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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179684 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179684 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11656 Views
  • 6 replies
  • 11 likes
  • Security
  • 11656 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517934 Views
  • 986 replies
  • 113 likes
  • Account
  • 517934 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126373 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126373 Views
  • 74 replies
  • 12 likes

Premium family subscription

I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.

  • Casual Listener
  • I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.
  • jean3601
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Solved!! Assinatura

Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?

  • Casual Listener
  • Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?
  • Bittencourt
  • Spotify Star
  • 435 Views
  • 5 replies
  • 0 likes
  • Premium
  • 435 Views
  • 5 replies
  • 0 likes

Can't log in-email associated with account now inactive

I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email associated with my account to recover my login info is ...

  • Newbie
  • I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email asso...
  • Jacob
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Other
  • 233 Views
  • 1 replies
  • 0 likes

Changed password snd forgotten email

Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work. I can't reset my password because the reset email...

  • Newbie
  • Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work...
  • Jacob
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 1 replies
  • 0 likes

Country Change

I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to update the country on my profile online

  • Newbie
  • I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Paiement par mobile / Mobile abo

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is because I had problem with my phone account and now I can't more...

  • Newbie
  • Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is beca...
  • 234 Views
  • 0 replies
  • 0 likes
  • Premium
  • 234 Views
  • 0 replies
  • 0 likes

Family account

I manage a family account using mu facebook log inI need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb againHow can switch my existing account to a new one without affecting the subscription of ...

  • Casual Listener
  • I manage a family account using mu facebook log in I need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb again How can switch my existing ac...
  • Joshuatanutama
  • Newbie
  • 436 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 436 Views
  • 4 replies
  • 0 likes

My account says I have spotify free but..

My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.

  • Visitor
  • My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.
  • Maxim
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Spotify have charged me yet I don't have an account

Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!

  • Newbie
  • Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

family

Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out?

  • Regular
  • Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out? 😉
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Spark and spotify premium

I have a mobile plan with spark. This is supposed to include Spotify premium. However on my phone when I play Spotify it isn't Premium when I try to set it up it tells me I am already a premium user. Spark said it's a Spotify problem but I don't know...

  • Newbie
  • I have a mobile plan with spark. This is supposed to include Spotify premium. However on my phone when I play Spotify it isn't Premium when I try to set it up it tells me I am already a premium user....
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
  • 222 Views
  • 1 replies
  • 0 likes

iphone to andorid

i was using iphone before using andorid. i have use premium account in spotify in tbe iphone. now i am using andorid samsung but when i log in with the same account i cant log in. hw to fix that?

  • Newbie
  • i was using iphone before using andorid. i have use premium account in spotify in tbe iphone. now i am using andorid samsung but when i log in with the same account i cant log in. hw to fix that?
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 184 Views
  • 1 replies
  • 0 likes

Paid account, but still get ads & no skip

I just started a paid spotify account, but the app still plays ads and does not let me skip songs after a while. Please help!

  • Newbie
  • I just started a paid spotify account, but the app still plays ads and does not let me skip songs after a while. Please help!
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Student account payment 3 times

So I just signed up for a student premium account and it processed 3 payments. I can't find a customer support contact method in order to bring this issue to their attention. Suggestions? Thank you!

  • Newbie
  • So I just signed up for a student premium account and it processed 3 payments. I can't find a customer support contact method in order to bring this issue to their attention. Suggestions? Thank ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

renewing my subscription

I renewed my subscription for premium as a college student but my account was charged 3 times SOS I'm broke.

  • Visitor
  • I renewed my subscription for premium as a college student but my account was charged 3 times SOS I'm broke.
  • user-removed
  • Not applicable
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Spotify familia virou free

Olá, meu Spotify virou free do dia pra noite e sou o único membro do pacote familia que virou free, ja tentei reeconectar mas toda vez ele diz que o meu endereço não é o mesmo do titular.

  • Newbie
  • Olá, meu Spotify virou free do dia pra noite e sou o único membro do pacote familia que virou free, ja tentei reeconectar mas toda vez ele diz que o meu endereço não é o mesmo do titular.
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Cannot log in to Spotify.com with FB password

I just recieved an invitation to use family spotify and an email came through. A code was displayed and it redirects me to spotify page so I can log in, but it says that password and or user is incorrect, when I try to do it with FB password, THE SAM...

  • Newbie
  • I just recieved an invitation to use family spotify and an email came through. A code was displayed and it redirects me to spotify page so I can log in, but it says that password and or user is incor...
  • kbrooksc
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Subscription Failure

This is the second time I am receiving e-mails stating that my subscription payment through has failed. The first was when I had set up payment through Paypal then I switched to a direct debit straight from my bank account. This has been working perf...

  • Newbie
  • This is the second time I am receiving e-mails stating that my subscription payment through has failed. The first was when I had set up payment through Paypal then I switched to a direct debit straig...
  • kbrooksc
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 233 Views
  • 1 replies
  • 0 likes

I am being charged on my visa debit and I don't have an account with you guys any longer

Help how do I stop you guys from charging me for a service I only used during the free trial period and the email I used I no longer have access to it so I can't cut it off on my own

  • Newbie
  • Help how do I stop you guys from charging me for a service I only used during the free trial period and the email I used I no longer have access to it so I can't cut it off on my own 😡😡
  • ErikG
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Charged twice per month

I am being charged twice for premium. I may have a duplicate account that I cannot remember my login info.

  • Casual Listener
  • I am being charged twice for premium. I may have a duplicate account that I cannot remember my login info.
  • laleli
  • Roadie
  • 299 Views
  • 5 replies
  • 0 likes
  • Login
  • 299 Views
  • 5 replies
  • 0 likes