on two different computers at the smae time using the same account? if so, how?

  • Casual Listener
  • is it possible to play spotify on two different computers at the smae time using the same account? if so, how?  
  • ughhhhhhhhhhhh
  • Visitor
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't log in to my account, I tried to change the password but it doesn't

I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?

  • Visitor
  • I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?
  • OscarDC
  • Moderator
  • 1044 Views
  • 27 replies
  • 0 likes
  • 1044 Views
  • 27 replies
  • 0 likes

Solved!! I lost all my 700+ followers

Hey everybody, I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed automaticly. But it has been a few weeks already and it stil...

  • Casual Listener
  • Hey everybody,   I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed ...
  • Xxxiren21
  • Casual Listener
  • 4367 Views
  • 9 replies
  • 0 likes
  • 4367 Views
  • 9 replies
  • 0 likes