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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83029 Views

29 replies

0 likes

  • 83029 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103840 Views

10 replies

3 likes

Account
Login
  • 103840 Views
  • 10 replies
  • 3 likes

Superuser Contribution Lost all my songs and playlists!

Hi, I tried yesterday to disconnect Spotify from my Facebook account. Changed passwords for both account, logged in again, went through a million pages and downloads and when I was finally able to log into Spotify again, I couldn't find any of my son...

Newbie

Hi,    I tried yesterday to disconnect Spotify from my Facebook account. Changed passwords for both account, logged in again, went through a million pages and downloads and when I was fin...

MonicaM_Bogota

Roadie

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for family premium but account is still free?

Hoping people can help out with this. I am part of a group that paid for Spotify Premium Family, but out of all the people in the account, mine suddenly switched right back to being free. I received an email to verify my address and put in the same p...

Newbie

Hoping people can help out with this. I am part of a group that paid for Spotify Premium Family, but out of all the people in the account, mine suddenly switched right back to being free.   I ...

MonicaM_Bogota

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked, Hacker still logged in

My account was hacked, and I have already changed the password, but the user is still logged in. How do i disconnect him from my session?

Casual Listener

My account was hacked, and I have already changed the password, but the user is still logged in. How do i disconnect him from my session?

nicolaschedemra

Casual Listener

506 Views

5 replies

0 likes

Account
Login
Security
  • 506 Views
  • 5 replies
  • 0 likes

Spotify Premium desktop - songs are unavailable

Hy there, At the end of December I changed my account to Premium. Since then many songs are not available for me - but only on the Desktop version (Windows10), when I use my account on my phone (I also have a few of them offline now) or from a web br...

Newbie

Hy there,   At the end of December I changed my account to Premium. Since then many songs are not available for me - but only on the Desktop version (Windows10), when I use my account on my ph...

malak_eyes

Newbie

422 Views

1 replies

1 likes

  • 422 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cuenta Faniliar

Anteriorimente teniamos una cuenta premium que usabamos toda la familia.Mi marido contrato el plan familiar y cuando yo ingreso a mi cuenta que forma parte delPlan familiar , no veo todas las canciones que teniamos antes en el plan premium. Solo el a...

Casual Listener

Anteriorimente teniamos una cuenta premium que usabamos toda la familia. Mi marido contrato el plan familiar y cuando yo ingreso a mi cuenta que forma parte del Plan familiar , no veo todas las can...

agusmarot75

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Solved!! I didn't want a whole years subscription!

My names sophie, I've previously had Spotify premium on my iPad but cancelled last year as I was trying to save money. This year I'm in a better financial place and thought I'd start it up again. I opted to just subscribe again to monthly payments bu...

Newbie

My names sophie, I've previously had Spotify premium on my iPad but cancelled last year as I was trying to save money. This year I'm in a better financial place and thought I'd start it up again. I o...

ErikG

Roadie

346 Views

1 replies

0 likes

Other
Premium
Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant join my friends family, even though we live in the same house?

I recently moved together with a friend, and he has set up a spotify family account, that i cant join even though he have sent an invite. But when i write my information, with my new adress, it says this: "You can't join this Premium for Family accou...

Newbie

I recently moved together with a friend, and he has set up a spotify family account, that i cant join even though he have sent an invite. But when i write my information, with my new adress, it says ...

MonicaM_Bogota

Roadie

372 Views

1 replies

0 likes

Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in with facebook on spotify saying it's a unvalid username/password

Hello,Since last monday I have trouble logging into spotify with facebook, it says that I use a unvalid username/password, but my account was created with FaceBook.So I can't log into my account anymore.

Visitor

Hello, Since last monday I have trouble logging into spotify with facebook, it says that I use a unvalid username/password, but my account was created with FaceBook. So I can't log into my account ...

MonicaM_Bogota

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution urgent - family premium account

Hey there I have a family premium account and have invited 3 family members who are all experiencing the same problem. I received an email last week asking me to authorize their email addresses within 7 days, I did not reply in time. I have invited t...

Newbie

Hey there     I have a family premium account and have invited 3 family members who are all experiencing the same problem. I received an email last week asking me to authorize their emai...

MonicaM_Bogota

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta familiar

No Pude Realizar El Pago De Una Cuenta familiar, y Ahora ¿como vuelvo a Tener La Misma Cuenta premium con los Dispositivos Que Ya tenía

Newbie

No Pude Realizar El Pago De Una Cuenta familiar, y Ahora ¿como vuelvo a Tener La Misma Cuenta premium con los Dispositivos Que Ya tenía 

MonicaM_Bogota

Roadie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution forgotten username no access to email account

Hi i am trying to get access to my spotity account but i no longer have the email address it was setup with and i dnt have the facebook account its attached to anymore either plz

Visitor

Hi i am trying to get access to my spotity account but i no longer have the email address it was setup with and i dnt have the facebook account its attached to anymore either plz

MonicaM_Bogota

Roadie

272 Views

1 replies

0 likes

Account
  • 272 Views
  • 1 replies
  • 0 likes

Family Subscriptions not working

I'm trying to get my brother set up on my family premium program and it's not working with this error: Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operato...

Casual Listener

I'm trying to get my brother set up on my family premium program and it's not working with this error:   Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Pr...

papamurd

Newbie

478 Views

3 replies

1 likes

Premium
Subscription
  • 478 Views
  • 3 replies
  • 1 likes

Superuser Contribution Service in Peru, credit card active in Peru, reply says credit card is of another country

I'm changing the payment method by changing the credit card I've ben using due to expiring of the latter. When entering my AMEX credit card data, the reply says that the information of the credit card is from a country in which SOTIFY doesn't serve y...

Newbie

I'm changing the payment method by changing the credit card I've ben using due to expiring of the latter. When entering my AMEX credit  card data, the reply says that the information of the cred...

MonicaM_Bogota

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

I am having a problem with my payment i cancelled my subscription an when i tried getting it back on it didn't go through but took the money off my debit card how can i get that back

Newbie

I am having a problem with my payment i cancelled my subscription an when i tried getting it back on it didn't go through but took the money off my debit card how can i get that back

FabianS_Bogota

Roadie

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Renewed Premium and lost all music

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to...

Newbie

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years wo...

KatesHere

Community Legend

350 Views

1 replies

0 likes

Account
Premium
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution HE PAGADO PARA SER PREMIUM CON LA PROMOCIÓN DE DICIEMBRE, PERO ESTAN COBRANDO 9.99 EUROS

He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los 9.99 y no los 0.99 como deberia de ser.Necesito me ...

Newbie

He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los ...

FabianS_Bogota

Roadie

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

Update Credit Card

Hi,My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subscription active while I am waiting for the new card to c...

Casual Listener

Hi, My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subsc...

giorgos_17

Casual Listener

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

Solved!! I want free Spotify on my Iphone but I signed up on iPad

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already created an account with this email address" If I delet...

Casual Listener

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already cre...

leahhi68

Casual Listener

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Change My Payment Information without it telling me I am not a Student

My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, when it tells me I am not in fact a student, it won't ...

Newbie

My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, whe...

FabianS_Bogota

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't Login & cant chage password because user account doesn't exist HELP!

I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?

Newbie

I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?

FabianS_Bogota

Roadie

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes