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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421283 Views
  • 965 replies
  • 108 likes
  • Account
  • 421283 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186440 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186440 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103441 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103441 Views
  • 69 replies
  • 10 likes

Superuser Contribution Account was billed twice even through should be free through rogers.

HI There, My rogers bill showed two $9.99 charges last month when it should have been free through rogers. I've contacted rogers and they said the issue was on your end. Can you please fix the issue and process the refund. Thanks,Lois

  • Newbie
  • HI There,   My rogers bill showed two $9.99 charges last month when it should have been free through rogers.  I've contacted rogers and they said the issue was on your end.  Can you ...
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

An email was sent to me stating that an email would be sent to family members to verify the address, however these emails weren't sent and they got removed from my family account. Now when i send them the link to join the family it is saying unable t...

  • Newbie
  • An email was sent to me stating that an email would be sent to family members to verify the address, however these emails weren't sent and they got removed from my family account. Now when i send the...
  • user-removed
  • Not applicable
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I have free Spotify but I am being charged

I have free premium Spotify with my mobile plan. My staus says im on free Spotify yet I'm getting billed $12.99 pm.There is no actual contact for Spotify l have no idea how to cancel

  • Casual Listener
  • I have free premium Spotify with my mobile plan. My staus says im on free Spotify yet I'm getting billed $12.99 pm. There is no actual contact for Spotify l have no idea how to cancel
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can´t change email

Hi, I have an premium account that my daugther should take over and there for I need to change the email adress.But every time I try I get the message the the email adress is in use. But the account my daugther had, is closed so why cant I change whe...

  • Newbie
  • Hi, I have an premium account that my daugther should take over and there for I need to change the email adress. But every time I try I get the message the the email adress is in use. But the accoun...
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Student Discount Ended

I'm aware that the student discount is only for a year and I would need to cancel and subscribe again if I wanted to continue receiving my discount but I was unaware it was time for me to do so because I was not emailed and reminded like I was suppos...

  • Newbie
  • I'm aware that the student discount is only for a year and I would need to cancel and subscribe again if I wanted to continue receiving my discount but I was unaware it was time for me to do so becau...
  • Maxim
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month subscription deal

During December I paid the premium subscription as I as offered that I would get three months for the price of one. Now in January, my premium account has been removed. I want the fulfilment of the offer or the return of my money. Best,

  • Newbie
  • During December I paid the premium subscription as I as offered that I would get three months for the price of one. Now in January, my premium account has been removed. I want the fulfilment of the o...
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with family account

Hello. I have problem with Family account. I pay all the bills and now we have tried to connect my wife's account to family but there comes a problem what says that spotify could not comfirm that the address is the same??? I have tried it many times ...

  • Newbie
  • Hello. I have problem with Family account. I pay all the bills and now we have tried to connect my wife's account to family but there comes a problem what says that spotify could not comfirm that the...
  • user-removed
  • Not applicable
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Charged twice per month

Is this seriously the only way to get ahold of the company to report a problem? This is the second time im having to write in about my accouny being charged 2 times in one month. If you could please have your administration email me on how to fix thi...

  • Newbie
  • Is this seriously the only way to get ahold of the company to report a problem? This is the second time im having to write in about my accouny being charged 2 times in one month. If you could please ...
  • PilotAC
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reduce wasted screen real estate (screen space)

I am unable to access my premium account. Phone has died and i do not have record of my log on details... also unable to contact any sort of Spotify support apparently? Getting very frustrated and thinking a change is in order... any help is apprecia...

  • Newbie
  • I am unable to access my premium account. Phone has died and i do not have record of my log on details... also unable to contact any sort of Spotify support apparently? Getting very frustrated and th...
  • user-removed
  • Not applicable
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution "[Username] is not associated with an active Spotify account"

I originally bought premium for my account but canceled after some time after I didnt use it much. Now I would like to use it again. I can see my profile and playlists from other people's phones, but I cannot log into it myself. It says that '[My Use...

  • Newbie
  • I originally bought premium for my account but canceled after some time after I didnt use it much. Now I would like to use it again. I can see my profile and playlists from other people's phones, but...
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • Login
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution I forgot what email i used.

I have forgotten what the email i used to sign up with. How does one find what email they used?

  • Newbie
  • I have forgotten what the email i used to sign up with. How does one find what email they used?
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help with address on Spotify Premium for Family

I have Spotify with my family, but when we tried to add someone else, nobody remembers what the address was. I cancelled and renew to change the address but never found where. Can someone help me change my address?

  • Visitor
  • I have Spotify with my family, but when we tried to add someone else, nobody remembers what the address was. I cancelled and renew to change the address but never found where. Can someone help me cha...
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 357 Views
  • 1 replies
  • 0 likes

spotify cancel subscription

hi! I've decided to make my spotify premium for 2 years but i canceled the subscription. what will happen to my acc? it will stay still premium for two years? or it will return to free mode? answer pls thanks

  • Casual Listener
  • hi! I've decided to make my spotify premium for 2 years but i canceled the subscription. what will happen to my acc? it will stay still premium for two years? or it will return to free mode? answer p...
  • Hubo
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Refund

Hi there you have been charging my bank and my three mobile account I am so annoyed and would like a refundThree mobile have already been on the phone to a team at Spotify and had confirmed this has been happeningI signed up with email******@hotmail....

  • Newbie
  • Hi there you have been charging my bank and my three mobile account I am so annoyed and would like a refund Three mobile have already been on the phone to a team at Spotify and had confirmed this ha...
  • Hubo
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Windows
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Account Disabled

Hey my name is david and my account username is david_nebula. this morning i recived a emial from spotify saying that my account had been disabled because of a payment refund. This was a surprise because i authorized no such action from my cfedit car...

  • Casual Listener
  • Hey my name is david and my account username is david_nebula. this morning i recived a emial from spotify saying that my account had been disabled because of a payment refund. This was a surprise bec...
  • Hubo
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Need to login without simultaneously logging into Facebook (for work)

I would like to create unlink my account with my Facebook account, or at least have a way to sign in without simultaneously signing into my Facebook account as I'd like to use my Spotify at work and my employer doesn't allow us to use Facebook on wor...

  • Newbie
  • I would like to create unlink my account with my Facebook account, or at least have a way to sign in without simultaneously signing into my Facebook account as I'd like to use my Spotify at work and ...
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscribed then came back to single premium. How will it be billed?

Hi,I am a long-time Premium user. My billing day is the 5th every month. Today, January the 4th, I suscribed toto Family but then realized it would not be possible for us to benefit and decided to cancel it after 15 minutes and come back to premium s...

  • Casual Listener
  • Hi, I am a long-time Premium user. My billing day is the 5th every month. Today, January the 4th,  I suscribed toto Family but then realized it would not be possible for us to benefit and ...
  • nitrato
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 2 replies
  • 0 likes

Spotify Family geht nicht..

Guten Tag Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam: "Sorry! Wir können Dich nicht zu Spotify Family hinzufügen, da Du Spotify Premium aus einem anderen S...

  • Casual Listener
  • Guten Tag   Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam:   "Sorry! Wir können Dich nicht zu...
  • Maxim
  • Spotify Star
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

I have a gift card for spotify premium, but i can't redeem it?

I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore.The gift card is useable until december 2017.Can somebody help me out ?

  • Newbie
  • I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore. The gift card is useable unti...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes