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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178003 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178003 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11594 Views
  • 6 replies
  • 11 likes
  • Security
  • 11594 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517452 Views
  • 986 replies
  • 113 likes
  • Account
  • 517452 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126290 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126290 Views
  • 74 replies
  • 12 likes

Can't upgrade to Spotify Premium

Hey I have a issue when I try to upgrade my spotify account to Premium it says: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details pleas...

  • Newbie
  • Hey   I have a issue when I try to upgrade my spotify account to Premium it says:   "Payment failed. Please make sure that you have sufficient funds and that your credit card has not ex...
  • Thegratefulchef
  • Newbie
  • 9231 Views
  • 30 replies
  • 1 likes
  • 9231 Views
  • 30 replies
  • 1 likes

Alguém acessou a minha conta!!

Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???

  • Newbie
  • Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???
  • 268 Views
  • 0 replies
  • 0 likes
  • Account
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook account missing

Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had different playlists etc. Now when I try to log in to my F...

  • Newbie
  • Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had differ...
  • user-removed
  • Not applicable
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 308 Views
  • 1 replies
  • 0 likes

Facebook delete/ Switched to Stopify Premium/ transfer music

I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify account and have customer service transfer my music......

  • Visitor
  • I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify acc...
  • ErikG
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Account issue: Being charged for Premium, however I cannot find my account

Hi, I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in. I do not have any receipts from Spotify in my email account. I think I may have subscribed twice, and that the email address I ...

  • Newbie
  • Hi,   I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in.    I do not have any receipts from Spotify in my email ...
  • user-removed
  • Not applicable
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Premium account - saved albums wont play offline

Hi there I've been a premium account holder for over a year and have always been able to play the music I've downloaded (with the 'available offline' box checked) via my ipad when offline. However the last couple of months I've been having trouble wi...

  • Casual Listener
  •   Hi there   I've been a premium account holder for over a year and have always been able to play the music I've downloaded (with the 'available offline' box checked) via my ipad when of...
  • StewBrewer97
  • Casual Listener
  • 684 Views
  • 4 replies
  • 0 likes
  • Premium
  • 684 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium not working

Any ideas?I have paid for premium through a top up plan with my provider spark but when I log into spotify it says I only on the free spotify. Any ideas why this would be happening?

  • Newbie
  • Any ideas? I have paid for premium through a top up plan with my provider spark but when I log into spotify it says I only on the free spotify. Any ideas why this would be happening?
  • user-removed
  • Not applicable
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Premium Spotify suddenly fails to load on Samsung smart TV

Spotify makes it easy to find and organise music, so after several months I signed up for Premium. All went well until some time last December when Spotify stopped connecting to the TV. Those three big white mesmerising dots just never stop... I can'...

  • Newbie
  • Spotify makes it easy to find and organise music, so after several months I signed up for Premium. All went well until some time last December when Spotify stopped connecting to the TV. Those three b...
  • yankfan5491
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium Subscription

I got kicked off from my family subscription because I didn't verify my account what do I do.

  • Newbie
  • I got kicked off from my family subscription because I didn't verify my account what do I do. 
  • user-removed
  • Not applicable
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY PLAN NEEDS TO BE FIXED

Only one account on my spotify premium family plan will not work, it needs to be resolved ASAP!

  • Newbie
  • Only one account on my spotify premium family plan will not work, it needs to be resolved ASAP!
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Spotify free\premium on roku. Mine wont work.

I recently had the chance to buy spotify premium for 3 months for obly 99 cents. I took up the offer,and have had no problems...untill now. I just tried to loggin to roku spotify and it says i need the premium acct. I logged into spotufy app on my ph...

  • Casual Listener
  • I recently had the chance to buy spotify premium for 3 months for obly 99 cents. I took up the offer,and have had no problems...untill now. I just tried to loggin to roku spotify and it says i need t...
  • Jakhss92
  • Casual Listener
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Re-adding a family member

If i accidentally remove a family member from my family account can i readd them?

  • Newbie
  • If i accidentally remove a family member from my family account can i readd them?
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Username

I don't know my username but I know my password and don't have a Facebook

  • Visitor
  • I don't know my username but I know my password and don't have a Facebook
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 227 Views
  • 1 replies
  • 0 likes

A stranger is using my spotify!

So I have had spotify for quite some time and a couple years ago I notcied someone had added some strange playlists on my account. At the time I thought it was just one of my friends who was playing a joke on me becuase I had forgot to log out at the...

  • Casual Listener
  • So I have had spotify for quite some time and a couple years ago I notcied someone had added some strange playlists on my account. At the time I thought it was just one of my friends who was playing ...
  • Mackan804
  • Casual Listener
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

when spotify premium ends

When I will lose my premium account, my track list and my favourite playlist will be lost??

  • Casual Listener
  • When I will lose my premium account, my track list and my favourite playlist will be lost??
  • valenzio7
  • Casual Listener
  • 370 Views
  • 4 replies
  • 0 likes
  • Premium
  • 370 Views
  • 4 replies
  • 0 likes

my music is under the wrong artist

My name is Nox. I released a cd called my life in May. You can find it by searching Nox - My Life. There is another Nox i was unfamiliar with and my album got put under his discography. Now i am trying to get verified but i do not have an artist page...

  • Newbie
  • My name is Nox. I released a cd called my life in May. You can find it by searching Nox - My Life. There is another Nox i was unfamiliar with and my album got put under his discography. Now i am tryi...
  • Dreadlord
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Premium upgrade fail yet charged

I used my CashApp Virtual debit card to upgrade to spotify premium student discount. I was charged $4.99 three times but I still have a free account.

  • Casual Listener
  • I used my CashApp Virtual debit card to upgrade to spotify premium student discount. I was charged $4.99 three times but I still have a free account.
  • Maxim
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • Premium
  • 354 Views
  • 3 replies
  • 0 likes

Removing a payment option

I need to remove my debit card from an account. I only have the username. I need help

  • Newbie
  • I need to remove my debit card from an account. I only have the username. I need help
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 299 Views
  • 1 replies
  • 0 likes

paid for but not received gift card

hi,i have paid for a gift card but not received an email.i paid for it last week, so it has had time to arrive. i also have checked my junk folder. thanks.

  • Casual Listener
  • hi, i have paid for a gift card but not received an email. i paid for it last week, so it has had time to arrive. i also have checked my junk folder.   thanks.
  • kbrooksc
  • Community Legend
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes