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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398162 Views
  • 947 replies
  • 107 likes
  • Account
  • 398162 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171341 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171341 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99061 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99061 Views
  • 68 replies
  • 10 likes

Gutschein

Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt aus Österreich. Da ich an einer österreichischen Uni...

  • Casual Listener
  • Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt a...
  • Maxim
  • Spotify Star
  • 413 Views
  • 7 replies
  • 0 likes
  • 413 Views
  • 7 replies
  • 0 likes

PAYED ANOTHER ACCOUNT BECAUSE SPOTIFY SUCKS **bleep**

I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years, I've never had a problem like this one. So I check...

  • Newbie
  • I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years,...
  • Jacob
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! question about Spotify family (trip)

Hi,We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) but coming back for the next school year (September). Is...

  • Music Fan
  • Hi, We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) b...
  • LordRollin
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

DELETE MY ACCOUNT

Deletion of account that is not used anymore. 

  • Visitor
  • Deletion of account that is not used anymore.  
  • ErikG
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Cannot redeem premium family code due to invalid address

Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this possible? I live here!Whatever it is, these ads are dri...

  • Casual Listener
  • Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this poss...
  • donnax0r
  • Casual Listener
  • 691 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 691 Views
  • 2 replies
  • 0 likes

lost my £4.99 premium subscription

Hi there...hoping someone can help me...I recently had my card stolen so had to change my card details for spotify...unfortunately I left it a bit late and now its prompting me to do so but only giving me the option to update my details by subscribin...

  • Casual Listener
  • Hi there...hoping someone can help me...I recently had my card stolen so had to change my card details for spotify...unfortunately I left it a bit late and now its prompting me to do so but only givi...
  • Maxim
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

charged full amount not student amount

I had a student account registered on spotify but was charged the full premium price in December.

  • Casual Listener
  • I had a student account registered on spotify but was charged the full premium price in December.
  • Maxim
  • Spotify Star
  • 240 Views
  • 5 replies
  • 0 likes
  • 240 Views
  • 5 replies
  • 0 likes

Spotify premium

Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.

  • Newbie
  • Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Pagamento Spotify Premium

Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?

  • Newbie
  • Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Spotify has double-billed me, then client stopped connecting

I recently changed billing information. Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?

  • Newbie
  • I recently changed billing information.  Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?
  • Bittencourt
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Subscription

I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I receive the app for a cheaper price.

  • Casual Listener
  • I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I ...
  • Maxim
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 3 replies
  • 0 likes

Studentenrabatt funktioniert nicht

Hallo,ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzdem wird mir jeden Monat der doppelte Preis abgebucht. ...

  • Newbie
  • Hallo, ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzde...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

FIXED! No email with link for device password for connection to onkyo

I just upgraded my account to premium to use spotify with an Onkyo AVR, but there is no email being sent with the link to create a passwort.What is going wrong? SOLUTION:THE EMAILS FROM SPOTIFY WERE RETAINED AUTOMATICALLY BY MY GERMAN EMAIL PROVIDER ...

  • Music Fan
  • I just upgraded my account to premium to use spotify with an Onkyo AVR, but there is no email being sent with the link to create a passwort. What is going wrong?    SOLUTION: THE EMAILS...
  • 1225328878
  • Casual Listener
  • 6952 Views
  • 11 replies
  • 0 likes
  • 6952 Views
  • 11 replies
  • 0 likes

Lost my iphone, can't log in with new iphone

Good day,i've lost my iphone. However, when i tried to log in on my new iphone.It's says login failed. How to resolve this issue?

  • Newbie
  • Good day, i've lost my iphone. However, when i tried to log in on my new iphone. It's says login failed. How to resolve this issue?
  • hudsoncollins
  • Regular
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

TOTALLY FRUSTRATED USER TRYING TO CONTACT SPOTIFY

I have spent an amount of time trying to log into my account which I am a premium subscriber. If I don't receive an answer and resolution to my situation I will have no alternative than to cancel the account. I now have another account setup as instr...

  • Casual Listener
  • I have spent an amount of time trying to log into my account which I am a premium subscriber. If I don't receive an answer and resolution to my situation I will have no alternative than to cancel the...
  • foreveryoung694
  • Newbie
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
  • 282 Views
  • 3 replies
  • 0 likes

Conta fake

Alguém usou o e-mail da minha mulher para criar uma conta do Spotify. Ela descobriu quando foi tentar criar sua conta pela primeira vez. Usaram o e-mail dela, mas não foi ela quem fez. O que fazer? Ela quer criar uma conta, mas essa conta fake está a...

  • Casual Listener
  • Alguém usou o e-mail da minha mulher para criar uma conta do Spotify. Ela descobriu quando foi tentar criar sua conta pela primeira vez. Usaram o e-mail dela, mas não foi ela quem fez. O que fazer? E...
  • Bittencourt
  • Spotify Star
  • 1443 Views
  • 3 replies
  • 1 likes
  • 1443 Views
  • 3 replies
  • 1 likes

Buying Premium during free trial after trial over no subscription for me but for family there is

I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says free and does not let me download or choose the so...

  • Casual Listener
  • I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says...
  • Hubo
  • Community Legend
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Need login for using spotify streaming on home theatre. My account is setup using facebook.

I login using my facebook login. My new home theatre system allows for spotify streaming but I need a standard username and password to login. Is there a way for me to login without using facebook?

  • Newbie
  • I login using my facebook login.  My new home theatre system allows for spotify streaming but I need a standard username and password to login.  Is there a way for me to login without using...
  • Hubo
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Login
  • 133 Views
  • 1 replies
  • 0 likes

Change username

How can I change my username?

  • Newbie
  • How can I change my username?
  • Hubo
  • Community Legend
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Multiple accounts only one with Premium can you switch which account has Premium

My daughter has multiple accounts that are Free. She added Premium to one but not the one she wanted to add it to. Is there a way to either merge the accounts or switch which one has Premium?

  • Newbie
  • My daughter has multiple accounts that are Free. She added Premium to one but not the one she wanted to add it to. Is there a way to either merge the accounts or switch which one has Premium?
  • Hubo
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes